Barcelo Maya Colonial: Great trip, great weather, disappointing room

We enjoyed a great trip last week on the Barcelo Colonial resort. We enjoyed the food, the pools, the drinks, the beach was beautiful and the weather was perfect. Our biggest complaint was the room and service to the room during our stay. We were originally given a room with two double beds, even though we had booked a king bed. 2 days after our arrival they switched our room after our strong persistence, but our new room was in a wing surrounded by families and small children (it felt like the [... read more] "family wing" of the hotel). We were woken up all night long by screaming children because the walls are so thin. I had to buy earplugs just to sleep through the night. Our room also had a broken shampoo dispenser that didn't get replaced for 4 days (despite daily complaint), we were missing regular room amenities (ashtray for balcony, robes, etc). When we walked in, there was a blood stain on the pillow on the bed which we promptly removed. Despite enjoying our trip, this resort definitely didn't live up to the 5star rating we signed up for.

Allegro Playacar: Great resort, have stayed twice and will again

Nice clean rooms, wonderful staff.The pools are always clean as are the beautiful grounds. The food is great, lots of selection in the buffet and the Mexican and Italian restaurants provide superb food and service

Secrets Aura Cozumel: fantastic place

Well where to start,i read reviews about secerts Cozumel and most of them where good but should have been fantastic!Why omg the people that work there treat you like family,seeing your broter or sister everyday your their was amazing.The food was simply outstanding windows rest was great as well as the French one.Service was top shelve!but what brought the whole thing off was this amazing person,a man by the name Adrian.Words cant describe what this man does!Adrenline in a bottle or human!lol.I  [... read more]heard a saying down there about Adrian and I put my twist on it by saying,Full tilt boogie,thats this man!Only one complaint and not about the resort is with air Canada vacations there rep that was there was a ghost I didn't see him till the last day and he was sarcastic to me!They need to get him out of there and replace him!If you are looking at this resort you will not br disappointed.Relax very quiet and the staff always pleasing,Was there for one week and iam going back this yr again!It left such a impack on me!Thanks Sercerts Great holiday

Dreams Aventuras Riviera Maya: Simply Amazing!

The Dreams Puerto Aventuras Resort was fantastic. The restaurants have a wonderful selection of foods to satisfy everyone. We had one little guy with us who is a picky eater and we were able to get something for him to enjoy every day, every meal! The resort, small in size, has lounge chairs and shade in abundance, loads of fun activities for adults and children and was constantly being cleaned and raked. Nice variety of evening shows, indoors and out....even an outdoor movie night for children! [... read more] For those who do not like to vacation with little ones there is an adult area with pool, bar, and restaurant. My husband and I decided to relax in this area for one day and found that you couldn't hear anything from the family area, and this was very nice. Rooms were kept clean, with plenty of towels, very good water pressure, and lots of hot water. Nothing seems to be overlooked when it comes to guest comfort, even sunscreen was left in the rooms. I have never seen this in a resort before and was quite impressed with this added touch. I should mention that we were a group of 11 including 3 children. Every one of us had a fantastic time and would return again, most definitely!

El Cid Hotel Marina Beach: Fabulous resort !!

The grounds were impeccable the room suites large comfortable beds and very clean. Staff were friendly and helpful. The Marina was super clean and the fishing awesome!! Would recommend the Aries Fleet for a charter and Ramone and Pouillo for Captain and guide for Panga fishing they were very good.

Iberostar Selection Playa Mita: Relaxing Paradise

This was our second stay with this resort. It is truly a wonderful place to be. The staff treated us very well, the food is great, the buffet has more selections than I could sample in our time there. The beach is peaceful, lots of entertainment at night, we were very happy there and will return.

Royalton Riviera Cancun Resort and Spa: Beautiful 5 star resort

One of the best resorts we have been to. Think entertainment could be better and more seating for shows. Stage to far away. Steaks in the Hunter Restaurant were good but room was very noisy and felt rushed. Liked that you didn't need reservations and no limits. Liked the choice of good quality liquor. Beach chairs. Uncomfortable. Need pads.

Grand Park Royal Cancun: Looks beautiful

This hotel was beautiful in looks, the people were very friendly but the food lacked variety, pasta was always on the menu with little else. we where approached three times by time share or up grades before we came to the hotel, and again in the hotel before checking in. Last night in hotel we discovered a hotel employee in our room going through my wallet in the bathroom with the pretense of saying he was security when we inquired what was wrong they said they had no report of any problem that  [... read more]is when I went back to the room and discovered my wallet in the bathroom.

Reef Club Playacar Beach: Beautiful resort just like your in the jungle

Everything was amazing, the food, the room, the ocean,the employees and the view of everything was beautiful. Close to lots of shopping and very cheap vacation. The tours are fun and lots to do. The only thing they should have better entertaining at night, no shows was a little boring at night but we kept ourselves busy.

Seadust Cancun Beach Resort: Will Return

What everyone says is true...its the staff that makes this place. it has the right amount of fun and music, plus some quiet time at the beach if that's what you prefer and always something going on with the entertainment staff. Food is good, rooms are clean, beach is clean. We would definitely return. However if you want a fridge in your room ask for a 'club' room.

Selection Riviera Cancun: Wonderful Time at the Azul Sensatori

Just return from a lovely 10 day vacation at the Azul Sensatori. We would recommend this hotel to anyone...food was fantastic, rooms (including beds) wonderful and staff...WOW....always a smile. The only "negative" was the beach. If you are looking for white sandy beaches for miles and miles...this is not for you. Not for lack of effort as staff were constantly cleaning the beach...it was truly just the location and winds. The pools more than made up this. This resort does a wonderful job of sep [... read more]arating the adults only section of the family section. For those looking for a quiet adult area...the adult pool is amazing and you would never know that there were families enjoying their vacation just across the way. This resort does not use the typical wrist band policy which was lovely. With the exception of one restaurant, there were no reservation required and we never waited for a table at any of the a la carts. Located only 20 minutes from the Cancun airport, this hotel is a welcome surprise from start to finish. There is a time share option at this hotel, which we were approached on. It is their job to do this and I have to say that a pleasant "no thank you" was enough. Even after showing no interest in the time share, the staff were still very concerned that we were having a wonderful time and made sure we wanted for nothing. We have been to some nice resorts but I have to say that the staff at the Azul sets them apart from many we have visited. Congratulation to the resort for putting together such a wonderful team. Now, if you are travelling with Sunwing...they have some positives and negatives. We elected to take the Elite package....Sunwing did a very good job of early boarding and getting your luggage off the plane very quickly (we were the first few bags both going and returning.) Unfortunately our trip home was delayed by about 4 hours (with no apparent explanation) and we were still taken to the airport for the original time of the departing flight. It was quite a wait and we would have been happier lounging at the resort. Other than that, the staff on the flight was wonderful and accommodating. If you choose to spend some time at this resort, you won't be disappointed. Enjoy!!

Bahia Principe Explore Coba: The most friendly resort staff I have ever had!!!

First off let me start by saying the staff at this hotel is by far the most friendly I have ever encountered. We arrived at the resort at approx. 2:30 and our room wasn't quite ready yet. We headed to the buffet for lunch and were entertained as 2 members of the wait staff competed against each other in "napkin animal" off. Both continuously making different animals from the napkins in an attempt to out do the other. Great fun!!! Our room was very spacious and we had no issues with the air condi [... read more]tioning or service. We were in Villa 9. The ala carte restaurants we chose were all very good - the Japanese (Mikado) I enjoyed the most with the Italian coming in second and the Brazilian third. The rooms were all very nice. The resort is very large and does take a couple of days to orient yourself which was somewhat frustrating. The trolley system that they have in place to get you to the beach was somewhat frustrating. If you are an impatient person by nature and enjoy the beach this may not be the resort for you as the transportation system can be a little frustrating at times. I'm not sure if it was the time of year or a regular occurrence but the beach was covered in seaweed for 2 days. The other 5 days it was beautiful and you could see fish and really enjoy the ocean experience. If you are pool people this is a beautiful resort for you as well. Once you are able to get used to the layout of the resort it is a beautiful place. I cannot reiterate enough about how friendly the staff is - and I've been to many resorts. The food is excellent at the buffets and ala cartes. The cleanliness of the lobby and all public areas was excellent as well. Enjoy your vacation and remember........you are on vacation, enjoy it and just relax.

Riu Palace Peninsula: Beautiful resort

We just got back from our vacation at Riu Palace Peninsula in Cancun and our overall First impression was that it was a very beautiful and clean resort. All of the public areas, such as the lobby, all the restaurants, the pool areas and the beach areas were all lovely, with great attention to detail. The beach was nice although there was some seaweed in the water. There was a rocky area as well, but those were quite interesting as inbetween the rocks were little mini 'private' beaches as I liked [... read more] to call them. Some iguanas took residence there as well. The hotel rooms were also very modern and clean and most rooms had an ocean view. I have no complaints about the room that we had, except the trouble it took to get it with the front desk, but in the end it was resolved pretty quickly. The buffet restaurant was pretty good with a good selection of food. The theme restaurants lacked in quality, especially the Italian restaurant.......the food was salty and dried out and the appetizer buffets at these restaurants were picked over and not replenished, especially if you had the later dinner seating. The best restaurant in this category was the Fusion restaurant. Unfortunately you could only book one restaurant a time in advance so that was an inconvenience. We went to book the morning after we got there, which was a Tuesday and we couldn't get into any of the restaurants until the Thursday. The lobby bar was quite nice with the piano as a before dinner location. Good place to people watch and nice big windows overlooking the resort. Entertainment after dinner was lacking however, with lip synching entertainers dancing around to the pre-recorded music.......somewhat lame. There isn't a disco or anything where the younger adults can go to listen to music and dance so that was lacking as well, but places like CocoBongo were only a 5 minute bus ride away if you were so inclined. The spa was good but very expensive, cost $280 U.S. for two 45 minute massages on the beach. The only other area that was lacking was shopping on the resort. There were only two stores, one a jewelry store and the other a little gift/beachwear/sun lotion type of store. Again, you could hop on the bus and go shopping further down on the strip. The staff were really friendly and hard working. All in all, we enjoyed our vacation at the Riu Palace Peninsula and would return again.

Bahia Principe Explore Coba: Not what I expected...

The hotel grounds were kept very clean. Our room was what you would expect from a 4 star resort. The safe was available in the room at an extra cost though, so be prepared for that expense. The food was actually good and comparable to a North American style buffet with an assortment of cuisines to choose from. What surprised me was the size of the resort/s and the distance to the beach. The resort is made up of 3 different resorts which means a lot of people all the time! Be forewarned that the  [... read more]evening entertainment and service from the bar ends at 10pm so bring a pack of cards! If I were to re-book with The Grand Principe Clubs I would book at the Akumal. It is a higher rated hotel and it is on the ocean and much quieter to relax at.

Dreams Tulum Resort and Spa: Highly recommended!

The food, service and facilities were great! Best all inclusive may family and I have visited. No reservations at the a-la-cartes worked great, you walked into your choice without waiting...it was a great experience!

Iberostar Waves Paraiso del Mar: Wonderful Vacation!

A gorgeous resort hotel, sister property to the Paraiso Beach (shared facilities available). A short transfer from the airport in air-conditioned comfort helped us get off to a great start to our vacation. Plenty of options to enjoy a quiet vacation (quiet pool is available), or more active fun (nice gym, included classes, etc.). Outstanding pool and beach areas (wheelchair accessible beach thanks to a great boardwalk, with designated palapas for wheelchairs), with plenty of shade and loungers.  [... read more]Ask about bus arrangements to nearby Playa del Carmen. Amazing buffet food and service--paleo friendly, for eg. Included ice cream and creperie at the shopping centre were appealing. We loved the food at the Brazilian Rodizio restaurant--the service, less so unfortunately (may be hit and miss). Room internet service was slow--likely better in the lobby. Room noise was noticeable at times, but not a problem for us--bring earplugs if you are a sensitive sleeper. The staff remain outstanding--very friendly, multilingual, and eager to help without any tipping expected--genuinely wonderful. This is our second time to Iberostar--we stayed at the Beach last year--and we would love to return next year, too!

Royalton Hideaway Riviera Cancun: Brand New and Amazing!

Stunning resort, great food, wonderful vacation. We recently stayed at the Royalton Hideaway and had a great time. People are great pools are amazing and drinks plentiful! Special thanks to Mocca - great lady!

Bahia Principe Explore Coba: Large and in charge

This is a massive compound. Not close to the ocean at all, but lots of pools. There is a trolley system to take you where you need to go. Well manicured, clean and friendly helpful staff. Ocean can have a weed problem when the winds are right.

Holiday Inn Cancun Arenas: Five stars sand

Hotel and room not really good but sand on beach amazing but if you like to swim go to public beach, staff very friendly and helpful, food not bad, souvenirs you can by cheaper in Mexican Store, alcohol, food and drink in Supermarket

Iberostar Selection Playa Mita: Amazing trip!

Best trip of my life. What a beautiful wonderful resort. The people are so nice, The grounds are so well kept. The rooms are gorgeous, very clean. Food is absolutely delicious! Breakfast, lunch, dinner dessert to die for! I loved every second of my trip!