Playa Pesquero: Nice resort

We have stayed there in August for 1 week. We liked hotel. Nicely decorated and clean rooms; nice beaches; friendly staff; food is ok, not to many choices. Lots of local Cuban people on the beach using hotel chairs. Be aware beach towels are often "lost".

Sol Rio de Luna y Mares: Great resort

We love this resort. This is our third time there. The Cuban people working at the hotel are very nice. However this is the first time where we have not been very happy. Since now the local people come to the hotel over the Summer. We were being pushed at the buffet (just to give an example). Also there were drunk, noisy people at the entertainment, in fact disturbing the show. And the security guards do not interfere??? So, in short. we'll go there again but not necessarily over the Summer.

Club Amigo Atlantico Guardalavaca: Not so good in August

Most breakfast lunch and dinner we had to wait in line to get to cafeteria just to learn they were short of dishes. Most of the good food disappears in moments. In the bars they were short of glasses and most of the ingredients to make a drink like bloody marry or even gin and tonic.

Sol Turquesa Beach: Average Resort

First and foremost, I was disappointed with the condition of the washrooms in lobby area; they were very smelly and often times without hand soap and toilet paper, secondly, I was greeted by a very huge cockroach sitting inside the clothes closet and on the balcony there were two chairs, one of which we were unable to sit on because it has no seating attachment and to make matters worst, it took 3 calls in three days and two personal visit to the front desk before they fix the issue, Thirdly, th [... read more]e food was a given, plus it was very repetitive. In addition, the cleaner sparingly clean our room and on one occasion, the cleaner remove the toilet roll with a small amount of tissue on it and did not replace a new one, we were without toilet paper and had to call front desk to have one brought to our room. It did not make any difference in paying for a Superior Diamond Club room. I felt robbed. The Friday when we were checking out I called the front desk and begged the lady at the front desk for an extra hour, which she granted us, about thirty minutes later I got a call from another male front desk staff inquiring about our checking out, so we explained to him why we were still in the room and even though we explained to him he was very determine to charge us extra for the room. I have to attend the front desk and argued my point before he decided to drop the extra charge. on the contrary, the property itself is nice the beach is spectacular, including the guys who are in charge of the beach equipment and the guys who ran the snack bars, they provide great service. The staffs in around the buffet restaurant and lobby bar are wonderful, helpful, friendly and pleasant people. Last but not least, I did enjoy my stay, but I would not go back.

Playa Pesquero: Fantastic trip

Our trip to Playa Pesquero was excellent. We stayed from Aug 14- 21 2018. The beach was fabulous. You can’t get any nicer than this. The water was a lovely turquoise blue, so enjoyable to swim in and lots of sun beds to lie on the beach. The food was great for cuban standards. My family and I love seafood so there was plenty of that and we ate that pretty much lunch and dinner. If someone was vegetarian, they might find it a bit of a struggle to eat here but i would say that’s the c [... read more]ase for most all inclusive resorts. Our rooms where comfortable and clean as is the rest of the resort. To get wifi you have to purchase a card. 1 CUC gives you 1hr of internet. I thought this was very reasonable Some of the negatives or areas to improve. Some more garbage bins on the beach. At the end of the day we found lots of cigarette butts, plastic straws and cups lying around. This was disappointing to see as some of that garbage ends up in the beautiful water. One day my sister and I went around picking up some of this trash because it broke our hearts that this will end up in our oceans. This is not the resort’s fault as people should have the courtesy to clean up after themselves but maybe they can reconsider straws for instance, more bins on beach and signs saying don’t litter. My other suggestion is with the cooking practices. None of us got sick but my sister went one night to order a shrimp stir fry and another guest ordered a chicken stir fry and the cook used the same utensil to cook the chicken and the shrimp. She didn’t end up eating it because she was afraid of cross contamination and getting sick. We had spoken to some guests and heard that some people had to go to the emergency with food poisoning. This is the easiest way to avoid your guests don’t get sick. Also, it would be nice if some of the cooks could get started at the grilling stations before people arrive. The line up can be really long and I think this would not only get your guests served quicker but your cooks would be under a lot less stress. We were also very surprised that all week they didn’t have french fries anywhere in the resort. This wasn’t such a big deal for me but my dad really enjoys some fries on vacation. My last suggestion is for guests. I would suggest exchanging a few dollars at the airport if possible. The first few days it can take over 1hr at the resort to exchange money. I didn’t check the rate at the airport. The resort gives for 14.30 CUC for $20CAD. The staff for the most part were very nice and friendly. They work extremely hard to keep the resort clean and meet their guests needs. We would definitely come back.

Playa Pesquero: Horrified

We are still in shock over what we went through on our “vacation” at Playa Pesquero. We were a group of 2 families. Five of us were very sick and in and out of the doctor on site. 2 children had to be put on IV for 7 hours. I was the only one that was sick in our family and was able to leave our room most days by not eatting anything but bread and still having to constantly run to the bathroom. Our other family had to stay in their room for almost the whole trip. It was very difficult for th [... read more]em to get water, towels and food to their room. The resort is so run down and has mold and algae growing everywhere. The food selection is limited and horrible and is in our opinion the cause for our illness. We were terrified to eat anything and to let our children eat anything because of what our families children went through. Our Air Canada rep did everything he could for us. Air Canada should not be letting anyone travel to this resort, we were mislead into thinking this was a high class Cuba resort. We have all been to Cuba multiple times, traveled around the Carribean and I have travelled to many countries around the world. I have never experience conditions like this. A lot of people were this sick and more sick than us. When we travel we try to look at positive reviews, as many times the negative reviews are often small complaints but please read only the bad reviews for this resort as they are true and valid. Do not risk your children’s health by going here, my husband spent the week taking care of me while being scared that our toddler and 6 year old would be too sick to travel home.

Brisas Covarrubias: Amazing

Brisas Covarrubias is one of the best dollar valued resorts in the Caribbean. The staff is amazing and very helpful. The beach is one of the best I’ve ever seen. I’ve been 12 times and will return again soon.

Sol Rio de Luna y Mares: Good resort with a bit of everything.

This is a big resort and it has a bit of everything. Mostly good, but a few things like the beach bars are only fair, and the beach is definitely the best thing going at this resort. I have to say beach is excellent. We go to Cuba to swim and snorkel and were very satisfied with this resort. The rooms on Luna side are dated. Air conditioner wasn't up to the job. For the price and the ocean view we didnt move but if we had paid top dollar it would have been unacceptable. All in all we got more th [... read more]an we paid for (ocean view rm, 2 weeks, about $1200pp). Stayed Jul/Aug 2018 and will be back if possible. Tripcentral included bonus excursion to the Arawak reconstructed settlement including dinner and show..and a night out at the movies awaits us on our return. Tripcentral gets 2 thumbs..excellent service.

Sol Turquesa Beach: Good and Bad

The positive....the beach and pools are beautiful and really well taken care of. Lifeguards on duty at the beach are attentive and always paying attention. Beach bar was the best one. Excursion was amazing as well as hotel transfers, everyone was great. The negative...staff not so friendly. Ran out of plastic glasses at 2pm one day at 2 different bars...wasn't allowed to take out glass to the pools...had to wander around the huge resort to get my children some water! Rooms are ok. Some lo [... read more]cals not so appreciative of the resort, were eating burgers in one of the pools, with crumbs and food falling into it, yet no staff told them to stop (and I couldn't bring a glass to the pool with water for my children). Food was pretty much the same every day. 24 hour snack bar only had one option...take it or leave it. Was ok for the value, but not sure I would go again.

Sol Turquesa Beach: WARNING EL MAFIOSO DE HOLGUIN MEMORIES

, i have just arrived back from my 7 day vacation in holguin cuba. This is my 6 times to holguin since november of 2017 and 5 of those times i stayed at memories. On the 4th day my finger was sliced down to the bone while swimming in the kids area of the pool with my 5 year old daughter. The reason my finger is cut was due to missing tiles on the floor of the pool. This is a kids pool 2 ft deep and it has 16 patches of missing tiles. After slicing my finger to the bone i was rushed to the in hou [... read more]se medical centre where a doctor told me it would cost 25 pesos to stitch it up. The second the doctor finished the stitches he demanded 75 pesos and had me take a shuttle to my hotel room with a nurse to receive the payment.i then took the shuttle back to the front reception desk to complain to managment as i should not be responsible for the cost as this was caused from the unsafe kids pool. They assured me for 3 days telling me through multiple managment i will recieve my money back and some type of paper work showing what the doctors gave me and a reciept of the payment. My check out was at 4:00pm friday and at 3:00 pm management informed me that they could not reimburse my money as the doctors have already deposted the money in the bank. They were beyond rude they wasted hours everyday of mine and my 5 year old daughter waiting for answers that never came. Then to top it off my daughter has eye problems and cant swim in the ocean and this is why i choose memories as they have 8 pools. With the stitches i could not swim with my daughter for our last 3 days. Now it is time to check out and hotel management informs me i have a 12 peso charge to my room and i must pay this before me and my daughter board the bus to leave to the airport. I along with 2 other family's that witnessed this entire thing. We all go into my suitcase located beside reception desk and i pull out of a small black leather case where i keep passports and money.i had $10.00 cad left to my name as the unexpected 75 pesos was my emergency money. I tried to tell them it was not fair and this was all i had but they said no we could not board until paying in full. I then went back to my luggage which was stored in there side room to retrive my visa /debit to try and make a payment. My bag had been opened and my passports were gone. The manager walked up to me and said see you arent going anywhere until you pay the 12 pesos. The other family i was with witness this and ran to our rep hola sun and told him to look at the video surveillance that was pointing at the door. The management was so afraid at this point saying no no no . As security walked up to us my daughter needed to change her clothes, i open my luggage and placed right on top clear as day are mine and my 5 year olds passports.i have never felt so scammed or afraid for my daughters safety in my life.i have attached photos of the man to is being it all and he is the customer service rep which is even worse. This is beyond unacceptable and both my doctor and corporation need the paper work for the medical and insurance reasons. What is going on here.

Aston Costa Verde Beach Resort: Beautiful resort and an AMAZING beach

We have stayed at this resort several times. Our last stay was April 2018, and was extremely disappointed as to how we were treated when we checked in. As a repeat guest or first time guest nobody should be treated the way we were treated. You have to have a line for check in only and check out only, people are in the incorrect line and when you get to the front you are then directed to the other line, the back I might add. Never experienced this before, very frustrating to say the least.  [... read more]When we finally got to our room, it stunk of sewer, fridge didn't work & patio door wouldn't lock (looked like someone had broken into the room, as it was right beside trees that people could crawl up to the deck on). We didn't look any further into the room and went straight to lobby to have our room changed. Now let me tell you this was another experience she should not have to deal with when you are on vacation, they refused us a new room (said they didn't have any room available), so I said we will park ourselves right here in the lobby, sleep on the sofas, use the bathrooms to wash up, etc. we were not leaving the lobby until they found us a room that would meet our requirements (all we wanted was a fridge that worked, patio doors that locked & no smell of sewer. So finally they said someone could help us in another room, but she wasn't around and they couldn't give us a time as to when she would be back (he said she was on her own time and would arrive when she got here, extremely rude to us) So we parked ourselves in her room & the waiting game continued. She arrived about 2 hours later, suggested we go & have something to eat while she looked into this matter. When we came back she said they were still looking into it - so we stayed in her office and waited, finally the phone rang and yes everything that we found wrong with the room was not suitable to us to stay in. No rooms available right, wrong they gave us a beautiful room with ocean view (which we could care less, as we spend the whole day at the ocean). Took us almost 7 hrs to get to our room & we were exhausted in the heat waiting around, but we had a wonderful vacation and loved the resort/pool&beach that is why we go there. ALSO free meal was lobster for the repeat guests (was terrible), we went the following day as one of our a-la-cartes and was AMAZING. Not sure if I would recommend this hotel now after this experience.

Paradisus Rio De Oro: Amazing Resort & People!!

Food was really good, not spicy but fresh! Beach was rocky so a bit disappointing! Employees like all Cuban people were fabulous! Watch out for bank within the resort they took funds out of my account twice - Travellers beware!

Playa Pesquero: Amazing experience

This was our first time in Cuba and we will highly recommend the Playa Pesquero. The staff is very friendly and helpful. The entire experience was very positive. We truly felt that we got value for our money. There is a lot to do and enjoy at the resort.the food was good

Sol Rio de Luna y Mares: fantastic resort!

The grounds and beach were beautiful. Staff was so kind and attentive. it was our first trip and it set the mark very high for our following trips but we will be back at this resort for sure in the near future !

Playa Pesquero: Very nice resort .

I was realy very surprised, but I also asked a friend of mine about this hotel and got good review.restaurants are very nice and definitely everyone should go and make the alakart restaurant reservation on the first day because its realy nice I like the seafood restaurant I had a excellent lobster for dinner aswell the shrimps.

Paradisus Rio De Oro: Disappointed

The hotel room was great but for anyone with mobility issues the beach is inaccessible as well there was very little entertainment day or night . The vibe of the hotel was sleepy and even the entertainers appeared bored

Playa Pesquero: always a good time at playa pesquero

Once again Playa Pesquero proved to be a good choice for a much needed reprieve from the CDN winter blues. Great food selection, friendly and helpful staff, awesome beaches, clean and spacious rooms. We look forward to another visit down the road...

Sol Rio de Luna y Mares: Return Guests

We have been coming to this resort for several years. It was like a home away from home, staff friendly and always ready to please. Yes the rooms are in need of renovations not just painting the pools need some serious maintenance the buffet tables and chairs need a good scrubbing but that does not keep me away. On the weekends starting on Friday there is an influx of Cuban Locals and this is what has made me decide not to return. They take over the resort in hundreds, the pools the beach [... read more] the bar and the buffet. Food is hoarded at the buffet leaving very little if you arrive 30 minutes after opening, they are rude and push ahead in line or speak over you when ordering at the bar. They litter and pool required shock treatment after 8 hours of their arrival. Tourists from Canada and the Uk etc. Have been the bread and butter of Cuba but if this is allowed to continue our tourism dollars will be spent elsewhere and the Cubans will suffer because of a few who have not learned how to act responsibly and respectfully. Yaisel in Customer Service, I would like to commend she made our stay bearable she is an excellent addition to the staff and should be cherished as a fine jewel.

Brisas Covarrubias: It is difficult to review for me...

This is the first time I visit this place,it seem it is good when I read the review online before I visit. after a week stay,I could not say I will come again if it is the same type staff. I think: the location is very special,if you like wild natural(including the Sand/fish/bird/plant/earth..),it is real amazing. the hotel building is amazing,special. but the staff' attitude is very complicated,some is very welcome the guest,some is very keep distance the guest,maybe they are tired. the S [... read more]unwing staff(Cuba) is good. There is still many Cuba people stay in hotel in this time,you can watch the real Cuba people life style and listen there music all the week. The driver who send us to Airport is very good,it is more than 2 hours mountain road,I am very motion sickness,his drive was perfect,the view outside is amazing.

Aston Costa Verde Beach Resort: The resort was great as always , 50 plus times there ,

air transat should hire sane employees, there service are beyond repair , nothing i paid for i got (option plus) and to finish on a sour note 6 days with out any luggage, i advise any one to stay clear of transat , many flights with them and every time issues