Bahia Principe Grand San Juan: The food at this resort is super. I've never seen such a variety at all meals, well presented and so good.

The hotels, rooms and surrounding areas were very clean. We couldn't ask for better service. The beach area wasn't so nice. I would definite recommend that resort. The bus ride from the airport is very long, like almost 2 hours.

Viva Heavens by Wyndham: Good value for the money spent

Very clean although not fancy. Bartender and restaurant at the beach were very good. The walk to the beach was not too far. Chairs here were plentiful as well. Entertainment staff were very nice and friendly.

Viva Heavens by Wyndham: Lovely small resort

This was our first trip to V Heavens and we were very pleased with our experience. I won’t repeat what everyone else has had to say, simply put the resort is exceptionally clean, the suites are lovely and spacious, the food is very good, the staff are great, and the beach is phenomenal. No shortage of lounge beds on the beach. The walk from the resort to the beach is a leisurely five minute stroll through a lovely jungle-like area where we saw a variety of birds and water critters. The only [... read more] thing we really missed was a place to have drinks before or after dinner, rather than sitting by the pool in plastic chairs. It just didn’t seem to fit when we were dressed for dinner. We wonder if the area above the pool bar, which is seldom used, could somehow be converted to a relaxing bar area. Several guests have made this same observation, so hopefully the resort management will try to address it. On check-in we were given two queen beds instead of a king. A trip to the front desk quickly remedied this issue. We will return.

Senator Puerto Plata Hotel: Great Resort

Great Resort. Nice staff. Wasn't very busy but when they finish the constuction on the buildings they may need another pool. The food was good. With the huge buffet there's something there for everyone.

Bahia Principe Grand San Juan: Fantastic trip!

Was a great resort. Check in was a bit different, at first it was cool that you didn’t have to stand in line, but it was 250pm and check in is at 3pm so we had to wait 10 mins to get keys, even though he had them in hand. When the 10 mins were up, they guy was gone and we had to stand in line for a good while :(. However, it wasn’t terrible, just odd. Was a really really great resort! I went solo and had two friends come with me in their own room. Was a fantastic time for all of us! Single o [... read more]r coupled up, it was great!!!! Staff are all great! No issues. Buffet was huge with LOtS of selections of food! Ala carts were delicious, not sure on the Japanese as we didn’t make it there. Overall I had an amazing vacation! I highly recommend two excursions: dune buggies through the mountains and snorkelling off the resort. Both are only half days and they were AMAZING!!! Dominican is a beautiful country!

Marien Puerto Plata Hotel: Holiday 2019

Everything was excellent. Weather,beach , pool,food,room, staff. We will return. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Blue Bay Villas Doradas: The staff makes the hotel.

The check-in was very smooth, and they allowed us to check in two hours early when we arrived from the airport. The porters were very knowledgeable and friendly, always remembering to say hello when we saw them. We wanted to reserve a spot at one of the al la carte restaurants for the following day but the spots are reserved quickly. If you want one, then make sure that you do not wait until the day before. The man at the guest services desk made an exception because there were only two of us an [... read more]d we wanted to have dinner for my mother's birthday. At the seafood restaurant, I asked whether they could do something special for her and they went above and beyond. At dessert, they gave her a cake and ice cream with a birthday message and candle. They came to sing happy birthday to her and many of the guests joined in. The rooms were very clean and there were always fresh towels available. The only complaint that we had was that it was really cold at night in our room and there was only a sheet on each bed. I'm sure that we could have asked for another blanket if we were inclined, but we decided to use our jackets instead. The grounds were beautiful and well-kept. The buffets provided a great selection, and we looked forward to sitting for breakfast, lunch, and dinner. The servers tried to remember what our drink orders were and always ensured that we had plenty of water. We loved the Blue Bay Special drink that they have. The excursions were very expensive and if you booked one, you would be looking from anywhere between 50 to 200 dollars per person. We opted to use the facilities at the resort. It is near a mall and a flea market, which is a bit of a trek. There were other guests who were very rowdy and took over the swim up bar during the day. It took a long time to get drinks because of it. It was uncomfortable at times in the pool because other guests were playing football and had no regard for anyone else. The cost to use the internet for one week is sixty dollars. It was a service that we paid for because we did not want to risk buying a device from a vendor on the beach. We liked that there was a safe provided in the room. If you want a spot on the beach, then you should get up very early in the morning to reserve a spot as other guests frequently leave their belongings there until they plan to use it. The vendors on the beach can be a little pushy. All the staff that we encountered were very friendly. The animation team was incredible, but especially Waldo, Alfredo, Julio and Ema. They go above and beyond their call of duty. They always remembered to say hello to ask as well as tried to get us involved in the activities which included volleyball, dance lessons, ping pong, bingo, blackjack, karaoke, drinking competitions, amongst many others. Prior to the show each evening, the animation team tries to get guests to dance with them. Alfredo tries to choose people who are a bit introverted like myself, and while I tried not to go up, I had a lot of fun dancing with him. We tried to go bike riding but the bikes were too tall for us and it was too difficult to get on and off, so we could not end up going. This was not their fault. Waldo tried to adjust the bikes to suit our height, but it did not work out. The reviews say that the resort is a bit outdated, but frankly the photographs look exactly like we expected so I'm not sure that this is a fair assertion. It was a very beautiful resort and the beach did not have much seaweed in comparison to the other nearby resorts. There were some guests that made us uncomfortable. For instance, there was a man that was very belligerent and said sexually suggestive things to use in his language, knowing that we did not understand him. There was another occurrence when the same individual put his foot on the beach bar and exposed himself out his swim trunks. The bartender laughed, not sure if he thought that it was funny or because he did not know how to respond to the situation. We were not the only people that the man harassed, and I wish that there was an easier way to complain about guests as he is not the only person that we've heard about. In spite of that, I understand how difficult it can be for a hotel or resort to deal with unruly guests. The staff is multilingual and know a variety of languages. It was rare that a guest did not understand what we have said. We had a problem when the curtains fell off the rail and the water did not go down the drain in the shower, but we notified the front desk and they sent someone immediately to fix it. We asked our Air Canada representative first, as we did not know who to ask, and he stated that we should come to him if the front desk did not send someone at their earliest convenience. The shows were always magnificent. I think that the staff make the experience great.

Cofresi Palm Beach and Spa Resort: Great vacation!

Beautiful grounds, nice beach and beautiful pools. The newer, updated rooms are much nicer and cleaner than the older ones. Customer service could be improved. My boyfriend got food poisoning one night so be careful about what buffet food you pick, but overall great trip!

Senator Puerto Plata Hotel: Relaxing Vacation at Senator Puerto Plata

My friend and I visited for a week at Senator Puerto Plata and we absolutely loved it. The newly renovated pool area and dining hall were really nice. Our rooms were very comfortable, and the staff refilled the room with water and drinks in the fridge as desired. Most importantly the staff was very kind and very attentive. Some of them began to recognize us and were happy to see us each night, asking about where we're from and so on. There is always a place to get something to eat and drink late [... read more] at night, especially at the sports bar which is open 24 hours. The close by beach is nice, just make sure to get a spot early in the morning as the chairs are normally full by the afternoon. The entertainment team are there every day with activities by the pool for those who want to participate, and if that doesn't interest you you're free to visit the next door resort and see what's going on there! The buffet has a wide variety of foods to choose from, and it's easy to find something for everyone to enjoy. However, if you start to get sick of it there are currently 3 restaurants you can visit for dinner if you wish.

Sunscape Puerto Plata: Great stay at Sunscape

Everything in this resort was fantastic from the beach to the food and the food to the pool. Everything was very enjoyable. Wifi was a little hard to get but besides that Sunscape was fantastic! Would absolutely go again!

Cofresi Palm Beach and Spa Resort: Nice Getaway

The beach has limited space and is dirty at times. The nice areas are mostly reserved for VIP's. The service was very good and the people working at the resort were nice. The rooms were clean. The resort is build on a hillside and there are a lot of stairs to get to the beach if you are staying close to the main lobby. The food was good.

Senator Puerto Plata Hotel: Great vacation

Our vacation at the Senator was superb. The staff first and foremost are friendly, attentive and genuinely do what they can to make sure your needs are met. We were very impressed with the cleanliness of the resort. The food was tasty and there was always an ample selection. I believe it was the first vacation when I wasn’t eager to get home to my own bed. New mattresses and oh so comfortable. The evening entertainment was wonderful and not the standard Michael Jackson skit. We would definitel [... read more]y recommend this resort .

Playabachata Hotel: Great resort for the price

The rooms were spacious, and loved the large covered balcony. Room included bathtub and hairdryer, mini bar and large closet. Large keys to carry and no swipe cards for room entry. The shows were entertaining and varied from Side 1 or 2 and Senator. Wi-fi was off and on in lobby but always got reception on the Senator side. Iced coffee, crepe, ice cream, pizza excellent on Senator portion- all free. Large entertainment stage and plenty of seats. Pool had humorous games at 4, lots of loung [... read more]ers- no need to save them. Beach was long and beautiful. Kayaking choose single or doubles. Stand up paddle boats or for $25 try windsurfing/lesson. Food was good and always had a fresh pasta centre. Disappointed in Steak a la carte restaurant. No steak and food not that appealing. Definitely pass on that, as buffet more yummy. Bring WATER SHOES as beach water has much coral- up and down floor. Bring Snorkeling gear, as you can see fish, take some bread and they'll swarm around you. and float above coral. Otherwise too dangerous to swim without water shoes. Check in was fast as with check out. Found it was cheaper to buy excursion from home in Canada then to buy there for USD + exchange rate. Free safe usage and umbrella in rooms. Weather was excellent 28-30 degrees daily. Ride from airport about 45min. If you want a 5* then pay the extra money, but for around $1000 is awesome.

Senator Puerto Plata Hotel: great resort

The hotel rooms were very clean and well maintained. The food was very good with lots of choices. The Italian restaurant was very nice. The steak house while the food was good the service was not. Hard time getting what you wanted and long waits for your order to be taken. The pool area was good but could use more chairs. I realize that this resort has been renovated and some things need to be fine tuned. The staff work very hard and try to please but there is not enough of them. They do [... read more]n't have time to come back and check if everything is okay or if you need anything. This is not their fault they are just to busy. We really enjoyed ourselves and would recommend this resort to our friends. It was very clean and beautiful.

Bahia Principe Grand San Juan: Grand Bahia Principe San Juan... perfect

This resort was fantastic. The grounds were immaculate, the food was terrific with a huge variety. Try the crepes with chocolate sauce! Roast beef, turkey, pork... and fish to die for. Great place for all ages from kids to the older folks. Service and staff were friendly and helpful. The resort was not huge which was nice. No trolleys needed. Pools were clean and the drinks... try the coco loco! I'm going back in the fall for sure.

VH Gran Ventana Beach Resort: Wonderful 2 weeks

The staff were amazing the Entertainment Team always full of energy. Could use more variety from day to day in buffet selections, but the food was very good. Having the mall within walking distance was great fo r those items you forgot or souvenir shopping.

Viva Heavens by Wyndham: Average resort

Fairly nice resort for the price Animation staff was amazing Restaurants were very good. Not like other resorts where bar staff would serve you drinks - pretty much had to go to bar to get drinks yourself. Requested a room that wasn't on ground floor but they could not accommodate us and bathroom ended up flooding on our last full day there and we had to move to another room. All in all good value for the price

Playabachata Hotel: Don't be fussy here...

Rooms were below acceptable. Cheap worn out furniture. Food at buffet was poor. A La Carte restaurants were horrible. Internet (only in lobby) was poor. Staff were good. Beach was very good. Weather was great. For a resort that caters to Canadians.....they just dont get it! They need to do their research and come over to sample our cuisine and cultural ideosyncracies.

Sunscape Puerto Plata: Amazing Resort

Absolutely awesome place. Fantastic beaches volleyball, excellent clay courts, great instructor Luis. Food was excellent, service was excellent best message of my life. Absolutely recommended for fun lovers , beach lovers, tennis and volleyball players.

Sunscape Puerto Plata: Paridise

Amazing resort - beautiful beach - well kept Food good and plentiful Drinks great Staff very attentive They have the best homemade pizza ever Rooms well air conditioned Cleaning Staff very very detailed