Best vacation ever

Large resort , Hideaway was perfect, furthest away from children's area of resort. Best service ever received from all staff. Will return. No issues with food quality, good service at a la cartes. Price transfer was amazing.

Beautiful Resort but needs time to

This is a Beautiful Resort. The architecture is outstanding. The Rooms, Food and Service are amazing. Not fond of the seaweed in the Ocean. Had a wonderful time here with my husband - February 18 - 25th. I would recommend this resort although I was hoping the Hideaway was further apart from the Royalton Resort. I wanted a little quieter and smaller Resort. Still had a great time! Special Thanks to Sigfriedo, he is a great asset to this Resort!

Pretty good

The Resort was very nice. I thought the Hideaway did not have near enough chairsspace for the people there. 4 out of the 7 days we were there we ended up going to the other side of the beach because they were all in use by other guest. Same goes for the pool. We should have just saved our money

Excellent Resort

This hotel is visually beautiful, the beds were like a dream, the room awesome clean and comfortable. The shower had a double rain shower, a seat, and a hand held, the jacuzzi tub awesome. Restaurants were amazing, food was delicious. The only issue I had was the beach was murky and weedy and I am a beach lover. If you want a better beach go to Cancun or further south in Mayan Riviera

Enjoyable visit

Enjoyed our visit. The room was lovely with an ocean view. They needed more lounge chairs by the pool. Also needed more shade cover on the beach. Staff worked hard to get rid of the seaweed. We enjoyed the entertainment nightly.

Nice resort - still too new (glitches to work out)

Best part: fantastic food (even buffet), great drinks, pretty resort, nice gym/spa facilities, friendly staff, beach party was fun, close to airport To be improved: wait times at restaurants (sometimes 1-2 hours)!! workers & machinery cleaning beach all day/every day, music throughout the resort was lame, 'adult only' applied to 1 pool and section of beach

Great Potential, but not quite there yet

Spent one week prior to the official opening of the resort. The facility is modern and clean, and the staff is very friendly. I loved the swim out heated pools. From that perspective 5 stars indeed. There were still some repairs and construction going on while I was there, so there was some noise and certain sections were not accessible. Food and service in the restaurant was inconsistent and they run out of food and certain beverages during the week. The staff looked overwhelmed. There is no do [... read more]ubt in my mind that they were understaffed, but again, staff was doing their best to please and provide 5 star service. Now, my biggest issue was with the entertainment and overall feel. Most of the music I heard the whole week was american rock. I definitely did not feel like I was in Mexico. I felt like I went to states:-( For this reason alone, I doubt that I will go back. Also, they have a great teen area with pool, ping pong tables, fuse ball table, air hockey, but adults are not allowed. There was nothing of that sorts available for adults. I guess we were supposed to just drink away and danse to "good old rock n'roll". Very disappointing on this front. Another disappointing fact was the availability of chairs, shade and nice beds. Never managed to get a spot on the bed. The last day I understood why, tipping staff will get you to hog three beds, two at the pool and one on the beach! I have nothing against tipping to reserve, but most of the day the places were empty and the people that were on the beach did not get to enjoy such nice furniture. Something should be done about that for sure. Overall, I had a very good time, but I can not say this was up to par for a 5 star hotel. It will probably be better in few months:-)

Almost perfect

Everything, food, beach , room, service, drinks were great except for 2 issues. The first is the rooms that are facing the mangrove- it's smells of sewage at times. The second problem is shortage of umbrella on the beach and people leaving to towels to reserve the pool and beach chairs. The hideaway section (adults only) is way too crowded, more so than the family section.

Great food ,booze and rooms..but boring

Had an amazing room, good food and excellent booze ...... But elevator music at the pools .... Boring entertainment and everywhere closes early other than disco ....... Beach and beach bar was very nice ...... However water was the the murkiest I've seen on the Caribbean due to the reef off shore ..... If u are there to sit by pool eat and sleep great place ..... Not a party place at all

Great Resort!!!!

The hotel was amazing! The service staff was always readily available and went above and beyond! The food was also great(which you would never hear that from me from previous resorts) The only down fall that we saw was the hotel was lacking in entertainment of any kind! There was nothing going on even during the day to make you want to stay and not venture out, even the music at the adult pool was less than desirable! Other than that it was a great hotel.

Brand New and Amazing!

Stunning resort, great food, wonderful vacation. We recently stayed at the Royalton Hideaway and had a great time. People are great pools are amazing and drinks plentiful! Special thanks to Mocca - great lady!