Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

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Private  - 

Verified Purchaser

Riu Palace Aruba: Needs an Update

The staff is nice, helpful, friendly and attentive most of the time. The rooms are terrible, old, they smell, the standard rooms are terrible. Very bad circulation the floors are always wet and slippery because the air temperature doesn’t work properly. They need more entertainment around the pool. The beach workouts and yoga in the morning are fabulous she’s great. The food is decent. Always something to eat for breakfast and lunch but dinners suck. Food is repetitive and not tasty at all i [... read more]

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Bankie  - 

Verified Purchaser

Riu Montego Bay: Fantastic time

Love love love the RIU resorts. The RIU Montego Bay is an older resort but apart from the rooms, you wouldn’t really know. The furniture is the give a way as it’s old style but the rooms are Kept very clean. Bathtubs are dangerous with no rubber mats, especially for seniors. Walk in showers hopefully will be in all rooms when this resort is renovated next year. Only one elevator worked in our building and that was questionable as to how long LOL it creaked, groaned and thumped each time. Th [... read more]

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Private  - 

Verified Purchaser

Riu Republica: RIU Rep

AMazing place and it was just like the agent told me, like the experience. especially with the supervisor Victor who was there to help, assist and reply to all the needs. You can tell, he is very caring and very professionnal . He makes our stay ( my friend and i) very easier, I just don t like the fact that the hotel asks you for an extra fee when you have other friends from other hotels visiting you ,,, that s really unfair and staying in a hotel is like your home , so you can have visitor  [... read more]

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Coretta  - 

Verified Purchaser

Riu Reggae: Amazing resort!!!!

Best resort ever!!! Amazing entertainment team, food and location. Very clean rooms and resort. Great for singles, couples and people looking to have a fun time. Beach could be a little nicer but water was warm and calm. Very nice pools, both with swim up bars.

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Private  - 

Verified Purchaser

Riu Reggae: Fun resort!

Spent 7 days at the Riu Reggae Montego Bay resort. Upon arrival we were greeted with mimosas and quickly checked in. The resort is very nice and modern, spacious while not being too big and has a lot of amenities. We also had access to the amenities at the Riu Montego Bay resort, which was about a 5 minute walk away. The food was great and they had lots of vegan options. One complaint though is I wish they'd have had more late night vegan options other than fruits and dry nacho chips. Maybe the [... read more]

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Private  - 

Verified Purchaser

Riu Bambu: AWESOME RESORT

alot of small shops in the resort, riu bambu is connected to all riu hotels so you can walk around and see the different shows. there are pool parties in the resort that run during the day and night. food was really good also and service was great

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Private  - 

Verified Purchaser

Riu Playa Blanca: My stay in Riu playa blanks

I have gone to many all inclusive in the past I was very disappointed Our room plugs was not working There were molds, drawers smelled so bad, spiders and Roaches were in our room and bathroom, no conditioners Ohhhh towels very very old and smelly, we were told to take our luggage’s to our rooms, only once our room was cleaned in other resorts our room was done at night, rooms were not swept only with a dirty mop was mopped and hair was everywhere I am so disappointed at the beach there [... read more]

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Ludo  - 

Verified Purchaser

Riu Republica: Great resort very clean amazing restaurants

The grounds were always clean, nice staff beautiful hotel rooms. Good location. Pools were always clean Good entertainment!!!!! I really liked the hotel and location. Younger crowd. Lots of choices for a la carte restaurants.

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Rhonnie  - 

Verified Purchaser

Riu Republica: Beautiful beach

My 18 year old and I enjoyed the beach every single day. Very clean and plenty of loungers to choose from. We did visit the pools and the water slides too. So many lovey places to swim and different music to enjoy at every pool. Wish there was music on the beach. We enjoyed the buffet (thanks Lorenzo for making our table so lovely at breakfast and dinner) & the jerk chicken (on the beach) was great! They will even Saran Wrap your plate so it’s easy to bring to the beach! Very clean resort ov [... read more]

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Daisey  - 

Verified Purchaser

Riu Republica: Loved It

The grounds were beautiful,park like especially at night.The whole resort was constantly maintained-gardening,painting,cleaning.The food was delicious with a constantly changing menu.We even drank the water and ate the ice cubes with no negative results.Our room was spacious and cleaned daily. Our shower drain was rather sluggish and was fixed the same day as complaint was made.The only improvement could be with the entertainment which was similar most nights with different themes. Staff was fri [... read more]

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TravelGurl  - 

Verified Purchaser

Riu Republica: Riu Republica - A sure bet

This was the first Riu I had ever been to. I was drawn tot he Riu name as they are a chain and they also have 5 star resorts. We were impressed by many things at the Riu. The food was fantastic - the amount of food choice, the quality and variety were outstanding. It was comparable to being on a cruise ship. It is a large resort and the grounds were immaculately maintained. Staff were friendly and the service was good. At one point our shower drain became clogged, but once reported to the fr [... read more]

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Private  - 

Verified Purchaser

Riu Palace Baja California: A five star experience!!

This resort exceeded our expectations! My daughters and I were very impressed by the facilities, the food, and the exceptional customer service. The whole experience was fantastic! We would definitely consider going back. The facilities are beautiful and impeccable, the location is great, close to the airport and right next door to the other two Riu properties and their amenities. In particular, the staff of the hotel made it an unforgettable experience as they went above and beyond the [... read more]

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Nhiiitraan  - 

Verified Purchaser

Riu Palace Paradise Island: The best all inclusive we’ve been to!

Beach: best beach I’ve been to (I’ve been to Cuba, Jamaica and Mexico) Hotel: absolutely gorgeous. Clean and well air conditioned. Food: amazing food! Even the buffet food was great. Customer service: the workers were all super nice and pleasant. Overall, the best all inclusive I’ve been to!

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Yama  - 

Verified Purchaser

Riu Palace Paradise Island: Beautiful Resort

This was my first time at an all inclusive and I absolutely loved it. The food was great, a wide selection of restaurants and the jerk chicken station was amazing and freshly served! The beach was beautiful and the staff service was exceptional.

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Arfa  - 

Verified Purchaser

Riu Palace Paradise Island: Perfect Honeymoon Experience

The beach is beautiful, everything is so close by to the resort. Lots of restaurants to choose from and the buffet was always delicious. Our favourite was the little cafe. The service at the resort is great.

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Private  - 

Verified Purchaser

Riu Republica: Fun resort with lots to do!

Hotel was very well maintained, very clean. The food is amazing, service is great, all the employees are happy, willing to help and make your stay more enjoyable. The beach was very clean, no seaweed/ rocks. Would recommend the pool/ jungle party! Overall great resort and vacation!

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Simona  - 

Verified Purchaser

Riu Santa Fe: Amazing potential but cockroaches in building 7

We needed to change the building because in villa #7 are huge cockroaches and we found even in our bed. The pool guys are adding Clorox in the middle of the day when people are in pools. No security guys and often people are fighting. In 8 days I cut two fights and no security showed up. It’s the same food every day, no changings at all. You need to go find a table and ask to be cleaned so you can have your breakfast or lunch. The cleaners crew starts the day at 5am and they are very lou [... read more]

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Private  - 

Verified Purchaser

Riu Palace Paradise Island: Beautiful Ocean Front Getaway

The resort exceeded my expectations with its cleanliness and mostly friendly and accommodating service. Everything was close together, only steps away from the beach. The hotel property had an intimate feel but a grand appearance. You never felt crowded or rushed and options for food, activities, fun or relaxing were plenty.

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GG1992  - 

Verified Purchaser

Riu Republica: Beautiful large clean resort

The riu republica was a beautiful large resort. Rooms were nice and clean as well. Our AC brook near the end on our floor but was not to hot as the fan still worked and I think some cold air still came out. The food was amazing, had everything I could think of with lots of flavour. Many restaurants that are all walk in, no reservations. The beach was AMAZING! Never had trouble finding laydown chair or shade. The beach water was clean and not rocky at all. No special snorkeling ability on Th [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: Amazing Resort

Everything about this resort was great. One of the nicest, cleanest resorts I have ever stayed in. The staff was helpful, friendly and very accommodating. The FOOD was fantastic. There was so many wonderful food options. We ate like Royalty! Everything about our stay was great. I highly recommend this resort.

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