Sanctuary at Grand Memories Varadero: Very Good Vacation

This was a great vacation going to Cuba is always a question but this resort exceeded our expectations the grounds, staff and food were well above our expectations……………,…………………………..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Iberostar Selection Esmeralda: Unforgettable vacation

We stay in Iberostar Selection Esmeralda for a week in December and have a great time. The hotel is new, has modern rooms and well maintained ground. The beach is beautiful with white sand. The food is good and tasty for Cuba, pizza is excellent. The resort provides professional show everyday. The staff is friendly. Special thanks to Adriel who helped us with better accommodation. We will return to this resort again.

Roc Barlovento: Ok resort

Well people very friendly,, nice pool,, no hot water in my rm so only cold showers,, lack of eggs, bacon for the breakfast people,not a good place for meat lovers , Not much variety,, same food over & over ,, even the fish was usually the same & sea food was not sea food like shrimp never seen,,,service was good,, it was like what most people would describe Cuba everything taste the same,, there was no lack of rice & bean dishes,, even the fruit was only 2 types & always the same 2,,you won t g [... read more]o hungry though ,, it was ny first trip to Cuba $ my first ever all inclusive so don’t have anything to compare too!! I would probably go back for that price!! Get what you pay food

Memories Flamenco Beach Resort: Would not recommend for families

I'll begin by saying the beach was fabulous. Needs to be cleaned of sharp objects but water was great. Staff was rude even after tipping $5+ each time. No water, two days in a row intermittently which is not fun when you're with children. Rooms have black mold and their solution for this health hazard were to paint over it after many complaints. Food is GOD AWFUL and surprisingly (not really surprised) "improved" on travel day back home. Spoke with several other and they had the same issues.  [... read more] *Avoid at all costs*

Iberostar Origin Laguna Azul: 2nd Stay in 2 years

Beautiful Resort. We had a postcard view of the hotel and the ocean. Staff was awesome. Hotel was pretty quiet being low season, which was nice. There was some maintenance work going on, but did not take away from the stay. Glad to see they were putting an effort into maintenance. One entire block of buildings and a secondary pool undergoing refurb.

Memories Flamenco Beach Resort: Wish the management worked harder

We have been to this resort in the past and had a great experience however, this time it was really bad. We had no water for a few days and most importantly the rooms were not clean at all. There was black mold everywhere and once we addressed it, they just painted over it. I have been travelling to Cuba for 15 years and the staff at every hotel were always lovely but this time the staff were careless and if the didn’t get paid a tip, weather it was a restaurant server or at the bar or cleanin [... read more]g ladies they would not serve us. It’s sad to see such a lovely resort be in this shape. Almost every person in the hotel was complaining. Hope this feedback is helpful to improve the hotel services.

Paradisus Varadero: Loved it

Staff were friendly, hotel clean, food ok never went hungry. Some hiccups but beach made up for everything. Yours sales lady super awesome and really helpful making our trip so special!! Cuba is struggling due to US restrictions!! Support CUBA

Paradisus Los Cayos: Great resort, amazing staff

This was a great resort. Clean and organized. The staff was amazing with us and my boys. The pool was a little cold but clean. The beach was amazing as well as the staff bringing drinks and taking guests out on the mini catamaran. The food was bountiful and great variety. The rooms were spacious & clean but hot water for the shower was tepid. The balcony was a great place to enjoy a beverage late afternoon. Would definitely return and recommend.

Playa Pesquero: Beautiful Resort, Amazing People

Beautiful, clean, and the customer service is tops. This was our first trip to Cuba. Definitely going back next year. The only thing I would like to recommend is booking into the a la carte restaurants. The buffet is not very good. Thankful for their hard work on feeding such large crowds irregardless.

Hotel Los Cactus: Not worth the money!

Dirty and unkept throughout (except for the newly renovated reception area). The pool liner and steps were ripped out, leaving just dangerous bolts and liner remnants in all corners. Entering and leaving the pool via the steep ladders was very hard for older people and people with disabilities. All hot tubs/whirl pools were broken and empty. Very sharp pieces of beach chairs (the foot stoppers) were strewn around the pool, injuring your feet. Garbage around the pool was not removed for the ent [... read more]ire week. The beach was full of debris and dirt for almost the whole week. In former years, the beach was cleaned every morning. The ripped down beach bar is still not rebuilt. It’s just an eyesore. Dirt in the room was mopped into the corner. The food was terrible!: no eggs, no butter, no jam, no coffee, coffee bar closed, watered down juices, unripe fruit, no cola, no wine, no champagne, no tonic, no mojitos, no Cuba libres…!!! The a la carte restaurants both had the same horrible menu!: bruschetta with no tomatoes, tomato cream soup with no tomato, salmon burnt with all bones, and chicken. If you are selling vacations to Cuban resorts, you as the tour operator, have to make sure, that there is sufficient food and drink provided! SunWing raises the prices every year, but the service goes down.

Sol Palmeras: Потрясающий курот

Отель очень комфортный, персонал внимательный к гостям в ресторане вкусная еда внимательный персонал. Нам очень понравилась развлекательна программа. Отдыхающим скучать не дают развлекаю на пляже на территории отеля.

Melia Cayo Santa Maria: Amazing Resort

Melia Cayo Santa Maria holds a 4 Star Went there 2 weeks ago, honestly everything was great. No shortage of food and drinks. There was beef, pork, fish, and even pasta. Snack bar was amazing. For drinks the variety is endless with a very nice selection of cocktails. It was way more than I even expected. The staff were super friendly. Some have worked with the Melia chain for over 30 yrs including one of the chef there. The place was very clean.Everything was up-kept. One thing, it was sad [... read more] to see how there were few tourists were at the resort.

Playa Luxury Cayo Las Brujas: Zero entertainment.

I came here with my husband. Very clean and nice place. But!. In all of my years of going to Cuba I've never had zero entertainment. Like nothing!. No music. NOTHING. So I would not recommend this place. Very clean. Very helpful. Very friendly. But DEAD!!!.

Memories Jibacoa: Good for us!!

A bit tired yup, pretty quiet yup, secluded in nature yup, these things don’t bother us and we actually enjoy them . If your looking for a nice clean small resort surrounded by mountains with pretty good food then you will like this place. A big perk for us is the great snorkelling and decent beach walks. The staff is great, layout is great, sunwing was the only weak link in our Holliday.

Melia Jardines del Rey: Melia Jardines del Rey

This resort should not have a 4.5 star. During our stay Dec 7-14 2024 repetative food and menus in restaurants which weren’t all open. Toilet paper often empty in lounge and rests rooms. Towels in room often not replaced. Rooms need upgrading. Fridge not restocked daily with water and beer. Resort itself is beautiful and workers are lovely and pleasant. Beach is beautiful but hard on feet getting in due to shells and coral. Would not return to this resort. Would try others since Cuba beaches ar [... read more]e beautiful.

Iberostar Origin Laguna Azul: Amazing get away

My brother and I had the great pleasure of a week at Iberostar Laguna Azul. The staff was amazing and the beaches were world class I cant aay as much for late as always sunwing. We upgraded our seats for more room and we ending up on a Czech aircraft that was smaller so not worth the upgrade If only Canada could provide better air service to the resorts

Sanctuary at Grand Memories Varadero: Do not go to Sanctuary Grand Memories Bad experience

When we arrived at Varadero airport Dec 2nd, and got on our bus going to the hotel, we had lined up at Grand Memories reception for 30 mins or more, the front desk guy told us we were at the wrong reception and the Sanctuary reception is actually 5 min walk , the tour guide on the bus did not tell us that Sanctuary is another reception area ? we were a party of 8 and some were new to Cuba, whereas we came to Cuba 16 times. There was no hot water for our showers , so I complained to our reception [... read more], butler , anyone that will listen! They insisted it will be looked at and fixed ! 4 days later , still the same , hot water only in the afternoon, as they claimed it’s on solar heating !
My friends were denied the next morning at buffet to put 2 tables of 4 together, male server said it had to be separate? Gave my friends altitude ! Are you kidding? 
Wednesday Dec 3rd- Power outage affected the whole island, pre- hired a taxi driver and went to Havana that day and able to have lobster at a restaurant the taxi driver recommended , great service ! Went to the Italian a la carte restaurant at Grand Memories , my husband ordered Hawaiian tasted “doughy” and white (raw) , appetizers were “meh” nothing to rave about, spaghetti tasted like it was from a jar, and we finished off at the buffet again ! The service was mediocre! 
Thursday Dec 4th- was told there was a lobster dinner at the Marina, wait for the bus in lobby and will pick up at 6pm, 4 buses and everyone scrambling to get on, chaos! Got there at 7pm , only sliced pork and appetizers were served, several hundred people from different hotels , live band, terrible loud music, not enough table and chairs , took taxi back to hotel, all 8 of us ! Ate at buffet again ! 
Friday Dec 5th- do not go to Gourmet restaurant, we were seated 8 of us in a round table, ignored for 15 mins, finally, water was poured , asked for red and white wine, was told NO white wine, then the buns were placed on our butter plate, my husband asked where’s the butter? NO butter, with attitude ! My husband went to buffet and got butter for our buns! He also saw the server grabbed 3 buns from the bun basket with her bare hands, unsanitary ! No food safe! Didn’t refill red wine till we flagged servers down, was told I ordered fish soup , but I told her I ordered 1 fish soup and 1 chicken soup, she argued “no, you didn’t “ !! She forgot to give me a soup spoon, so I borrowed my husbands after he finished ! We all WALKED OUT ! Went to buffet , finally got real good service! 

Housekeeping forgot to clean my bathroom, but cleaned my room , took my gifts and tips I left ! Never any clean beach towels at towel huts , always CLOSED?! Internet is spotty and sucks ! 

Shutout to Anet (lounge bar at Sanctuary) Cappucino lady at snack bar , Daniela (reservation for a la carte) 
They were great ! Adrian was my butler, he was ok still needs to be trained better

Mar Del Sur: Decent resort. You get what you pay for.

Many of the facilities were not in use including the buffet restaurant. Very confused on day 1 where I was supposed to eat. Nobody knew where to send me. Very frustrating. They crammed us in a tiny room. Food was cold and horrible. Room was acceptable. Staff was very nice. If food is important this is not the place for you.

Gran Muthu Almirante Beach Resort: Outstanding

RULE #1 ------- Don't expect things to be the same as Home, If that's your expectations, STAY HOME! I comparison to other Cuban resorts we visited in the last few years, the Muthu was a pleasant surprise. Cuba in general is suffering from severe shortages of almost everything except for the a abundance of Warm, Friendly Hotel Workers. Always cheerful and try to do best they possibly can under the circumstances. A lot of people complain about the Food and Drink but the Staff can't give you [... read more] they don't have and If this bothers you READ Rule #1. We upgraded to the Adults Only section and it was great from the private pool, dinning room and spacious accommodations Sit on the White Sand Beach, close your Eyes, relax in the Ocean Breeze and Imagine you are in Paradise, Open your eyes and your wish came true. Look at all the good things and make due with what's in front of you,,,,,,,,,, If That's A Problem......READ Rule #1.

Grand Aston Cayo Paredon Beach Resort: Great Resort

I really liked this resort. It's quite new and modern. I liked the layout as nothing was too far away. Buffet, snack bar and pools were all within a couple of minutes walk. The beach was maybe five minutes, no longer. Lots of beach chairs and palapas. There are a lot of staff at this resort and everything was clean and well looked after. Public bathrooms were fully stocked with toilet paper, soap and handtowels or hand dryers. My bedroom was very spacious and clean. Bed was super comfortable and [... read more] the best bed I have slept on in 10 visits to Cuba. Buffet was the usual Cuban fare but we did have eggs all week and good choices of pork, chicken, beef and fish. Maybe lacking a bit in fresh vegetables but that's a supply issue. Friendly, attentive servers , in fact all the staff I encountered were really nice. Would return.!!