Amazing

The resort was amazing. It was a great choice allowing us to sit back, relax and enjoy the entertainment they had each evening. The resort was also clean and had a great variety of food. All staff was warm and welcoming. Would definitely plan another trip here in the future. Was happy with the service and experience.

So beautiful

Everything was super and a100 % me and my husband will come back in this place we meet nice and friendly personnel in this resort entertainment five stars 👍😁I’m not going to forget that beautiful place like Cayo Coco

Fantastic Resort!

This resort was fantastic! Grounds were in immaculate condition. Staff were super friendly and accommodating! Food was good. The beach and pools were beautiful. Restaurants were very clean. Kids club was always in pristine condition.

Beautiful beaches clean resort

The resort was clean and the grounds well maintained. Beautiful beach and large clean pools. Great staff and the food was awesome as was the entertainment. Minor issue with the water but was not a normal event for this resort was just unfortunate things happen but was rectified for the most part. I would go there again😁

Some good, some not so good!

The good: the beach was very nice, with clean, white sand and the ocean is that gorgeous blue! We were in building #4 and the rooms were clean (although my boyfriend did kill one cockroach in our room, but it's the tropics, so.....). However, the king-size bed in our room was extremely uncomfortable and the pillows were horrible. My friend was in building #1 and her bed was very soft and comfortable, so I'm not sure what the standard is for this resort. The 2 pools were nice; the hotel is l [... read more]isted as having 4 pools, however, two of the pools are "kiddie pools" by the children's play area and not for adults. The grounds and walkways to all areas were clean and well kept. The one significant complaint that we had is that we upgraded our stay to "Diamond Club" and paid $110 per person (CAD) for this for 6 days for "superior services" and it wasn't worth it. Most times it was difficult (if not impossible) to get wine anywhere and the "Diamond Club area" in the lobby bar was not serviced by a bartender as much as the "regular" bar area. In addition, the premium alcohol was not available at all of the bars and they were constantly running out of mix (i.e. cola, tonic, etc.). However, the one Diamond Club restaurant where you could make reservations for breakfast and lunch everyday, did have wine at all times and great service. The beds on the beach were a nice bonus too.

Loved it!

We absolutely had a wonderful time at Memories Flamenco. We plan on returning this spring! The food was good by Cuban standards and the room was comfortable. We loved the gorgeous beach and beach beds on the Diamond Club side which we splurged on. Friendly staff were helpful across the resort and helped to make the holiday memorable. Overall it was one of the best experiences in Cuba we have had as a whole. Can't wait to return!

Nice resort

Memories Flamenco is a nice resort with a good beach and good amenities. Lots of chairs and huts on the beach - we never had to rush to get one. Staff are very friendly and accommodating. Food was fine - we went to the buffet every night and were able to find something to eat. We would look around, pick what you like and have the guys on the grill heat it up/stir fry it. Lighting in the rooms could use some improvement. A paper card is all that keeps the lights/air conditioning running, an [... read more]d it was very easy to bump it so everything stopped, then difficult to get it running again. Beautiful view of the ocean from the second floor of building 3. Resort is a perfect size making it easy to get around from beach to pool to restaurants.

Superb beach !

This resort was perfect for a 5 night stay with my 9 year old granddaughter. It is very well set out, and from our room in building 1 we were close to the beach, the lobby and the lovely pool, also to the noise from the nightly theatre shows, which finished by 11. Our Nov 9-14 stay was low season, so no problem finding shady palapas. The beach was wide, the water was very clear & quite shallow for the first 10 m. or so, great for kids. The downside was the buffet, mainly the fact that most di [... read more]shes contained meat, fish ham &/or chicken. It's not difficult to have a chickpea salad without ham ! If we had been staying longer I would have asked the chef to provide a few more veggie choices, and I'm sure he/she would have. I found that many of the staff spoke very little English or French, and even when I spoke to them in Spanish, they didn't seem interested in any kind of conversation. The hotel was only about 40% full, so wouldn't they want to at least earn tips by being somewhat friendly? Most were uninterested and aloof, even the SW rep. This was my first ''unfriendly'' experience in all my visits to Cuba. However the animation team who interacted with the kids in the evening were terrific & my granddaughter loved them.

Second time here

Very friendly people at this resort. A little disappointed with the food. Pool needed to be cleaned, by the end of our stay it looked green and we wouldn’t go in. Beach was beautiful. Rooms need a little updating. Our tub didn’t drain properly. Wouldn’t recommend at this time but would go back if they improved the rooms and food. The gardens were immaculate; well taken care of. Everyone there is so warm and friendly. The diamond club restaurant was very nice. Wish we could hav [... read more]e dinner there more than once.

Ok at best

Service was good. Staff were friendly, but very limited supply of certain foods, drinks and bottled water for the room. Food was ok, I didn’t starve. Rooms were extremely run down, not cleaned very well and shower barely worked. Pool and beach were nice. I had diamond club, but there wasn’t really too many benefits other than the restaurant.

Best Cuban resort ever

The beaches were beautiful. The grounds were well kept. The lobby bar was huge. The staff was amazing friendly. I’m not sure exactly, but I’m almost certain this is a swingers resort. I travelled by myself and I got picked up by couples. I had a lot of fun if you know what I mean. Ménage a 3 😎😁

Memories Made

Paradise found. Upon arrival at the hotel we were shown to our ocean view room. The room was perfect! I travelled with a group of 15. The food was very good.The entertainment staff, bartenders, housekeppers, wait staff and front desk staff were all amazing. The gardeners were always offering hats,birds and flowers out of palm leaves. A special thank you to my Trip central agent Halley Ellerbeck for her wonderful service and great customer care. She truly cares about her clients.

GOOD RESORT

The resort was ok,the rooms were smelly.The beds were hard, the food was ok, but nothing special. We couldn't reserve restaurant it was full, but when we got one it was empty, people reserve and they don't go and leave the place empty. The beach was amazing, service great, good working people. Thank you

Little Disappointed

After reading many great reviews on this resort I was a little disappointed in some of the stuff that happened while we were there, ex: 1st day there and we were not able to book any a la carte restaurants as we were told they were all full, but were told by others that there was plenty of empty seats when they were there. We had an issue with our air conditioner as it would not go below 24 degrees and after the 4th time complaining they finally sent someone to take a look and he told us that th [... read more]ere was cool air coming out but he would be back in 5 minutes and never returned. In the main buffet area the air conditioning was also not working and that made for very uncomfortable eating situation as I get hot easily and was sweating the entire time I was eating. Also we did find some of the staff rude when asking for things after waiting and not getting after 15minutes and we would have to ask again it seem to bother them. This is my 6th time to Cuba all different resorts and I would say my first time having issues like this.

Beautiful beach!

We really enjoyed our week. Food, ocean, beach, superb! Would highly recommend. We were a family of 6 and everyone enjoyed themselves. It's an easy flight, close to the airport upon arrival. Very affordable week.

Good resort with a beautiful beach

While the hotel is in a magnificent spot, the food needs improvement. Breads needed to be covered with napkins to prevent flies sitting on them. The selection of fruits especially pineapples were not ripe enough. The beach is beautiful. Staff were friendly. There was no difference between Diamond Club & regular service except for a segregated place on the beach. Not much difference. Gardens were beautiful & well maintained.

There's a week of my life I'll never get back .....

I've been to Cuba more than 20 trips, so I'm aware of it's limitations and I've never been disappointed enough to complain about it. We didn't go in the pool after the first day. It was so cloudy you couldn't see the first step. Yuck ! My brothers room, the air conditioning was barely holding on and the smell of mould and mildew were so bad it actually made them sick by the end of the week. We were told "Sorry no beer / no red wine / no sparkling water" on several occasions at 2 differ [... read more]ent bars including the beach. Coffee machine was broken at the 24 hour snack bar so everyone was herded to the lobby where the staff were obviously overwhelmed. It's a shame, the property was lovely and the beach heavenly but I wont be going back to this site.

Love this resort!

As always the staff were excellent, the food plentiful and good (for Cuba). Beach is amazing. Room was clean, bed was comfy and ac was strong. By the end of our week the pool was going a bit green, but the ocean was awesome!

Fabulous holiday

This hotel resort gives amazing value for both adults and families. The staff are so friendly and helpful. There is a nightly professional show in the theatre, daily poolside dancing demonstrations and participation, water aerobics, organized games for children, 3 separate pools, 3 first class dining rooms, a fabulous buffet and 24 hour snack bar. Did I mention the magnificent beach and ocean views! See it all for yourself.

A family friendly resort

This is our third time at the resort. The beach has been greatly improved since our first visit 6 years ago. What used to be the downside of the hotel is now it’s best attraction. The food was typical Cuban fare. The waitstaff were attentive at the buffet, snack bar and the creole a la cart. Our family booked two rooms as we are a family of five with small children. We only used one room as the bathroom in one of the rooms was not working properly. The manager called us after our third n [... read more]ight to offer us an upgrade as they noticed we were only using one room. We were moved to building 2 on the ground floor just steps away from the beach and diamond beach bar. The family suit upgrade was an unexpected and very thoughtful gesture on the part of the hotel. The shows were more guest participation and we noticed many shows we were used to were missing. Regardless the Michael Jackson show was still on and still really good. The guest participation shows were pretty funny and got people engaged. Overall we had a great time and would go back a fourth time if we are able to get the same family suit again. We’ve been spoiled.