Paradisus Rio De Oro: Still the best in service!

We had a wonderful week with beautiful weather, services! We were surprised 😮 as we expected the same kind of food at specialty restaurants that we had had, but we were very disapointed as other guests, the qualities of food and tastes were changed completely for worse. Very disappointing! 😩

Playa Pesquero: 3rd time to this resort since December 2017 and we will return again some day for sure

We really do enjoy this resort for the atmosphere that it provides and the uniqueness. We love the boulevard, to walk up and stop for a beer, have a snack, ice cream and oh the mojito bar has great fried chicken and mojito's, strawberry are the best. The a la carte's are a favorite, love the Romantico and Italian, staff are very attentive and the lobster is delicious. The main buffet is okay, you can always find something there to eat but do find the selection the same most nights. We did eat [... read more] at the grill a couple of times but arrived usually after it was picked over. The pizza place on the beach was another option and the restaurant on the beach which are okay. There are many places to eat and you will not go hungry. The first few days there were very long lineups to get into the buffet for breakfast, so we ate several times at the 24 hour snack bar, pretty good quick breakfast there. We were a little disappointed on the service we received at the gala dinner, had to ask for more water and wine, staff seemed to by pass our section completely and waited on customers they knew personally. It definitely was very crowded with so many return quests. Our 2nd a la carte and the Caribbean was also disappointing, and we enjoyed the 1st on quite a bit. Staff were not attentive and what we ordered was not the same as noted on the menu. My husband order a fruit plate he thought and they brought him seafood for the appetizer. They did bring us different appetizers but not sure why the menu says one thing and they bring you something completely different. We were very disappointed to not have our fridge stocked with complementary beer daily (always enjoyed to have a drink in the room) and the fact we could not get any on the ride to the resort from the airport. Drinks however were plentiful and always some one on the beech taking your order. We did find the beech packed more this time and if we never arrived early in the morning to get chairs they were hard to find, especially if looking for shade. Loved the beach directly in front of the restaurant better, sand nicer than on the other side. We did not spend anytime at the pool although it looks amazing we prefer the beach. Love the gardens, flowers and palm trees are plentiful. Nice view of mountains. The rooms are dated and noticed a lot more mold in our room this time. Also find there is a smell to the water but never any issues. We were on the 2nd floor in room 1623. The maid cleaned but nothing to write home about, but this is standard for most resorts. We were there for two weeks and if we wanted fresh towels there was never a problem. Sheets were changed but really sure how frequent, noticed a few stains on pillow cases and then one day the pillow case was turned inside out. Lobby bar has lots of entertainment. However when we arrived the Michael Jackson show was show for our 2nd week on the Saturday we were and then changed to the 1st week so we missed it once again. Having been there three times and we have not seen it yet, very disappointed. Bathrooms were always kept clean in the lobby and most areas that we frequented. Overall this resort is good and we have made some great memories. It is a big resort, but having been there three times since Dec of 2017 we do not find it that big, We were fortunate to be in building 16, 17 and 27. The only real complaint I have are our flights with West Jet and transfer to the airport on our way home. We were delayed going and coming home on all 4 flights. Our transfer bus was suppose to pick us up at 1030 and did not arrive until almost 1130. We could have spent sometime on the beach in the morning had we known, rather than sitting in the lobby trying to waste time. Then when checked in to come home at the airport we waited almost 1 1/2 to get our boarding passes as the computer systems were down and everything was done manually. They also would not give us our connecting boarding passes for Toronto to Halifax and we then had to get these after clearing customs in Toronto. It is very frustrating that we do not have direct flights out of Halifax all year long. At least they should maybe look at starting them in December rather than January, lots of people are starting to travel that time of year. If not they should make it easier for us with connecting flights. Having to go through the scanner in Cuba and then again in Toronto is crazy, there should be some area we can go through to eliminate this. Thanks

Playa Pesquero: Great resort

The grounds are beautiful rooms always clean and everything worked well Food is good lots to choose from People are very friendly wanting to help. Only negative thing I can say is always challenge to get a beach chair and they are in terrible condition. Bring something to put on them did my back in. Also they still have the towel rule if you loose it you pay ... i had someone actually take my towel which was upsetting. Walked to the pool bar and back and was gone.

Playa Pesquero: This resort is awesome!

It is our 12th time visiting and we love the friendly, happy staff. It is our home away from home. The food at the restaurants is to die for. The selection of lobster, fish, chicken and more keeps us satisfied. The staff are very friendly and go out of their way to assist whenever possible.

Club Amigo Atlantico Guardalavaca: Plenty of R&R

Facility was very clean. Food was plentiful and very good with four options of venues to choose from. Beach was lovely. Staff was very friendly and helpful. Pools were Entertainment was fun. There was quiet.

Sol Rio de Luna y Mares: Magical place!

The old addage "you can't judge a book by it's cover" is true to it's word with this gem of a resort. It's what is on the inside that counts and that is truly the people. It is dated, yes, but they are really working hard at upgrades. We just returned from a 7 day stay and I would definitely go back. The room was always spotless. The view was of the pool and the ocean and it was beyond beautiful. Check in was seamless, although they front desk folks could speak better English BUT we managed just [... read more] fine. The bartenders, Ivan and Ron, were awesome and so obligging. The entertainment crew especially Jennifer, Jessie, Alonia, Robert and the two new guys (sorry, can't remember their names) were so much fun and worked so hard to get everyone participating. Irina in the Mini Club was truly a beautiful person. My 8 year old grandaughter totally fell in love with this woman. She was kind and genuine and I trusted her to no end to make sure my grandaughter was happy and safe each time they spent together. The food was Cuban...but cooked well and everyone went above and beyond to make sure you were happy with your meal. The grounds were impecably clean and manicured. No wonder there are alot of repeat guests to this resort. Oh and did I mention the beach? It was, by far, the best and most beautiful beach in the Carribbean. Yes, I will be one of those return visitors.

Club Amigo Atlantico Guardalavaca: Amazing resort

The scenery was beautiful.. the ppl were friendly.. I had an amazing time at an incredible price.. it was quiet.. the food was great.. the beach was clean..the maid cleaned my room everyday and made the most beautiful things out of the towels.

Playa Costa Verde: Another Great Vacation

The Resort was in great shape, the workers again were very friendly in any part of the resort. Lots of new faces working, some are new trainees. The food was good in the buffet, some could be a little hotter but over all very eatable. There are cooking stations where you can wait for your food to be cooked, well worth it. The beach was good, a storm had washed a lot of sand over the coral close to shore. Recommend water shoes. Pool was clean and very busy, many events going on during the day. H [... read more]ad a another great vacation at PCV.

Playa Pesquero: Resort had everything you would want for a holiday

The resort was well equipped. Employees were courteous and helpful. Everything , all services were well attended. Only the beach was very crowded, and chairs were at a premium. Food was good and plentiful. Line-ups were long at lunch at the smaller venues.

Sol Turquesa Beach: Such a Great Resort!

We love this resort, and this was our second time here! We were recognized by some of the staff from our first visit, and made some fantastic new friends! The resort was dead, hardly anyone there which made it nice and quiet. The only thing was that the beach was full of seaweed which wasn't there the last time, but they did a great job at removing it daily! Would definitely return again!

Paradisus Rio De Oro: First Class Resort in Cuba

Good variety of food in all restaurants, very large resort with well looked after grounds and security where their needed. Night time shows are quite entertaining. Pool area is fairly large and the water is warm. Beach area could use some more shaded straw umbrella's nearer the water sports activity center. Good snorkeling right at the beach as well as a sandy swimming area. Tipping isn't expected but it sure helps getting better service at the various bars and restaurants. A nice mixture of gue [... read more]sts from Canada (French & English) England and Germany, and a few Americans. If your a Canadian Rye Whiskey drinker bring your own with you and if you prefer Cuban Cristal Beer over Heineken you can purchase it at the Hotel's store in the lobby!

Sol Turquesa Beach: A very nice Experience!

Love the open concept! very relaxing place. Love the beach! It was my first time in Cuba. Most of the staff where very nice and helpful. Look into the tours that run out of the hotel. That can add to your experience. They have desks in the lobby. The rooms are a nice size and lots of privacy.

Playa Pesquero: Holiday

Complains about flies is bad this year and smells urine in the bar which occurs this holiday time, hope the can improve next year when we are back. Weather was amazing and the beach was just crystal clear. Enjoyed a lot swimming daily and love it.

Don Lino Hotel: Beautiful relaxing place

Very nice place to relax if you like quite place, good food and very good staff very friendly and helpful. Not much of entertainment but it is mostly for quite and calm place. Good value for money

Sol Turquesa Beach: Memoriés hôtel Holguín

Bonjour je devais a fait un commentaire sur l’hôtel mémorise A Holguín C’était un très bel hôtel le personnel est sa partie il faut beaucoup de marche d’escalier au bois au monde il faut faire un peu d’exercice quand même un très bon accueil niveau du personnel Apple précis sur le monsieur qui s’appelle Elvis qui m’a tout particulièrement accueilli dans de très bonne condition très sympathique agréable il parle cinq langues je crois la plage est belle peu importe le [... read more]s algues

Playa Pesquero: Top Notch

I had to work a bit to be recognized as a repeat customer (haven't been here in a while) but after, everything was fine. Top Notch service at pretty much every level. Cheapo powdered orange juice in the morning is my only critic. Nelson (Lobby Bar) makes a rhum punch like no other. Someone needs to tell Sunwing to keep announcements at a minimum in flight- Geez, they get on passengers nerves. Sunwing reps on site were great, friendly and helpful. All-around great vacation!

Playa Costa Verde: repeat visit not again

I had been to this resort 8 yrs ago and over this last visit i have to say it is just not the same. Staff are great, food has gone down (i am frequent Cuba goer), rooms not fully serviced-they are however clean , pools slimy and moldy on all grout lines. just too many small things they are not paying attention to. I forgot how small the beach is- not a walk-able friendly beach, too many sandflies. Overall it was just ok - but would not go back

Playa Pesquero: Pleasantly surprised

Monticristo room was spacious but a little tired as is the resort as a whole however the staff where all so friendly and the service was on the most part very good. The pool is very large and there are always loungers available throughout the day. The beach is very good but you have to be there early to get a good spot and chairs. Buffet was very busy and crowded and one had to line up and wait for a table to be available unless you arrived right at the opening time. Bars where very good  [... read more]as was the waiter service. Good value for the money that you pay.

Playa Costa Verde: decent resort, beautiful beach

The rooms could use some updating.....our room was on ground floor and smelled musty. Our bed was just on the floor, no headboard, just overall a little outdated. I suggest housekeeping clean the hair out of the sink and bathtub drain trap, that was a little gross. Service in the buffet was great. Service in the a la carts was not very friendly.

Brisas Guardalavaca: is an amasing Resort

Excellent service ,we been there 10 times and we will go again soon,The staff at the Hotel are friendly and Nice ,Very well maintain the hotel Looks. The playa is Clean and very well Keep. Thank you.