Hotel Los Cactus: Amazing trip, definitely returning! Most friendly staff

Absolutely beautiful resort property, gorgeous plants, trees etc. Gardeners work hard to keep it nice! Hotel getting upgrades currently which hopefully update more. Rooms are comfortable, staff is the BEST! Of 3 resorts I've been to, this one I keep going back. Food was better than average Cuban. Definitely repeat foods but so much variety there's always more than enough. If you're traveling for the food, you may want to pass, but the beauty, the beach and staff are just the best!!

Melia Peninsula Varadero: It was a nice resort

I found this place nice and the staff were friendly. The room was not in great shape and needed some repairs. The towels were not changed for five days. Some plugs did not work. The other areas were nice.

Sol Palmeras: Amazing Resort, awesome staff

Fantastic Holiday, no complaints about food, staff or accommodation. Cuba is experiencing food shortages like everywhere else, but they still maintained an excellent selection and the food was great for Cuba. One very important note, the Cuban pesos are completely devalued and are no good to Cuban's. They offer good deals to exchange your money for their pesos, but you can't actually spend them anywhere. Bring cash and don't exchange it! We ran out of cash and I was going to withdraw some from a [... read more]n ATM to get a ride in an old chevy, glad I enquired before I did, because they just won't accept their currency and need ours to purchase even their own groceries!

Starfish Jibacoa: Beautiful reef and beaches and scenery

This was my second visit to this resort. Enjoyed my vacation. The food was better than my last visit. Lots of fruit and veggies. It's typical cuban resort foods. Plenty of rice and bean dishes, great breads, lots of meat choices, interesting desserts. There was no butter available. The meat cuts were odd, often gristle and bones with the meat but tasty. A couple of times no coffee but other than that the food was adequate. There are some small restaurants up the road that had good meals. They ch [... read more]arged $25 Canadian for a pork and chicken meal with lots of sides and wine included. The grounds were tidy. Newer lounge chairs around the pool and on the beach. Can't beat the price of a cuban vacation!

Melia Internacional: Melia International - Don't Go!

Having been to Cuba 14 times, we had very low expectations provided the current economic situation. We DID expect Good Customer Service as the Cubans are some of the most amazing people. To our disappointment this resort was far from Hospitable, or Happy! Upon arrival we were not welcomed like our usual past trips to Cuba. No smiles, no drinks, no warm welcome. Felt like we were intruding. The resort was 50% capacity, and after requesting a pool view room, we were placed in a corner lookin [... read more]g at another building? Went to reception asked to be moved, they wanted $41 per night??? No thanks! Asked for Beer and pop for our room, they said they do not stock the room? That was not true. We waited until the next morning to speak to our West Jet Rep who in turn got us moved in a matter of minutes (5 doors down from our first room) Not a very big move, but enough to see the pool and beach (why did we have to fight for this?) By doing this we missed the breakfast AND lunch buffet, so off to town we go to find food. So, we moved rooms, and were also given two beer and two pop each day (had to fight for that) Seems like everything you would expect from a 5 star resort was not met, nor was even tried to be met. The customer service was just lacking soooo much. No Hola's or happy faces on this resort Resort: Dirty. Impersonal. No Cuba Vibe. Little in entertainment except the lobby bar music. There was broken wine glasses on our floor next to the elevator for 2 days. We asked 5 times to have it cleaned up before someone got hurt. To no avail. My husband paid a peso to borrow the broom and clean it himself. Ohhhh, and Peso's, they do not take pesos on the resort, or many places off resort. They do take CANADIAN! (Wish we had known that) The bus ride to resorts promotes changing your money to pesos, but they do not tell you they are not good! So if you are Canadian, bring your Canadian Money Food: Breakfast buffett was a miss. Lunch and Supper Buffet was ok but no fries and no pasta, and one BIG problem, the breakfast buffet closes at 10am! and the lunch doesn't start until 1:30. So 3 hours with no food (except the snack bar that had a hot dog) Needless to say we spent every day in town for food. A La Carte - ok. Not much flavour, and a lot of salt, but there was pasta We do understand Cuba is suffering economically right now, but to pay top dollar for this resort and to be treated the way we were was uncalled for. We visit Cuba for the freedom, the culture and the people. The beaches are beautiful and we rented scooters a couple of days to get off the resort. With the pandemic and other issues, I would wait another while before visiting again. They are just getting the tourism back on track, so maybe give it some time. There was no beer or pop off the resort and not a lot of options to eat, but we always live Kiki's pizza which is always a hit. Also the Pizza at the Yacht Club was delicious. Steak house was also good, but again limited options most places. On a positive note: Beaches are best in the world! Culture off the resort was same Cuba. AND good rum! The resort was in walking distance to town. See you again CUBA, NOT MELIA INTERNATIONAL

Hotel Blau Las Morlas Varadero Beach: very nice experience

Warm staff, nice and family-style environment, food exceed our expectations especially when knowing that Cuba local people are suffering under insufficiency of food in their daily life. Rooms are a little bit old, but views are excellent!

Paradisus Princesa Del Mar: Standard Quiet Resort

I would say that this is a standard resort on a much smaller scale. This is also a quiet resort that caters more to older adults. So definitely not for the party animals. No disco! The resort grounds, facilities and room are okay. The food situation in this resort is very unfortunate. Options are very very very limited. This probably is the result of the shortage/crisis. I hope this will improve over time. There is nothing mind blowing about this resort but I would still recommend it for those w [... read more]ho are looking for a quieter resort and not concerned about food. As for COVID restrictions, I guess pretty much like in Canada, masking optional and that’s it.

Iberostar Origin Laguna Azul: I would recommend this resort!

Rooms are clean and the resort is clean and well maintained. You are never hungry. Recommend the Japanese restaurant and the Cuban as well. Super amazing staff always there to help with a big smile! Bar staff was entertaining. Lobby was a great place to join up to meet with a group. Champagne night to light the Christmas tree was fun.

Melia Las Americas: Just Ok

The resort is ok, not worth 2k per person when you can get so much more in DR & Mexico for the same price. They lacked fruit, vegetables and mixes for most booze. Do not go until the figure out the golf cart/maintenance situation. A group of 48 golfers will not be back (not my group). Cuba is taken advantage of their loyal vacationers and offering little in return.

Melia Las Americas: Good and comfortable resort

Good resort, I would like to see improvements in the rooms, when I pre-requested a room with a view and a king size bed the hotel staff said they would change rooms everyday at 3pm for four straight days. This to me was not acceptable. The al a carte restaurants were lacking for a five star there was only three choices and I found they served the same food found in the buffets.

Iberostar Origin Playa Alameda: Not a 4.5 star hotel, maybe a 3

This hotel is old. In our room, the safe was not attached to anything, the patio door couldn't open, bedding was stained. This was fixed after we spoke to the front desk. Bathrooms on resort were terrible. Most of the time there was no toilet paper, no soap to wash hands, broken locks on doors, toilets wouldn't flush, no water to wash hands. Grounds looked okay. None of the large water fountains were working and the pool must of had a leak because the water level was down by a foot. At the b [... read more]uffet we were given 4 pieces of toilet paper as napkins. The food was okay, you would not starve. Some days were good. The entertainment was not great except for one night there was a 3 piece band that was good. However after all that, the beach was great and the people that work there are awesome!!....so friendly and helpful and always a smile on their faces. Everyone we spoke to was disappointed. There also was no rye, vodka, gin or any cream drinks(Baileys, Amaretto) Wine seemed watered down.

Royalton Hicacos Resort and Spa: Spectacular Resort!

We upgraded to the Diamond Service and felt pampered. They provided a free excursion with the Diamond Service and we chose the snorkle/diving tour. I am not that into snorkeling so I just stayed on board with the awesome Captain George for the short snorkle stop and then off to a beautiful island barbeque. We found the food at this tour and at the resort to be very tasty and of good variety as we booked a different night at the various restaurants at the Resort. We especially loved the Cuban Res [... read more]taurant which provided a unique menu of Cuban dishes. There were lots of other places to grab snacks including icecream and other snack stations. If you love seafood the lobster apparently was absolutely amazing... I couldn't eat it due to allergies but others were really impressed. A very special part of the Diamond Service is your assigned Butler. Ours was Marty - a lady who would go above and beyond to ensure all of her assigned Diamond vacationers had all of their concerns addressed. Ronald was our other Butler for Marty's day off. Equally friendly. All of the staff really went out of their way to be friendly and helpful. The bellhop Raul at the front desk was particularly helpful to us arranging transportation, assisting with luggage. Servicing staff went out of their way and we had three special employees that would see us coming and quickly find us a table and bring us the drinks they remembered we liked: Thank you to waiter Raul and waitresses Jenny and Anna. The bar staff, pool bar staff, entertainment and so on, were very welcoming. The main reason I booked this resort was the beautiful pools, with many bridges, tiny waterfall, swim up pool bar and the many thatched roof buildings. I think if they removed the beauty of the thatched roofs I may have overlooked it. But the photos definitely resemble the beauty you will find at this resort. We loved our room, it overlooked a beautiful garden area. The nightly entertainment was a surprise. Shows were provided in a large outdoor theatre with awesome performances, good sound quality. Beach had warm silky soft sand with private beach bar for Diamond Members. If we are lucky enough to go to Cuba again I would definitely book this resort. Only 15 min into Veradero in those cool old convertibles - awesome location. The only thing we found lacking was the Diamond Service said there would be beer in our room fridge daily - but this service was only provided on the first night. We checked every day with Diamond Club and they were always waiting for a shipment. Wouldn't deter me from going back.

Iberostar Origin Laguna Azul: Beautiful Resort

The Iberostar Laguna Azul is a beautiful resort; The beaches and staff are second to none. You will however have to adjust to some deficiencies. Always have toilet paper with you. In public areas, once the roll empties it will stay that way until morning. Bring hand sanitizer as well. There are several hand sanitizer dispensers around the resort but they are all empty and when the soap in the bathrooms empty they too will stay that way until the morning. Other than adapting to the lack of h [... read more]ygiene products the Laguna Azul is a lovely resort with clean rooms, lovely staff, great views and a beautiful beach. Make sure you check out the spa on the 5th floor. It's not really advertised but they offer a fabulous massage!

Hotel Los Cactus: Our Cuban Home

This is our 18th stay at this resort. Our expectations are in balance with the standards of resorts in Cuba. The staff at Los Cactus are very diligent with cleaning in response to Covid. We experienced no concerns with the sanitary conditions. The economy in Cuba and the small number of guests caused some reduction in serving staff, entertainment and selection at the buffet. The staff are courteous and helpful beyond any other resort we have visited. This is what keeps us coming back to th [... read more]is place.

Roc Barlovento: Beautiful little resort

We have been to this property for many years. We love the size, location, and most of all the beaches. The staff is always very friendly and welcoming. Like every other country they have suffered very much because of CoVid. Supplies are limited and sometimes non-existing, they work hard with what they have. CoVid has set them back 10 to 15 years. But still great to visit. With the change of money their government has made it extremely hard for them to buy groceries and supplies for their househ [... read more]old. People are rationed. We will go back as we enjoy the ocean and beaches, and the kindest people in the world.

Iberostar Origin Laguna Azul: Beautiful resort

The resort itself was beautiful, the gardens and trees was amazing. All the staff were fantastic people, got to know a few of them in the short time I was there. The rooms were good, except ran out of toilet paper one day when it was needed. So now for the bad part, cockroaches in our food. They were everywhere in the buffet restaurant. I was eating rice, took one mouth full and was about to have another one when I noticed a dead cooked cockroach in my rice. Disgusted. After that was hearing a [... read more]ll kinds of stories, someone had one cooked right on there fish. They were everywhere on the tables, the floor. It turned us off of eating there. The la crates were ok. It just seeded to be in the buffet restaurant area. Also, I got eaten by sand fleas. I had to go see the Dr. when I got home, the bites were infected and inflamed. He gave me a cream that I use twice a day and two kinds of pills, one I take 4 times a day and the other one once a day. I would really appreciate it if f I could get some kind of discount for the horror of cockroaches. Left my luggage outside when I got home after they might be in there. I left lousy after seeing cockroaches and fleas. Disgusted 🤢 not to happy. Disappointed in trip☹️

Iberostar Origin Playa Alameda: Meh

I can’t say I’d recommend this resort to anyone. I was travelling alone this time so my standards aren’t what they would be if I was with someone important. Food was substandard, I expected this from the country however, this particular resorts selection was less than limited. A la cart was always followed by a trip to the buffet to top up or to forget what you did eat at the restaurants. Rusted fixtures in the bathrooms and water was hit and miss for washing. Sometimes it worked sometime [... read more]s it didn’t. The pool area was small so I can’t imagine the disaster it would be if they were running at full capacity. I didn’t like begging for water in my room either. I never did receive a new towel my entire stay. Getting a towel from the pool cabana was a bit of an ordeal. Checking in was fine however the lack of communication as to where to get anything was left up to the guest to find out. Bed sheets had holes in them and the door to the balcony couldn’t be opened by someone elderly I’m sure. Batteries for the safe in the room were done so that couldn’t be used. Nightly entertainment was “ok”. But again, you had to listen to hear where it was on the resort to find it. I’m not sure how this resort had the rating it did. If this is a 4 star then it’s a one star ANY where else in the Caribbean. I won’t be back. I do understand the hurdles Cuba has to go over in order to get what they do have. This will be my last time visiting the country for a very long time. I would have hated to bring my son or significant other to this place. It would have been embarrassing to be honest.

Sanctuary at Grand Memories Varadero: Awsone resort

Everything and everyone was very nice accomidatng. I have zero complaints. Will return agai everything was clean.. staff were wonderful.. Food was good. If your expecting gourmet food you won't get it.. it's cuba and there food is bought in... So if your going for the food don't. Lol I didn't starve the was lots to eat...

Iberostar Origin Bella Vista Varadero: Relaxing resort

The grounds, pools and rooms were very nicely kept. The service was excellent. The food was terrible but that is out of your control. There wasn't enough activity to keep it lively so very boring especially after sundown. The beach was sensational.

Royalton Hicacos Resort and Spa: Exceptional

Great time at Royalton Hicacos. Friendly staff, lots to do, fantastic beach facilities. Loved the jazz bar and variety of shows they brought every night - especially opera night. Had so much fun. Will go again ASAP.