Grand Oasis Palm: Will not go back.

The hotel is located on a very small property. There are only two very small elevators for 10 floors worth of rooms. Never enough, always a line up. No A/C in the elevators. The room we got was very small as well. We had a problem with the water in our room. The shower kept switching from super hot water to super cold water. Nightmare to wash our kids. The restaurants were constantly half empty but they kept line ups outside due to the hostess having to check every guest in and sit them down pe [... read more]rsonally. Food wasn't good. Not a lot of variety. Restaurants were much better than buffet. Kids club was great but isn't designed for access with a stroller. Unless you're into carrying your stroller up and down flights of stairs.

Grand Oasis Sens: Beautiful destination!

The resort was as advertised so that meant few surprises if any that I would consider negative. We had an ongoing issue with the shower not working and had the maintenance crew attend to the issue on two separate occasion. In the end it was functional but never worked properly. The room was sold as a King size bedroom but in reality they simply put two separate double beds together and called it a king size bed. Doesn't really cut it if you're tall because not being a true king size bed yo [... read more]ur feet hang off the end of the bed. A couple of issues with regards to lights in the room. The track light inside, over the patio door flickered when turned on and felt like a cheap disco light, we left it off. The main concern was one of the outside wall mounted patio lights kept flickering and when I looked at it had been hot wired together and the copper wires were exposed, a definite safety issue. Other than that the room was awesome. Beautiful view and the large deck with private pool was very much a bonus! The restaurants were very interesting, much to our delight. I would caution folks to ask detailed questions prior to booking an evening at the Black Hole Restaurant. We found the methodology of how the seat you a bit awkward and thru us off the experience completely. On the other hand we cannot recommend highly enough to defiantly book an evening at the Benazuza Restaurant. This is a MUST if you are in any way a "foody". Loved it!! Over-all I (we) feel comfortable in highly recommending this resort. Further more we booked the SIAN KA´AN ROOM package and it was absolutely worth the extra!!! With regards to the "concerns mentioned earlier I will have to state that while this resort is a few years old, it is graceful and overall beautifully maintained. Go, enjoy and be your own critic. We would certainly consider a return visit.

Moon Palace The Grand Cancun: Amazing resort!

The Grand at Moon Palace is absolutely beautiful! The grounds and pools are incredible and very clean. The rooms are spacious and very clean. The staff are very friendly and helpful. The restaurants are incredible - we never had a bad meal! We did have some issues with a lack of communication on behalf of the resort - it was sometimes difficult to get information as we were told different things by different people. The resort is fairly new, so I am attributing this to growing pains. The staff w [... read more]ere quite helpful, they just need to work on communicating with the guests. One suggestion, book excursions, spa treatments and dinners as soon as you arrive. It was often challenging to find times and I wasn't a fan of spending an hour booking things inside. We did use the Palace Resorts app which is quite helpful when we figured out we could book various meals and spa treatments with the app - they were very responsive! Keep in mind, the beach at the resort is not spectacular, but the pools and the resort itself more than make up for that. Overall a great resort and we would definitely go back!

Moon Palace The Grand Cancun: Unbelievably amazing!

This resort is incredible! We've been to many all inclusive resorts around the Caribbean and Mexico, and by a landslide, this one beats them all. Perfect drinks, amazing and tasty food, MASSIVE ROOMS, great service, and fantastic pools. No complaints about anything from us! The staff are friendly and always make you feel welcomed and special. The marble floors EVERYWHERE are incredible. The two lobby restrooms are sights to behold (yes, I'm raving about the opulence of the washrooms... They real [... read more]ly are amazing!). Start your search here, and book it... You won't be disappointed.

Riu Dunamar: new resort great staff

lots of different things were offered. Everyone was so welcoming. We could play beach volleyball or be in the water with some crazy people from Montreal. We all had a great time. Food well can I say it was great everything anyone could of wanted it was there . Loads of fresh fruit and different restaurants that we could go to. Just be prepared nothing else around Cancun is 1 hour away. Great sand for anyone that wants to walk several miles.

Moon Palace Cancun: Amazing resort

We just returned from the vacation two weeks ago. This was one of the best time in the Mexico for us. Hotel is big, and comfortable. Lots of pools and lots of beds around them. You do not have to worry about the space. The staff is nice and friendly. They almost read in your mind.

Moon Palace The Grand Cancun: Great Vacation at Grand Moon Palace

The Grabd is a large resort with lots of pool and restaurant options. We travelled as a family 2 kids age 9 and 12. The resort is beautiful very very clean. Restaurants are excellent food was fabulous many pools to choose from somewhere heated and very warm. All staff were friendly happy and willing to help with anything. Lots to do for the kids arcade bumper cars mini golf. I was keeping it a great job cleaning the room every day fresh towels restocked snacks and beer and drinks. Great nig [... read more]htly entertainment we stayed in building 88 which was central to the lobby and the pools. Had a great vacation at the grand moon palace, hope to return again someday. It takes a couple days to get to know your way around the resort but lots of golf carts offering you a ride to the lobby or wherever you need to go thanks to Moon Palace for a great vacation

Moon Palace Cancun: Great resort for the whole family

We stayed at the Palace section of the Moon Palace and it was fantastic. The resort was clean, the staff were friendly, and there was always a large selection/variety of foods to eat. The pools were heated which was nice on the cloudy days and lots of available pool chairs well into the morning (for the sleep in days). The kids area was appropriate for many ages with a lazy river, wave pool, and splash pad. Inside the playroom was an arcade, bumper cars, high rope obstacle, and many other  [... read more]games. The room was nice with comfortable beds, a stocked fridge, and Chi hair products! Overall I would return to this resort due to the close proximity to the airport and the wonderful experience we had.

Moon Palace Cancun: Excellent Resort

The hotel was very well appointed. Restaurants were better than most I have experienced in other '5 star' All Inclusives. Golf course is beautiful as is the affiliated course at Riviera. My only complaints are that it was frustrating attempting to arrange adequate tee-times for golf. As well was dissatisfied with the shuttle service back to the airport at the end of the trip. All in all though I would have to say that the trip provided excellent value for the price.

Riu Dunamar: Amazing Resort

From check in to check out, we were truly in Paradise. Check in was easy and quick....travelled with friends. We had requested rooms close in proximity and when we arrived, we were not given these rooms. We politely asked if available, and they were more than happy to make it happen. They were very accomodating and friendly. The rooms are spacious, modern, and clean. The colour scheme in the rooms, and throughout the entire resort have a relaxing feel. The showers are equipped with shampo [... read more]o/shower gel combos and we never had an issue with water pressure or temperature. The a/c unit is kind of noisy, clunks when comes on or shuts off, but let’s be honest, you get that in Canada at a Holiday Inn or Sheraton, so not really an issue. Fridge and liquor are restocked every other day. The pools are crystal clear and warm. Lots of loungers and shade....water slides are fun and even have loungers and shade by them. We noticed a lot of little ones enjoying the kids slides as well. The food...do not even know where to start....breakfast buffet consists of normal choices, then more...soft boiled eggs, poached eggs, ready made omelettes, fruit is very fresh and plentiful, breads, jams, crispy bacon, meats....lunch consisted of pasta bar, cold meats, cheeses, salad fixings, taco bar and ready made subs, soup and crackers...main supper...so many options. We never ventured from the buffet as always great meals and options...roasted turkey, roast beef, roast chicken, lamb, fish and dessert bar and ice cream options great. We did hear people comment on the a la. Arts...no reservations required. Lobby bar always had fresh popcorn and peanuts for snacks. If you are looking for great service, food and seclusion and relaxation, this is definitely the resort to choose. Transfer from airport is approx. 45 min...not much around for way of day trips etc., but the area is being built up, so I would imagine eventually taxis and or bus will go that way.

Riu Dunamar: Review of Riu Dunamar

Amazing beach, can walk along the beach for hours. Turquoise water, in good weather. Staff are very friendly and attentive. We ate dinner mostly at the buffet because of the good variety of différent meats and fish. At lunch we ate at the Italian restaurant, the saumon was really good. Drinks were good and made to order. Our room was big, very clean and face the océan. The unightly entertainment was fun, and well attended. The coffre in the buffet is bad, but we just got our expresses [... read more] andetc. from the Sports Bar, where it was gréât. All in all despite, mostly a cloud and windy week, we had a gréât time.

Dreams Playa Mujeres Golf and Spa: Wonderful family trip

Resort is beautiful, lots of pools and kids will love the waterpark. Pool entertainment staff are awesome and the restaurants for dinner offer a wife variety, plus they have a coffee and ice cream shop

Crown Paradise Club Cancun: We liked it better last year

This resort offers a lot for kids to do and the new water slides were awesome but a few of the attractions weren't working and the service overall has seem to have taken a nosedive. Our room completely flooded by the patio door where the kids were in their bunks. The front desk service left much to be desired. The overall quality and variety of food was less than last year and this year our mini bar was never restocked without us ordering more to the room and having to pay additional charges  [... read more]even for drinking water. I don't think we'll be going for a third year.

Temptation Resort & Spa: New bash tower and area is best area of resort

New Bash tower and area around it was best area of resort. The old sections were cleaned up a little outside. Inside all of the rooms not so much was done to them. All of the bathrooms smelled so bad from drains in shower and under sinks due to sewage problems, which cannot be fixed unless they rebuild total buildings and tear out all waste pipelines. Main pool area has 100 people too many and overcrowded and dirty. 11am checkout is not acceptable. Too many people smoking in public areas. Many [... read more] resorts only allow smoking by beach only.

Moon Palace Cancun: Stunning!

The Grand at Moon palace is beautifully designed, and runs like a well oiled machine. They are also incredibly accommodating and planned out for disabled persons. We were given the use of a wheelchair 100% of the grounds and many of the pools were accessible this way. Food was amazing, and we didn’t even scratch the surface of restaurants and activities that were available to us. The resort is impeccably spotless, as was the beach. We had a stormy week, so the sand was churned up by waves s [... read more]o visibility close to shore was low, the beach collects seaweed, but was constantly being removed. We loved it so much, our family booked for spring break while we were there, and we will definitely be back ourselves!

Moon Palace Cancun: Very good resort

Very nice place...............................................................................................................................................................................................................................................................................................................................................................................................................

Moon Palace The Grand Cancun: Kids Loved it! Staff Were Awasome!

Great Resort, a little sad the slides were not open. The Spa was incredible!!!! We really did not like the scent they chose to pump through the lobby we had a hard time walking through there. The food was great! lots to choose from. The steak house was all booked up so we could not get into it. Everything was very clean.

Riu Dunamar: Accessibility

As a new hotel I was expecting everything to be in working order. However, the accessible pool was closed. It is also important to note that there are only two elevators. One at each side of the hotel. The hotel design is very open but if it rains the all tile floors become slippery. A lot of walking as the hotel wheelchairs were not always available or in good working order. The staff were awesome, very hard working. It would be a nice idea if guests had some spanish knowledge.

Moon Palace Cancun: Grand Moon Palace Review

Our overall stay at the grand moon palace was great. There were both positive and negative comments about the resort however the good outweighed the bad. We booked with trip central originally planning on staying at the Moon Palace Nizuc. Once arriving in Cancun we were directly transported to the grand moon palace from the airport. When I asked why we were not going to Nizuc they told me they overbooked and upgraded me free of charge. I am extremely happy they did this because the g [... read more]rand is definitely better. Not that Nizuc or Sunrise were bad.....they we’re just more dated the new grand Hotel. We unfortunately could not get a room until 5 PM. We arrived at the hotel at 12 noon so we had to kill five hours with two young children walking around the resort. Honestly I think they were trying to find us a room. I had to somewhat be aggressive and request a room because I had two young children that we’re getting tired from being up since 4 o’clock in the morning . Once I did this I got a room fairly quickly. The overall grounds at the grand we’re beautiful. The pools, restaurants, hotel facilities such as fitness room and spa were sensational. The resort was not as lush as a mature landscaped property however the overall cleanliness was superb. The food was excellent. With lots of restaurants to choose from. I never once felt ill nor disliked what I eat. The drink and food service was very good and respectful. Unfortunately it took three days for them to clean my room. I had to complain three times in order for them to do this. I have a feeling I may have been off the grid and they may have not realized I was occupying this room. Once I spoke to a maid on our floor we never had an issue again. The night entertainment was scheduled somewhat late for my younger kids. My children being six and eight years old had a difficult time making it to 9 PM for a night show. If the shows were scheduled more towards 8 PM they perhaps would have seen more. But there were lots of other things for them to do The Kidzone, wave pool and splash pad were excellent features for our family. This kept our kids occupied many of times throughout the week. My wife and I were able to relax in the sun close by and feel secure knowing the kids were nearby. The large waterslide Park was shut down. Apparently the entire thing has to be disassembled in reconstructed. It is not a matter of it being unfinished it simply is deemed unsafe according to the hotel. The hotel in the contractor that built the waterslides are in a legal battle trying to resolve things. I found this out from one of the hotel managers. Once the slides are completed one day this will definitely be an extra added feature to the overall hotel. There was never an issue trying to find a lounge chair around one of the pools. You do not have to get up super early to save a chair. Never once throughout my stay did I ever feel unsafe. Certain ground floor rooms had their own pool. I will definitely look into the cost what one of these rooms would’ve been in comparison to what I paid. The stretch of beach that this hotel is located on is not The greatest. The sand is OK however the water has a lot of seaweed and not the greatest for swimming. If you’re looking for beach destination I would not recommend this hotel. When checking out on our last day there was a little bit of a mixup. We were not on Any air transit list to transport us back to the airport. I was in the lobby checked out well in advance. I had to visit the air transit desk to try and find out where my ride was back to the airport. Nobody had me on any of their lists. I was extremely stressed out and scared that I was going to miss my flight. I was picked up at the hotel by another air transit van that seem to have me on a list. This again was after I called to find out what was going on. We cut it very close however did make it on time for our flight. Everyone else that was on my flight was transported to the airport at least a half hour before myself. At the end of the day I made it and everything was fine but there was a little bit of a scare. I will certainly return to the grand moon palace one day. I am very happy that trip central suggested this resort to me. I spoke with others on our flight that stayed at other resorts in the Mayen. One of the disadvantages was the fact that they travelled over an hour after the flight to get to the resort, the moon palace is only a 15 minute bus ride from the airport. I think this is an excellent thing to note when people are asking about Mexico.

Riu Dunamar: loved it

my wife and i found this riu to be a fantastic resort beautiful grounds awesome beach and pools theres food for any liking the staff keeps the grounds extremely clean .rooms were awesome and yes the ac does make quite a noise when turning on but you get used to it . the buffet can use more staff existing staff seems overworked during peak times. also nice not to be pressured into any time sharing..would return in an instant