Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3964 Reviews)

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Private  - 

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Allegro Cozumel: Great Resort

I think this resort Is great. Accommodations were good although the bathroom smells a bit bad because of the water in the toilet. That was a bit hard to stomach by the end of the week. The food is pretty good. I've seen alot of people complain about the italian and Mexican restaurant but I thought they were pretty good. The weekends get busy with lots of locals coming in, so I would plan excursions for the weekends and enjoy a quiet empty resort on the weekdays.

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Private  - 

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Barcelo Gran Faro Los Cabos: good resort

good resort if you like small, The rooms are a little dated but clean. Grounds were spotless. They do not allow smoking on the resort which I liked how ever the designated smoking area was at the entrance to the beach and directly under the infinity pool. Every time I needed to use the restroom I had to walk through everyone's smoke, also found ourselves avoiding the infinity pool for that reason, (definitely ended up being a pool for the smokers). The food was good but found them running o [... read more]

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Jen1989  - 

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Occidental Caribe: Wonderful!

We had a great time, the staff was exceptional... the beach was beautiful! The pizzeria was a hidden gem and we had ala carte food all nights but one :) Japanese was definitely the best and most fun, the staff was amazing there too!

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Alvis  - 

Verified Purchaser

Barcelo Maya Palace: Great resort

Truly experience with Spanish lessons, dance lessons, and enjoying the water with both motorized and non-motorized watersports. The Barcelo Maya Palace is the perfect mix of first-class comforts and relaxation, and a true all-inclusive vacation experience with plenty to do. Pools, restaurants, and bars await to offer plenty of options and something for every traveller. A playground, fitness center , shopping, Internet business center, convenience center, and fully functional spa are availabl [... read more]

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Private  - 

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Barcelo Bavaro Beach: Oh What a Week

Okay so I travelled alone for the first time and the guests and staff made my staff incredible. The room was oceanfront and had an incredible view of the beach. It was far away enough from the pool that it was quiet for daytime siestas, but close enough that if I forgot anything it wasn't a long walk. The room was clean and cool and well kept. Not the usual musty beach smell at all. The food was better than expected. A wide range and lots to choose from,. The grounds are well maintained a [... read more]

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Private  - 

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Barcelo Maya Caribe: Positive experience

We enjoyed our family vacation. It was clear that there were lots of opportunities to take part in a variety of activities and entertainment. The resort is large, it would have been nice to be treated to a short tour, especially since we were premium members. Brenda in the premium lounge was kind and helpful. The other girls barely raised their eyes at us when we walked inro the lounge. The kids club was really good. Jbovanni at the breakfast buffet was super kind and remembered our kids name im [... read more]

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Private  - 

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Barcelo Bavaro Palace: Good for price

Room is amaging. The jacuzzi in the balcony was best. Food is not completely satisfactory. The Barcelo Maya (Mexico) has much better restaurants. I think it is better to book as a Premium, otherwise you have to pay Wifi, reservation restriction at the restaurants, etc.

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Natalia  - 

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Barcelo Maya Colonial: More then expected

Dining is great, spa is incredible, service staff was friendly and helpful. Room was clean and comfortable. Restaurants menu very well and food tastes amazing. Alexis Mora on reception very helpful and professional person who made our visit enjoyable.

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Private  - 

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Barcelo Maya Palace: Amazing resort - less than amazing service

Great resort, it's beautiful, it's amazing, it's what I imagine paradise looks like. However, front desk staff are confrontational, forcing you to take a room you didn't pay for. You're given information at check-in then arguing with you at checkout that what you expect isn't the norm.

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Private  - 

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Palma Real: Terrible rooms

Beware. Palma real is under a different management group now(barcelo)...worse experience ever. No water. No A/C. Mold everywhere. Food quality is very poor. The hotel is working at 30%capacity. One pool out of service....and the general manager is not able to do anything. Time to switch hotels.

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Private  - 

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Palma Real: Huge disappointment

My first time in Cuba, and i wish i had all good things to say but i don't . Rooms - very rundown, lot of water damage, smelled like mold, a/c only worked half the time, my door frame was lose and i felt like someone could easily break in, but they were clean at least. Resort itself, hallways were in bad shape, smelled like mold, swim up bar/pool was closed, which was a major disappointment as that is my fav place to be, the pool area needed severe renos, the cement/patio area was cracked and  [... read more]

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Private  - 

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Allegro Playacar: Amazing resort

Excellent resort. Highly recommended. Friendly staff and excellent food. Very clean. Will recommend this resort to our friends and family. Entertainment staff is great. They keep you entertained during the day an in the evening. A very safe and secure place. Rooms are nice.

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Emily  - 

Verified Purchaser

Palma Real: Best location!!

Went for a birthday party. Location was amazing. Only a 2 min walk to the beach (with private bar and snacks included) and the popular bars of Beatles and Cale 62. The resort itself is very old, dated, and lots of mold. We went in October to resort restaurants and swim up bar were closed. Luckily great food in town for good prices. I probably wouldn’t go back to this resort but if you are just there to sleep you would enjoy it.

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Private  - 

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Palma Real: Wasn’t what I was expecting

Hotel was run down, stunk like mould. The pool that was open was falling apart and dirt. The swim up pool Bar was closed and water was drained. Buffet barely had any food in it. Resort was quiet and ran out of a lot of their booze and pop, juice etc. I wasn’t very happy at all.

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Private  - 

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Barcelo Maya Palace: Marvellous Resort

We stayed at the Palace. Everything was spotlessly clean, rooms were luxurious and the food was great, even the buffet. Staff were very friendly and helpful. Only drawback was the piped piano music. It was classical music, played way too loud and everywhere.

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Irene  - 

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Palma Real: Beautiful beach!

The main attraction for me was to swim up bar but unfortunately it was closed the pool was drained the hotel rooms were very weatherbeaten run down but clean the staff were amazing friendly and helpful. the dining hall presented very nice but the food was cold and not a very good selection. the hotel is close to town Which was nice! We could walk in and have dinner at a restaurant go to a nightclub check out fleamarket’s or just ride the tour bus for the whole day for five pesos! It did [... read more]

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Private  - 

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Barcelo Maya Caribe: Beautiful resort

Barcelo is amazing resort with very clean grounds and the rooms are very clean also. Food was outstanding and a lot of variety.All the staff were very helpful and friendly. The entertainment wasn't that greatest. There wasn't any entertainment at night at the bars. At other resorts that I have been to there were always bands and singers in the lobby or at a bar. Other than that pools were amazing and beaches nice.

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Julian Saavedra  - 

Verified Purchaser

Palma Real: never again

I had been already in the past to this hotel, when everthing was well distributed and everything worked. very disappointed the way is being managed now and how many things raned out at different times

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Private  - 

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Barcelo Bavaro Beach: Great, again.

Fantastic resort. This is the second time I've stayed at the Beach (adults only) and enjoyed it just as much as the first time. The resort is very well maintained, the staff are friendly and there is always a good selection of food.

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Supertzar  - 

Verified Purchaser

Allegro Playacar: Great staff

This was our second time at this resort. They did a great job on the renovations. Check in was quick and Lucy spoke good English. We had a room on the second floor with an ocean view. The king sized bed was very comfortable and the room kept clean. The grounds are very nice and it's easy to get around as it is a smaller resort. The staff were amazing especially Nestor, Humberto, Rafael and Fernando. We were treated exceptionally well and most spoke good English. The food was very good and drinks [... read more]

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