The grounds and rooms were very clean with so many amenities and activities! The food was delicious with so much variety! The staff is welcoming and very attentive. We would highly recommend this resort to anyone.
Full disclosure, I had what may have been the nicest room at the resort if one was looking for beachfront, swim-up serenity. The room was large and comfortable. The view to the ocean was 10/10. The room was kept clean and stocked and the entertainment system was adequate (despite only working 2/3 of the time).
I was in 1105.
BUT! Despite being adults-only Diamond, you really need to access the entire resort, making only the time in your room really that elevated experience. 90% of servi[... read more]ces are in the large, family friendly and NOT serene part of the resort. Restaurant dining only had one option in the adults-only diamond club area (and it was excellent).
So this is not truly an adults-only diamond club experience, in case that's what you are used to at other high-end resorts.
Last point: the diamond club lounge in the adults-only is like a rec room, including very uncomfortable furniture, funky smell, a well stocked but awkward to use bar- not something I could see anyone wanting to use besides for check-in/out and problem-solving.
I would return if the price was right, and especially to room 1105.
I never did figure out how butler service was really very helpful at all.
Our stay at Paraiso Lindo was so amazing! Beautiful amenities. Good Buffet and awesome a la carte restaurants. Great family style resort with a host of activities for children. We would certainly book here again!!
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Lisa12 -
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Margaritaville Island Reserve Riviera Cancun: Ok
The hotel was really nice but very limited activities. Food was ok. Limited restaurants that close early. Service was ok. for a 5 star I was expecting exceptional service and food. The beach is small. two steps from the Canbana and your are there and lots of seaweed. They could at least clean it up. The hotel is beautiful.The entertainment wasn't that great. If you like an older crowd 50+years and couples old this place is for you. It is a quite hotel if that is what you are looking for. I found[... read more] the hotel to be a lot cooler in terms of temperature than other places in Cancun. If you want to stay at a really nice hotel with not much to do, This is the place for you
While we still enjoyed our enjoyed our time here, and the room was clean, and fresh, we were disappointed in the location of our Privilege room, due to the path beside had alot of traffic from the staff rolling carts in the wee hours waking us up at 5am.
The theater entertainment was NOK. There is not much beach area to speak of. Pools were too cold.
Food was great where ever we ate. Distance from the airport was a bit further than expected, and transport was brutal.
You can walk to the [... read more]shops and a marina, which was nice.
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Private -
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Barcelo Maya Tropical: Something for everyone!
This resort was amazing! We travelled as a couple with my in-laws, and would definitely return again with our baby. There is something for everyone! You have access to 3 of the 5 resorts if you stay with at the Tropical or Colonial. These two are basically twins and you share some of the same amenities. We had no reason to explore the other resorts but the stretch of beach allowed for nice long walks. If you enjoy the water, make sure to bring water shoes as it is quite rocky in most areas. Ther[... read more]e are some access points where soft sand is available. There is an amazing water park for kids right by the main pools, as well as a larger one at an additional cost. There is a casino, bowling, a mall, rock climbing and so much more available to you. If you enjoy getting a workout in the gym was amazing and also included towel service. Food was great! Lots of options and good quality. The evening shows weren’t to our tastes, but the auditoriums were always packed. Overall, we thoroughly enjoyed ourselves and plan to return again! The only bad experience was the transportation back to the airport. We were packed into a tiny van & made to sit at the very back where there was no windows or airflow. I’m not claustrophobic by any means, but this is not an experience I ever hope to experience again.
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Private -
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Paradisus Playa del Carmen: Great trip
We loved the paradisis resort. Everything is super close and walking distance to the beach, pools, restaurants and room. We will definitely be back with our two kids. The one area that could use improvement is the entertainment. I was told by those in the adult section that there was more activities on our side and no shows or performances at night.
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Private -
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Blue Bay Grand Esmeralda: 3 star at best!
Grounds: beautiful and well kept. Buildings are run down and in need of work.
Rooms: run down, sliding door didn’t work, lots of rust, had to change rooms twice. After two family members got sick, we requested to pay for a second room to have more separation. The front desk staff was quite rude and would not help with this. They suggested we pay $270 usd per night or try to find a promo code online. I don’t feel like this is a reasonable suggestion … you work there, you find the best price and[... read more] we will pay it. To ask a guest to go prove out rooms online and they will match it is unacceptable. That’s your job not mine. The unaccomadating attitude of their staff cost them the rental of another room, there was lots of availability, and we had to then spend Half the day organizing two cots and moving beds ourselves. I would not recommend this hotel to anyone.
The tap/shower water smelled like sewage, and my whole body and hair smelled foul after every wash and bath.
Some of the guests kept their belongings on the Beach Gazebo overnight, and this way, they held it all the time. The hotel must have a rule to remove the stuff if left unattended for more than 30 minutes on the Gazebo.
The staff was courteous except for a few. The food menu was rotated daily in the SPOON buffet, and the rest of the restaurant was ordered to cook.
They run locality pres[... read more]entations and offer $150 vouchers, like collecting tickets from an in-game arcade to get souvenirs. That is how much the value of the Gift vouchers is.
Overall, the experience was positive, but I recommend looking for other options if available.
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Jcormier -
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Bahia Principe Escape Sian Ka'an: Another Amazing trip!
This is my 3rd time at the resort. Fell in love with the resort and staff all over!
We stayed in the Penthouse suite.
Food was good, the only bad comment is that is has super hard to get reservations at the Alacartes because of resorts being full.
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Brian40 -
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Bahia Principe Escape Sian Ka'an: Not A Luxury Resort
Definitely not a five star, room was small and musty, bed was extremely hard. We asked for mattress topper 6 times and didn’t get one until our seventh night on our 10 day trip. Shows have been replaced with pay to watch shows, liquor is value brand and top shelf for privileged guests only. This was our 2nd time there, first time was great but seams they are worried more about costs than the quality of food, service and rooms. We won’t be back a 3rd time.
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Vero82 -
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Bahia Principe Explore Akumal: Beautiful resort, some policies not so good
Beautiful resort, grounds were beautiful and well kept. We didn’t get an updated room but our friends got upgraded to one with a swim up pool, they were gorgeous. Buffets were good, the 2 a la Cartes we got were delicious. The staff and entertainment at all resorts were great. Highly recommend the silent disco! The beach at Akumal was enjoyable, although if you’re looking for sandy beaches, this isn’t the one to choose. Take note, although only an hour from Cancun airport, add in all the drop of[... read more]fs along the way, our commute one way was almost 3 hours!
When we booked, we were under the assumption we were in Adults only but we weren’t; might have been our mistake, maybe we should have requested it the AO block?
Our agent Candice (who was great!) requested a few things: honeymoon, king bed, close to beach and pools. When we checked in they gave us double beds so we asked for king. We ended up at the very back of the resort, furthest from everything. Not a huge deal, just not sure why we have requests if it’s not an option. I thought maybe we’d get a congratulations basket or a bottle or champagne or something for our honeymoon. We saw banners at other rooms celebrating birthdays, anniversaries etc. I guess it depends on who at the resort deals with your agent.
Biggest disappointment was the a la Cartes. We found out a few days before we left that we had to book dinners 10 days in advance on their app. We were only able to get 2 online. When we arrived, we tried to book more and they were completely full. We were advised to show up and hope for no-shows. We did this twice at two different restaurants and although tables were empty, we were told we could get a table if we paid $480 pesos (or more) for wine. We denied that, our package should’ve included 7 dinners and we only got 2, why would we pay more? So that’s disappointing. We are lucky we found the Facebook group, if we didn’t, we would’ve arrived to all A la Cartes fully booked. So fyi, if you don’t book the dinners in advance you’ll be eating buffets every day which is not what we’re paying for. A little disappointing since this was our honeymoon.
For a ‘Luxury’ resort, it wasn’t very luxury. We honestly would’ve received the same services, food, experiences paying significantly less a person at a different resort in Mexico.
Overall, we had a great time and didn’t let the hiccups upset our vacation.
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Private -
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Barcelo Maya Colonial: The Barcelo Maya is perfect.
The place is massive, with that comes an endless number of possibilities for dining, activities and beaches, you know you are in the right place when divers come to your resort to dive the reef just off shore.
Amazing resort, staff were so kind, food was good, overall resort (pools ,bars, beach) fantastic! You also have access to the other 3 or 4 resorts in the compound which was great! There is a maya mall, casino, activities even a Mexican market all within the resort which was amazing. Also did the caves and tulum ruins excursion that was phenomenal. I highly recommend this resort, I would revisit 110%.
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David -
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Catalonia Riviera Maya: Solid Mexican experience
Beach-Snorkeling in the bay was great. Beach was good although the entrance to the water is rocky but that is happening all down the coast with the erosion of the beaches.
Food -was pretty good at the buffet, the bloved restaurant was very good (only available for privileged guests). Steak house was great. We didn't try the other a la cartes due to reviews.
Entertainment- staff is amazing and the evening shows are quite good. maybe not for everyone, but we liked them.
Rooms- traditional and[... read more] comfortable. Nothing fancy but Im coming to mexico and expect the workmanship to be a little rough.
Gym - decent with enough machines for the size of the resort.
Water sports - not a lot to offer here. Some kayaks but you can't really go anywhere too interesting. You can explore the inside bay, which is fun enough for an hour.Beach volley ball and other games were great and well organized by the staff. You wont be bored if you want to participate in the arranged activities.
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Tee-Jay -
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Ocean Coral and Turquesa: Great resort - horrible beach water
The Ocean Coral and Turquesa is a very nicely laid out resort, with 4 pools (1 Adult only, 2 general pools and a children's pool)
The El Beso (adult only) room was recently renovated, and well appointed, with a shower, bathtub and private toilet area. spacious room with a couch and desk area. Lots of plug-ins and USB connections for those electronics in our lives!
Of the 6 restaurants, 3 required reservations (all done through the Ocean Coral app) and provide a great selection of choices. Ja[... read more]panese grill; Italian; Mexican; Brazilian skewers; Romantic Dining and a burger shop. The Villa Marina (Brazilian) was being renovated for most of our trip, but it opened in time for us to enjoy. The buffet offered numerous choices daily, with vegetarian, gluten free meals available. And their dessert section was delicious!
The only complaint we and many others had, was the color of the ocean water at the beach. Not sure if this is an ocean current situation along that coastline, but the water was brown for 1/2KM from the shore. The amount of sargassum washing up daily was cleaned as best they could.
Overall, a great 2 weeks (Nov 24 - Dec 8) relaxing at this resort, great options for day beds, pool chairs, and beach palapas/chairs, never an issue finding a place to sit. Walking the beach into Puerto Morelos takes approx. 1 hour, and lots to see along the way.
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Mandusa -
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Grand Sunset Princess: Great As Usual
We were a group of five staying the week of November 26th through December 3rd. All in our 40's and 50's. We had swim out rooms again. The resort was very accommodating placing our rooms together and in the area we prefer, we had room 3006 again. The rooms are great, plenty of hot water for showering, comfy beds, AC that works almost too well. Our tv had some weird blotches on the screen but we weren't in Mexico to watch tv. We went to a few a la carte's over the week, we did the Steak House, wh[... read more]ich was okay, not great, not terrible. Miso, we were in the Thai section, I really enjoyed my meal and the atmosphere. We also went to Mamma Mia twice because our first time was so great. The second time was just average. I guess the server makes all the difference and the first time we ate at Mamma Mia we were served by Mariano, he was fabulous and just made the evening so great for us, he was warm, friendly, fast and efficient, offered to take a photo of our group for us.
We only went to one of the evening shows while we were there, it was to see the Horror Show. I really enjoyed it and the lead singer they had, her voice was amazing, when she sang the Phantom of the Opera, it gave me chills. We would have loved to see the Fire and Ice show but missed it because of an a la carte reservation. C'est la vie, there is always a next time. The grounds were lovely and well tended. We loved seeing the animals everywhere, iguanas, coati, deer, monkeys, birds, just fabulous. The beach was also in better shape than it had been the year before. Meaning there was a lot more beach area, I think the year before storms had washed away so much of the sand but it's back to normal now.
I did end up catching a cold again on vacation, word of caution, always bring cold medication with you. If you have to buy it at the hotel store, after conversion, my bottle of cough syrup cost me $27 Canadian. We found the price of everything very high, excursions we thought were so high we opted to just stay at the resort. Also, the airport, holy cow, so expensive, makes the food on the Sunwing flight seem like a bargain. At the Cancun airport we bought two ready-made, wrapped sandwiches, just turkey, cheese and lettuce. Just a regular sized sandhich you'd find at any gas station, end up costing us $41.90 CDN.
One issue we encountered at the resort, people feed the wildlife and then they mooch and raid your stuff looking for food. When you have a swim up room, you come out of your room via the patio door, there is no way to secure the patio door when you leave your room that way. Which isn't a theft problem because you're usually in the pool right in front of your room so you can keep an eye on things. One day my boyfriend and I had waded over to the swimup bar to get a drink. My sister was still sitting on her patio and heard our patio door open. She assumed it was the maid making up our room, then she saw a coati go running past with a baggie of granola bars. She snapped a few photos and then took the baggie back from him. He ended up getting one granola bar. They are like raccoons and very good at opening the doors. I guess the maid had been making up our room and when she saw the thing in our room she chased it out and then closed and locked the patio door. So we were locked out of our room and had to call the front desk to let us back in. So my word of advice is to not leave any unsecured food items in your room and to always keep your room card on you. Over the week others were also locked out for the same reason. One woman said her husband had been napping during the day, when she entered her room her husband was sleeping and the coati was sleeping at the foot of the bed. So be vigilant to ensure they don't nab anything from you.
Overall we had a lovely week off. The resort is fairly large but easy to walk. We were getting about 11,000 steps in per day. Every inch of the place is beautiful. We'll be back for sure. It was our third time there. It's a good value for what you get.
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Private -
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Bahia Principe Escape Sian Ka'an: Vacation in paradise
Enjoyed our stay at this resort thoroughly, this was our second time staying at Sian Ka'an this year. The staff make you feel like family and truly go the extra mile. Many recalled us personally from our trip earlier this year! The foam parties were very entertaining, loved seeing everyone get involved. The a-la carte restaurants were lovely, and had a wide range of options. I only wish there were more evenings to try even more restaurants.
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Shawn C -
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Ocean Riviera Paradise: Very Extensive Resort
Ocean Riviera Paradise has something for everyone. Many restaurant, bar, pool and entertainment choices. Staff are noticeably friendly and helpful. The rooms are very spacious, clean and nicely arranged. Beach section isnt very big but the beach restaurant is excellent and there is a beach pool that is good for families.
Not a lot I can offer up for improvement as we were well served throughout the week there. Only real area for improvement is the company Air Canada Vacations uses to prov[... read more]ide the transfer service to & from the resort. Be prepared for 1.5 to 2 hours after boarding bus before you actually arrive at Resort. They were half an hour late for pickup on return to airport but still in plenty of time at Cancun airport.
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JD 147 -
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Bahia Principe Explore Coba: Thank you tripcentral
We had a fabulous time at the Grand Coba resort. Excellent place to relax, and enjoy the tropics. The staff at the resort were all excellent and the resort was well maintained with fabulous landscaping. Great food with great fun. Strongly recommended to anyone.