Good resort

Hello Barcelo Maya Colonial, I found the resort was great. Good Food ,rooms, kids waterpark,great service for the money.Thoroughly enjoyed it. Following things needs to be considered by Management. Internet should be for all ,all the time for non premium guests as well. Internet for Non premium guests It wood be nice to introduce huts for shades on the beach. Alacart bookings for restaurants was difficult though we tried to book on the same day we arrived. When we asked why is it so. People [... read more] book on line before they arrive. This is the first time I have heard about this. We have been to 15 to 20 resorts never had an issue. We got bookings for which we did not desire. It needs to be reviewed by Management of the resorts. If this is improved it would be a wonderful resort and vacation. Beach had a lot of weeds but they cleaned everyday. That was because of the storm the previous week. All in all a great resort. Good FUN. Please provide internet at all times to ALL GUESTS as part of the package deal

Barcelo Maya Colonial - Amazing resort

The hotel is beautiful and had a great stay. The food, the rooms, the pools and the water park for kids all outstanding all the amenities were great. The alacarte dinners and the main buffet were excellent. The employees were so friendly and super customer service. The check in manager Esteban Marcial was so helpful and provided excellent customer service. The beach had lots and lots of seaweeds. We could only go in the ocean 1 day only. The hotel did not have free wifi that I found unu [... read more]sual as most of the resorts which I have been had wifi throughout the resort. Overall great place and will go back.

Fantastic resort

Clean very friendly lots to do lots of variety of where to eat ..........................................................…..........................................................................................…..........................…

Beautiful resort, amazing workers, perfect vacation!

The resort was amazing. The pools were perfect and huge. The food was super good. The resort was big but everything you needed was close. Wifi wasn’t included (only down fall) great workers. Clean resort. Good shows at night with different groups of people. All the palm trees around were beautiful. Had a dolphin show as well as a mall, bowling alley, etc. All in all, amazing resort. Would definitely come back to the Barcelo!

Great resort

Good size,a lot to offer,amazing gym with great personnel. We been to this resort a few times and will come back. The restaurants are pretty good and we are thankful to the waiters for introducing us to the complere process of making Spanish and Mexican coffee. Service can get challenging on the busy months so we recommend more personnel during those periods. Such as bar pools,reception and restaurants. We are patient people others might not be.Overall a good experience .

Great resort

Large property with lots of amenities. Lots of restaurants and bars. Rooms are spacious. Friendly, helpful staff. Lots to do, fitness center is good. Entertainment every night, kids activities also available.

Amazing!

Everything about this resort was amazing! From the moment we got off the bus, we were treated like we were the only ones there. We were catered to for every request! The pools and beach were clean. The rooms were in really great shape. The food was excellent.

Huge Resort

This is a great resort with lots of things to do and lots of pools to sit at. The beach had a lot of seaweed but if you walked down towards the Caribe/beach hotels you could walk in the Ocean much easier. The food was delicious except for the Italian a la carte restaurant. The rooms were clean and the bathrooms were nicely updated. Mini bar was restocked everyday and the rooms were cleaned in a timely manner. Be aware that it is a very long drive from the airport so keep that in mind when consid [... read more]ering flight times but check-in was quick and smooth. It is also worth noting that there are TONS of kids. The resort is big enough that you can find places to sit that have fewer or no kids but if you are looking for a resort with adults only this is not the one.

Nice resort

Very nice resort. Beautiful grounds with beautiful beaches. Food was excellent. Service was good except at the pool bar where we were ignored but solved that by leaving the pool to go the the bar just behind the pool bar where the service was much better. Coffee bar was excellent for coffee and service.

Disappointed this year!

Had a great stay last year! This year we stayed for 2 weeks. However, the service at the buffet was hit and miss and service at the restaurant beside the pool was terrible. The waiters would rather stand around and talk than look after you!! Specialty restaurants were excellent. I got sick from the food twice. Both times from eating at the buffet. For sure the second time was from eating mussels. Turns out it was also our last night which made for a poor trip flying home!

Very nice resort

Beautiful resort, excellent service, friendly staff. Very clean and comfortable... Great location for exploring many attractions on the Riviera Maya, Cenotes, Tulum etc. Food was OK but not outstanding. Beach was nice but has many large rocks under the water.

Very clean and spacoius resort

We stayed at this resort during first two weeks in March 2018. Room was comfortable, on the 3rd floor There are two elevators for use, so the was not difficulty getting around. The hair dryer and one light bulb did not work, however they were replaced within one hour. Unfortunately the new bulb burned out on last day. Mini fridge was stocked daily with soda, beer, etc. The king size bed was comfortable. Our friends did not get two doubles, although they requested at the time of booking. Air Tra [... read more]nsat agent tried to fix it, but no avail. Resort is very clean, there were many lounges available. Food at snack bar was same every day, selection good. The specialty restaurants were OK, although in couple the service was extremely slow, i.e main course was not delivered until 1 hr and 30 minutes. This resort offers many activities for kids and evening programs were u to par, except the "Circus". One drawback was beach. Too many weeds in water and along edge, rocks in water for about 2-3 metres. The staff was fighting "loosing" battle cleaning and collecting weeds. Maybe this is a "seasonal" issue.

Nice family resort

The resort was very clean and service was great. The maid service was fantastic. The play area for toddlers was just fantastic. Our little granddaughter just had so much fun. I think though the internet should be included in the room.

Great family resort

The Barcelo Maya Colonial Beach is great for families. Pools kept clean and very enjoyable. No pool entertainment on the Colonial side although entertainment every day on the Tropical side. Large resort, lots to do and see. Dolphinaris on site 5 minutes from our rooms, was a great place to watch the dolphins in action... and no need to leave the resort to swim with them! Beach overall great, but tons of seaweed (workers said it’s a bad time of year for it). Food was great, lots of options for  [... read more]breakfast lunch and dinner. A la cartes were all very good (steak house and Japanese were our favourites). Rooms very humid, all power is motion activated in rooms. A/C turns off when at the beach or pools all day. Overall we had a great experience, top 2 resorts we’ve been to!

Awesome Resort

My husband and I traveled the first week of March and stayed for 7 nights. We found the hotel personnel to be very friendly and accommodating. We rarely had to wait for anything when it came to service. I did find that some of the bars were understaffed for the amount of people that were there. At times there was only 1 bartender, and one waitress. The grounds were nice and clean, the beach was amazing for walking. There were a couple nice areas for swimming, but a lot of areas are coral ( [... read more]which is ideal for snorkeling). I don't know if this was due to some windy days, but there was an abundance of "seaweed" in the water and washed up on shore, personally was not bothered by this, but it seemed many others were. The food was good, I cannot complain as I found something to eat and was satisfied-I am a very picky eater, and do not eat seafood. There were many small bonuses to this resort, such as having its own Dolphin water park, shopping mall, casino, and sports area. It also appears to be very kid oriented with many theme parks for the youngsters. Our overall experience was very good.

Good family resort

Good family resort. Lots of pools, beach has a lot of seaweed wouldn’t go here for the beach. Very nice grounds. Lots of activities on site. Food was decent, steak house was the best. Rooms were nice nothing special, very humid and musty at times as AC doesn’t stay running when you leave the room. Bartenders were friendly and made night life fun. Would go back with family.

Great Hotel

Good hotel Service is excellent Beach is horrible rocks all around toes get banged up from walking in the sand or swimming in the sea . Pools are great lots of chairs no worries about reserving chairs early in the morning. Not all drinks are included in the price you must pay extra for Zambuca or ryes these drinks are Premium according to them.Great people staff is friendly. No rules for restaurants they let you in with jeans and t-shirts. They let you smoke pot around the pool not im [... read more]pressed at all this is not an adult only resort .

Fantastic vacation

We had a really good time at the Barceló Maya Colonial resort. All the staff were really friendly. The resort is kept very clean. Food was good, drinks were good, weather was awesome. We usually don't go to the same resort twice, but I would probably go back to this one.

Great Resort

This resort was wonderful. The pools are big therefore never feeling overly busy. The a la cartes restaurants are great especially the Italian ones. The waiters and waitresss were very attentive. We would definitely go back to this resort.

Best all inclusive so far!

We went down with 2 couples and stayed on the second floor rooms 6249 and 6239. Both rooms were equally good with ample space and great views of the lush tropical bush. Lots of songbirds to great you every morning as well as big Igwanans. If you can’t enjoy yourself at this resort you are really too picky and should do some soul searching! The food was always varied and delicious with lots of Mexican options as well as North American. The pools, beach and lobby were all first class for servi [... read more]ce, cleanliness, and beauty. We never waited more than a couple minutes usually less the 10 seconds for a drink. When you see the size of this place that’s amazing! We stayed at the Colonial but the sister resorts, Tropical, Caribe, Beach, and Palace. All are beautiful and accessible except the Palace (5star) I will warn that although accessible for handicapped people this place is huge and a lot of walking is required! Shows were decent but got repetitive if all were taken in. Would go back in a New York minute, Thank you Karol from trip central for the recommendation!