Grand Muthu Cayo Guillermo: Grand Muthu Cayo Guillermo, Cuba

My husband and I went to the Grand Muthu Cayo Guillermo, in Cuba, for one week. When you get there you are asked to make a deposit on your pool towels, which you will get back when you leave. We found the staff to be quite friendly. The resort and our room was kept tidy and clean. Toilet paper is hard to come by here, try not to use too much too fast. When our room towels were dirty we put them in a pile on the bathroom floor and they were replaced with new ones. If you replace them in the towe [... read more]l racks you may not get fresh ones later. The main eating area was very noisy, the food was ok. The cleaning of the tables in between guests could have been better. There was also a buffet by the beach you could go to at lunch and a snack bar by the pool. The Pool area was nice and the chairs were quite comfy. At around 11:00 am there is a person on a microphone asking people to participate in games. This was ok, but it went on for most of the day, along with loud Cuban music. We thought; ok the music is loud but it would have been nice to hear a variety of different kinds of music. If there had been an area away from the main pools for the games and music, lying by the pools would have been more peaceful. The beach was gorgeous and quite shallow. Huge Pelicans hovered overhead diving for fish. The bartenders were friendly and a few were quite funny. In the evening there was different entertainment each night in the resort lobby which was quite good, piano playing, a saxophone and a fabulous singer. There was also a theatre which had different themed shows each night. We saw a show called “World on Dance” one evening and it was great! The weather was gorgeous, about 32 degrees everyday, so slap on the SPF lotion. Overall we would give this resort 3.5

Hotel Playa Coco: the beach was amazing!!!

The only complaint l have is that our room was very musty smelling. Also the bathroom toilet did not always work. The food was good. The Japanese restaurant was our favourite al a carte. We also enjoyed the beer house but it was hard to tell if it was opened.The pools were nice and clean but they ran out of beer at the quiet pool. l guess they want to keep it quiet. The buffet was small but very good. Had lots of fish, chicken and pork.. Wine was served with meals. The staff was friendly and hel [... read more]pful. We had a wonderful holiday but would not go back only because we like to go some where different every year.

Melia Cayo Coco: Good value for your money

The hotel is small enough, convenient to walk between different restaurants and facilities. The beach is amazing, with clean white sand and turquoise water. Staff everywhere are respectful, provide amazing services; an attestation to hotel management. Restaurants' food are average compared to other Caribbean islands, but the cook-to-order seafood/meat section in the buffet restaurant is tasty. Theater entertainment shows are above average, but the main lobby live Jazz show is excellent! Lunch  [... read more]ambience at the Arena Real BBQ is unforgettable with live music and gorgeous beach view! This hotel resort is a place to get away, enjoy unplugged moments and share quality time with your special someone.

Gran Muthu Imperial: Great Time Gran Imperial

We wanted a quite time to rest, relax and just enjoy a good book, sun and sand, and we did at Gran Imperial The grounds, the public areas and rooms were very clean. The pool and swim up bars were great. Jessicia, made great strong drinks, Giobany were very helpful in the gym, very friendly staff. The only thing that I found was the beach area was a bit small however ten minutes down the street was a nice bigger beach you could go to spend the day, however you had to pay for food and chairs [... read more]. But still nice. The food in the International Room was great, over all you have to remember that Cuban food is not like Canadian or other West Indian Resorts, it is Cuba. The location is a bit far from everything, the nearest mall is about (1 hour and it takes you 5 minutes to go through it. Very small. But you go for the sun, beach and relaxation.

Melia Costa Rey: Not so great

This hotel has gone downhill in the last 2 years,it was our second trip,the grounds,beach and pools nice but service lacking in all areas,room cards did not work for 3 days,needed an escort to take you in when needed,ridiculous and no one could fix,buffet was not good and restaurants were just ok,i will not return

Hotel Playa Coco: Hotel Playa Cayo Coco, Cuba

The grounds were really well kept. The beach was spectacular. The aLa Cartes were very good as well as the buffet. They had game rooms and playgrounds for the kids ( big and small) Staff was very friendly and helpful. Only thing was did not have hot water everyday , but I prefer cool when it’s hot outside anyways.

Memories Caribe Beach Resort: Wonderful friendly resort

Well kept grounds with friendly staff. Wonderful beach for great walks. A terrific little coffee bar that serves the best coffee.Lots to do or not do your choice. All of the staff were extremely helpful and were happy too help if you had any questions.

Memories Flamenco Beach Resort: Had a great week at Memories Flamenco, Cayo Coco

Loved the beach, excellent staff on the beach got our beach chairs each morning. They were friendly and courteous, remembering us from one day to the next. Loved the food and although we did not try the a la cartes, had many great meals in the main dining room

Gran Muthu Imperial: Great Adults Resort

We chose this resort because it was an adults only and it was relatively new...a year old. I was travelling with family and we were not disappointed. It certainly met my expectations in terms of food, service, amenities, friendliness and entertainment. We really enjoyed the a la carte restaurants, especially the International. We are beach people and we went to the beach every day. There was never a shortage of loungers and they are very comfortable. The beach bar was very accessible and there w [... read more]as also servers who came and asked you if you would like a drink. The sand in the ocean is a little bit rocky & shoes would’ve been good but we never had a problem walking bare foot on the beach sand. We had blue skies and sunshine every day and there was a welcome breeze as well just cooling you off. We enjoyed the entertainment in the lobby bar every evening & found the servers there very friendly & attentive. Thanks to our trip central agent Jack Gentille our special requests were all met. I would certainly go here again.

Gran Muthu Imperial: Not quite as advertised

Hotel was reasonably clean. They need to hire a maintenance person with a square & a level to actually get the showers working properly- doors are visibly out of line & don’t seal. Sunwing ad indicates unlimited a la carted -reality is 3. At check in told we would receive 1 water &1 beer per day - would have to pay extra for more- every other resort I have stayed at (7) provides 2 beer , 2 sofa & water daily. In my 7 day stay received 1 beer & 1 juice box.Buffet - although food was reasonably  [... read more]good - totally disorganized - people constantly cutting through lines to get at food - a few stanchions & ropes for lineups would easily fix.On check in they will change $ to vices at 68 cents dollar - no mention of the Banco in plaza right next door where rate is 72 c /dollar.Buy your rum etc at hotel for Cuba - duty free at airport cost $25 Canadian for a bottle of rum and honey priced at $13- exchanging cups to Canadian at bank is 1-1 no accounting for “30% exchange rate . First & last time at this resort for me - they may improve with time - but as a customer I am used to far better experiences in Cuba

Gran Muthu Imperial: Perfect trip!

This was my first trip to Cuba and I was very hesitant. I'm pretty picky when it comes to my vacations and food. However I cannot say enough wonderful things about our stay here. Only 45 min drive from airport. Once we arrived there was a mix up with our room. We had booked ocean view and were given garden. They assured us an ocean view next day and sent us someone to help move all our luggage. Our air-conditioning wasn't working but they sent someone immediately and fixed it. The resort itself [... read more] has been very recently renovated. Updated, clean and beautiful. Lots of staff working to keep it clean. The staff were extremely friendly and accommodating. Ive never been to a resort where I can truly say all staff were happy and pleasant. The food was above expectations. I've heard horrible things about food in Cuba. I was never hungry and always able to find something to eat at the buffet. The a la cartes weren't fantastic and small portions so we stuck to buffet. The infinity pools were fantastic. The beach was better than reviewed but water was a bit rocky. However 2km and a 5 peso ride away was playa Pilar one of the most beautiful beaches I've ever seen in all my years of traveling. I highly recommend spending a day here. We went with another couple and we're all very pleased with the entire experience.

Grand Muthu Cayo Guillermo: Fantastic. Great Week. Loved it.

I was very impressed with this hotel. The staff were helpful and courteous. The grounds were well kept. The rooms were very clean. Food was good and I ate what I liked. Line-ups, but that o.k. the staff work very hard and can only try to keep up. Maybe add extra staff. I liked the decor and lobby along with the colors, but the cushions and pillows should be replaced with darker colors the stains are much more visible. The animators were just fantastic. Great dancers. ONE of my favor [... read more]ite is HELEN. And what can I say about Damien our CHUROS Man. - always smiling and friendly. I was told by my friend that the bathrooms near the pool were not too clean. Check-in and check-out was fast and efficient. We enjoyed our stay and would gladly go back.

Grand Muthu Cayo Guillermo: Cant wait to go back

Hotel, grounds, and Beach was great. Drinks were plentiful and easy to find. The food was ok for a buffet. The fruits and seafood were fresh. I would go back, just to learn to kite-board. The wind is onshore or cross-shore and conditions are usually good.

Melia Costa Rey: Resort Pullman

Hotel was awesome.Rooms very clean.Staff all very pleasant.Food was great.Ala carte restaurants was awesome.Entertainment was great.pools and grounds keep very clean.Check in was very quick rooms we ready on arriving.

Gran Muthu Imperial: Good Resort

Very nice resort, nice beach and pool area, good service. Unfortunately had a power outage at 3:00 till 7:45 pm.no lights, running water and no coffee during that time. We got transferred to Gran Muthu Rainbow next door free of charge for the remainder of our stay.Brand new hotel with fantastic service and accommodations, would strongly recommend both,Denis

Grand Muthu Cayo Guillermo: Nice family resort

Place was nice. We always had a variety of food and did not miss out. However,not enough staff in buffet to supply all the guests. Always a line up morning,supper. One thing I would have to suggest is removing those disgusting place mats at the tables. The waiters only clean the tables and the mats are kept dirty. They look like they have never been washed. Rooms were well kept but paper does not flush and we missed hot water in the shower 2days. Kids zone ...must be completely disinfected. The  [... read more]toys and tables looked very dirty. Animators great performers. Always friendly.

Memories Flamenco Beach Resort: was not the best resort

We stayed in block 8 at the Memories Flamenco. The rooms are nice however, don't expect any hot or warm water after 4:30 pm right until morning aprox 6:30 a.m. The hotel ran out of ice everyday so warm alcohol unless you just drink beer, no slushy drinks or Pina Coladas. The grounds are well kept and the staff is great. The beds are as hard as a rock, and I got bites ,but I did not see any mosquitoes, so I'm not sure what they are :/ and I would rather leave it at that.

Melia Costa Rey: Pullman Cayo Coco

The Hotel was AMAZING, excellent entertainment. Food was average. Staff very professional and friendly. Our first time there. Definitely recommended! Beaches are beautiful in cayo coco. Did some day trips to Pillar beach, as we were told it’s the most beautiful beach in Cayo Coco Cuba.

Melia Jardines del Rey: Cuban resort

We had a good trip, but also ran into some health issues traveling with small children. We received excellent care at the On-site medical center. The bed, linens and room were comfortable. (Some people in our party had issues with toilet flushing properly- ours worked perfectly). The music played at the pool was too much, too loud for this 55yr old : high energy bass all day long (Until 5 pm) Airport transfers went well and is close by - Air Transat Flight was very comfortable. C [... read more]uban beer is delicious and refreshing!

Hotel Mojito: Great resort

I enjoyed our stay at this resort the staff was very friendly. The rooms were quite nice and clean. The beach was gorgeous and lots of access to lounge chairs. They had good burgers and fries at the beach restaurant and yummy pizza at the 24 hour bar. Only 10-15 minutes from the airport.