Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3951 Reviews)

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Serge  - 

Verified Purchaser

Palma Real: The worst resort/hotel I've seen.

The grounds were good. Hotel lobby and pool area had a nice vibe to them but the rooms and food were horrible. We stayed 1 night and paid $535 extra to move next door for the last 6 nights. That hotel was very good!

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Leeann Blake  - 

Verified Purchaser

Barcelo Solymar: Amazing resort

Hotel was very clean and the waiter/waitress / all staff treated us like we were the only ones there , would definitely recommend this resort , , the beach was breath taking , the pool was also good , I can’t say enough good stuff about this resort , Barcelo Solymar you are the best , I will be returning

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Private  - 

Verified Purchaser

Barcelo Bavaro Palace: good resort

nice resort , all good except few suggestions: more food options at the sports bar and must add another place to eat when buffet is closed since eating at the sports bar all the time and same food is not fun. it would be nice to have a place on the beach where they do BBQ fish grill etc. bad experience at la Fluente. i would not recommend this restaurant to anyone. poor customer service and food is terrible.

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Private  - 

Verified Purchaser

Barcelo Maya Grand Resort: Thumbs up !!!!!

-very nice place to stay -French Brasserie,Tokyo Tepparyaki and Trattoria Pizza e pasta restaurants were very good. The Mexico Lindo restaurant not so much .The buffets are really good . The beds and pillows are awesome, the room was clean .you really don't need to leave the resort everything we think is there except if you want to go the ruins . Ocean was rocky in most places when getting in, lot of lounge chairs. Really nice water parks for the kids , and nice pools for any age . All [... read more]

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Anne  - 

Verified Purchaser

Occidental Caribe: Fun Christmas vacay

We had a nice Christmas vacation at Occidental Carribe our room was clean view was beautiful staff was helpful - some language barriers with some staff and others were most friendly and helpful - issue with our safe one day but was fixed within an hour the beach was fun and you can walk forever the pools are clean water aerobics was fun the food was great with tons of choices lots of restaurants and many open air bars Christmas eve gala dinner was our favorite and Louis made it great daily Ramon [... read more]

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Private  - 

Verified Purchaser

Barcelo Solymar: The Food was great

My booking agent knew a lot about Varadero and the hotel itself. The food was great. Inside the hotel lobby was beautiful, looks like you are inside a rain forest. Kept clean. What i did not like was that there is a very strong sewage smell that comes through the bathroom (no vents). It wakes me up. This same smell come along the corridors. I went on a bus tour of the city and the same smell in some area. Oh and it the amount of tip given out is more than the cost of the vacation. Next  [... read more]

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Stan165  - 

Verified Purchaser

Barcelo Gran Faro Los Cabos: Awesome Resort

The Barcelo Grand Faro Resort is an immaculate place, the grounds were manicured and everything clean. The rooms were large and in good condition. Our room had a king and double bed and was kept clean by our maid daily. We had lots of bottle water. The staff were great from the front desk to the maid and waiters in restaurants and at pool. Geremias in the Las Olas buffet was great, he provided excellent service. Jorge, waiter at pool was awesome helping us get drinks and providing information ab [... read more]

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Shannon7  - 

Verified Purchaser

Palma Real: Had a blast

I loved this place. Great people great location. Lots to do everyday and amazing helpful staff. I’d stay again. They are updating areas of the resort so if you get a room that hasn’t been updated you can ask to move. They are very accommodating

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PhilGat  - 

Verified Purchaser

Palma Real: Allegre Palma real Dec 09-14 2018

Over all clean hotel, room are bad, moled , 1 lobby pool broken,, 1show pool, cleaned but pool side missing or follen in the water. Buffet seens the same every day, Most personal friendly, lobby keeped cleaned.

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Wjb...  - 

Verified Purchaser

Barcelo Maya Colonial: Amazing week!!!

We went to Barcelo resort as a group of 6, my wife and four grown kids. We enjoyed our morning workouts at the beautiful fitness facility, amazing meals at both the buffets and the alacarte restaurants. Very much highly recommend and hope to return again.

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Big resort, great landscape

Big resort, great landscape, good food, friendly and helpful personal (Tomas Carrera, reception), good rooms and room service. Bad part - volleyball net goes down at 4:40PM, no negotiation, while other hotels around keep the net on all the times. After 4pm is the prime time to play, not hot. Lots of people in line to play while entertainment member comes and simply removes the net, I personally never never ever seen anything like this on vocation. Overall, great resort, but if I go to Barcelo i [... read more]

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Cgw 2655  - 

Verified Purchaser

Barcelo Solymar: Very nice resort

Dining rooms and pool areas very clean. Was initially put in a hotel room (not what we booked) then moved to a bungalow. Hotel room was clean but appeared 'tired'. The bungalow room was very nice. Bathroom could be updated like some of the other bungalows but otherwise was clean and functional. Bar fridge was restocked daily as required. Grounds keeping staff and cleaning staff extremely friendly.

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Mike El  - 

Verified Purchaser

Occidental Cozumel: Great staff

Smaller resort with really nice grounds. Outdoor entertainment was outside or first block and we had to move. Rooms are 24 per block and set up in a courtyard fashion - you hear everything/everybody. Got super busy/uncomfortable just before Christmas.

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Grandmar  - 

Verified Purchaser

Barcelo Maya Beach Resort: Great stay!

We booked our holiday with Amanda Garlough and want to thank her for the recommendation. We were very pleased with the resort and really enjoyed our stay. We would recommend it to our friends and family and hope to go back there. Grounds were beautiful, beach was great. The food was very good and staff were awesome, everyone was very helpful. We had a great holiday.

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Private  - 

Verified Purchaser

Allegro Cozumel: Great trip

This was our second time at the resort this year. Rooms are clean and spacious. Loved the hammock. Good food at the a la carte restaurants. Stayed in building 65 thru the premier upgrade. Close to beach.

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Murph  - 

Verified Purchaser

Barcelo Solymar: Very nice resort

The resort grounds were kept up nicely. We enjoyed the food and dining opportunities. The coffee bar is a real treat. Some of the rooms are old and need updating of air conditioning and bathrooms. We were pleased to acquire an updated room in a bungalow. All of the staff were very pleasant and attentive!! Evening entertainment was good. The dancers are talented, energetic and dedicated. Location is excellent as you are able to enjoy the beautiful beach or take a stroll through town. Towels in r [... read more]

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Private  - 

Verified Purchaser

Palma Real: Below average resort

My wife and I both thought the resort was older and in need of some renovations our room had mould in it but was kept very clean we know what to expect from Cuba food was poor at the resort but we ate out.for half our vacation there was no beer or vodka available at the hotel which meant I had to buy my own so much for all inclusive the staff was very friendly and service was good

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Private  - 

Verified Purchaser

Palma Real: Worst Customer Service at Reception desk

Worst Customer Service at Reception desk. Location of hotel is best Staff was very friendly and good service at bar and restaurant. Lady at reception had no idea what I booked and not even listened. Rooms were horrible with ants in room. Bed sheets and towels were very dirty.

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Private  - 

Verified Purchaser

Occidental Punta Cana: Be aware

Prepare to be a minority. 85% of guests are from Russia, behaving like they own the place, as well as entire Punta Cana. I believe that it's affecting staff in the negative way. Premises are beautiful and well maintained, all but bathroom by the theater, which is absolutely discasting. Food is more than adequate, drinks are not. Mohitos without the mint, just a sugary sirop. Intertament good two out of seven nights.Rooms are renovated, beach infested with seaweeds, WiFi is extra charge.

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Private  - 

Verified Purchaser

Royal Hideaway Playacar: A True 5 Star

Stunning grounds with perfect pools and beach area... there are so many quality areas to enjoy the grounds and the sun for hours and hours. And when you do the service will be consistently helpful. The Grill overlooking the beach has a million-dollar view... which is a good thing because the food in this all-inclusive is what sets it apart... every restaurant is delicious. But The Grill was special... the Manager and the Wait Staff were amazing. The Royal Hideaway rooms were spacious and the kin [... read more]

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