Allegro Cozumel: Not what it's made out to be

My husband and I stayed Jan 10-24. This hotel is a 3 star at best. It would be and awesome resort if the food was good. Yes there is always something to eat but I did't pay what I did to "try" and find something to eat every evening. Breakfast is ok, lunch was good but good luck with dinner. The oriental a la cart is amazing (so you know they can cook). The beach is great, rooms are clean and the pools are good. I will not return to this resort or Cozumel for the fact that wherever you go, even  [... read more]trips through the hotel, you have to take a taxi and pay out of your pocket. Taxi one way to town is $16-20. Ferry to the mainland is $12 each. For half the price, you can go to Puerto Plata in the Dominican and get a better resort, better food and AMAZING service.

Riu Vallarta: Beautiful resort

This was a beautiful resort and definitely lived up to the Riu reputation. We were a group of 8 regulars to the Riu Jalisco and decided to change it up and stay at the Vallarta this time. We booked suites for the first time as this was to be a milestone anniversary celebration for each couple and overall we were very satisfied with the rooms and the amazing views. The restaurants and service were excellent. Most of the staff is hardworking and dedicated to making your stay all it can be. However [... read more], we did have an unfortunate incident which did put a damper on our holiday but we worked through it and tried not to let it ruin the entire holiday. Our safe was compromised on our second day and all our money was stolen. Every penny. Thank goodness they left the passports. So our one big complaint is that the safes are not actually safe. The hotel tells you they are not responsible even though they admit it being a staff member. And Sunwing was absolutely no help what so ever. And our so called travel insurance basically covers us for an amount comparable to what the insurance initially cost us! A pittance compared to what was stolen. Even so, we are trying not to let it taint our view of this amazing place as this incident was a first for us after 5 visits to Puerto Vallarta. The internet is full of similar complaints at other resorts so I guess the lesson here is just because it's called a safe does not mean it can't be accessed by someone other then yourself. We will return but will now insist on keeping our cash and valuables in the hotel safe instead of the room safe. We would like to however thank Martina and Graciella - two assistant managers at the resort, who took this incident to heart and tried to help us out as much as they were allowed to. It was because of them that we will return.

Catalonia Yucatan: Yucatan 5 stars, Holiday Inn 0

Worst Vacation in years. We had booked a reverse Park/Stay at the Holiday Inn Express, Toronto Airport. Parked the car, paid in full for our room , but on our return after a week in Pte Adventuras we found that the hotel was fully booked. It was 2.00 am in the morning, there were two full flights from Cancun at that time and there were about 20 of us in the lobby without rooms. My wife and I are in our late 70's, we had to drive 2hrs on snowy,icy roads to get home.A trip I will not do again, eve [... read more]r, nor stay at this hotel again, ever.

Grand Oasis Sens: Average Resort

Oasis Sens is ok if you are not looking for amazing food. Did not have a safe in our room so after 2 days of asking for a safe and not getting anywhere, we shared with our sister who was staying in another room. Beware of staff at reception, they charged us more for the internet and even after telling them, they did not reimbursed us. They made copies of our receipt and said they would deal with the employee directly - beware of Rashid at reception, he's a thief. Elizabeth the manager, did not w [... read more]ant to give us our money back until the next day once she spoke with Rashid. Too late we were leaving!!! But overall, it's ok. The pools are beautiful and just like any other places, some bartenders are nice and others are jerks. Anyway it's better then shoveling snow and staying in the cold. Depending what you are looking for, I may or may not recommend this hotel. If I was go book this hotel under $1000 including taxes I would go, but would not pay more.

Grand Sirenis Mayan Beach: Absolutely beautiful

Spent a week in January here at the grand sirenis it was simply wonderful i have never relaxed like that before in my life was there with my fiancé and my oldest daughter and her new fiancé we had a wonderful time ! Food was fantastic. Sight seeing was beautiful. Snorkelling was so fun . The spa was amazing! I know people say they dont go back to the same resort twice but i give this place a big thumbs up and would definitely go again ! Amazing time ,

Blue Bay Grand Esmeralda: no customer service

I would say this resort is very mediocre and I would not go back. The layout of the whole resort is not very smart. Some rooms are 10 minute walk to beach. The concierge is horrible they have no idea what service is!!! Our friend was injured which the resort was aware of when they came back from the hospital. Our friend could not move out of room due to injury and so could not get food and we were not allowed to bring food to her. So she had to order room service and they charged her $12 fee we  [... read more]had to go through two managers and our travel rep on site in order to have the fee's reversed. There is no understanding or service at all!!! They are also very rude!!!

Occidental at Xcaret Destination: Amazing Resort

Great restaurants, friendly staff, clean rooms,nice pools, only down side was no ocean to swim in. The man made lagoon was full of seaweed, and smelled badly. They were doing they're best to clean it daily.

Costa Club Punta Arena: A Wonderful Taste of Mexico

We have stayed at the resort 5times. Each time there are lots of improvements. New king size bed,new showers, new tv, new air conditioning, new snack bar. Many of the tourists are return customers and make you feel like family. Thanks to Donna, John, Reggie,Iris,and Joe for making us feel so welcome. As well to all the staff, thank you for making our stay so pleasant.

Iberostar Selection Playa Mita: Resort where my dreams came true!

I can' t say enough positive things about this resort. The rooms were ALWAYS up to par, the staff always ready to serve and very friendly, the food and dinning experiences were the best I've ever experienced and being there with the CHFI crew is one I will never forget. The resort was the setting for Ms Erin Davis to make a dream of mine come true. Thank you Air Transat for getting me there and back without a hitch.

Sheraton Buganvilias Puerto Vallarta Hotel: Disappointing Stay

We recently stayed at this resort from Jan 15-23 2015 and were very disappointed with our stay. The hotel is old and bathrooms are very small and awkward. We had an ocean front terrace room, not worth the extra money, couldn't see much except trees and everyone above you could see what you were doing. No Privacy. The a la carte restaurants are poor and the service was also poor in buffet as well. If you were a time share the service was very different in the whole resort. Beach is very rocky and [... read more] hard to walk on, not what you expect at a resort. This hotel was rated 4* was definitely not that, maybe 3* Also they immediately upon arrival they were pitching time shares and throughout the stay. We go to Mexico every year and this was the most disappointed we have ever been Would not recommend this hotel

Oasis Tulum: Makes the Maya Riviera look bad.

Do not go there.The food was mediocre at best. Too many stew like dishes. I expected better Mexican food. There were more employees than guests walking around doing nothing. The public washrooms were small and stinky. The beach towels were a hit and a miss, one day they were there, the next day they weren t.There were people bothering you to buy time shares or something. The beach was very small and not enough chairs. Condo owners on the same beach that were irate towards the hotel guests(probab [... read more]ly a dispute between the condo owners and the hotel owners)which put the guests in an awkward position. Unnecessary noise everywhere. No change at the cashier. No air conditioning in main restaurant.

Friendly Fun Vallarta: Great staff, very friendly

No complaints, very nice layout of the resort, enjoyed the entertainment and food was decent. Overall we were very satisfied with our first experience at Friendly resort minus the hard beds. We would definitely return the this resort.

Bahia Principe Explore Coba: Wonderful holiday!

We just arrived from spending four great days at the Gran Bahia Principe Coba. The grounds are beautiful, the rooms clean and comfortable and the beach lovely, but the best are the employees, who always provide excellent service with a smile. I would love to go back.

Dreams Aventuras Riviera Maya: Been to many resorts, but this one was the best.

One thing I liked was no wrist bands, no towel tags and no reservation required at the specialty restaurants. My room was upgraded to a king size bed and guess what it also had a loft!!!. The bathroom was equipped with a double sink and the shower was fantastic. Our room attendant kept our room we'll cleaned and well stocked and turned down with goodies and an occasional flower. The service at all the restaurants was exceptional the waiters friendly and helpful. For example my grandson who does  [... read more]not like sushi and wanted French fries, the waiter made a special trip to another restaurant to get him some fries. This was the type of service we always received. There was always someone cleaning and the area was always spotless. The bartenders who were always very busy did an outstanding job. They were even great making special drinks for the grand kids. The entertainment was varied and exciting. While sitting on the beach we were never without a drink because the beach servers were always ready to serve. The programs for the kids were great especially the explorer club where the caregivers kept them busy. Guess what else ,my older grandson took scuba lessons and even went diving in the ocean. All in all it was an exceptional vacation.

Secrets Aura Cozumel: Excellent place to stay

Secrets Aura was a wonderful place to visit. Right from the start we were welcomed with friendly staff and the hospitality never stopped there.. They always had some kind of entertainment going on all day and into the night as well. The food was great in all of my stay I never had a bad meal . I would defiantly go back there again.. If anyone does visit this resort make sure that you get to meet Adrian he does a great job there making you feel welcome at all times.

El Dorado Seaside Palms: everything we wanted!!!

This resort was exactly what we needed!! There was a lot to do but we chose not to do much of anything...service was beyond excellent, the best we've ever had!! I wouldn't recommend paying the extra money for the beach rooms and they do not have an ocean view, you just quicker access to the beach.

Secrets Puerto Los Cabos Golf & Spa Resort: Beautiful resort with amazing staff!

The grounds were beautiful. Food was amazing. And the service and staff we top notch! I would recommend Secrets Peurto Los Cabo to people looking for a relaxing vacation where even the little details are taken care of.

Costa Club Punta Arena: Great experience

The hotel is very well located for people who like hiking, as every major spot such as the Old Vallarta or Marina are with the hiking distance. The size of the hotel is good, separate 3 Floor buildings are all nicely spread among the well kept gardens. The service was very good, hotel staff was very friendly and helpful. The food was very good, the opening hours of the restaurants and bars were quite extensive allowing to accommodate various needs. Iguanas living in a garden zone leading to the  [... read more]beach were a big asset and attraction. On the negative side is a big hotel which was built between the coasta club and the ocean, obstructing big portion of th view. The hotel was not finished and does not look good. After a while thou we got use to it and it was not a problem any more. Another thing was a bit too loud music at the pool, not allowing people to have a nap at this area. The beach was a nice alternative, so we enjoyed spending lots of time at the ocean side. Overally it was a nice relaxing stay, good vacations!!

Oceano Palace: Nice Resort

The hotel is clean, the staffs are friendly but the food is really not good. We were very disappointed about it and we end up eating out. and the bar in the hotel close early at 10pm and they don't even have a nightly shows. Our hotel room doesn't even have a hair dryer and a fridge :( and they don't room service

Grand Sirenis Mayan Beach: This resort was awesome!!!

The dining areas were clean and well presented with an excellent variety of foods. The beach and pool areas had enough lounge chairs for everyone, and were well supervised. There was plenty to do either at the pool or at the beach. The rooms were fantastic and you can't ask for a friendlier staff. Ever so helpful and cheerful at all times. The gym area was clean and had a good variety of fitness equipment. The SPA was fantastic, offering everything a man could think of to pampering his wife. The [... read more] resort also offered a very good variety of off resort excursions. Well done Grand Sirenis you have won our hearts.