Melia Las Dunas: Great vacation

We traveled to the las dunas from Dec 26-Jan2 . We had been to the resort in March and noticed some changes. The food seemed better. The blue train that was free to take you to and from the markets no longer runs . Service is excellent. Towels were a issue for some people... sometimes they had clean towels sometimes they were out... NOT a big deal. Other than that it was a fantastic vacation with something to do in the lobby everynight. New years buffet feast was unbelievable!! We will be back

Paradisus Los Cayos: Best Seven Days Ever

The service was fantastic, the people were super friendly, and the food was amazing. Add white sand, warm sun, the ocean and beautiful scenery, who could ask for anything more. So much to see and do, so many places to explore. Can't wait to go back

Paradisus Rio De Oro: Extreme Hospitality

This is our 4th trip to Cuba, and by far the accommodations and food was only surpassed by the warm and friendly staff. The food for Cuba, was extremely good. We had the opportunity to dine at the Royal service resteraunt, if you have the opportunity to pay a bit more, well worth the price.

Melia Las Americas: Excellent Resort

The whole resort was so nice and looked after, grounds were clean and well manicured. Lobby, restaurants and bathrooms were very clean, rooms were great. Staff and service was 5 star, they were all so happy and enjoyable to be around. Can't wait to go back!

Melia Las Dunas: beautiful resort

beautiful resort... almost 2 hour from santa clara airport by bus ... entertainment team was great ..there is lots of option for people who eat pork or beaf...in international buffet.....beach was awesome and relaxing ..I suggest if u wan to book ...ur trip ...pls book by sunday ...bcos I feel resort service and entertainment start with new energy from beginning of week to first 5 days .....and very important dont forget ur beer mug ......most of time they serve beer in small plastic glass .. [... read more].and u have to wait for refill.... at lobby bar ..and also beach bar that little distance from ur sitting place .....

Paradisus Princesa Del Mar: The Resort was okay, I would rate it as a 3.5

The Rooms could use some upgrades. The grounds were very clean and well maintained. I would rate the beach a 5 out of 5. Very clean,no seaweeds. The staff in the dining room was very friendly, got to know a few of them where hugs were being shared on the last day of the vacation.

Melia Jardines del Rey: Great Beach

We spent a week from December 23rd to the 30th 2019. The beach was gorgeous! Water was warm with soft sand. Staff were friendly. Our room was ready for us when we arrived. Rooms were clean but run down for a fairly new resort. We have been to Cuba 6 times prior to this stay so we are well aware that their resources are somewhat limited. Upon arrival our sliding door did not lock, it was however fixed within a few hours. The entire east side of the resort was shutdown. The pools were closed as w [... read more]ell as many of the a la carte restaurants and only certain ones were open on certain days and they were all located in the same room. The walkways were very dark be sure to take a flashlight with you! The phone in our room didn't work either...we were told it was a problem on the entire resort. My husband ended up with a double ear infection (which I believe was from the dirty pool) but was treated well at the medical clinic. The entertaiment was average and the overall cleanliness in the common areas was poor. There always seemed to be a shortage of toilet paper and soap in all the shared washrooms.

Sol Palmeras: Awesome Place

We stayed in the cottage. It was a bit of a walk to the restaurant and main building, however it was very quiet and clean. There were some renos done recently. The beach is gorgeous and very relaxing. We went when there were lots of waives, so we enjoyed the water, especially because the sand was soft and there were no rocks.

Melia Cayo Coco: We'll have to stay longer next time!

We returned to Melia Cayo Coco (w/ friends) for 9 days (Dec 18-27) and were wowed! Improvements all around! The food was excellent – tasty & fresh. Smaller portions greatly minimized the amount of food waste we have seen at other resorts. The quality of the food throughout was well above par. We enjoyed live music every night in the lobby bar. The musicianship was incredible. We relished the fact that these artists were not forced to compete with other entertainment but in fact preceded  [... read more]and complemented it. As for our clean room, we enjoyed a comfortable King-sized mattress & pillows, brand new a/c, hot water and fresh towels & sheets daily. Our request for more tv channels was addressed promptly and to our satisfaction. Also, a lighting issue we had taken note of was corrected before we even took a moment to call about it! We celebrated my boyfriend's birthday at the International Restaurant and were delighted with the attention to detail that the friendly and caring staff showed us. The grounds were beautiful; the beach, expansive. To help preserve it all we bring Bubba Mugs for our drinks. We would definitely encourage others to bring reusable containers like these to help preserve this amazing space from being littered with disposable plastic cups and straws. We really love the adult-only aspect of MCC and the more mature, laid-back vibe that comes with that: it is not a party resort. All efforts by staff really show and are felt – it’s a special place we are SO grateful to enjoy!

Sol Palmeras: Blue skies and blue water

An amazing holiday. The Sol Palmeras staff were so friendly and very accommodating. The rooms were nice and clean. Would recommend this resort to friends and family. As it was recommended to us. Thank-you

Melia Marina Varadero: Fabulous resort.

EVERYTHING is fine in this hotel. The food is only problem. Not that great. All the people are super friendly. Easy to exchange money with a reasonable price. Nice tour to Havana. Room service is good and quick.

Melia Peninsula Varadero: Not what I expected

This hotel is not a 5 star hotel as it claims to be. I was very disappointed from day 1. I have several issues with how the hotel and the grounds are kept up. 1. The area's around the pool and bar needs a new paint job. A lot of the old paint is peeling off and very dirty in some areas. 2. The bridge crossing the pool to get to the bar on the other side is not usable. The boards are lifted up and falling apart. The bridge is blocked off. 3. The fountains or ponds at the front of  [... read more]the hotel and behind the lobby are empty. The sides are dirty with algae and has rain water at the bottom. 4. There is 1 fountain at the front with some fish. The water is COMPLETELY GREEN with algae and smells fishy. 5. I was told I get 7 hrs of free WIFI. I was only able to connect once in 7 days. Not a big deal since I am on vacation and wasn't planning on using the internet. 6. My room wasn't that great. Shower doors didn't close properly. Water ended up on the floor. Lighting was very dim. Had to wait for bulbs to heat up. Closet had only 1 working bulb. Lighting outside of room didn't work. Air conditioner worked great. 7. Bathrooms!!! 2 public bathrooms (men's/women's) by the restaurants didn't have toilet paper, hand soap, and broken hand drier. When we complained we were given shampoo to wash our hands. Men's washroom in the lobby had no hand soap in the handicap stall but had a sink. 8. Beach was great and the water was warm and beautiful. Lots of chairs with someone helping us to get the chairs. 9. Food wasn't that bad. Lots of variety. There was a sign in the front lobby claiming the hotel was 5 stars. Far from it. More like 3 or 3.5. When I pay for a 5 star I expect the best.

Paradisus Princesa Del Mar: Disappointed for Christmas

Review of Paradisus Princessa del Mar in Varadero Cuba This hotel was rated a 5 star, but beware it is far from that. THE FOOD: in a word, AWFUL. Even by Cuban standards, the quality was terrible along with the selection. Very little shrimp on any menus and you had to pay extra to have lobster. I actuallly lost wight on this vacation. THE ROOM: large room with a garden view. The headboard of our king size bed actually had sperm stains on it. The shower head was not installed properly and lea [... read more]ked. We had to ask every day for face cloths. THE STAFF: front desk and reception people not very warm and friendly, same thing for most of the bar tenders. Waitresses and our maid were very nice and friendly. THE PROPERTY: is a beautiful property but sadly not well maintained. Many of the restaurants and the lobby have sustained damage from storms in the last year or two and have yet to be repaired. Mostly holes in ceilings. The beach is not cleaned of seaweed regularly enough, only after we complained about it they decided to do a clean up. To top it off, we had lousy weather over Christmas so we never had the chance to enjoy the pools or the ocean. But happily enough my wife and I manged to have fun regardless of the situation because after all we were on vacation.

Melia Cayo Coco: Great resort

Nice room. Great pool. Good food selection at the buffet but limited at the à-la-carte restaurants. The food quality and service were good in all of them, especially the buffet. The weather was nice most of the time, with the exception of some rain and high winds (the reception roof leaked in a few spots). The beach was OK but just a few people got into the water. Sea weeds were all over the beach. In general, the experience was great, and the people were friendly and helpful.

Melia Las Antillas: Needs a very big Reno!!!

Food always cold, la cart restaurant alway served something not on the menu. Landed at night, no place to get food until 11:00pm, cook showed up Cuban time 11:30. Changed room 3 times and still had mild in the bathroom, with chips in the bath tub that were rusty. They did have SOME amazing staff. Listening to people on the bus, all felt that Cuba is going down hill. Not what it use to be Would NOT recommend!!!

Paradisus Varadero: Did not meet any of our expectations

We got a call the day before our flight to tell us that the part of the hotel we were initially booked with is being renovated and we were being moved to another part of the hotel. We arrived late on Thursday night and a buggy cart took us to our room from the lobby. We had requested a crib upon booking the holiday but none was provided, no water and the mini bar (which is included) was empty. We tried to call from our room to guest services but the phone didn't work. My 2.5yr old was hungry an [... read more]d thirsty so my husband headed out and arrived back an hour later. We were not told which direction was the lobby from our room and there are barely any lights in the building blocks. The renovation of the hotel looked amazing but where they they moved us was very small. Service at the snack bar was terrible every day. Hot water only worked for the first day, food was really bad - me and my husband lived off bread rolls, cold cuts and cheese. Food items kept running out. I was told no bread for my hot dog and 10 minutes later someone gets served with bread. Both my husband and I booked for a massage on separate days. With the massage we were told we can us the jacuzzi, sauna and pool. The sauna and steam room both didn't work, the jacuzzi tubs were cold, dirty and no bubbles. The showers had no hot water. On Christmas Eve, we all had reservations booked for a special dinner. We lost the paper and the manager of the restaurant was ready to kick us out as soon as we heard we didn't have the paper. Luckily for us the woman at the door was nice enough to check her clipboard and found our names and table. They have breakfast cards hanging on your door offering a number of different breakfast items. The card wasn't collected from our room and when i called down to let guest services know, I told her I had ticked for all of the items. When room service arrived, they gave two plates of chopped fruit and a plate of stale mini pastries. When I called to ask why i was given this instead of what I had asked for, they couldn't explain it. Definitely a hotel that is faking it to make it. Nothing is as it seems. Everything behind the prettiness is broken, everything being the professional courtesy fails every time. This was our first trip to Cuba, our first family holiday as 4. So disappointing...

Paradisus Princesa Del Mar: Paradisus Princessa del Mar

this was our 4th. visit to this resort, we did like it as we were well treated in every thing, this time it was a catastrophy, starting with the room: old, main door hard to open , closet doors hard to open, no coffee, the block was far away from every thing, the food was the same every day, no potatoes ,no cooked green vegies, beef I couldn't cut with the knife, fish smell bad, no soups no hot oatmeal, no hard cheese, the best restaurant (hill top) that we love so much before was awful , we g [... read more]ot the special meal for the return ones, it was the same as the regular menu, the wine I had to spit it out (and if I want to be among Chinese I go to China) sorry) AND the wash rooms dirty N.B.: I request a quote to move to the Royal side, it was 75 pesos/day/each, visa was accepted in exchanging to US $ Cuba want us to buy pesos and sell them when leaving. Very sad about Cuba now, I hope that it will be better next time??. Ferdinando

Paradisus Princesa Del Mar: Wonderful vacation

Our stay in Varadero was great even though we had heavy rain six of seven days. The resort was great the grounds are well laid out so even in rain it was easy to get around. The Staff were amazing especially the lobby bar. Ketty Mario Axavier Alexander and the rest kept the party going even through the days of rain. Our rooms were very clean with great views. The beach and looks wonderful the staff in the buffet and al a cartes were great. All so helpful. And a special thank-you too our li [... read more]ttle friend that kept the front lobby and bar and washrooms so clean. It was a great week and will return soon. Hopefully only thing missing will be the rain. Lol

Melia Marina Varadero: So not worth it

The hotel food was not so great. Hotel is outdated. So I upgraded to Level.the guy name Maykel? He said no charge for child but he came and found me in the line up for the buffet to come see him. He said I needed to pay 50%. So I paid. He said internet was free if I upgraded I felt uncomfortable asking him for more hours. He didnt greet us after few days despite the fact I tipped him 3cuc. He wouldnt give me more hours while waiting for my shuttle at 6pm. I needed 2 more hours but he said until [... read more] 4pm. It felt like he was talking bad about us to his colleague in spanish. I felt offended. The restaurant people working are so generous. I waited for my shuttle an hour longer because my guide said 5:15pm but it was 6:15pm. I will never go back here. Not worth the money. Buffet on christmas was good with seafood but other days always the same. Went for 5 days weather was cold.. hot tub was broken.it was the worst experience ever.

Paradisus Princesa Del Mar: Resort Was Beautiful

The beach was awesome, the grounds were beautiful and the pools were gorgeous! The room was lovely, the dining rooms were excellent. The staff were mostly very friendly. My only complaint was that when I asked for 2 bottles of wine for my room at night it didn't always happen. Wasn't interested in fancy drinks so couldn't understand why my request was a problem.