Good resort horrible beach

hotel was great clean great view of ocean, fridge always stocked, the odd time through out the resort there was a septic smell, grounds were very pretty and well kept up. food was great too. lots of walking but we didn't mind it helped work off all the eating and drinking. the gym was also pretty good. Rooms were average size but always clean. bugs love my husband and this time he only had a few bites. Now my biggest complain was the beach....Seaweed was terrible, I mean terrible, piles everywhe [... read more]re and water was dark and murky from the seaweed being turned up, I didn't go in, if only they kept up on it maybe it wouldn't looked as bad, it was a small beach so it seemed worse maybe, so that was a disappointment if you are a pool person then having a crappy beach may not bug you as much. I probably wont go back but will try another resort in that area.

2nd time around just as good as the 1st

This was our 2nd time at the Blue Bay Grand Esmeralda. It was just as good as the 1st. Staff were very good, rooms were very clean. We had room service one evening and that was just as good. We plan on returning next year!

Great Resort

Not a place to visit alone better for couples or families stayed in block 8 very compfortable Great entertainment Cab to 5th ave 370 pesos Shuttle from hotel 80 peso per person There is a variety of foods Rating 1-10 Mexican favorite 9 Steakhouse good 8 Seafood poor 1 Italian fair 4 Chinese fair 5 French didnt make it there Pool by beach our favorite plenty of activities poolside Left maid service small gift on pillow daily as a token of appreciation

Good value but has some issues.

Grounds: excellent. Hotel: needs to be maintained better (broken floor tiles and door handles etc.)and there is a lot of echo noise from the rough surfaces on the hotel hallway floors. Also, there should be better security control over late night party people around 2am to 4 am. Beach: needs better erosion protection and machines to remove sea grass more quickly. Food: about 1 in 3 people I spoke to had been sick during their stay at this hotel, myself included. This seems to be a high perce [... read more]ntage and should be investigated as to the source of the problem. Staff: everyone was very friendly and seemed to be happy to be serving their guests. This was the best part of this experience in my opinion.

Very Nice Resort

This resort was very lovely. I was afraid it was going to be a lot of walking but it was laid out well so maybe 10 minutes either way. The staff are so friendly and he rooms are nice and clean. Had a great time.

A tired worn down hotel grasping at 3.5 stars

The best thing going for this hotel is it’s staff. Air conditioning didn’t work. Fan didn’t work. Blow dryer didn’t work. When we left the roof was leaking on last day. Terrible pillows. Thread bare linens. 3.5 stars is pushing it at best.

Paradise

Great vacation, great food, the staff could not do enough for you. Would recommend this resort to all my friends. Always something going on around the pool area for all ages. If you didn’t have a great time on this resort there is something wrong with you

Fantastic Resort

Other then Mother Nature depositing mass amounts of seaweed on the beach the resort was very well taken care of Extremely friendly,outgoing staff The ac was not working very well and they attempted to repair yet still not working the best I would recommend Blue Bay to anyone Great stay at Blue Bay

Was a beautiful resort

The grounds were perfect and cared for to a t. We enjoyed our stay, food was fabulous. Cant say enough about the service and quality of everything. Staff was always ready to help with any request. Would go back again to blue bay.

Excellent

First and foremost the food was incredible! Great beach. The rooms were dated but super clean and functional. Avoid rooms with balconies that have the thatched roof. The service in the resort was excellent and all the employees went out of their way to make you feel comfortable. The front desk employees could be friendlier but that would be my only negative comment. Shout out to Miguel who got us a very comfortable pool front room which made our 2 week stay much more enjoyable.

Lots of good some bad

Have to agree with some reviews...... lots of walking at this resort for sure. The talk of it smelling? I didn’t notice anything amiss. Maybe it was The time of year? The food was amazing. The drinks were very good as well. The beach was crap for sure. Very disappointing to say the least. Not enough shade to go around. The chair game is terrible..... you need to. E up by 5 am to get a place in the shade. The shows really need revamping, needs to have some kind of nite life here.  [... read more] Will. Ever go back? Probably not. I like the beach and you cannot swim in the ocean. Which is a vacation must for me, The staff was very friendly and very helpful.

Beautiful resort

The resort was alway clean, easy to get around, food was good, customers service was great. Would recommend 100%. Lots of action down at the big pool, slow and relaxing at the smaller pool. Drinks were Awesome

Just ok!

Just got back from an all girls trip, had tons of fun!! However, the company was what made it fun. Beach was terrible as it was full of rocks and seaweed ( not the resorts fault) Pools need a some maintenace. The drinks were fantastic but unfortunately that is where fantastic ends. Nightlife was ho-hum as was the food! Spa was good. Thankfully we didn’t pay a lot to go the week we went so all in all we got good value for our dollar!

Nice place to kick back and relax or not. Lots of choices!

Great grounds, Food was excellent! The staff went above and beyond. Great place to recharge. We really ourselves and everything that was offered. The spa was fantastic! Great place to spend a day don't pass this up!

Beautiful Resort

Would definitely go back. Great amenities! On the negative, I do t like how they constantly try to go to a time share presentation. All we wanted was to secure our transportation back to the airport but they made it seem like you had to partake in the presentation in order to do so. I do understand this is a way a lot of resorts do things. All in all, a great place & would go back!

Care and Service - Over the Top !!!

So a little story about this Resort, This morning at the beginning of our day, I was slipping into the pool when it felt like something bit me. As I looked down in the water I saw a cloud and knew it was blood. After getting out of the water I pulled a piece of tile from my big toe and the blood came gushing. With a towel on my foot keeping pressure on the wound, a fella passed by and laughed as he thought I had spilled a Strawberry Daquiri. Yep there was a lot of blood. One of the poolside b [... read more]artenders saw a commotion and realized what had happened and summoned security and our building's concierge. First aid treatment was applied by security and a paramedic from Nova Scotia, (Sarah Kingsbury, he knows you and said you transported him to or from a hospital at his time of need). I was returned to my room to await the resort doctor. The resort doctor arrived took vitals and inspected the cut and said I would require stitches. Now here is where this story gets interesting.... When we arrived at the main lobby, accompanied by the doctor and the concierge, I was informed that the resort would cover all medical bills, prescriptions and the Taxi, which was instructed to wait for us in the parking lot until our time of return. (4 hours later). At the hospital not only was I seen by a doctor but was referred to the Plastic Surgeon, and he proceeded to clean the wound and stitch me up. 3 in number. We returned to the resort with all taken care of. This level of care and service will definitely keep us coming back to this resort. As this is Kelly and my second time here it will NOT be our last. It sucked to get my foot cut open in the pool but accidents do happen from time to time. At least it was me and not a young child. Kelly and I would like to thank the staff at the Blue Bay Grand Esmerelda, and a special shout out to Our Concierge Carlos, and the resort MD, Claudia, and Fernando at the Snack Bar for Excellent Service. Thanks, and see you next year. Darren and Kelly O'Melia Ontario, Canada Date of stay: April 2019

Blue bay grand Esmeralda in Rivera

Have stayed at this resort four times. Great food, rooms clean, etc. Pools good, beach not great, but a lagoon short walk down the beach where you can swim in beautiful clear water. Lots of good drinks, can get wine all day.

So So

I stayed at Blue Bay Grand Esmeralda the last week of March. The trip was wonderful as a whole but there were cons for this resort. 1. DEFINITELY NOT A 5 STAR! 2. Beach area is small but beautiful. I'd suggest waking up early to reserve a chair. Your chances of getting a little hut for some shade is also slim to none even if you wake up early to reserve. Don't leave stuff unattended as my cover-up was stolen from one of the chairs. This was probably from another traveler and not the staff.  [... read more] 3. The transportation carts did not run on any particular schedule. They came when they came.. sometimes waiting more than 20 minutes so you might as well walk to get from place to place on the resort. 4. In addition to #3, the transportation carts were old, slow, and smelled strongly of exhaust fumes. 5. Food was a hit or miss. VERY Americanized... had a very hard time finding real Mexican food unless we went to the Mexican a la cart. Hardly a fruit selection for a tropical country. 6. Hardly any hot water or water pressure in our room. Truthfully, I'm a rather easygoing person so for me to have this many complaints speaks volumes. The resort is visually appealing, there is wildlife to be seen, the staff was warm and friendly. If you go on excursions, its a bit more accessible from the resort than it is from a resort in the busier part Cancun.

Great

I had a nice stay, great employees. The little buggy trains will make you gag from exhaust smoke, they were on their last legs and couldn’t handle the loads of people on it. So just take walking shoes to the beach and skip it. Also take your beach towel and claim your chairs early. Make sure the chairs not broken either. Water shoes are best for walking into the water at beach, a bit rocky at first. Make sure to book your reservations early the day before for the a la carte. Loved the f [... read more]ood. I feel their should have been more Mexican desserts/cuisine. Great service either way. Bring a thermos for your drinks, I didn’t like the way they washed the cups at the bar.

Lovely resort

The hotel grounds are stunning. The buffets and restaurants are delicious. The maids, bartenders , and staff are so accommodating always smiling and helpful . The few negatives is the beach with all the seaweed but the staff make a very big effort to remove it every morning... Our room in building six was a bit worn could use update or even new paint. We talked to a few couples in this wing with similarities or worse stories.