The hotel is huge, beautiful and clean.
Since we were able to go to the other three resorts, there are lots of walking to do and to visit.
The public areas were nice and clean.
Rooms were average but clean. No issues with the AC. They should put more shelving inside the big dresser, that holds the TV, to get more storage for the clothes. My only issue was with the access cards to get in the room, they stopped working after a day. Twice we got locked outside our room and needed to go to [... read more]the front desk to get the access cards re-magnetised. We finally got one access card to work but the second card worked for only half a day. We gave up on trying to get both to work and managed to use only one access card for the rest of our trip. Apparently they went with a new company for the access cards and they easily get demagnetised. They told me to keep them away from electronics aka cellular phone?! Weird but it did not work since one card stopped working and we kept it away from our electronics.
The buffet style restaurant was nice and clean. Lots of food and good variety. The a la carte restaurants were good and the food was great. You might have to walk quite a distance to get to them because they are spread through out the four resorts. You should book them first thing after you are done unpacking and have your room number.
The food at the restaurant at the beach was good. The lineup for the burgers were interfering with the lineup to get other food which was annoying and frustrating at times.
The beach is beautiful but very small grain of sand. You will get sand blasted when it is very windy. Lots of palm trees for shade. Enough lounge chairs for everyone. If you want a good location on the beach, you will need to go place your towels on the lounge chairs before 8am. Strongly recommend to wear water shoes when going in the ocean because there are too many big rocks on the ocean floor and very spread out. The water is murky and you don't see them.
The swimming pool are large and enough lounge chairs for everyone.
We went swimming with the dolphins, it was awesome and it is located on the resort so didn't need any kind of transportation to get there.
The drinks were good but I wish they had a menu to tell us what they were offering. The beer must have been watered down because it didn't have an effect on me after drinking so much of it.
I will definitely go back in the future. Probably try the adult only resort located at the same place.
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Barcelo Maya Colonial: Great resort
All bases well covered!
Absolutely gorgeous compound, beach, restaurant, pools, food, rooms, service. You in the middle of all attractions and parks.
Perfect experience will come back for sure!……………….
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CanadaAshley -
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Blue Bay Grand Esmeralda: Great resort, had a blast
This hotel is very good, food was excellent at the buffet and snack bar. I didn't try the a la carte restaurants. The staff care about their jobs and making guests happy. The resort and my room were very clean. One negative was there was not enough chairs at the smaller pool. The ones that were there were always reserved since very early in the morning with towels and hardly anyone ever using them. The concrete loungers in the pool were usually mostly taken but I could always find one when I wan[... read more]ted one. I wish the staff monitored the smaller pool and reserving chairs was not allowed. You should also be aware that this is a REALLY big resort. There are 8 buildings of rooms spread between the ocean and into the property. I was in building 7 and it took about 25 minutes to walk from my room to the beach and main pool. There are golf carts that regularly drive around to help people get around but sometimes they are full and infrequent. Overall I am very very happy with my stay and with the resort in general, I just know I prefer smaller resorts now because I'm not a big walker.
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Royalton Hideaway Riviera Cancun: 3rd time in this resort
Still a nice resort, especially I caught it at a good price. Last time was a year ago in Dec/2022. Dorado is still our fav restaurant. Most aspects were pretty much the same, except our mini fridge wasn't replenished. I had to call everyday. Even after I complained at Hideaway guest services and was told it will for sure be filled everyday, it still wasn't. We gave up and just got bottles of water from the lounge to being back to our room. And there was a day when our room wasn't made up[... read more] at all and we'd have to call to have it serviced while we went for dinner. We've never had so much problem with mini fridge before, Hideaway or other resorts. That part was very disappointing. But we still enjoyed ourselves.
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Bahia Principe Explore Tulum: Amazing resort!!
The grounds and rooms were very clean with so many amenities and activities! The food was delicious with so much variety! The staff is welcoming and very attentive. We would highly recommend this resort to anyone.
Full disclosure, I had what may have been the nicest room at the resort if one was looking for beachfront, swim-up serenity. The room was large and comfortable. The view to the ocean was 10/10. The room was kept clean and stocked and the entertainment system was adequate (despite only working 2/3 of the time).
I was in 1105.
BUT! Despite being adults-only Diamond, you really need to access the entire resort, making only the time in your room really that elevated experience. 90% of servi[... read more]ces are in the large, family friendly and NOT serene part of the resort. Restaurant dining only had one option in the adults-only diamond club area (and it was excellent).
So this is not truly an adults-only diamond club experience, in case that's what you are used to at other high-end resorts.
Last point: the diamond club lounge in the adults-only is like a rec room, including very uncomfortable furniture, funky smell, a well stocked but awkward to use bar- not something I could see anyone wanting to use besides for check-in/out and problem-solving.
I would return if the price was right, and especially to room 1105.
I never did figure out how butler service was really very helpful at all.
Our stay at Paraiso Lindo was so amazing! Beautiful amenities. Good Buffet and awesome a la carte restaurants. Great family style resort with a host of activities for children. We would certainly book here again!!
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Lisa12 -
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Margaritaville Island Reserve Riviera Cancun: Ok
The hotel was really nice but very limited activities. Food was ok. Limited restaurants that close early. Service was ok. for a 5 star I was expecting exceptional service and food. The beach is small. two steps from the Canbana and your are there and lots of seaweed. They could at least clean it up. The hotel is beautiful.The entertainment wasn't that great. If you like an older crowd 50+years and couples old this place is for you. It is a quite hotel if that is what you are looking for. I found[... read more] the hotel to be a lot cooler in terms of temperature than other places in Cancun. If you want to stay at a really nice hotel with not much to do, This is the place for you
While we still enjoyed our enjoyed our time here, and the room was clean, and fresh, we were disappointed in the location of our Privilege room, due to the path beside had alot of traffic from the staff rolling carts in the wee hours waking us up at 5am.
The theater entertainment was NOK. There is not much beach area to speak of. Pools were too cold.
Food was great where ever we ate. Distance from the airport was a bit further than expected, and transport was brutal.
You can walk to the [... read more]shops and a marina, which was nice.
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Barcelo Maya Tropical: Something for everyone!
This resort was amazing! We travelled as a couple with my in-laws, and would definitely return again with our baby. There is something for everyone! You have access to 3 of the 5 resorts if you stay with at the Tropical or Colonial. These two are basically twins and you share some of the same amenities. We had no reason to explore the other resorts but the stretch of beach allowed for nice long walks. If you enjoy the water, make sure to bring water shoes as it is quite rocky in most areas. Ther[... read more]e are some access points where soft sand is available. There is an amazing water park for kids right by the main pools, as well as a larger one at an additional cost. There is a casino, bowling, a mall, rock climbing and so much more available to you. If you enjoy getting a workout in the gym was amazing and also included towel service. Food was great! Lots of options and good quality. The evening shows weren’t to our tastes, but the auditoriums were always packed. Overall, we thoroughly enjoyed ourselves and plan to return again! The only bad experience was the transportation back to the airport. We were packed into a tiny van & made to sit at the very back where there was no windows or airflow. I’m not claustrophobic by any means, but this is not an experience I ever hope to experience again.
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Paradisus Playa del Carmen: Great trip
We loved the paradisis resort. Everything is super close and walking distance to the beach, pools, restaurants and room. We will definitely be back with our two kids. The one area that could use improvement is the entertainment. I was told by those in the adult section that there was more activities on our side and no shows or performances at night.
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Blue Bay Grand Esmeralda: 3 star at best!
Grounds: beautiful and well kept. Buildings are run down and in need of work.
Rooms: run down, sliding door didn’t work, lots of rust, had to change rooms twice. After two family members got sick, we requested to pay for a second room to have more separation. The front desk staff was quite rude and would not help with this. They suggested we pay $270 usd per night or try to find a promo code online. I don’t feel like this is a reasonable suggestion … you work there, you find the best price and[... read more] we will pay it. To ask a guest to go prove out rooms online and they will match it is unacceptable. That’s your job not mine. The unaccomadating attitude of their staff cost them the rental of another room, there was lots of availability, and we had to then spend Half the day organizing two cots and moving beds ourselves. I would not recommend this hotel to anyone.
The tap/shower water smelled like sewage, and my whole body and hair smelled foul after every wash and bath.
Some of the guests kept their belongings on the Beach Gazebo overnight, and this way, they held it all the time. The hotel must have a rule to remove the stuff if left unattended for more than 30 minutes on the Gazebo.
The staff was courteous except for a few. The food menu was rotated daily in the SPOON buffet, and the rest of the restaurant was ordered to cook.
They run locality pres[... read more]entations and offer $150 vouchers, like collecting tickets from an in-game arcade to get souvenirs. That is how much the value of the Gift vouchers is.
Overall, the experience was positive, but I recommend looking for other options if available.
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Jcormier -
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Bahia Principe Escape Sian Ka'an: Another Amazing trip!
This is my 3rd time at the resort. Fell in love with the resort and staff all over!
We stayed in the Penthouse suite.
Food was good, the only bad comment is that is has super hard to get reservations at the Alacartes because of resorts being full.
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Brian40 -
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Bahia Principe Escape Sian Ka'an: Not A Luxury Resort
Definitely not a five star, room was small and musty, bed was extremely hard. We asked for mattress topper 6 times and didn’t get one until our seventh night on our 10 day trip. Shows have been replaced with pay to watch shows, liquor is value brand and top shelf for privileged guests only. This was our 2nd time there, first time was great but seams they are worried more about costs than the quality of food, service and rooms. We won’t be back a 3rd time.
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Vero82 -
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Bahia Principe Explore Akumal: Beautiful resort, some policies not so good
Beautiful resort, grounds were beautiful and well kept. We didn’t get an updated room but our friends got upgraded to one with a swim up pool, they were gorgeous. Buffets were good, the 2 a la Cartes we got were delicious. The staff and entertainment at all resorts were great. Highly recommend the silent disco! The beach at Akumal was enjoyable, although if you’re looking for sandy beaches, this isn’t the one to choose. Take note, although only an hour from Cancun airport, add in all the drop of[... read more]fs along the way, our commute one way was almost 3 hours!
When we booked, we were under the assumption we were in Adults only but we weren’t; might have been our mistake, maybe we should have requested it the AO block?
Our agent Candice (who was great!) requested a few things: honeymoon, king bed, close to beach and pools. When we checked in they gave us double beds so we asked for king. We ended up at the very back of the resort, furthest from everything. Not a huge deal, just not sure why we have requests if it’s not an option. I thought maybe we’d get a congratulations basket or a bottle or champagne or something for our honeymoon. We saw banners at other rooms celebrating birthdays, anniversaries etc. I guess it depends on who at the resort deals with your agent.
Biggest disappointment was the a la Cartes. We found out a few days before we left that we had to book dinners 10 days in advance on their app. We were only able to get 2 online. When we arrived, we tried to book more and they were completely full. We were advised to show up and hope for no-shows. We did this twice at two different restaurants and although tables were empty, we were told we could get a table if we paid $480 pesos (or more) for wine. We denied that, our package should’ve included 7 dinners and we only got 2, why would we pay more? So that’s disappointing. We are lucky we found the Facebook group, if we didn’t, we would’ve arrived to all A la Cartes fully booked. So fyi, if you don’t book the dinners in advance you’ll be eating buffets every day which is not what we’re paying for. A little disappointing since this was our honeymoon.
For a ‘Luxury’ resort, it wasn’t very luxury. We honestly would’ve received the same services, food, experiences paying significantly less a person at a different resort in Mexico.
Overall, we had a great time and didn’t let the hiccups upset our vacation.
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Barcelo Maya Colonial: The Barcelo Maya is perfect.
The place is massive, with that comes an endless number of possibilities for dining, activities and beaches, you know you are in the right place when divers come to your resort to dive the reef just off shore.
Amazing resort, staff were so kind, food was good, overall resort (pools ,bars, beach) fantastic! You also have access to the other 3 or 4 resorts in the compound which was great! There is a maya mall, casino, activities even a Mexican market all within the resort which was amazing. Also did the caves and tulum ruins excursion that was phenomenal. I highly recommend this resort, I would revisit 110%.
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David -
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Catalonia Riviera Maya: Solid Mexican experience
Beach-Snorkeling in the bay was great. Beach was good although the entrance to the water is rocky but that is happening all down the coast with the erosion of the beaches.
Food -was pretty good at the buffet, the bloved restaurant was very good (only available for privileged guests). Steak house was great. We didn't try the other a la cartes due to reviews.
Entertainment- staff is amazing and the evening shows are quite good. maybe not for everyone, but we liked them.
Rooms- traditional and[... read more] comfortable. Nothing fancy but Im coming to mexico and expect the workmanship to be a little rough.
Gym - decent with enough machines for the size of the resort.
Water sports - not a lot to offer here. Some kayaks but you can't really go anywhere too interesting. You can explore the inside bay, which is fun enough for an hour.Beach volley ball and other games were great and well organized by the staff. You wont be bored if you want to participate in the arranged activities.
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Tee-Jay -
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Ocean Coral Riviera Cancun: Great resort - horrible beach water
The Ocean Coral and Turquesa is a very nicely laid out resort, with 4 pools (1 Adult only, 2 general pools and a children's pool)
The El Beso (adult only) room was recently renovated, and well appointed, with a shower, bathtub and private toilet area. spacious room with a couch and desk area. Lots of plug-ins and USB connections for those electronics in our lives!
Of the 6 restaurants, 3 required reservations (all done through the Ocean Coral app) and provide a great selection of choices. Ja[... read more]panese grill; Italian; Mexican; Brazilian skewers; Romantic Dining and a burger shop. The Villa Marina (Brazilian) was being renovated for most of our trip, but it opened in time for us to enjoy. The buffet offered numerous choices daily, with vegetarian, gluten free meals available. And their dessert section was delicious!
The only complaint we and many others had, was the color of the ocean water at the beach. Not sure if this is an ocean current situation along that coastline, but the water was brown for 1/2KM from the shore. The amount of sargassum washing up daily was cleaned as best they could.
Overall, a great 2 weeks (Nov 24 - Dec 8) relaxing at this resort, great options for day beds, pool chairs, and beach palapas/chairs, never an issue finding a place to sit. Walking the beach into Puerto Morelos takes approx. 1 hour, and lots to see along the way.