Occidental at Xcaret Destination: Incredible Trip

This turned out to be the best vacation, exactly what I needed and I cannot express enough gratitude for Jenn Black and her help in suggesting the resort based on my expectations. I was looking for complete R&R after a stressful period. the Occidental Xcaret was so perfect, with the relaxing environment, great food, friendly staff, excellent spa, sports bar for a couple of NFL games. It was all perfect. I can't wait to go back to this resort next fall, only I will stay a little longer next time. [... read more] Thank you Jenn, you couldn't have picked a better place ! And the wildlife (monkeys, Iguanas, birds, etc.) just added to the enjoyment.

Barcelo Bavaro Beach: Chip Resort

Pros: Amazing Beach, probably the beat in Caribe Amazing Water Sport activities Cons: Horrible service everywhere Flies everywhere including main buffet Bad HVAC & Plumbing (old equipment & lack of good maintenance) Too many Russians & Quebecers (smoking everywhere and all the time, no place to avoid secondhand smoking)

Barcelo Bavaro Palace: Great vacation!

Barcelo Bavaro Palace is a very nice resort with impeccable grounds. Most staff are warm and courteous. We had a family room with a shared bathroom and 2 separate bedrooms. Location of the family rooms are a little far from the front desk and beach but the walk was nice. Kids club and waterpark are near the family section and that's very convenient. Kids had fun at the waterpark but just a warning that the floor is rough (so they don't slip) and my kids got scratches. Pools are wonderful with va [... read more]rious depths and sections with bubbles on and off. Beach was absolutely beautiful. One day of some seaweed accumulation but the staff are hard at work 2-3 times per day to remove. We didn't have much trouble finding lounge chairs on the beach or at the pools. Food was mostly ok and always something for everyone. Note that the staff in general is not super fluent in English. My husband is mexican so we were ok. Alot of Russian families and we found out that the staff also speak Russian. Menus and signage is translated in a few languages including Russian. One issue I found is they let people smoke in places like "indoor patios" of their restaurants that are covered and open up farther away. Biggest problem was the service at the Spanish restaurant la Fuente on our last evening. Server was inattentive, blamed us for ordering incorrectly, tried to take away my husband's plate after 5 bites and going to the washroom with the kids, poured water in my empty (never refilled) glass of wine, took forever to clear our plates, never asked how the food was, didn't take our dessert order and went to pour wine at another server's table... so we couldn't wait anymore with 3 little kids and got up and left without tipping. 2 other tables of 2 were either complaining or not getting their food. Unfortunately we didn't get the server's name. No free Wi-Fi but we managed by going to the casino and the pirates waterpark (to which we had gotten a free one day access pass). All in all we would recommend this resort and consider going again.

Barcelo Bavaro Beach: Awesome Place

This was an amazing resort. The restaurants and food were fabulous and beautifully presented. We loved that there were some low key activities near the pool (ping pong billiards, shuffleboard, bocchi ball, and some ta le games) that added fun to our vacation. Things were nearby and convenient. The little trains were available to take you to the Palace hotel next door. Entertainment was very good and located at both hotels which was very convenient. We are definitely going back.

Occidental at Xcaret Destination: Good resort

I enjoyed the hotel. Good staff and well trained. With excaret park within walking distance is a bonus. We bought the all inclusive package that is a benefit The food options were good and the resort was well maintained and very clean.

Occidental Arenas Blancas: Will not stay there again resort

Rooms were not updated and the flush kept leaking water It was clear that the rooms needed a lot of upgrading The towels were not changed, neither was the sheets Food was OK Beach was really good Location was the saving grace

Barcelo Maya Caribe: Amazing Resort!!

Best Resort ever!! Awesome food and ambience!! Loved the whole trip. Highly recommend it. Best family resort. My son loved the pools and water parks. Everyone were friendly and always available at our service during our stay.

Barcelo Bavaro Palace: Great vacation

This was our third visit to the Barcelo Bavaro Palace. This time we traveled as a family of six adults and stayed from Dec. 9 - 16. The facilities were as impressive as during our first visit and the staff was helpful and courteous. If your Spanish is limited, you will find that the staff's English has much improved. The beautiful beach was well groomed every morning, and there was sufficient aquatic equipment for our enjoyment; we went sailing every day. While the buffet restaurant was good, th [... read more]e specialty restaurants were all excellent; the six of us could not agree on which one we liked the best. We had a great time and are looking forward to our next visit.

Barcelo Maya Caribe: Not 5 Star rooms or service

Poor start, left waiting at Cancun airport by Sunwing for nearly 2 hours before transportation to resort arrived Requested two beds, as I was travelling with adult daughter, told two bed room not available, had I known that, I would never had booked the resort. Second day transferred to handicap accessible room with two beds, room very basic, shower and toilet not comfortable, door rotting leaving rot on shower floor. Food was good, nothing exceptional though Beach and pools were good, not c [... read more]rowded Service was fine, room/maid service missed one day Not a 5 Star experience as advertised, but managed to have an enjoyable time Would not return unless they could guarantee requested room in requested section of resort

Barcelo Aruba: Fantastic Lively Resort!!

Dec 8-15, 2018. The grounds of resort are very nicely manicured and kept very clean. Bathrooms on resort are kept clean as well as the pool area and beach. Both buffet restaurants were very clean and nicely decorated. Our room was nice, bed and bedding very comfy and cleaned everyday. We found the staff excellent!! Great job!! We loved the lobby where they had live music daily and nice club chairs to gather in as well as the bar area. We give the hotel a 4.5 star, beach a 5 star, and food a [... read more] 4 star. The location of hotel was fantastic with shopping and restaurants and bars right outside front doors. Overall value we believe it was priced a little high as we have been to another resort in Aruba last year with fabulous food and a couple hundred $$ less. Overall we really liked the resort!!

Barcelo Maya Colonial: Fantastic Resort!

This hotel is very well maintained, and absolutely gorgeous. The pool is immaculate, and the grounds surrounding the pool are very clean. The wait staff are very friendly and kind! Would recommend this hotel!

Barcelo Maya Caribe: Great Holiday

Beautifully kept grounds, clean room. Food and service in the buffet restaurants was fair but the a la carte was better. Pools were amazing, loved all the water fountains in the pools and around the entire resort.

Palma Real: Unsatisfied :(

To the manager and owner of Allegro Palma Real resort, As my friend and I were online looking for good deals for vacations in Cuba, we happened to choose yours thinking it was a nice resort for a fair price. After spending $600 for a week stay at your resort, I have to say it was anything less than satisfactory. For starters, my friend and I had to deal with a room that was practically falling apart. The door would barely open and close, lamps were burnt out and not replaced, plus a broken [... read more] shower that had no hot water all week. After asking several times for it to be fixed, the problem was never solved. Then on top of all this, there were bed bugs. I am now covered head to toe in multiple bed bug bites that are red, swollen, and immensely itchy. The food was absolutely terrible, and I am embarrassed that such a low quality of food would be served to people. Me and my friend got very sick anytime we ate at the buffet or A La Carte’s. This forced us to go spend more money in town just to get a decent meal. Lets not forget that we are exchanging Canadian money for CUC – so we are already losing money on the exchange as well. Most of the bathrooms were under renovations during our stay, to the point where the female bathroom on the main floor became a co-ed bathroom. There was rarely any toilet paper, and the bathrooms were not maintained at all. Not only did we ask your staff several times to accommodate by at least replacing the burnt-out light, no one seemed to care about our wellbeing and satisfaction whatsoever. Arriving home late Wednesday night (December 12, 2018), the bed bug bites had become increasingly more inflamed and itchy. I now have to go to extreme measures at home to make sure the bed bugs don’t spread in my own home. I have pictures to prove the bed bug bites and will be seeing my doctor as well. I hope I am making myself perfectly clear, I certainly did not pay all of this money to experience a vacation like this one. Never have I wanted to leave a resort more in my life. The only good part of this resort was the beach, which ironically wasn't even near the resort. Coincidence? I am never one to complain but I have to stress my true disappointment in my stay here and would appreciate a refund for the inconvenience. I will never be back to this resort, and you should consider closing it down until all problems are fixed and you can provide your guests with a higher standard of service, accommodation, and respect.

Barcelo Maya Colonial: Fabulous Resort

The resort was huge, clean and had plenty of activities, bars and restaurants. The staff were always friendly and helpful. The al carte restaurants were amazing (Italian my least favourite). Beach was rocky, fine if you bring water shoes. Good selection of liquor. Overall a fabulous vacation and I would return.

Allegro Cozumel: Amazing resort

Wounderfull place people are very friendly. We met the executive chef. Italian restaurant is a must. Drinks were expertly made. Snorkeling right at the resort was great. We did a day trip to a local reef. Check in needs improvement.

Occidental Caribe: Defineltly a four star !!!

The hotel itself was in pristine condition. Not even a blade of grass out of place. The main buffet was not good, always cold. The ala carts were good. The maid service was ok, but had to call for towels and face cloths a couple of times. They don't like to keep the bar fridge stocked up with beer, had to call for it also. The staff were very friendly and helpful. Our Transat representative didn't seem to know his job very well. He quoted us a price on an excursion but then came back to us and r [... read more]aised it another ten dollars each. I asked him three separate times if alcohol was included, as my husband and I enjoy drinking while on holidays, he assured us that it was. He was wrong, he sold us a health spa type or snorkeling tour with absolutely no beer or alcohol. We went to see him the next day but it was his day off, and we were leaving the following day. We did see him before we left, with no satisfaction. Claims that he didn't know. So as I said, he did not know his job. We called AIR Transat to complain but they never got back to us and their website was unavailable. One more thing, the beach was beautiful but was unable to go in the water as it was too rough.

Allegro Cozumel: Phenomenal resort!

I simply can not say enough about this place. Super clean, food is delicious, service outstanding. Love the authentic bungalows, everything is very close. I would definitely love to return with my family.

Occidental Costa Cancun: Unforgettable trip !

Occipital costa Cancun was very clean environment it was very harmonious and the step members were friendly gestured. I really enjoyed dining .my favour food was seafood. I would love to visit Cancun again .

Palma Real: Great people.

My 4th time to this resort only because of the location to town the people that work here and the finally finished renovation to the swim up pool and disco. The beach is amazing but a short walk to get to. Another improvement was the restaurant at the beach for use of the hotel patrons

Barcelo Maya Grand Resort: Huge resort

Rooms were not very clean buffet was not very good unless you pay 170USD per day for premium level access. I would never stay here again you get charged for absolutely everything we ended up spending. An additional 3000$ on activities such as seadoos its a complete rip off and I’m very upset.