The Pyramid Cancun: We were optimistic...but that was a mistake

Wow don’t know where to start and don’t want to waste your time. We were optimistic despite reviews we read but we should not have been. This is not a 5 star it is a 2. Been to Cancun many times and have never stayed at a worse place. In bad need of a renovation and service was terrible. Beware the number of bars and restaurants they list...most are not open and most are just buffet :(

Riu Palace Las Americas: Great vacation in Cancun

I really enjoyed my vacation in Cancun and it all started with an amazing stay at the Riu Palace Las Americas. Everything from the staff, the beach, the food & the location was perfect. I recommend it to anyone seeking a nice relaxing stay in Mexico.

NYX Hotel Cancun: SMALL INVITING RESORT

THIS IS A SMALL RESORT, STAFF IS EXTREMLY FRIENDLY AND GOOD, FOOD IS GREAT BUFFET FOR BREAKFAST, MENU FOR LUNCH AND DINNER. BEACH IS VERY NICE, ROOMS WERE CLEAN,BARS MAKE GOOD QUALITY DRINKS, VERY QUIET IF YOU WANT TO RELAX NOT A PARTY RESORT.POOLS ARE SMALL. BUS STOP TO GO TO TOWN OR TO THE SHOPS ALMOST IN FRONT OF THE RESORT. BEACH IS WHITE SAND WITH NO ROCKS, CAN WALK A LONG WAY ON THE BEACH

Dreams Sands Cancun Resort and Spa: Awesome Resort!

This hotel was amazing! The food was awesome, the beach was beautiful, the rooms were very clean and the staff were so nice and friendly. I also visited the spa which was incredible. I was so sad to leave!

Grand Oasis Cancun: Grand Oasis Cancun

Pros: Very friendly staff throughout the resort, for every restaurant we visited, food was excellent and had a good variety to choose from. The grounds, pools and beach were always kept very clean. Had good entertainment at night. Cons: Bathroom needs major overhaul, very disappointed with bath towels and washcloths as they left a lot to be desired as far as being clean. Hotel is not handicap friendly.

Iberostar Selection Cancun: Amazing and Beautiful Resort!

When we first got there we walked into the lobby and was amazing by the beautiful tall ceilings and the decorations/flowers. We were then greeted with very refreshing and delicious drinks. We were a bit early (arrived around 1 pm) and checking in is at 3 but we got our rooms anyway. After we got our room keys there was also options to book for dinner as well. When we got to our rooms we realized that we were upgraded from a standard to a superior. The view was AMAZING! We were on the 5th floor w [... read more]ith the view of the ocean and the whole resort. There were lots of places for seating by the pool as the pool was a very nice size. The end of the pool was the best as it dropped off making it look like we were at the beach. Staff is very friendly and kind. Always making sure everything was good and that you were good on drinks. Best restaurant would be the steak house as it was the best steak we had ever had. The rib eye was to die for. It was so tender and juicy even when I ordered it Medium. The room service food was not good but the buffet has many options and was good. Hotel area was always clean and there were workers always present anf making sure everything was up to standard. There were shows everynight by Star Friends. They were amazing and very entertaining. They were also around during the day doing activites as well. David from Star Friends was very helpful and very friendly. Had a very relaxing and enjoyable vacation!

Oh Cancun The Urban Oasis: Ok for the price

Elevator did not work. No reservation on file at arrival. A/c rep was no show for meeting No hot water in hot tubs This is not an adults only hotel Room was good ..got free dinner for no elevator. Not all towels replaced every day Unfriendly front desk person Breakfast was ok...had to chase waiter for coffee

Crown Paradise Club Cancun: Be careful of the food

It looks like a great family hotel. However, we had some disappointments. The pirate ship with the water slides was covered in rust. There was moisture in the room. It was smelling gasoline all the time on the beach. But more importantly, I had food poisoning on my last night on the resort. I went with my 7 month old baby and my 5 year old boy. I do not drink alcohol as I am breastfeeding the baby. I ate some fish on my last night and around 10pm I started vomiting every one hour until 6am the n [... read more]ext day. We had to go to the airport at noon. I never felt that terrible. I was lying down on the floor in the airport unable to move. Unable to catch my flight! My husband was trying to get me some orange juice. I had never been so sick of all my life. I was so dehydrated. I was not able to drink nor to eat. I ate a bit before the plane and I got sick again. I had asked some orange juice to be sent to my room on the morning after I got sick as I was not able to leave the room and they charged me for it even after my husband explained I had food poisoning from their food. I asked if I could get a banana and I couldn't because it was not on their room service menu although it was on the buffet menu. They brought some of their exotic sliced fruits instead. I will never go back to that hotel.

Temptation Resort & Spa: A Place to Just Be You

Grounds well maintained by hard working staff. The colorful lights at night are beautiful. Washrooms around resort were always kept clean. All staff were friendly and very interactive with guests. Rooms were very comfortable and well maintained. Buffet food was ok but could have a little improvement such as more selection. More cooked vegetables would be nice. Toasters would be more functional rather than the current style being used. Overall loved the place and will be back.

Dreams Playa Mujeres Golf and Spa: Wonderful family holiday!

Our travel agent was spot on in recommending this resort for our family vacation! We had a wonderful time at this beautiful resort!. The staff were all very friendly and eager to please. The food was delicious and plentiful. Eduardo, Carlos, David, and Jennifer were all very helpful and made our family vacation most enjoyable. We wouldn't hesitate to stay here again, but may plan future trips to avoid the "rainy season", as a sailing/snorkeling excursion to the island had to be cancelled d [... read more]ue to weather, and to no fault of the resort. The only negative aspects of our trip were that despite 5 attempts to contact the person responsible to assist us in using our trip central cash cards, no one was available, and we were not able to take advantage of these cards. We also attempted to purchase one of the luxurious bath robes...they were happy to take our money, but after going back and forth for about 12 hours, they finally told us they had no robes for purchase, and paid us back......in $1 bills.

Crown Paradise Club Cancun: Amazing resort in Cancun

The hotel is wanderfull, so is the service. Place is clean, stuff is polite, Food is very good. Nightly very interesting entertaiming. Desing of the building is amazing: all rooms are facing the ocean. There is free wi-fi. Special thanks to Tripcentral.ca agent Felicia. Thank you

Temptation Resort & Spa: Excellent Resort

Loved everything about this resort, the beach is clean sand with crystal clear water, the pools are fantastic, nice selection of restaurants with excellent food and the room is modern and big. Highly recommended.

Beloved Playa Mujeres by Excellence: It's My Pleasure

The Beloved Playa Mujeres is an awesome adults only resort. Rooms are spacious and clean. Food is great Service is amazing Food and drink served on the beach Great relaxing resort very quiet Must go for anyone looking for a low key but awesome Luxury resort experience

Moon Palace Cancun: Loved everything!

Was so good, we got membership. Recently married so couldn't afford anything higher than the smallest package. Already planning next trip to one of their resorts. Food was great, service was amazing, room was beautiful.

Secrets Playa Mujeres: Resort was good

Overall the hotel was average. The rooms were very nice and comfortable. The pool was nice but pool chairs were dirty. The beach had alot of seaweed so not really nice for swimming. The food was average. They ran out of food at the a la carte restaurants and the wait times were very long. The breakfast was standard but the wait was long.

Secrets Playa Mujeres: Mexican style relaxing resort

Dining amazing. Resort nice. Great pool, ocean. Towels handled in a positive way, no problems Comfortable loungers, esp. when your their more than a week. Unusual design, in that the main lobby is not natural to go to or use only at the beginning and the end. I view it as a sales office. It’s not very friendly. Someone introduced themselves as our personal concierge, we’ll, he was our salesman...never heard or saw him afterwards, insincere truly. They greet you like other secrets res [... read more]orts with a glass of champagne but it is not sincere, and when your leaving there is a length of time waiting,so your sitting there, many people In Fact so it would be natural and sincere to offer a bottle of water...they don’t. You remember the first moments and the last they should be taught this. Also some secrets, had management, staff doing surveys, asking guests their opinions, etc.....nothing here. Many guests were complaining their rooms were too close to the pwedding pavilion and noisy, loud, esp. base music bright lighting, too late into the evening. Now our room wasn’t near it, but I surely can understand , we did here it late one evening. The pavilion and wedding set up should not interfere with other guests.paviollion is situated by rooms that have ocean view....suggest either moving the pavilion or redesign and / or supply those ocean view rooms to wedding parties ONLY. Also regarding design, the rooms lack storage areas, we’ve been at other secrets, but these rooms lack drawers / cubes. Could be easily rectified by adding some to the wardrobe and nite tables. Ifour them one guest is definitely living out of their luggage. In general, they were managed in more of an authentic Mexican style than other secrets. Including their entertainment dept. although enthusiastic. Their pool music too loud! No management present, apparently they have all gone to the offfices now located at the new hotel next door. This absence was my immediate observation. Staff want to help but they need more English training and seem reactionary vs. Proactive. I. E. Mini bar not filled daily, we as guests should not have to call ...daily. Grounds are nice. Staff generally good, I want to call out Giovanni from the pool service/ bar area, and Alex, pool concierge, outsiding and made for a great time. Excellent.

Sandos Cancun: Awesome resort!!!

The resort was great, awesome location, the rooms and all of the facilities were very clean, great views from all of the rooms. The food was really good, and plentiful, overall nothing to complain about except the internet connection which simply was crap outside of the hotel, but it is called vacation for a reason so perhaps crappy internet connection is not so bad.

Hyatt Ziva Cancun: Great Hotel

We have traveled to over 8 all inclusive resorts within half an hour of Cancun airport and this for many reasons appears to be our favourite. New, modern and clean hotel. We had a swim up suite as always and it had the best view of all hotels, and a huge reason we will return. Fantastic bed and pillows, beautiful bathroom. We went in October and always found spots around the pool or beach, which was so clear and blue. Though it's right in Cancun, being on the tip offered seclusion and unforge [... read more]ttable views. Free Wi-Fi worked well all over the resort. The food was good but nothing wowed us, however it was good enough to not be a deterrent to go back. Also, no nachos on room service menu! However, taco carts that came around the pool made up for that. Drink service at the pool was the best yet. Very attentive. The airport shuttle took 30 minutes so perfect for us.

Riu Palace Peninsula: Amazing 5-star resort... best resort in my life so far

Building is new and up-to-date, superior friendly and efficient services from the front desk, servers in restaurants, housekeeping, entertainers, etc. etc. You can't find any other place at this price. Food in the international buffet restaurant is the best I ever had, especially sea food. Also the grill seafood/steak house restaurant provides top grade of Angus/New York steaks and lobster. Don't miss it..... Room is clean and the ocean view is gorgeous. I am more than happy to stay here again f [... read more]or the next visit to Cancun. Tips : The marina across the road provides all sort of water sports and boats.

Riu Palace Peninsula: Nice all inclusive resort

There is improvement needed for room condition. For example some light bulbs are not working. Some AC outlets are loose and out of order. There's stain marks on bed sheet and towels. Food is good all around except the 24 hours Sport Bar, should have more choices. Services are excellent throughout with smiles. The only drawback is at Krystal with the feeling of being pushed to finish the meal ASAP ,may be due to the size of this restaurant. Other aspects of this resort are quite good. One [... read more] more👍,the Wifi is excellent throughout the entire resort,even when you are on the beach !