Ocean Coral and Turquesa: Beautiful resort

This is a lovely resort that caters to all ages . The food is superior. Westjet needs to get more organized with airport transfer to the resort. We were 24 km from the resort and it took 2.5 hrs of travel to get us there. Ridiculous.

Bahia Principe Escape Sian Ka'an: Great time, not so great resort

Beds are not comfy, while most of us are staying for a week or so you would like to sleep on something comfier. Maintenance should be done more often as our shower was not draining on arrival the following day our toilet was not flushing properly, also the AC unit was stuck on cool it was 16° in our room and we only had thin bedsheets no actual blanket. The food at the buffet for breakfast was never hot so we usually went to the 24 hour restaurant but it took forever to get served and even long [... read more]er to receive our food, a wait of 40 to 50 minutes for one order of pancakes every time. We arrived on our first day looking to book restaurants. None of them were available, you had to check 2-3 times a day to see if there were any cancellation to even be able to get a reservation. Our last day, we came into a flooded room with water coming from the ceiling and down the walls, we went to tell the front desk immediately was told someone was going to come as soon as possible, and no one proceeded to come fix the problem until we checked out the following day if someone even came once we were gone. Overall, don’t think we will ever be back. If so, we would stay at either Akumal or Tulum instead, they look like much nicer resorts.

Royalton Splash Riviera Cancun: Very good resort for families with kids!

We had a trip to this destination as a group of 11 (8 adults and 3 kids). We never were at this destination before and decided to try it. There are some assessments of the trip: Hotel/rooms: rooms are of sufficient size, very clean with everything required available. Beds can be changed as often as required. Minibar was restocked daily to replenish consumed items (regular assortment for Mexico). We found that rooms with so call "ocean view" are not really required since garden view rooms have [... read more] partial exposure to see ocean as well. No complains regarding hotel/rooms. Grounds: there is not much green space since hotel is surrounded by lush swamp and only areas someone can use is beach strip and internal area of u-shaped hotel's building. Plenty of pools are available with different water temperature and depth which satisfies adults and children. Lots of loungers everywhere, unlimited towels are available almost 24/7 with no towel cards which is very convenient. Various slides are attractive for everyone (kids/adults). Beach: beach is sufficiently long and walkable with sea weeds cleaned every morning. Swimming area is surrounded by buoys which break large waves and making swimming more attractive. On negative side, color of water was a bit strange - greening/brownish - and murky especially afternoon. Some plastic debris was floating which may be discouraging for sensitive people to swim. Bottom was sandy with no rocks. Food: buffet food was various to satisfy needs of people with different diets. Daily sashimi, soups, salads, fruits, etc. However, availability of meats and fish could be improved (beef, lamb, salmon) and service at grilling islands was not really fast. Also, ready-to-go grilled food was not always timely available. Between pools some stations were available to get some snacks during day time which was very good! A-la-carte restaurants: as almost everywhere in Mexico and Dominican Republic, it would be unreasonable expectation to experience very high quality of authentic culinary based on restaurant's type. We visited Italian (good), French (so-so), Japanese (show, presentation was good with the same menu of fried rice and grilled proteins - flank steak, salmon, chicken breast and shrimps) and Brazilian. In the last one, staff has very limited understanding of what Brazilian steakhouse is about, picanha was undercooked, chicken was bloody inside making it unsafe to eat. Trimming knives were dull making meat shaving very challenging. As such, our experience was not very good. Also, some of us visited steakhouse with kids and it took them almost two hours to be served. We believed that absence of reservation with staggered time and volume of visitors is the main reason for somewhat unsatisfactory service. But, maybe, other people considered that all was good and only us have some negative comments. Finally: I would rank this resort as solid 4 stars and perhaps family with children may come over for a week or so due to all conveniences for them. Personally, I would not come again since for about same price there are (in my opinion) better resorts (e.g. Barcelo, RIU or Palladium) in Mexico and Dominican Republic.

Barcelo Maya Tropical: Great resort

First time visitors....lovely resort. Beautiful landscaping and the staff was top notch ! Cons...entertainment ...asides from aqua aerobics , the pool area was very dull....elevator music and Disney songs. Drinks veeeery weak....I'm a lightweight and didn't even catch a buzz. Would go back again...the pros outweighed the cons..BUT will bring my own rum to top up my drink :0)

Bahia Principe Escape Sian Ka'an: Great Resort!!

The Sian Ka’an is a great resort. It is small enough to get around but you also get the use of the other three resorts. The trolly to the beach is great can be a bit challenging when you are returning to the resort from the beach. Depending on where you try to catch the trolley there can be a lot of people at the end of the day. Best place to get on it is at the beach not at the Akumal lobby. Staff are very friendly and always smiling. One issue with the trip is the transfer at the airport [... read more]. The night we arrived the airport was crazy busy and it took two hours to get through customs and get our bags. Then West Jet did not have transportation, they said it would be a few minutes and after 10 or so minutes we inquired and were told it would be another 40 minutes. WestJet has contracted their transportation to Nexus. In the end we were put into a small van that was packed full of people. Either the driver was given incorrect information or he made a mistake but we ended up going to a resort that there were no passengers to get off, this added an extra half hour to the trip. When we returned to the airport for the trip home after waiting for an extra hour WestJet said the flight was over sold and volunteers were needed to stay behind. When they didn’t get enough volunteers they randomly selected 10 people to stay behind. Not happy with WestJet. The resort was great, the transportation was not.

Kore Tulum Retreat Wellness Resort: Good but depending on what you are looking for

This hotel is nice.....has excellent rooms....largest I seen in a while....very spacious. Has room service....no complaints.... Food wise....good.....services was good most of the time.....few hiccups here and there....but good overall. Pool area....nice , can’t complain.....only issue I had...I have my own jug...hold 5 beer....but they would only give me 2 at a time....not sure why...the resort is all in. This resort is really set up for couples to have a quiet get away....not for si [... read more]ngles group or party time....so really not much entertainment at all.....

Royalton Splash Riviera Cancun: Royalton Splash Holiday

We had a wonderful holiday at the Royalton Splash. We have travelled several times to Mexico and the Caribbean, and were very impressed with the service, accommodations and incredible food at this resort. This is definitely a resort that is geared towards young children - lots of activities and evening shows for smaller humans who looked to be having a blast. The beach is beautiful, but the water is not clear for swimming. Very little seaweed during the time that we visiting and a walkable an [... read more]d safe beach. The short shuttle ride from the airport is fantastic. We felt that the staff were incredibly responsive and we look forward to returning in the future with grandkids.

Ocean Maya Royale: Amazing resort !

The resort is not big and it’s right on the beach . The grounds are beautiful. Hotel rooms are nice and very clean . Service everywhere is excellent. Overall I’m very happy with my stay there . But there is 3 things I have noticed -would like more Mexican music playing -more chairs on the beach and pool area - mirror in the room . The only mirror is in the bathroom

Paradisus La Perla Adults Only Riviera Maya: Loved this resort

We were impressed with this resort and we were happy we chose it on the recommendation of our trip central agent. We had a junior suite which was quite spacious, double sinks, large shower with 2 shower heads. We tried all the restaurants that we were available to us at La Perla and on the family side and were impressed with the food. Every employee we encountered was friendly. There is a large pool where the games and music is played but if you prefer, there is also a quiet area pool. O [... read more]n the negative side, there is not enough shade at the pool or the beach and the umbrellas they do have need replacing, imo. Some are ripped and some have mildew on them. Overall we would return.

Grand Oasis Riviera: Relaxing holiday

My room was nice with the door to the beach. The air conditioner did not cool my room enough, it was 26 degrees when set at 19. The food was the same every day. No guacamole at all which was disappointing. Also would be nice to be able to take food back to my room. The beach is mostly gone, sand washed away and now it’s rock. Pool was dirty. I have stayed there 3 times and this time was disappointing. Don’t think I will stay there again.

Catalonia Riviera Maya: Very nice place!

Grounds are wonderful, staff very friendly, food excellent, SPA - super, entertainment amazing. But - access to the water - not very easy. Would highly recommend having water shoes. Beach is not very big, but it was enough for us. Pools are very nice too. Also -rooms could be better decorated,, they seem plain. We have been in this resort twice, both times with the privileged packages and we wish we understand why we were not placed in the villas clearly marked " privileged" .....

Royalton Hideaway Riviera Cancun: O.K. Resort

The Hideaway section reasonably good. Only one restaurant. With diamond purchase, we had two butlers. Both very good. Lorena was exceptional Alfredo was reasonably good but did miss one reservation for dinner. The Royalton section very large & noisy. Most restaurant staff too busy to chat with customers. One outstanding server was a gentleman named Rene. He could not do enough for you.

Hyatt Vivid Playa Del Carmen: Barcelo is better in every way. Love trip central, love air Transat, despise Hilton playa del carmen

Thank you trip central for booking this for us through air Transat. As always air Transat is amazing and exceeded our expectations. Nicole Kirk at trip central is awesome. Hilton plays del Carmen is the third worst place I have ever stayed. The first two were Covid stays. This is the worst place outside of COVID. You are a cash cow and this is not all inclusive. A romantic dinner for 2 is $150us per person. Yes $300us for a dinner. To get a steak is $90 US. There were not enough beac [... read more]h or pool chairs. I literally needed to hover over the pool chairs for an hour just to get one. They was at 10:30am. Wasted sometimes 3 hours, in the sun, just to sit down. To get a cabana was $119 US. IF you get a beach chair, no shade. Expect to pay for shade. If you want booze that does not run you to the bathroom, pay. If you want anything, you pay. I was offended at how much we had to pay just to avoid a bathroom trip. Too much sun puts me in the bathroom, bad food, bad booze equals bathroom. This hotel is small. Anyone that says it is good remembers it when it was the royal. When it was managed without paying extra for basic amenities. We upgraded our room to an ocean view. That was laughable and the biggest rip off. We were on the top floor and the ocean was across the resort. I mean, the furthest room from the ocean. We could see a scuba diving tank, every other room, the garden, a gazebo, then the ocean. If I squinted I could see it. I was extremely upset at this upgrade. Do yourself a favour, avoid this hotel. Go to the Barceló adults only up the road, it’s cheaper and better in every way.

Grand Sirenis Mayan Beach: Beautiful resort

This resort was very fun with lots of attractions and entertainment! Beautiful beach & pools! Monkeys and other animals were all around. Amazing lazy river runs through the hotel. Perfect place for a family vacation.

Bahia Principe Explore Akumal: Wonderful relaxation

I liked the staff, the beach, the ambiance, the scenery. I liked the staff and the entertainment programs. It was a great time to reboot my energy and feel like I had been away for a month in one week.

Ocean Coral and Turquesa: Fantastic Resort

Second time at Oceans Coral and Turquesa in last year and a half and not a member of the H10 club. A very well maintained property. Easy to get around. Awesome service from the buffet to the individual restaurants.

Hotel Xcaret Mexico: Hotel XCaret Mexico

Just returned from a week at Hotel XCaret in Mexico. It was our second visit and was wonderful. The resort is beautiful, the pools, the food, the selections of restaurants are all incredible. We booked with Candice Anger at Trip Central and she was fantastic, so helpful and approachable. We’ll absolutely return and will only book with Trip Central!

Breathless Riviera Cancun: breathless didnt take my breath away

The hotel was extremely clean in restaurant area hallways, and common areas, well staffed and everyone was attentive. SPA WAS AMAZING Food was quite good. except for sea food - im a seafood lover it was extremely fishy i couldnt finish any seafood plate We had a swimout swim which was quite musty, beautiful room but smell was off- also no fitted sheets on beds only use a flat sheet ontop of mattress that isnt large enough to cover the mattress which has no cover on it and was dirty looking. [... read more] The loudness on the energy side is beyond normal if you are on that side of the hotel book a different room you cant nap in your room before 6pm as you are basically in a night club the quite side of the beach was nice, the swim up pool is nice but the hot tub should be hot not same temp as pool. Water activities were included except their employees was charging people - brought this up with management and they dealt with it but told me a few times no way and i was mistaken - which i wasnt. i did have a fun time but i wouldnt stay at a breathless again its really for college spring break kids 24/7

Catalonia Riviera Maya: Great resort!

Second time at Cstalonia. Great food, veriaty of restaurants, food tracks and bars. Small beach but grounds are amazing. Located within secluded residential complex with stores and more bars and restaurants. Also in the center of this complex you can swim , play or watch dolphins.the resort staff is great.

Bahia Principe Escape Sian Ka'an: Disappointed

We selected this resort due to the raving reviews on their FaceBook account but our experience was that we were very underwhelmed by this 5 Star Resort. The rooms were very run down. We had to call the front desk multiple times to request water and toilet paper that was I assume forgotten to be left when our room was cleaned. The selection of food at the buffets was good and the variety of ah la carts available was plentiful and delicious. We stayed at the adults only Sai’kan and found [... read more] that the entertainment was every evening and extremely loud until 10:30 -11 pm. There were some nights that we wanted a quiet evening and just could not have that. The entertainment was great just don’t think it needed to be that loud.