Occidental Punta Cana: Just ok

Grounds hotel and beach very nice service was not consistent at all and for most part poor. Did not matter wether you tipped or not,we found that hotel staff not friendly not willing to help.We totally felt uncomfortable and not welcome for the most part, promises were made and never delivered. This is not a hotel I would recommend or ever return to.

Occidental Nuevo Vallarta: The place is amazing!

BTW, this is our first time giving a review and the reason is because we had one of the best times ever. We went to this resort the 2nd week of Jan 2019. The place is as it appears on the pictures, fantastic; the location is great, the beach is long and beautiful although the water a little choppy, the staff were warm and helpful, the rooms and our experience was fantastic. The food quality the best we've had at any all inclusive resort. We went to the old city in Puerto Vallarta 3 times, only  [... read more]35 mins via taxi from the resort for only $15 CDN one way; there is so much to see and do, a real vibrant city. I recommend the resort to all who are looking for quality at the cost advertised, worth every penny. Our assessment of this resort is no exaggeration. We look forward to returning.

Barcelo Puerto Vallarta: Wonderful West Mexico!

The room was really large with two bathrooms and two king sized beds. Great view of the ocean. The pools are great, and so are the hot tubs. The grounds were nice. The food was very good (especially the a la cart restaurants. Service was good and the staff are very attentive. I would consider returning for sure.

Occidental Papagayo: A resort with opportunity

The location of the resort is great with a short commute from the airport. The check in process was very confusing and we didnt recieve all of the welcome package.The resort is clean and the staff are friendly. However the room always carried an odour with limited space to unpack your suitcase. The food is just standard with a few moments of brilliance. External activites are somewhat overpriced and you can get better deals from the locals at the beach. Pools are great and the beach is great i [... read more]n the morning hours when the tide is out. Our stay was good but we were looking for more.

Barcelo Maya Caribe: Barcelo Maya Caribe January 19 – 26, 2019 Best Trip Ever!!!

So not sure what went on with this trip, but all the planets sun and moon must have been in alignment as everything went just perfect for us. It all started for us on Sunday morning at 1.00am when we got to our hotel. We were served by David at front desk who was very friendly despite the hour. We inquired if our room was on the top level as requested and David told us unfortunately, they didn’t have anything higher up but he asked us to give him a minute and then said he was going to upgrad [... read more]e us to a VIP swimout suite because he wanted us to enjoy our vacation. We were of course blown away by this special service. David also arranged for Isaac (bell boy) to take our luggage to our room. Isaac got a golf cart loaded our luggage and drove us to the room and got us settled quickly. He showed us our room and our incredible swim out pool and Jacuzzi, what a room!!! Isaac was so nice and helpful and this in early morning hours. Because we got in so late we ordered room service the next morning. It was amazing, we ate out on our patio beside our swim out pool in total relaxation. Just heavenly. On Wednesday night the front desk manager Christian Romero called us to inquire about our stay and see if everything was satisfactory. He then suggested we should try the Premium Level for the last few days of our vacation. We went to the front desk to talk to him and he then told us he was going to upgrade us to the Privilege Level status and for the rest of our trip and we enjoyed amazing perks. Free Wi-Fi, 24 Hour room service, top shelf liquor etc. etc. Christian was so kind in doing this for us. This was our 3rd visit to the Caribe and our 9th to the Barcelo Maya resort complex. We have never been disappointed. And the friends we have recommended the Barcelo Resort to have enjoyed the same wonderful holiday. We really can’t say enough about the hotel and staff as they they’re all so friendly and accommodating. So many to thank such as Fernando and Mario at the Brasserie restaurant. Their service and attention is impeccable. Also, Jose at La Fuentes, so friendly and helpful and many, many more. This was our best trip ever all because of the wonderful staff at the Maya Caribe. We would highly recommend this resort and would go back in a heart beat.

Barcelo Huatulco: Beaufiful but some challenges

Huatulco is a beautiful area, safe with amazing people. The Barcelo is clean with wonderful people who work there. The challenges were lining up every morning at 8 am, as hotel services opened at 9am to book an a la carte dinner for that night. Reservations are only made day of for the a la cartes. This is really a waste of your morning as sometimes the line up ran through the lobby. The second challenge is there are no towel cards. You can take as many towels as you want. So people cover mul [... read more]tiple chairs around the pool and beach area with many towels. If you come down at 8 am to find a chair they are all taken with a towel. Sometimes nobody even shows up all day. This is very frustrating and should be monitored by the resort. The food was ok at the resort. Not great but ok. Sometimes items ran out like, butter, cream for coffee, jam and guacamole etc.

Barcelo Bavaro Beach: Quality Resort

Our stay there was great. The staff ( all staff) were so friendly and accommodating. Food was good. They have a huge selection. With that being said, there wasn't a 24 hour "burger pit" so to say because we were always hungry at dinner times and if you didn't eat then you were starving later. Other than that it was a great resort, fun activities, and lots to do.

Barcelo Maya Palace: A great family vacation place!

We went with our one-year-old and we couldn't be happier with how it turned out! The grounds were easy to navigate, the dining was exceptional, and the staff took great care of all our needs (Thanks, Juan Carlos, Carlos Santiz, Leyli Gomez, and Esmeralda Jimenez!). We loved the intimacy and privacy that the Palace offered and the dining options kept us entertained and full every night! Our little guy loved the kids park and the adult pool which he floated around in every day!

Occidental Cozumel: Amazing Resort!

We stayed at the Occidental Royal Level mid January for 1 week. We loved it. The grounds are immaculate, and sooo lush. The food was average to very good. The ala cartes were excellent. The rooms very spacious and clean. Staff always very friendly. Would highly recommend, and would definitely return.

Barcelo Huatulco: OK RESORT

The resort was ok .. It didn't really meet our expectations . My wife and I have used the Barcelo hotels for the past 5 years and we both agree that this hotel didn't stand up to the Barcelo standards . It was disappointing to stand in line every morning at 8 am with half the guests to book an a la cart only to find out at 9 am when the desk opened that there were no more spots available for that evening. Apparently from talking to the other guests everyone had the same issues. Usually you co [... read more]uld book 3 sittings all at once and have done with it for the week. This is the way we have done it at the other hotels. The other issue we had was trying to find a chair at the pool or beach in the morning .. People were going down at 5 or 6 in the morning and putting towels on 4 to 6 chairs then not showing up till noon to claim them ? Sometimes not till the afternoon when they returned from there day excursions . Apparently from talking to other guests the management was aware of these two important issues and were reluctant to do anything about it . I guess the rooms were full so they were happy !!! With the exception of the wonderful staff we were overall disappointed . We would defiantly return to the area but would choose a different hotel for sure

Barcelo Ixtapa: Fantastic Resort. Best entertainment I've seen in Mexico

Very good good. Standard accomodation. Very good service. Nice friendly staff. Nice beach, big waves for two weeks but fun. The hardest working band I have ever seen. 7 piece. They play in the show at night and then do a solid 1.5 hours in the bar. Fantastic Latino music, spot on and very tight. Think salsa music at its best. I would go back just for the music.

Barcelo Huatulco: A charmed visit in a stunning setting

A great choice for those who like a more moderate sized and intimate resort as opposed to the 1000 room plus mega properties. Standard room was very comfortable and view was great. The buffets and a la carts very well done. Service was very efficient, friendly and personal overall. The beach service really had to work hard... to our great appreciation. Catamaran sailboats are well looked after and I got in lots of sail time. Saw a turtle while sailing and watched the pelicans diving for fish a [... read more]ll day. Full moon, total lunar eclipse and even a 6 am minor wake up earthquake that gave us all lots to talk about the next day. Competition for palapa shade and chairs was a bit over the top week 2 when it got busier. This should be fixed along with busier weeks a la cart booking system as mentioned in other reviews. One thing I'd like to mention is the acoustics of the property was very well done! Water fountains, water walls, foliage and thick concrete stucco finish on the building walls, along with the birds, really helped break up the harsh echo you so often get from all the flat surfaces at even the most expensive resorts. This really helped the atmosphere.

Barcelo Bavaro Beach: Barcelo Bavaro Beach Resort

We were quite disappointed to be honest... -We had to change rooms the day after check in (they had nothing available at check-in). The rooms are dated and somewhat clean. -We should have been made aware that there was NO WIFI, ALL GUESTS HAD TO PURCHASE WIFI, which made for many very upset guests… its 2019, how can it be that there is no WIFI as part of the hotel booking?!!!! It cost us $90.00 US = $120.00 CAD over and above the cost of our vacation package … customers should all be [... read more] made aware and reimbursed this cost and the travel agencies should have that cost covered as part of the package … this was not fair and should be changed/revised moving forward. -The adults only (where we stayed and paid extra for) had no adult offerings, the casino, disco, lounges, coffee houses, shops, various restaurants and cigar lounge and bar, were all at the family property … how does that make sense?! In our humble opinion, the properties should be reversed, adults only should be moved to where the family property is, it would read so much better ad provide the adults with all adult offerings (including the swim up bar). The adults only property, provided little to no options day or night. The 1 bar was substandard, uninviting and had ongoing walk through traffic for guests to get to the theater, to the front desk, to the 1 restaurant, to the shop, rooms, etc. The theater had constant walk through traffic between the seating and the stage ~ how does that make for a unobstructed view of the shows? The bar/theater/front desk lounge area, was constantly smoke filled as the peaked roof and ceiling fans, pushed the copious amount of cigarette smoke right back to ground level. -So much vacation time was spent in customer service, booking dinner reservations, the website made no mention of having to do this. There was, at any given time, 1-2 customer service people to hundreds of guests (lineups), not a good ratio...and takes up so much of the guests time. PLEASE advise your future customers of this. -Extra charges were expected for over half the restaurants and all in US (as expected), how can there be costs for restaurants when, this was a all inclusive resort and sold to us as a all inclusive vacation package? -The positives are : the beach was simply spectacular, the hotel staff were kind and helpful and the weather was nothing like we are experiencing here in Ottawa. We ask that YOU PLEASE be clear with your clients on the facts of this property … IT IS "NOT" A 5 STAR property and should not be sold as one. We met many lovely guests from all over the world and they all echo our sentiments and will also be proactive, in contacting their travel agent to ensure that this not be sold as a 5 star, free WIFI, full amenity property … it most definitely is not! We will not recommend this property and we will not be returning. Hope this does not fall on deaf ears and that Tripcentral, take all reviews seriously and take steps to updating this properties description. Regards, Chloe (Claudette) Alberto-Gregoire 613-276-7788 2chloeag2@gmail.com

Barcelo Maya Caribe: Fantastic visit

Just got back from a 1 week visit to the Barcelo Maya Caribe Resort. We had a great time and would probably go back again. During the week we visited, the hotel was sold out because of a big concert/festival going on from Thursday to Sunday. The concert stage was set up at one end of the beach and the bands started playing from about 7-midnight. You could hear the music playing at the hotel, but it wasn't overly loud. The only drawback to having the concert going on was that the nightly en [... read more]tertainment got moved from the theatre to the Maya Mall for 3 nights which did not have great acoustics and therefore the the music/singing was uncomfortably loud and unfocussed. There weren't a lot of people in the audience because most of them were down at the concert. The great thing about this visit was that since everyone was at the concert, there was no issues with booking the a la carte restaurants at reasonable times! The a la carte restaurants were all great. We visited the Seafood, Italian, Steakhouse and Japanese restaurants. The buffet was like all other all inclusive resorts - a good selection and if you are not too picky, you could always find something to eat. We had some issues with the rooms (toilet leaking water, sink faucet was not tightened down so it was wiggly) and it took about 3 days to get it fixed, but Sunwing and the hotel was very good to deal with and in the end, Christian, the assistant manager, met with us and apologized in person and then upgraded us to the Premium level which gave us some extra perks that we appreciated! The resort itself is beautiful and very well kept. There were never any issues with getting loungers at the pool or the beach and they never ran out of towels. The fitness center and spa were beautiful and it was great having the Maya Mall on site. The venders are not too pushy so it was pleasant to walk around stalls. There is no casino at the hotel anymore, even though it is advertised in the brochures. All of the employees at the hotel were friendly and helpful. Shout out to our waiter Raquel Torrez Vidal and Roberto Olvera(manager) at the Traitoria Ristorante for making my birthday dinner extra special! Overall we had a wonderful visit! Thank you Barcelo Maya Caribe!!

Barcelo Huatulco: Amazing ocean view

Very clean, staff very friendly, bartenders around the pool were very prompt. Nice having the kids pool and the adult pool. Variety of different foods, each night. The el la carts could be managed better.

Barcelo Huatulco: Fantastic Resort

We would highly recommend staying at the Barcelo Hualtuco. The staff were friendly and efficiant, the room was clean and comfortable and we had a beautieful pool and ocean view. The food was great and the ala carts were also very good. The grounds were beautiful and very well maintained. The beach was clean and amazing. We will definitely be back!

Allegro Cozumel: Good value

We like the Allegro for the low-rise buildings, cleanliness, reliable food and its lush and well-maintained grounds. The Caribbean is warm for snorkelling and the middle pool on the grounds works great for lap swimming. A highlight was the yoga with lovely Miel three mornings a week.

Occidental at Xcaret Destination: Amazing Resort

We stayed at the Occidental at Xcaret - this resort was amazing. It was beautiful. Mature trees, monkeys, deer, lizards running around. Our family just loved this location. The food was outstanding. Highly recommend this location - we will be back for sure!

Occidental Cozumel: Beautiful and intimate resort on the white sandy beach.

Even in high season, this small resort offers solitude amongst the lush greenery. The Occidental Grand is located on a beautiful beach, great for wading, swimming, and snorkeling. There's a pool right on the beach if you'd rather not swim with the curious and friendly fish in the water. The food is great, and always available. Drink service right on the beach while you relax on one of the loungers at your convenience. The resort is also a convenient location, it's so easy to take a cab from [... read more] the lobby into town, or rent a jeep and safely explore the beautiful island of Cozumel!

Occidental Papagayo: Awesome resort!

The hotel and the whole experience were wonderful. The grounds are beautiful and well kept. We dined at the Italian and Oriental restaurants during our stay. The Italian was amazing and except for the mains that were a little bland, the Oriental was good too. We definitely frequented the main pool and swim up bar which were perfect. All of the staff went out of their way to make sure our visit was what we expected, especially the bartenders! We plan on going back to Occidental Papagayo soon!