Grand Sunset Princess

Very impressed with the cleanliness of the hotel. Although, I was very disappointed with the beach. There was huge rocks everywhere you step. I also thought the pools looked a bit rundown. The food was decent.

Grand sunset

The pools were great, the rooms were clean but the beach wasn't that great very rocky and full of seaweed Some restaurants were better then others, if I would have to pick a favourite my favourites were the steakhouse and Italian restaurant, the Mexican restaurant was the least favourite out of all of them

Amazing Resort

Very large resort, with many food choices. Suggest booking the alcarte restaurants upon arrival. Staff are friendly and helpful, everything was spotlessly clean. Would suggest tables at the ocean front be wiped down by the staff more often. Otherwise, perfect.

Very nice resort

My wife and I spent 5 days here in March, 2017. We thought that the grounds and rooms were very nice, pools, beach, all the infrastructure was impeccable. The only negative comment we have, is that the food at the a la carte restaurants was disappointing. It wasn't bad, but we expected slightly more - flavour, selection, etc. The buffets were excellent. The staff were very friendly and accommodating.

Tricks at the spa

When we were checked into the hote there was a woman from the spa who said if we booked an appointment for a massage in the first 24 hours we would get a 50% rebate, the massage would cost 87USD$ or 1570MXN peso. I made the appointment for th next day to take advantage of this deal. When I arrived at the massage location on the beach for my appointment the massage therapist asked me what I wanted for pressure. She said "soft" and showed me the light pressure on my arm "or deep" and showed me the [... read more] dee pressure on my arm. I said deep on my back due to a back pain. When I checked out of the hotel I was charged 2170MXN pesos, I gave my credit card to pay but once the transaction went through I did the math and realized it was equivalent to 120USD$, not the 87USD$ I was told. I explained this story to the front desk, he said it was due to the exchange rate - which is not accurate. He eventually called the spa, they explained I had a deep tissue massage instead of the relaxing massage. I told him that was very sneaky of the massage therapist. He called the spa representative to come see me, they didn't show up by the time my bus came to pick us up for the airport. It's very disappointing that a hotel employee would trick you into buying a more expensive service without indicating that it was more expensive. It's normal for a massage therapist to ask what type of pressure the client would like and she never gave any indication that it was 40$ more expensive to have more pressure. I told the front desk employee that if somebody did that to him he'd be upset, and all he said was yes so that's why I called the spa for you. Well then, thanks for calling the spa representative who didn't show up!

Beautiful Resort!

Resort was beautiful and very well maintained. Food was excellent, rooms were very clean and staff were always available if we had questions. The only small negative we have is that most evening activities were targeted for families and less for adults wishing to enjoy a drink while listening to music.... We would definitely recommend the resort to families!

Excellent resort. Amazing

Everything was excellent, very clean rooms, we had a nice view to the pool. I highly recommend this resort, many a la carte restaurants, buffet excellent. Staff very friendly. Overall we enjoyed our vacation

Great resort!

Food is very good quality, always fresh with great variety. Friendly, fast, professional service. Beautiful grounds! Very clean, very well maintained! Live music and great shows at night. We like a lot entertainment team!

Awesome Resoet

Amazing grounds .... fabulous staff....A1 entertainment crew and top notch staff; first class food selections in numerous restaurants; wonderful spa at reasonable rates ... look for Gina and get her deal of the day :)

Beautiful resort

This resort is huge. ..alot if walking but we liked that .....excellent staff cant say enough about them...pools are great beach is wonderful....great food. .. thanks again to trip central and of course Karol Chareza he is an amazing rep.....does is job very well ....looking forward to next year's adventure. ..I will be calling you Karol 😊

Amazing resort!

We were completely satisfied with absolutely everything at this resort from the moment we arrived to the moment we left. The Sunwing representatives were very helpful when we arrived at the resort and during our stay. The food was excellent whether it was the sports bar, the buffets or the a la carte restaurants. Service from the servers was also excellent. There is really nothing we could say negative about the resort and would not hesitate recommending it to others or going back ourselves.

Average at best

while this resort a few years ago may have deserved a 4 star rating now it is in need of some TLC. Tiles were missing off the pools and a lot of people were getting cuts on their feet. Food at the buffets was average at best but the restaurants were mostly good. The beach was full of seaweed and garbage and swimming difficult unless you wore water shoes. Not a good choice for someone who wants to swim in the ocean.

Great resort

Very nice resort the staff are very friendly.we don't care for resorts this big but this one is well layer out.we had a great time. The ice cream shop is amazing best ice cream I have ever had.its a great location if you like to leave and go to town Playa Del Carman is a short bus ride and cost only 4$ a taxi cost 20-25$

Loved It !!!!!

we could not find one bad thing to say about this resort! It was very clean, nice size rooms, the food was good, staff was awesome. Beaches were very nice. Short shuttle ride into town...great experience. Felt very safe the entire week.

The Grand Sunset Princess - Excellent

The place is beautiful and kept up really well. All of the staff was very good too - very pleasant, polite, happy to be working there, and very attentive to their guests' positive experience. There are pools all around the hotel so you could find a place to settle either for quiet or for fun depending on what you were in the mood for! The bartenders were good but very busy! When things get too busy in some of those bars, they should open up a 'beer only' line to get many people through f [... read more]aster, and then concentrate on the mixed drinks for everyone else. The food was also excellent - always a variety of food to choose from. Be sure to go to each of the themed restaurants during your stay, we did and were not disappointed. Even the hamburger and hot dog stands by the pool cooked up a quick lunch which was delicious mid-day. The rooms are great too - very clean and neat with plenty of room to relax. There are lots of chairs at the beach too so were enjoyed a few days in the sun. I'd highly recommend this hotel for an all-inclusive experience!

It our third time

And has not dissapointed us. VALUE is what we talk about. Qualily/Price is outstanding. The beach, the service, the restaurants the drinks....... The weather, 7 days consecutive sun!! I would go back again!! Strongly recommended.

Awesome resort

The resort we attended was awesome: the staff was very helpful, pools were clean, entertainment was great, the food a la carte was superb and the beach was not that I had ever seen before. I would certainly recommend the Grand Sunset Princess resort to anyone who is interested in staying in Mexico.

Not for me

When you first arrive this resort has a beautiful grand entrance. The grounds are very well maintained and beautiful. The rooms are nice and quiet and decently spacious. I am a beach bumper and was not happy with the beach. There is not tons of beach frontage and when you go in the water you encounter lots of rocky areas so best to have where shoes. I don't use the pools however if you do like them . People really seemed to be enjoying them. The buffets were decent but the a la cart restaurants [... read more] were underwhelming expecially the Japanese one. Overall it was an ok resort but I don't think I would return.

Awesome Time

Everything was great here- the beach was nice- also great pools! The service was fantastic! My boyfriend and I found the buffets awesome. Everything was clean too! We were upgraded to a room with a jacuzzi too which was a bonus!

Ok resort

Resort was great - resort alcohol is awful - had to change rooms as 1st room was beside a swamp and the odor was horrible - 2nd time at this resort and 1st time was much better due to expectations - for a second time stay you would think they would put us in a better room from the beginning and we would not have to request a change of rooms