Occidental Costa Cancun: Average resort

The resort beach is very limited (in terms of available sand and sea surface); also there is intense motor boat traffic in the close proximity of the hotel beach which rendered it more than inconvenient; thus the solution was to go (via public transportation-bus-which is reasonable in terms of cost and schedule) to other public beaches (i.e. approx 20, 30 min away from Occidental Costa); had we known this "detail" about the resort beach we would have probably picked another resort; for example t [... read more]here is Occidental Tucancun about 15 min drive away from the Occidental Costa with a nice private beach; bottom line for people (like us) who assign importance to the quality of the resort beach we do not recommend Occidental Costa Cancun; another negative (not that important to us but it may be for other people) was the fairly poor (lack of) daytime animated activities (i.e. sport competitions, dancing classes); also, this resort has no night club; thus for people interested in a late night dancing they would need to travel outside the resort; not a major issue for us but it would have been useful to have these clarifications before booking; on the positive side: all three a-la-carte restaurants were quite good, the buffet menu was ok in terms of food quality and variety; good service, friendly waiters, bartenders, receptionists etc

Moon Palace Cancun: Amazing resort

Just came back from our family vacation to cancun. This resort was above our expectations... food , cleanliness, friendly staff, entertainment...every thing was a 5+ would definitely go back to this resort.

Crown Paradise Club Cancun: Like a man made paradise

This hotel resort is really amazing, everything you need is there, and most of all, you won't get hungry even in the middle of the night. Their service staffs are courteous, and if you encountered a little problem inside the room, they will send people to fix it right away. Their nightly shows were really entertaining. Thumbs up to Crown Paradise Resort Club. 👍👍👍

Hyatt Zilara Cancun: Fabulous 10 day stay at Hyatt Zilara Cancun

This was my first time in Mexico and had an amazing holiday. The resort exceeded my expectation and felt so welcomed by all of the incredible staff. Great food and exceptional hospitality. Special thanks for Andres in Guest Services for extending a warm welcome and making me feel comfortable with excursion recommendations. I would also extend special praises to all of the staff with a sincere thanks to Fernando, Kenny and all the boys at the bar for their professional and exceptional hospit [... read more]ality. Thank you to all the Hyatt Zilara team for an unforgettable and wonderful vacation experience. Cons: air conditioning in the guest rooms 72-73 on the thermostat was warmer than I would have preferred. Other guests shared this same feedback. I reported this to the front desk and manager on duty but nothing was done and no follow-up. Ceiling fans above beds helped but were noisy. King bed in luxury oceanfront suite was uncomfortable. Several guests shared this same comment. Hopefully the Hyatt will be getting some new beds and fix the A/C so their guests can enjoy a good night sleep.

Crown Paradise Club Cancun: Family-oriented resort

Our group of 2 families really enjoyed our vacation at Crown Paradise. The food was great at the buffet and also at the ala carte dining. The activities everyday were well organized and the staff were amazing in their organization and how they managed to encourage guests to participate. The beach was great. The pools were always well kept. I highly recommend this resort.

Riu Caribe Cancun: Great vacation!

Amazing food, nice resort, room had everything we needed and was kept clean daily. Staff was friendly and helpful. Daytime entertainment wasn't bad. The night time entertainment needs work. Nothing to do after 11pm on the resort. Would be nice if the resort had a mini club at night for people to be able to continue having fun.

Excellence Playa Mujeres: Excellent food, service and pool; Lots of night-time and beach noise

FOOD (and service) ranged from absolute 5 stars to 3.5 stars in terms quality. Skip "Barcelona" and "Basmati" and your dining experience will be 5 stars all the way. Special mention to Rafael (French), Irving (The Grill), and Tracy (Tapas) and who wowed us with their calm professionalism and charming personalities. 95% of the staff were outstanding and made for the highlight of the resort - no easy task so major kudos to management. ROOMS were beautiful and spacious. Our garden/poolview room  [... read more]had a nice balcony and jacuzzi. Issue with the 7th block buildings is definitely the noise level that comes from the entertainment - Impossible to go to bed before 11pm as the very loud music would end at 10:45pm every night and sometimes the party would go on after. Guests staying farthest from the main entertainment square would not have this problem. BEACH was not the main draw of the resort - quite small and with lots of seaweed both on/offshore. The main issue for me was the noise from the sea-weed clearing tractor, the bar music, as well as the sea-doos and boats that would run from 9am-4pm. If you swim by the deeper-end of the seaweed before the noise starts you'll catch stingrays and larger fish (1ft+ in length), which I was able see almost every morning. The best seats (most quiet, least traffic) would be taken by 7:30am, with almost all seats taken by 9am. Also, the entire length of the beach is lined up with a row of beach chairs, which unfortunately blocks the views of those in palapas. POOLS were very clean with quiet spots to be found all around the resort at any time of the day. While I'm not usually a pool person when staying a beach resorts, I ended up preferring the lazy river during the day as it was a nice reprieve from the hustle and bustle of the beach. CONCIERGE (and overall management) was extremely helpful and attentive - special thanks to Brenda for helping us arrange for rental car and following up on various requests we had throughout our stay. We had made several comments in their survey and management would be earnest in addressing the issue - perhaps even a little too earnest as we would have several people follow-up with us on single issues, asking how things were. ENTERTAINMENT as far as I could tell was excellent - from casino nights to cross-fit training, Elvis impersonators to spanish classes, ping pong tournaments to cocktail classes; being bored is impossible at the resort. I took part in a few dance and fitness courses that were very well-led.

Secrets The Vine Cancun: Great Vacation

We really enjoyed our stay at Secrets the Vine, everything from the amazing staff and the modern property. The resort is geared towards couples and filled will activities from day until night. The entertainment staff was very fun and did a great job at keeping everyone busy at the pool. The beach was beautiful but can be a little rough at times but the 3 pools are a great alternative. If you are looking for an upscale and relaxing hotel I totally recommend Secrets the Vine.

Dreams Playa Mujeres Golf and Spa: Great service, great vacation!

This place is fantastic! The pools and beach are fabulous, the service is amazing. The sales people were very pushy, but cordial, except for Alejandra, she was evidently angry and short-tempered, she made me change my mind after I had already decided to join their VIP preferred club (UVC). We travel a lot, so I thought it would be a good deal, maybe not. As for waiters by the pool, Consuelo was absolutely exceptional, same with Manuel. Some waiters hold back on the booze and say they don't have [... read more] certain brands (Don Julio tequila, for instance), when they actually do. Not sure why management has that stupid policy that can backfire so easily. The food was really good at the World Cafe and the Japanese Fusion was delightful and original, but the Brazilian restaurant Gaucho was a horrible mistake. Not only is the management so bad that people have to wait hours to get a table while there are several empty tables inside, but the food is awful, all cheap boiled meats, not really grilled, covered in glazed salt, simply terrible. The beach also needs more shade for non-privileged guests, but I suppose that is how they get you to pay extra.

Secrets Playa Mujeres: Awesome resort. Well laid out with pool, beach and restaurants

Resort only 4 years old. Location has the best beaches in Mexico. Ocean was always calm. Breakfast and lunch restaurants were located all near beach and pool area. 5 min walk or a 2min golf cart ride to the dinner restaurants and entertainment area which were at the main lobby area. This eliminated any noise from the entertainment areas for the rooms. All the food at the restaurants were top notch. No reservations required.

Moon Palace Cancun: Super amazing place

It was our first time at Moon Palace -Sunrise, Cancun (actually recommended to us by our Tripcentral agent). We thoroughly enjoyed every moment, from check in to check out 😊!! All the staff was exceptional, the food was always fresh and delicious, the rooms and the grounds were spotless, so clean. We travelled with our 16 and 14 year old girls and they had a blast. The fabulous entertainment team (Sunrise side) of Francisco (Poncho), Ana, Patrizia, Daniel, Roger, Larissa, Maria, Alfredo, Sero [... read more]nimo, Abisai, Jorge, Fermin were all exceptional they kept everyone entertained and involved. The activities were fun and the team especially Francisco, Roger, Ana, Abisai and Daniel were wonderful. We will definitely be going back!!

Riu Palace Las Americas: Just breathtaking...

This resort was so beautiful. It was literally like living in luxurious paradise! No words. The entire outside of this resort is white, pools are blue and the view is amazing! We went for 3 nights 4 days in July ( past week) and it felt like 3 weeks. July has to be one of the hottest humid times of the year in Mexico - I would recommend going during another month where it is much cooler, for your own sanity. Service was amazing, views of the ocean were just beyond dazing and everything was very  [... read more]clean! Food - also good. I am Indian so I would have preferred more spice and flavor but never the less, it is still yummy. Their buffet area has an amazing view however there is a lot of pesky wild crows that find a way in (despite the netting) and pretty much eat the buffet with you lol. Not a huge botheration but do not leave your food unintended.... because its no longer your food now. Beach - white sand and very clean. There were specs of seaweed but hey! its the ocean. It is how it is. If you don't like it, then there is always the pools that overlook the ocean also. Rooms - clean but get very moist because there is not much ventilation. Did not like the bed cover too much. It felt really heavy, old and an almost moldy color blue but luckily I brought my own sheets so I made due. Overall, I do not have any concerns with this resort. It was an absolutely beautiful trip.

Sun Palace Hotel: Good Resort

Pushy at start to sell you more excursions and go for a presentation on other properties they own. Food not bad. Rooms not bad. Excellent location. Excellent staff. Shows not bad. However the variety of food on this resort is not as much as others. No open buffets for dinner which kinda sucks.

Secrets Playa Mujeres: Wonderful resort

A beautiful room and ocean view welcomed us. The hotel including a golf course was very well maintained. The only problem was bed sheets and pillow cases; they smelled strange, maybe because of th water washed with? Food was excellent. Staff was very helpful to arrange our requests and very professional. I'd like to come back again!

Finest Playa Mujeres by Excellence Group: Very good

The grounds were fantastic View from room poor Food very good Hallways very dirty Staff very friendly and excellent Beach and water very clean, no rocks in the water. Beach cleaned of weeds twice a day

Krystal Grand Cancun: Good times

Was fun and good people working. Being all inclusive is great but bothersome with always having to sign for your drinks and meals. But fun and events always happening. A quick walk to the nightlife so no cabs needed and easy to get to off resort restaurants.

Dreams Playa Mujeres Golf and Spa: Great Resort - Not so great food.

The resort was very well maintained, great pools , bar and bar service. Carlos & Itzbel were our servers at the pool for our whole stay and they were absolutely fantastic! This was the third Dreams that we have stayed at and unfortunately the food was not what was expected, many restaurants to choose from however the food was quite basic for the second half of our vacation we took a shuttle to the neighbor resort Secrets for dinner and the food on that side was amazing!! It was nice to have the  [... read more]option to eat elsewhere. Great family resort - not as enjoyable if looking for a romantic getaway.

Moon Palace Cancun: Faboulous Resort

Grounds were impeccable, service was second to none, food excellent, accomodations very good. Beach was a bit of a disappointment from a seaweed point of view and couldn't really go in the water. Would definitely go again, lots to see, lots to do, excursion we went on rocked!!! Sky bar rocks as well!!! Great resort!

Smart Cancun By Oasis: Great hotel great location

The hotel is walking distance to the main road for public transportation to the mains beach. The front desk and waiter personal speak Spanish and English fluently. Nice size pool including a great setting nice little spa, nice gym. Room on 6th floor come with King bed and the room are very clean and large size

Occidental Tucancun: Relaxing resort for couples!

The grounds were kept extremely clean, the staff was really nice, not really rowdy and the plazas across the street was perfect for night time walks and dinner outside of the resort (for those that wanted a bit of variety). Limited food selection but couldn't complain about anything else.