Barcelo Bavaro Palace: Great vacation

This was our third visit to the Barcelo Bavaro Palace. This time we traveled as a family of six adults and stayed from Dec. 9 - 16. The facilities were as impressive as during our first visit and the staff was helpful and courteous. If your Spanish is limited, you will find that the staff's English has much improved. The beautiful beach was well groomed every morning, and there was sufficient aquatic equipment for our enjoyment; we went sailing every day. While the buffet restaurant was good, th [... read more]e specialty restaurants were all excellent; the six of us could not agree on which one we liked the best. We had a great time and are looking forward to our next visit.

Barcelo Maya Caribe: Not 5 Star rooms or service

Poor start, left waiting at Cancun airport by Sunwing for nearly 2 hours before transportation to resort arrived Requested two beds, as I was travelling with adult daughter, told two bed room not available, had I known that, I would never had booked the resort. Second day transferred to handicap accessible room with two beds, room very basic, shower and toilet not comfortable, door rotting leaving rot on shower floor. Food was good, nothing exceptional though Beach and pools were good, not c [... read more]rowded Service was fine, room/maid service missed one day Not a 5 Star experience as advertised, but managed to have an enjoyable time Would not return unless they could guarantee requested room in requested section of resort

Barcelo Aruba: Fantastic Lively Resort!!

Dec 8-15, 2018. The grounds of resort are very nicely manicured and kept very clean. Bathrooms on resort are kept clean as well as the pool area and beach. Both buffet restaurants were very clean and nicely decorated. Our room was nice, bed and bedding very comfy and cleaned everyday. We found the staff excellent!! Great job!! We loved the lobby where they had live music daily and nice club chairs to gather in as well as the bar area. We give the hotel a 4.5 star, beach a 5 star, and food a [... read more] 4 star. The location of hotel was fantastic with shopping and restaurants and bars right outside front doors. Overall value we believe it was priced a little high as we have been to another resort in Aruba last year with fabulous food and a couple hundred $$ less. Overall we really liked the resort!!

Barcelo Maya Colonial: Fantastic Resort!

This hotel is very well maintained, and absolutely gorgeous. The pool is immaculate, and the grounds surrounding the pool are very clean. The wait staff are very friendly and kind! Would recommend this hotel!

Barcelo Maya Caribe: Great Holiday

Beautifully kept grounds, clean room. Food and service in the buffet restaurants was fair but the a la carte was better. Pools were amazing, loved all the water fountains in the pools and around the entire resort.

Palma Real: Unsatisfied :(

To the manager and owner of Allegro Palma Real resort, As my friend and I were online looking for good deals for vacations in Cuba, we happened to choose yours thinking it was a nice resort for a fair price. After spending $600 for a week stay at your resort, I have to say it was anything less than satisfactory. For starters, my friend and I had to deal with a room that was practically falling apart. The door would barely open and close, lamps were burnt out and not replaced, plus a broken [... read more] shower that had no hot water all week. After asking several times for it to be fixed, the problem was never solved. Then on top of all this, there were bed bugs. I am now covered head to toe in multiple bed bug bites that are red, swollen, and immensely itchy. The food was absolutely terrible, and I am embarrassed that such a low quality of food would be served to people. Me and my friend got very sick anytime we ate at the buffet or A La Carte’s. This forced us to go spend more money in town just to get a decent meal. Lets not forget that we are exchanging Canadian money for CUC – so we are already losing money on the exchange as well. Most of the bathrooms were under renovations during our stay, to the point where the female bathroom on the main floor became a co-ed bathroom. There was rarely any toilet paper, and the bathrooms were not maintained at all. Not only did we ask your staff several times to accommodate by at least replacing the burnt-out light, no one seemed to care about our wellbeing and satisfaction whatsoever. Arriving home late Wednesday night (December 12, 2018), the bed bug bites had become increasingly more inflamed and itchy. I now have to go to extreme measures at home to make sure the bed bugs don’t spread in my own home. I have pictures to prove the bed bug bites and will be seeing my doctor as well. I hope I am making myself perfectly clear, I certainly did not pay all of this money to experience a vacation like this one. Never have I wanted to leave a resort more in my life. The only good part of this resort was the beach, which ironically wasn't even near the resort. Coincidence? I am never one to complain but I have to stress my true disappointment in my stay here and would appreciate a refund for the inconvenience. I will never be back to this resort, and you should consider closing it down until all problems are fixed and you can provide your guests with a higher standard of service, accommodation, and respect.

Barcelo Maya Colonial: Fabulous Resort

The resort was huge, clean and had plenty of activities, bars and restaurants. The staff were always friendly and helpful. The al carte restaurants were amazing (Italian my least favourite). Beach was rocky, fine if you bring water shoes. Good selection of liquor. Overall a fabulous vacation and I would return.

Allegro Cozumel: Amazing resort

Wounderfull place people are very friendly. We met the executive chef. Italian restaurant is a must. Drinks were expertly made. Snorkeling right at the resort was great. We did a day trip to a local reef. Check in needs improvement.

Occidental Caribe: Defineltly a four star !!!

The hotel itself was in pristine condition. Not even a blade of grass out of place. The main buffet was not good, always cold. The ala carts were good. The maid service was ok, but had to call for towels and face cloths a couple of times. They don't like to keep the bar fridge stocked up with beer, had to call for it also. The staff were very friendly and helpful. Our Transat representative didn't seem to know his job very well. He quoted us a price on an excursion but then came back to us and r [... read more]aised it another ten dollars each. I asked him three separate times if alcohol was included, as my husband and I enjoy drinking while on holidays, he assured us that it was. He was wrong, he sold us a health spa type or snorkeling tour with absolutely no beer or alcohol. We went to see him the next day but it was his day off, and we were leaving the following day. We did see him before we left, with no satisfaction. Claims that he didn't know. So as I said, he did not know his job. We called AIR Transat to complain but they never got back to us and their website was unavailable. One more thing, the beach was beautiful but was unable to go in the water as it was too rough.

Allegro Cozumel: Phenomenal resort!

I simply can not say enough about this place. Super clean, food is delicious, service outstanding. Love the authentic bungalows, everything is very close. I would definitely love to return with my family.

Occidental Costa Cancun: Unforgettable trip !

Occipital costa Cancun was very clean environment it was very harmonious and the step members were friendly gestured. I really enjoyed dining .my favour food was seafood. I would love to visit Cancun again .

Palma Real: Great people.

My 4th time to this resort only because of the location to town the people that work here and the finally finished renovation to the swim up pool and disco. The beach is amazing but a short walk to get to. Another improvement was the restaurant at the beach for use of the hotel patrons

Barcelo Maya Grand Resort: Huge resort

Rooms were not very clean buffet was not very good unless you pay 170USD per day for premium level access. I would never stay here again you get charged for absolutely everything we ended up spending. An additional 3000$ on activities such as seadoos its a complete rip off and I’m very upset.

Allegro Playacar: Great resort.

This resort is very clean: nicely laid out..grounds and buildings, recently renovated, very good food and liquor served up by a kind, caring and knowledgeable staff. It's location close to town is a plus. The beach is superb. I decided to attend a time share promotion connected to the hotel. This was entirely my decision, and I was fully aware or what was involved...no purchase made. I would highly recommend this hotel for all the reasons mentioned above. Mike Brady

Barcelo Bavaro Palace: Very Nice Resort

We loved everything there. It is very clean resort. Very big too. A lot of activities in the pool and on the beach. Most of the food was good. But the people who working there are not welcoming as other countries.

Barcelo Bavaro Palace: Amazing Resort

The resort is really nice, clean, big and got a lot of activities. Location and weather were amazing. The beach was very clean and they had a lot of activities on it. Just I will recommend to have more varaity of food for the open buffet.

Occidental Caribe: Good Resort

Very clean. Staff is not very amicable... and they like to enforce all of the little anoying rules. Also, no free internet anywhere during the day... you have to pay 12$ us for 12 hours... WOW. Was also very hard to get the mini fridge filled correctly everyday (always missing something).

Barcelo Bavaro Palace: Good but needs work

This was our third consecutive year returning to the Barcelo Palace Deluxe. The location beach and weather was fantastic. The past two years we stayed in the Beach Front Jr. Suits as club premium guests and were very happy. This year my wife really wanted a tub in room so we splurged on the Beach Front Master Suit which comes with a living room area tub in and tub out. Upon arrival (2:30) we were checked in and had to wait for our room which we got into at 5:30. We arrived to our room to find no [... read more] inside tub. (I know, first world issues) I called to the club premium desk and was bounced around from desk to desk for literally an hour. I finally found someone who said they would have a manager call me back shortly. We carried on with our evening. A few hours later I spoke with the manager who was also the gentleman who checked us in the previous year (Elvis) I explained the room issue and mentioned that we were third time around guests and it was a tenth anniversary trip,he seemed understanding and said he would call back with a solution before nights end. We received no response and called several times to no avail. We also brought the issue up to our Transat rep who said "best to move on and not waste time". Which we did. We decided to forget about it and not invest any more time into it. We loved our beach time and the resort is very beautiful and well kept. Service staff are friendly. The alacarte restaurants (excluding the French) suck.. sorry they do. They are tired poor service forget about you, bring half orders etc.. We don't complain much and it may not sound like it but we roll with the punches. (And still tip well) we don't make a big deal over missed soups or wrong drinks. We actually had more fun this trip than the previous two, but that was not due to the hotel doing their part. Long story short.. the shows haven't changed the entertainment hasn't changed the menu's haven't changed. The hotel messed up our booking and had many opportunities to turn a bad situation into a positive situation for returning guests on a special occasion. But they didn't not did Transat. Would love to return to Bavaro beach but it won't be with Barcelo :(

Allegro Cozumel: Nice Relaxing Vacation

We enjoyed our week at the Allegro Cozumel, the grounds were well maintained and kept clean. The maids did a great job, the room was always clean and the fridge was always restocked. The food was good for an all inclusive, I found the oriental alacarte was the best out of the 3. The staff were excellent, they were all friendly and helpful.

Occidental Punta Cana: Great Value for a 4 star

Everything was very nice at this resort. Rooms are recently renovated and quite spacious. Bed quite comfortable. Only negative is that a few days we had no hot water for a shower at 5pm. The beach is beautiful with white talcum powder sand. No snorkelling and NO palpas for those who need shade. The food decent with a lot of variety. The ala cartes are hit and miss as always. We would definitely consider returning to this resort.