Best Trip Ever....Amazing Resort and Staff

This hotel was an extremely fun resort...The food was amazing at all restaurants,, the Arubian Restaurant was ok... The Rooms are very clean. The Staff was amazing...in all area's...Especially at the Lobby bar..Narada, hope I spelled it correctly, Luis, Elsa and Tonia were amazing and fun. Too much Fun.. Can't wait to go back.. Even when I had to change my key many times they were more than courteous and apologetic .. Looking forward to seeing our new friends at the Riu soon Frank

Great Resort

We were guests from March 4 - 11, 2017. Very good resort in all categories. Guests could partake in activities and buffets at the Riu Palace next door. Nightly entertainment was average, however the circus act one night was excellent. Food and drinks were excellent. Specialty restaurants took no reservations and were on a first come first serve basis. If you lined up about 1/2 hour before 6:30 pm opening you were assured a table, if not, you needed to wait until 8:00 pm for a sitting. As a beac [... read more]h volleyball player, the equipment and court needs some attention. This has been our second stay at the Antillas and will most likely return next time in Aruba.

Repeat customer

This is the third year that I have been to the Antillas. As usual we had a wonderful week at this resort. The food at the buffets and restaurants were very good. They served some some nice Chilean wine with the meals. We often would have meals at the Riu Palace. The pools at the Antillas and at the Palace are lovely. If you like swimming laps go over to the Palace and you can make a 25 metre lane for yourself. I would often go there @ 8am in the morning and I was the only one in the pool.  [... read more] It is kept at a good temperature. If you have a choice for rooms pick ocean view (rooms with even numbers) preferably above the 10th floor. I will be back next year!!

Great Resort

We had a good time. Hotel was very clean and the food was excellent. The room was good, clean and good sound proof for sleeping. Staff were very cordial and polite. Restaurants were great with good service and good food. We came across a few incidents in the main buffet restaurant. My husband was not feeling well and we had to ask three times to have a cup of tea. Finally I had to go to look for the supervisor to ask for the tea. At the same night room was very cold and my husband was not [... read more] feeling well we called for room service for an extra blanket we waited for one hour no one showed up so I had to call again, and raised a complaint finally it arrived. The morning we had to leave (Saturday the 4th) we called for room service for breakfast. What we ordered was not completed I think some of the staff must have better training to serve the patrons, maybe they are new and have a language problem in understanding the English words. Other than that the hotel is a great hotel and we will recommend it to friends

Wish we stayed longer!

We went to the Riu antillas for our honeymoon! The resort was beautiful. Great food and clean grounds at all times! Our room was beautiful and we had a great view of the ocean. We can't wait to go back

Riu Antilles

Hotel very dated very old rooms way less than 4-5 star virtually no grounds carpets in hallways somewhat musty. Not a write off place but not as advertised and not the value for the cost.food was top rate & people very friendly

Wonderful Time!

Very nice adult only hotel..... all staff were extremely pleasant and polite............ in particular, Paola, the beach towel lady! Very friendly and made you feel welcomed! Lovely view from our balcony in a Junior Suite, Oceanview...... Meals were exceptional, at buffet and a la carte restaurants.... particularly at Krystal. We had exceptional service there! Plenty of huts on the beach, close to the bar............ but no straws for frozen drinks!! I guess if that's our only complai [... read more]nt, we had it very good!! Would definitely return.......... Safe area, walk to all casinos, beautiful grounds, and lively street with restaurants and shops.

Beautiful surroundings and a big plus that it was adults only

The staff were courteous and friendly at all times. My husband lost his wallet and it was turned it to the front desk with all his ID and our vacation cash. A waiter found it in the buffet restaurant and took it to the front desk. We will definitely be going back!!!!

A Great Resort. Don't believe the detractors.

Although it is a little aged, (used to be a Westin Hotel), it is clean and well maintained. The rooms are of good size but be sure to get one on the left side (facing the ocean), or you will be looking out on the Riu Palace Aruba and down on the top of a building. The food was very good, the beach beautiful. A little too loud at the pool (music wise). The staff are friendly and very accommodating. Anything that need repair is done so promptly. The Island is easy to get around. I highly suggest a [... read more] Jeep rental but not through the rentals posted in the lobby. Ask one of the bell hops at the entrance and they will hook you up with local rentals which are $ 135.00/USD instead of $175.00/USD. The jeeps are not brand new, but the good thing is that you won't have to worry about dents and scratches. Be forewarned, the East side of the Island is not lit at night, so go there first or you run the risk of getting lost in the dark on your way back. Also, there are very few street signs out the East Coast but the scenery is absolutely breathtaking. Good thing is,if you get lost, the locals are very helpful and most everyone, if not everyone, speaks English.Shopping ranges from very reasonable to outrageous. It all depends what you want to spend. I highly recommend a trip to Aruba if you have never been. Many visitors return year after year. It is more pricey that other Caribbean destinations, but it is well worth they money. "One Happy Island" is not a hoax. Tripcentral, specifically Wendy Harrington, were very helpful and professional. I would book with her again in a heartbeat.

Fantastic hotel and holiday

Had a wonderful time at this beautiful resort. Staff amd accommodations were truly remarkable . Grounds and pools were amazing and relaxing . Food was five star quality . Beach was clean and breathtaking sunsets .

Truly One Happy Island

This hotel provided the superior consistency expected of a Riu Palace. It is a converted Weston, and our room, while nice, was somewhat tired. Moreover, some of the public washrooms were also in need of upgrade. There were noticeable modernizations in most of the restaurants and bars. The beach was well maintained; however, the umbrellas in the pool area were few and far between

Nice resort

We did enjoy ourselves, although we did not enjoy the food. We went off the resort for dinner, which was excellent. Great friendly staff. We liked the evening towel service too. Beautiful well maintained beach and the gym was in great condition. Thank you

Amazing Resort!

This resort was very clean, and the food was delicious;lots of variety! The rooms could use a little updating but they were clean and comfortable. The beach and pool were fantastic and the drinks were amazing! Would have loved a bar on the beach. The staff were all very friendly and lots of fun. We enjoyed talking with them. Had an awesome time at the Riu Antillas in Aruba!

LOVED IT!!!!!!!!!!!!

The food was really good. The staff is very friendly. The beach and pool were beautiful. (The pool could have been a bit warmer though) We rented a jeep for the day. I really recommend this. We were able to go wherever we wanted and it was super easy to get around.

Awesome vacation!

We had an amazing vacation at the Riu Palace Antillas! The staff was friendly and helpful. The common areas were updated modern design. The rooms require total renovation to match the 5 star rating of this Riu hotel resort. The a-la-carte Steakhouse restaurant offered an excellent steak however the ambiance was lacking. We liked the fact that we could visit the adjoining Riu Palace Aruba and use all of their facilities except the a-la-carte restaurants.The powder white beach is awesome although  [... read more]the water was not clear during our stay. There are also some gorgeous beaches within a relatively short distance. There is a beautiful boardwalk that runs all along the resort strip. The sunsets each evening are beautiful and relaxing.

Not a Palace...don't be fooled!!!

This hotel is advertised as Riu Palace....but it is old and dated! The rooms are old, dark and have an old, moldy smell. Everything is dated. We were told that this was the first hotel built in Aruba and even some of the workers admit that it should not bear the title "palace". On our second to last day there, it rained very heavily and there were leaks everywhere. It seemed that there were sewage leaks because the smell near the elevators was unbearable and guests had to hold their noses. St [... read more]aff had to keep mopping up in front of the elevators. The rooms have balconies but you cannot leave the door open because the floor became so wet that you keep slipping. We had to keep mopping up the floors with towels. It was either cold A/C or wet floors. There is a customer service manager who is very useless. He just dresses up on evenings and walks through the dining room. Don't waste your time trying to tell him anything. He is all smiles and very inefficient. The only thing good about this hotel is the staff. Some of the food was good. Long lines to the Steak Restaurant. Very inefficient . Sometimes after lining up for a long time you still did not get a table. Just not up to the standard of a Riu Palace.

Rui Palace Antillas ,Aruba

Excellent service and super staff.The activities are good lots of variety in meals.Recommend Crystal Room for dinner.No reservation , but get there by 6:30 p.m. need to work on that.You get a buzzer while walking around.Buffet plenty of selections .Rooms clean and they are quick to fix anything.Beach clean and great place for adults to go.Nicest people .Would go again.

Riu Palace Antillas

Not a 5 star resort. The hallway was very dingy, and the rooms bathroom in the room was quite dirty. The room itself was OK, but outdated. The restaurants were great, the lobby and main areas were very nice. We were honeymooners and were promised a welcome gift which we never did receive.

Amazing Hotel

Hotel was amazing. Grounds was well kept Staff was amazing. Room size was great. but we didn't care for the view (overlooking parking lot, noisy) Food was good. Enjoyed the variety of restaurants. Good location

Outstanding Resort

The only issue I had with this resort was that the 4 a la carte restaurants must be reserved between 8:00 am and 11:00 am 24 hours in advance. Not an issue except that the seating are only for 6:30 pm and 9:00 pm and the Assistant General Manager, Justin Carson told me that they appear half empty for every sitting because they only book 45% capacity. Needless to say this, is frustrating and highly inconvenient for such an otherwise outstanding resort. I am not a huge foody but I would imagine th [... read more]e reaction by those who are.