Beautiful resort

Excellent services, nice beach with a lot of activities to do, friendly atmosphere, nice spot for family vacation also a lot to do with kids and beautiful surrounding. Recommand this spot for a holiday!

Good food, amazing beach, dated rooms

The beach was breathtaking. The food was good and the rooms were dated. Our biggest complaints have more to do with transat than the resort. Our inbound flight was delayed 3 hours and on our return flight we were left on the plan for 45 min waiting for take off with no AC. I am still surprised no one passed out. The flight staff both ways were significantly less than friendly. And our on site Transat reps...well I could write a an entire review about them alone. They were less helpful ( and more [... read more] pushy sales reps) than the resort staff themselves. Unless you went to see them to purchase something all you got was "come back later" (when they had more time to pressure you into selling something, NOT fix the problem!)

Occidental Grand Punta Cana AMAZING

I just came back from a 7 day all inclusive trip to this truly amazing resort. End of March to the beginning of April. I couldn't believe any of the bad reviews after being there for a day. The staff are super friendly I hadn't met one unhappy person there, this even includes the 3 different excursions we did. The beaches are speechless and we never had to fight for a chair I'm not much of a pool person but there would always be seats available walking by! I would go back for sure I already miss [... read more] some of the wonderful abundance of foods lol so stop thinking about going and just GO and ENJOY!:)

Just the right fit!

This hotel is the perfect size. No trains or trolleys to get around. Staff are friendly and upbeat! Beach is beautiful, food is good and the resort is incredibly clean. If you're looking for a quiet relaxing vacation in the sun, this is the place!

Loved the Occidental Punta Cana!

Our first trip to Punta Cana and we loved it! We travel to Cuba usually twice a year and decided to try the DR. What a great place! Beautiful beaches, friendly staff, great service, great food and of course great drinks!!

Resort rooms in serious need of repair.

Grounds and beach are great. Good selection of al a carte restaurants. Rooms are very dated and in need of repair immediately but renovations start in May and understandable why they wont repair yet. Food good. Very few staff speak English and this was frustrating sometimes.

Good

The beach is beautiful.The grounds and beach area were clean,The food was mediocore,The room was nice We really enjoyed the bed., it was fantastic,Service could of been a little better.Overall the fantastic weather and beautiful beach made up for any inconviences,

Wonderful Resort

Had an amazing time, the beach was beautiful, staff very friendly, night entertainment was great, they could of had more things during the day, our room was decent the cleaning staff were awesome, the food was good, large variety. (Had an awesome time)

Awesome resort!

resort was clean, grounds well maintained, paths were very clean, well lit at night, public restrooms very clean, friendly staff, clean pools! beach area well groomed, good variety of food, bathroom could use an update...overall...wonderful holiday!

Great resort

Have been to several resorts in the Punta Cana area in the past. Overall this rated up there. Good resort for families with small children. Rooms were spacious and clean. Wide selection of food in both the a la carte and and buffet. Overall, good value for the dollar.

Need Care and Love!!!!!!!!

Resort need restoration OK in general.... Not a WOW! Good service No Kleenex and face cloth, matress in VERY poor shape, Glasses on the beach shall be a NO NO!! Buffet very good, resto a la carte deceiving except the Oriental

Sun, beach

Resort was great. We upgraded to the royal club which was great. Beter drink service and food. Our kids booked the regular room rate and there was definitly a difference in the rooms food and bar service. Large resort but there were not alot of activities through the day, Just beach and pool suning

BEAUTIFULL RESORT.

Great Vacation,,one of the best resort that we ever been,, I should say the best so far. Great food, amazing people, beautiful beach very nice pools and very clean, the rooms are great beautiful gardens with very colorfull flowers, beautiful lobby with great colorfulcentre pieces full of beautifull flowers There"s so much to say about this beautiful resort,we will b back very soon. Supricing the security it is great 24 hours a day..THANK YOU OCCIDENTAL GRAN FO A GREAT TIME..

Good friends made here!

I wish I could give the resort 2 1/2 stars... The guests make this resort a place that you want to be. Everyone is super friendly and it seems like many of them return year after year. The hotel staff were not very friendly or accommodating, especially at the front desk. We had to beg and chase the cleaning staff for clean towels and toiletries. Also, the Transat Representative was not willing to help you or answer questions, unless you were buying an excursion from him. The drinks were decent [... read more] and overall the food was very good. The pizza at the snack bar is great. We wished there was more than 1 bar open at night and not up a giant flight of stairs. Overall the resort is dated but nice, the grounds are clean and the beach is beautiful.

Some updates needed

This resort was built before its neighbours on either side, Palladium and Princess, and its infrastructure is beginning to show its age. For instance we had to call maintenance for a malfunctioning toilet and a minor roof leak. On the other hand the resort is clean, we found all staff helpful and friendly , and it is on the incomparable Bavaro beach. We especially liked the beachside Seafood restaurant. We would recommend this resort to travellers who focus on Sun and sand and are generally not  [... read more]fussy. The cost was at least 10% lower than neighboring larger resorts, as well.

Clean resort/ outdated rooms

Had to change our room 23(226) because of the musty smell, bathroom so outdated it was unable to look clean, A/C didn't work ,furniture was beyond repair, telephone didn't work, complimentary fruit in the room was rotten and had flies on it. Were given a room in a different building after much discussion and hassle. This room was less dated and clean. Received none our package with this room. (bottle of rum, bathrobes, slippers, fruit or beer in the fridge. Second day after talking to cleaning p [... read more]erson received the daily beer in the fridge. By this time we were tired of the hassle of speaking to the people in charge. Reception staff seemed bored and not friendly. Grounds and beach area are beautiful and well kept, staff friendly and chatty. Would we return to this resort? If it was all updated we might consider a return visit.

Disappointed

Service in restraunts the worst I have ever had, food in restraunts not good. Basketball hoops broken, no archery, lots of seaweed on beach, evening entertainment worst ever! toilet plugged every day! However the reserved evening meals were great, bartender at pool bar was great! Not much else to say other than will never stay again.

Dated and needs some TLC

Overall we had an ok experience at this resort. Buffet was ok we could always find something to eat. Lunch beach buffet was good and there was variety. Steak place was terrible exhaust to remove smoke from the grill was not working and service was not the greatest. Food was not cooked very good. Italian restaurant just re-opened and when booking they tried to charge us $25 extra per person so we did not book. Others booked and did not have to pay the $25 ??? Room was fine we were in building 10  [... read more]close to the main pool front lobby and restaurants but a walking distance from the beach. Room was fine just outdated. The room was cleaned very well every day and we were pleased with the room condition compared to hearing what other peoples experiences were. Building 23 had a lot of water and toilet issues. Beach was good and service on the beach by Frank was great. Air transat reps were great and very helpful in finding my luggage.

Occidental

the grounds were well maintained, the rooms were nice. We had the top floor and could see the ocean from our room, food was good and weather was great! The only complaint I really had was the service in the main buffet wasn't very good. But it was good everywhere else!

Amazing vacation! Weather was perfect,nice staff,

Nice staff,resort good, only rooms needs some lifting.Weather perfect,beach very nice,a lot of activities on the on it. Food was amazing.Basically, every day something different to eat at buffet. I have a good time!