Club Amigo Costa Sur: Surprise, surprise

The staff was superfriendly, from the time we checked in to the time when we left the shuttle bus. Although the "toys" we not bountiful what was there was more than enough to keep myself and my three kids happy. There could be more food options but with the snack bar and the buffets there is more than enough options. Not a resort for every one, as finicky people would find things to complain about but if your willing to suck it up a bit there is no reason why you wouldn't enjoy your stay.

Hotel Rancho Luna: It Turned Out Okay

We had a rocky start. The room that we were to have had on the ground floor was not available. When booking I was told that this could be accommodated. However this was not the case and I had 4 days that I had to do the stairs and because of knee problems this was very painful for me. The resort was clean and tidy. The food was average.

Hotel Rancho Luna: Decent for Price

The hotel has all you need and is good value. There are no bells and whistles. It is not overly special. But it has 3 bars. A nice pool. Many organized events. A nice beach. Rooms are basic but fine, air conditioned and the maids are great. Food is average for Cuban standards. Free bus service to Cienfuegos is great. Many options for booking day trips can be done at resort.

Hotel Rancho Luna: Good and staff at resource excellent

Nice, clean, well organized, bus available for city included in price. Staff especially cook Luies extremely good. For 14 days no sickness at all, good to rest. Weather and water vey nice. Enjoy (*_*)

Club Amigo Costa Sur: Always a Pleasure!

This hotel has the friendliest staff in Cuba, a lovely, tranquil lagoon surrounded by gorgeous vistas and makes you feel like family. The bungalows are clean and right on the lovely beach with calm waters and the mountains in the distance. A perfect spot for a no frills family vacation on a budget.

Club Amigo Costa Sur: Just Okay

Service was outstanding . Grounds and rooms very clean . Food substandard even to Cuban standards . Pool very clean and very cold . The beach is where everything goes south ..well because there really isn't one ..and the few within walking distance are public ..which we were reminded of several times a day by the Cuban Public Beach Watchdogs . Cubanair ...yikes ..never been stuffed into a plane like that ..it was terrible ..and just for good measure they kept the air temp. in the plane at 85 deg [... read more]. or so the entire flight ...both there and back .. Very glad we booked when price was bottomed out ...felt sorry for those folks that paid top dollar .

Club Amigo Costa Sur: Good place to chill from Canadian winter

Oldest, smallest and friendliest hotel on the beautiful Ancon Peninsula. Just 15 minutes by taxi to historic colonial Trinidad de Cuba. Rented a seafront bungalow (you should too) for two weeks. This hotel is quiet. No lager louts and yahoos stumbling about in a drunken stupor at 9 am. Lots of overnight day trippers so avoid the breakfast buffet until after 8 am when they board their buses. Great staff especially Caridad. She has been working in the restaurant for 40 years. And Lazaro, Andre and [... read more] Jesus (not that Jesus) make the best Mojitos. Buffet had good variety of fish, chicken, pork and lamb. Thursday is roast piggy on the spit day.

Hotel Rancho Luna: Do not go here!

This hotel is no longer a sanitary place to be. The rooms were full of black mould and the rooms were falling apart. The hotel staff were incredibly unaccommodating and we always felt like a bother with the simplest requests. The food was cold and for the most part uninspiring for the tastebuds. A hot shower was hard to come by... Do yourself a favour and book somewhere else!

Hotel Rancho Luna: Economical good resort

Grounds well kept. Food good, need labelling on entrees to identify. Beach satisfactory, not long enough for walking experience, best swimming at public beach nearby. Staff efficient and attentive. Large pool was an asset.l. Fun animation team and activities. Appears guests are mostly seniors. Complaints about the nightly entertainment music being far too loud. Mixed cocktails offered after 5:30 p.m. at designated bar were excellent. Didn't get a chance to use internet , as cards not available a [... read more]t hotel to purchase most of our week. A la carte dinners were a nice change, not really special...room needed more atmosphere,too. Guest rooms basic, but clean. Impressed with all the guests returning year after year and well satisfied with their holiday and friends met there over the years.

Hotel Rancho Luna: HOTEL Rancho de Luna cienfuagos CUBA not so good

the house cleaning was not so good- the food at the buffet so & so- very bad on the beach for sand flees she was bitten on her ankles my wife had to see a Dr. at a clinic. the best good time we had was at the pool the pool boy had it clean all the time the, and snack bar at the pool was our best deal.

Hotel Rancho Luna: Friendly resort

The staff at this resort are very friendly, most don't speak English but try very hard to under stand and reply to your questions and comments. The maids are good and trust worthy but do forget replacing dirty drinking glasses in your room daily. The kitchen staff do a good meal and display it nicely. The bar tending staff don't have a large drink mixology knowledge but are adequate. The beach is nice but not soft and sandy but gritty to the touch. There is no horseback riding that was advertise [... read more]d and no bikes to rent. The cabs are small, old and a bit uncomfortable but they will get you to where you wan to go. There are adequate site seeing trips to some very nice places to visit. All in all we did enjoy our time there and would consider going back, just not at New Years as the locals are invited to partake in the resort festivities and it made for some crowded situations at meal time and food was lacking. The weather was beautiful the whole time and that's what most people go for. If you go do take toilet paper as this is one area that was the biggest down fall, most toilets where not stocked on a regular basis and washroom water and soap is in short supply.

Hotel Rancho Luna: Could be better

Just returned recently from Hotel Rancho Luna. We had some cold nights from the beginning of my stay. Otherwise the weather was quite pleasant. The service and food is the same that is standard in this place- from better to worse. One day is quite good the other quite terrible. There is no consistency to maintain some standard. There is some improvement in the service stuff, mainly rejuvenation. They are younger, professional and pleasant. The pool was completely redone with new tiles; quite nic [... read more]e. There were also made changes of some mattresses and some new fridges on the ground floors. Although, I was in this Hotel many times, it is time to look for some new destination.

Hotel Rancho Luna: Very very nice resort!

Good food and the service was excellent, peoples very nice! Nice large pool, nice beach near the hotel, pedalos, kayak's and catamaran's rides and many activities planned by the peoples there! I'll go back anytime!

Hotel Rancho Luna: Good Experience

The pool was under renovation, so there was dust everywhere. The staff were very accommodating and professional. They were attentive and polite. Front desk staff spoke English and were polite. They could have provide transportation to the city in the afternoon, instead of just the morning , with a pickup in the evening.

Hotel Rancho Luna: Please read this before you book

 I am writing to you to inform you about the inconvenience that was caused due to the swimming pool renovations as described below: Power sand blasting machines were used to remove the mold and paint from the pool. During this cleaning process the excessive dust and mold was flying all over the place making sitting and breathing in that air impossible. I want to emphasize here that mold is considered to be a serious health hazard.  Due to this excessive dust even the espresso coffee machin [... read more]e had to be moved to the A la Carte restaurant as it stopped working due to that dust, leaving all guests without access to coffee for 24 hrs.Due to the excessive noise from these machines it was so uncomfortable to have a sound sleep especially in the early morning hours (8 am), which you expect to have on your holidays.Beside the sand blasting machines, an excavator was used to remove all the surrounding tiles around the pool causing excessive noise and making the accessibility to our rooms difficult. The left over debris was not cleared up properly which caused me to cut my feet at night while trying to get to my room from the restaurant.The shuttle offered by Hola Sun from Rancho Luna hotel to Faro Luna hotel to be able to use the pool in that hotel, was on a ridiculous schedule. It would pick you up at 8:45 am and drop you back at 12 and pick up at 2 pm again and drop you at 5 pm. There was no shuttle service between these hours making it so difficult to plan your day. I tried once to walk to that hotel which is about 20 minutes walk, but the heat was excessive. The temperatures were 35 - 37 degrees Celsius. I went for holidays and did not go there to suffer.  Hola Sun should be responsible to provide the shuttle service from 8 am - 5 pm continuously or a more frequent service than just twice a day. Due to this lack of continuous shuttle service I had to spend $90 out of my own pocket on taxi rides to go back and forth to the hotels in order to use the pool. This hotel should have been completely closed down during these renovations. Its very inconvenient for travellers and a huge health hazard. These were the worst vacations ever that I have been to so far. I did talk to Hola Sun staff about all these issues but they were not responsive and they did not seem to care at all about my complaints.

Hotel Rancho Luna: ok

Nothing good in that Hotel ,the only good on that Hotel it is in Cienfegos city that,s way me and my friends we going that Hotel,and also some good person working in that Hotel .like manager,Always no dishes bad foods,cockroach on the foods,and Hola Sun makes difficulty to book just Hotel for my friend in Cuba from Toronto to Rancho luna Hotel. Hotel for my friend ,

Hotel Rancho Luna: You'll Love This Place

You can't get this much for your money anywhere in the world. I have been to Cuba many times and this was my second holiday at Rancho Luna. The first time was Nov/13 - I vacationed with my son and daughter. We got adjoining rooms, met some fun people and had an absolutely wonderful vacation. Reception is smooth and the rooms were fresh and conveniently located near the bar and pool and front desk. The beach is a short walk across a field that offers horseback riding. There is a beach bar and s [... read more]nack / lounge area where they serve lunch prepared the way you want. Entertainment included the usual, dance lessons, bingo, group guessing games, and Cuban dancers that will dazzle you with their beauty and talent. All service is excellent with friendly bartenders, cooks, servers. If you want a quiet, beautiful vacation where you can relax and just enjoy Cuba then this is the place. You can get a cab into town anytime for 10 Pesos or use the convenient shuttle twice daily. We cabbed into town one evening and danced the night away. I returned in March 2014 - this time by myself because my daughter and son couldn't come. I went home a new person - relaxed, tan, and with money in my pocket because Rancho Luna is affordable for even the tightest budget. Rancho Luna now has a disco on the beach for those who want to dance and drink after the sun goes down. I've stayed at resorts from three to five stars and I can tell you the food, service, things to do, beaches are pretty much the same. There are two differences - first is you - are you one of those people who have to boast to folks back home that you went to a five star resort - or do you want to boast about a great vacation and the money you still have in your account after Rancho Luna. Will be back with as many people as possible in October 2014. Shari - Hamilton, Ontario

Club Amigo Costa Sur: Hidden Treasure!

We had a bungalow on the beach. It was a gem. Very clean & cozy. Both, the naturally enclosed beach and the pool were great. Food was well prepared, and well served. All the staff were friendly and helpful, and we were very pleased to make new friends, both among the staff and the guests. And yes, we certainly will return.

Hotel Rancho Luna: good place for $500.00

hotel is tired okay for around 500.00.good for singles.lots of older men with young girlfriends.not a very good place for family's with kids.small ride to town.nice little town to visit.if the price is real cheap go.no more than 500.00 with tax.very safe