Catalonia Riviera Maya: Nice resort

Grounds are nice well taken care of Rooms need some updating outlets need to be working Light fixtures need to be clean Vents need to be dusted Buffay lotta times of food was not very hot and basically the same thing over and over the pool entertainment was excellent. etc. Carla Pepe Kevin DJ they were all great very respectful and very nice.Etc .

Catalonia Bavaro Resort: Nice Resort--glad we went!

We travelled with another couple and had a bit of difficulty at the beginning with rooms that had poorly functioning air-conditioning and ceiling fans. The front desk staff was quick to resolve these issues by moving us to other rooms. There were several other maintenance problems which were also resolved quickly. In keeping with these difficulties, it should be noted that some parts of the resort need to be upgraded and have become 'well-used'. Overall, the resort grounds and main buildings are [... read more] extremely well-maintained. We enjoyed the pool and the beach area and although (as noted by other reviewers) it was necessary to 'save' lounges quite early in the morning (before 8:00am--so save your beach towels at the end of the day!) we were able to get 'choice' spots under cabanas. It is unfortunate that many people chose to save spots and then left them vacant for much of the day---not sure how to rectify this though. We were quite pleased with the variety and presentation at the 2 buffets and the waitstaff was excellent! However, 3 of the 4 a-la-cartes were somewhat disappointing in terms of choice and food quality. We were really pleased with Mikado restaurant--both the food quality and service. Also, we found the baristas (great specialty coffee shop!!), bartenders and servers to be extremely friendly and attentive. Our biggest disappointment with this trip was with the service provided by Nexus Tours (contracted by Trip Central) who were responsible for our transportation to and from the airport. We found the process to be unnecessarily complicated and time-consuming. For example, when we arrived, we had difficulty finding the representative and then we were taken to the wrong bus. For the return trip to the airport, Nexus's on-site representative could not be found the day before departure to confirm a pick-up time. On the morning of our departure, we found the representative who at the time was dealing with someone about a refund for a missed excursion. After waiting some time, we asked if he could simply give the people waiting (there was a line-up by this point) the time our bus to the airport was leaving. He rudely told us 'No' that we would have to wait until he was done with the refund--which turned out to take in excess of 1 hour. A simple posted announcement or just providing the information we required would have minimized stress at the end of an otherwise pleasant vacation.

Catalonia Bavaro Resort: A good place to take it easy

We stayed at the Catalonia Bavaro in Punta Cana. We went for 8 days, and had a great time. The staff was friendly, and the resort was well kept. We had some language barriers (which our booking agent mentioned at the time of the booking), so that proved a little more difficult than originally thought. We were able to communicate well enough, and the resort uses WhatsApp for all of their communication, which was very helpful. The food was good, but not out of this world. The rooms were nic [... read more]e, and the wifi was decent. We stayed on the family side which was nice. The only thing for us that we found frustrating was the room cleaning schedule and lack of fresh towels. We would leave at the same time daily when the cleaning staff arrived, and we would come back about 5-6 hours later only to be asked to leave our room so they could clean. Overall it's a nice place to go and honestly take in a week of sun.

Catalonia Playa Maroma: Amazing Resort

Our stay was going exceptionally well until an unfortunate incident occurred: my children accidentally broke the TV in our room. The hotel charged me $800 for a replacement 45-inch non-smart TV, which, upon research, I found could be purchased for around $300. I expressed my concerns about this discrepancy and requested to discuss the matter with the manager. Regrettably, the managers did not make themselves available to meet with me. This experience left me feeling let down by the management's  [... read more]handling of the situation

Catalonia Grand Costa Mujeres: Amazing experience!

This resort exceeded my expectations! Resort is very new and I love the decors. There are many food choices and all the food tasted amazing! Best food I had on any resorts. Beach and ocean is nice but could use more shade. Overall fantastic resort and definitely recommend this to anyone.

Catalonia Riviera Maya: Best Staff ever!!

It’s a beautiful resort. Not too big, not too small. Tons of options to sit back and relax. Didn’t feel crowded even at a full buffet. Lots of shade options as well as sun. The buffet food could have been a bit better but the restaurants amazing dinners made up for it. But the staff.. I would return just for them! Pedro and Oscar are the most fun bartenders you could ask for!! I’d go back just to see them again! Nobody is hounding you on the resort which was amazing. People come by and a [... read more]sk if you’d like your hair done or a massage but quietly dismiss themselves as soon as you say no thank you. Very kind people there. We had an awesome honeymoon to say the least!

Catalonia Playa Maroma: Wonderful Small Resort

Rooms were very nice and clean. Food was good, however buffet hot items often cold. Amenities were good for a small resort. Grounds keeping well maintained. On the downside, lots of areas in cement walkways, were cracked or elevated with potential to trip and fall. I did trip on one and stubbed my toe. Although there was a policy and note on all chairs saying you could not place items and reserve chairs, many people did so anyways resulting in never getting a lounge chair in the morning as  [... read more]towels were placed on them. This policy should be enforced by staff removing towels if no one on chair after 1/2 hour in morning. Also, one morning there were no clean pool towels resulting in many having to wait 20 minutes for a clean towel to arrive. There were no bars or ramps in pool to assist seniors walking into pool.

Catalonia Playa Maroma: Amazing resort

Arrived, check in was quick.Check out took minutes. It was our second time at this resort.Dining and drinks were way above average. The hotel room was great ,grounds were beautiful,washrooms always spotless and the beach and pool area great. We had a wonderful trip.

Catalonia Royal Bavaro: Great resort

Super week with friendly staff and amazing food! The hotel room was spacious and always clean with fresh towels every day. This is our second time at the resort and would go back in a heart beat! The Privilege package was perfect for our group!

Catalonia Bavaro Resort: Worst resort ever!

The check in process was absolutely horrible. I went with my 62 year old mother and had to carry two 50 lb bags up 3 flights of stairs when we had previously requested the ground floor. There was no selection of food at this resort. The toasters were broken for three days before anyone replaced them. The cleaning staff didn't leave any towels in our room at all do we had to call daily and wait hours just to take a shower. We went 4 days without any water in our room and when we called they told  [... read more]us they would bring some up and never did. The room next to us was robbed! Safe broken into and room trashed. When they called security, security asked if they were drinking emplying it was their fault and noone else's. The service was horrific! At breakfast we were not offered any coffee or water or juice. When we asked for it, it came when we were finished. It's a shame as the grounds were nice and the pool bar staff were lovely. But everything else negates this! I am not a happy traveler.

Catalonia Grand Costa Mujeres: Outstanding Resort

This is a top notch hotel. I would recommend anyone visiting Cancun to reserve in Catalonia Grand Cost. The room service, the food, the reception, the housekeeping, the bell boys are all amazing and you have lots of restaurants that can match your taste and so many activities during the day and night.

Catalonia Yucatan: Second Class Guest

This was our 7th stay at the Catalonia Yucatan Beach and it will be our last. We loved staying at this Resort. At the time we booked (August) all the ‘Specialty’ Restaurants were included. Just before our final payment (December 8, 2023) we noticed that the website for the Catalonia Yucatan Beach no longer included the Japanese, Steak House or B’loved restaurants. We contacted Trip Central about this and they in turn contacted Westjet Vacations. We were told not to worry we would be able to go [... read more] to all of the restaurants. When we got to the Catalonia Yucatan we found out that NO, we did not have access to the Japanese, the Steak House or B’loved restaurants. When the guests of the sister hotel Catalonia Riviera had access to everywhere, we definitely felt like second class guests.

Catalonia Yucatan: Not recommended

The grounds and the staff at this hotel were fabulous. They were all very friendly, and as helpful as they could be. However, the rooms in the Yucatán part of the hotel, are old and worn out. There was a damp, musty smell that never left the room. the bathroom definitely needed an overhaul.

Catalonia Playa Maroma: Worth every dollar!

Firstly I would like to say thank you to TripCentral for making the booking process easy. Secondly, Sunwing was a nice experience with me issues. And lastly, Catalonia Playa Maroma was the perfect resort for our family. If you are looking for an authentic experience, great service, spectacular beach and great food/drinks this is the place for you. It was perfect for a relaxing experience along with building great memories with the family.

Catalonia Yucatan: We all got sick

Shows are good. Food is okay but rooms need some serious reno. Its all and it got mold in the room. We all ended up with pneumonia. They dont wash cups properly and especially at the bars. Service at The mexican restaurant is garbage. This resort is not 4.5 star. Its 3 at best.

Catalonia Yucatan: Do not go there

Beach does not exist. Lots of see weed and on the other side its all rocks. Also ive been extremely sick. Something is in my lungs. Went to clinic one day after I came back. I noticed that they only rince plastic cups at the bar. Literally stay away unless you want to catch a disease.

Catalonia Playa Maroma: Good resort

I enjoyed the Catalonia Playa Maroma. The food was pretty good and service was exceptional. Great beach and lots of sun loungers on beach. We had a privilege superior room and was easy access to beach and pool. The animation team did a great job with lively entertainment. A la cartes were easy to book online but had to book 2 days in advance for some restaurants. Wildlife is abundant and great entertainment. Seemed to be mostly Europeans on resort. Not that that was bad but not the norm I’m used [... read more] to. All in all a great experience and would recommend. My experience with booking through trip central was a good one also. Very well communicated and a smooth booking with no issues.

Catalonia Yucatan: Wouldn't go back.

If you have already booked this resort, I doubt you'll love it, but you'll be fine. We booked last minute for some much needed sunshine, and we certainly got it. There was sunshine, warm pool temperatures, nicely manicured grounds and comfortable beds. I'm surprise to read reviews that say the food is good and the beach is beautiful...neither of those is true in my opinion. The beach is VERY rocky, but we knew that going in. There was also a shortage of beach/pool chairs most days. I am not a [... read more]t all fussy, but the food was certainly not good, and and was quite repetitive. We ended up walking to the marina a few nights to have dinner out. Also the resort is about a 90 minute drive from the airport, if that makes a difference for some. I have been to many AI resorts throughout the years and I would say this one would be at the bottom of the list for me.

Catalonia Yucatan: Amazing!!!????

This resort was very very clean and the staff were Amazing.. The entertainment was very very good...The room with a balcony was good.. The only thing is there should be music at all pools and the beaxh.

Catalonia Bavaro Resort: Resort is Okay

The resort is Okay. Nothing really stands out in my opinion. The rooms was ok, the food is ok but not great. The only way I would book this resort again is if I got an amazing deal. The best part of the resort is the beach.