Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

review headshot

Private  - 

Verified Purchaser

Riu Palace Costa Rica: Palace is the right name for this place!

Beautiful and well maintained grounds and pools, beach is nice, entertainment is good, food is great, restaurant service was very good. The staff work very hard to keep things in good order, and the level of service is very good. Great location, not too far from the airport. A thoroughly enjoyable (second) stay at this resort.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Palace Paradise Island: Very nice Resort

The resort was clean and pool was kept clean. The staff was very friendly and helpful. Jacquie in the buffet dining room was fabulous!!! She was so nice really makes you feel good to be having dinner in her area. The food was really good. Room was huge we upgraded no problem but the air wasn't working great all week however it wasn't unbearable. I usually like cold but I was ok with the temp. Other than that fabulous place.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Emerald Bay: Mediocre Resort

Staff were friendly but the resort was boring. The food was not good and lacked variety. The waiters are hard working as are the gardeners. Do not book excursions from Sunwing rep at the hotel. What a rip off as we paid for 2excursions and only received one excursion. Beach is rough. The night shows are average. Elevators are slow too. I most likely wont go back to this resort.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Emerald Bay: Riu Emerald Mazatlan

This resort was average. I expect more from a Riu resort. The resort is very clean as well as the staff are very hard working and kind However, the pools were very cold and small All the pool lounges were saved before 7am so there was no where to sit. Too many floatation toys in the pool and most of all the food was mediocre. Nothing was true Mexican flavors. The Bamboo restaurant was better.

Location
Value
Food
Beach
Rooms
Service
review headshot

Robin Larkin  - 

Verified Purchaser

Riu Playa Blanca: Panama is AMAZING!!

The people that work at this resort are fantastic and did their best to fix any problems that we had. The weather has always been HOT and sunny and we couldn't ask for more. The food at the buffet is good, but like any other resort it is repetitive. Riu Playa Blanca also has 3 a la carte restaurants and the food there is great. There are 3 pools plus a kids pool/area. My only complaint is the small kids that were always screaming and splashing in the ADULT ONLY swim up bar pool, management needs [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Palace Costa Mujeres: A Paradise you won’t want to leave!

We stayed at the Riu Palace Costa Mujeres from April 17-24 and we had an amazing time. The staff were all very helpful and friendly, the resort was very clean and the food was delicious. There’s lots to do and you have full access to the resort next door for any reason you are not enjoying the entertainment. At night things close down fairly early but things are just getting started at the resort next door where you have full access to their nightclub and 24h bars. My only complaint was that t [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Jonny  - 

Verified Purchaser

Riu Playa Blanca: Really good for the money

Hotel was very modern and clean! Staff was very friendly !!!! Night shows were very good and the food was amazing! The steak house was legit!!!! The sushi was really tastey and the Italian pasta was on point! The disco was small but good! Quiet a lot of children at this resort! And the only this we didn’t like was that yes there was a 24hrs snack bar but it was all cold pre cooked stuff and was Limited to fruit, hamburgers and nacho chips with hot cheese!!! However we WOULD go back for sure!!!

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Palace Costa Rica: Great Resort!

The feature that sticks out the most from our stay was the staff. Everyone was very friendly and eager to make your time there enjoyable. I have never been to a resort that was constantly cleaning...everywhere...all the time. There was never any issue getting drinks around the pool or at the beach. The staff was always very attentive and aware. The rooms are a bit dated but very clean. The only complaint is that the pillows are horrible. Not what you would expect of a hotel in this category. [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

CindyM  - 

Verified Purchaser

Riu Palace Antillas: Exceptional Service

Riu Aruba Antillias was pretty much the same as any other Riu. As far as same set up with restaurants, buffets, and entertainment. The service in all areas of the Hotel was Superb!! Staff was over the top friendly and very accommodating for anything you needed. The managers were there every day, walking around and talking to quests constantly , making sure everyone was happy. And were very interested in any comments you had. Food was great, even the wine was great! Our only complaint, and not j [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Republica: Relaxing Vacation

We just got back from a friends vacation at the RIU Republica. We thought the resort was very good. We were a little skeptical after reading the reviews on Trip Advisor, but our concerns were put to rest immediately after checking in. The staff were all very friendly and worked so hard. The grounds were immaculate, and the rooms were comfortable and clean. I didn't have a problem with the food, there is more than enough variety to choose from, but if you are a foodie this is probably not th [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Republica: good resort

food was good but not too many options no reservations for all carts but they rushed you in and out.butler service at the pool with George was great service at bars was excellent.majority of staff not very friendly, maid service missed 2 days of service had to call desk to get rooms made even after tipping every day.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Palace Antillas: Completely amazing!

Everything was perfect! The staff were very friendly and helpful, management was visible and would question if all was ok on several occasions. The food, drinks, pool & beach were amazing. The weather.... wow.... 30°C and sunny every day... what more could we ask for?

Location
Value
Food
Beach
Rooms
Service
review headshot

Tripod  - 

Verified Purchaser

Riu Palace Aruba: Fantastic holiday

This was our first time in Aruba, and the Riu--amazing. The food was delicious, the fruit was always fresh. The grounds very spotless. We couldn't believe the detail to cleanliness. The flight there and back were on time and smooth. Great job O'Neil.

Location
Value
Food
Beach
Rooms
Service
review headshot

Farmer Don  - 

Verified Purchaser

Riu Playa Blanca: The name Riu spells quality for me. Great management with an amazing staff.

The Riu Playa Blanca is a well run resort. The grounds are well kept. The hotel is kept spotlessly clean beginning with the rooms, halls, washrooms and restaurants. This was my second stay at this resort. I have also stayed with this chain in Costa Rica and Jamaica.. This resort is about 10 minutes from the airport at Rio Hato. More vacation time at the resort and less time on the bus and at the airport. Customs processing here goes rather quickly as compared to some other destinations. [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Republica: 3.5 to 4 star resort

Overall this was a nice resort; however given it was listed as a 5 star, we were expecting more. I've done a lot of travelling to Dominican as well as other places down south such as Mexico and Jamaica and the 4 stars I've stayed at were nicer than this 5 star. The resort felt quite small and although there were daily activities, they weren't listed anywhere so you only knew about them if you happened upon them. I was also surprised room service was not an option as any other resort I've stayed  [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Riu Santa Fe: Beautiful Resort

The hotel was beautiful. The resort was quite large so there was a fair amount of walking. The grounds were very well kept. The pools were very nice but looked a bit dirty at times, I think because they were always full of people. We were in building #7 with Oceanview, and it was fairly noisy with alot of partying going on. This was our 1`st time at a larger resort and would prefer smaller resorts. Cabo is beautiful and this resort is a perfect location to walking on the beach to town, tak [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Andy  - 

Verified Purchaser

Riu Reggae: Not what I was expecting but still OK

We thought the hotel looked nice but we were expecting to see something more spectacular for a 5 stars hotel. The sand on the beach was rough and there was a lot of sea weed. We also booked a day trip but they made a mistake on the time for the bus pick-up and we had to re-schedule for another day because the pick-up time was earlier than what was on our bill. We waited at the lobby for an hour before a representative could be reached. The pools were very nice and clean.

Location
Value
Food
Beach
Rooms
Service
review headshot

Spyker  - 

Verified Purchaser

Riu Negril: This Resort is amazing - we will be back!!!!

My husband and I went to this resort for our 6 year wedding anniversary and we are so glad we did. It was amazing!!! Our travel agent recommend this resort and she picked the most perfect resort for us. The food was soooo good - I think I gained weight on vacation. We tried the Asian restaurant and the steakhouse ( I had a rib eye steak in Jamaica - yum). The buffet has so much food and all of it was so good too so we liked going there more. The jerk chicken BBQ hut is a great idea. We ate lot [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Valerie  - 

Verified Purchaser

Riu Palace Baja California: Modern Resort

The hotel was clean, staff were helpful and friendly. Tips are expected. The buffet food had good selection with chefs available cooking non-stop. The food at the buffet is the same every day except for one station. There’s no nice way of saying this but; The restaurant selections were minimal and the food was terrible. The suite was nice and clean. We had to call for water and coffee separately to be refilled by different service staff as housekeeping does not automatically do that when they  [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Patron  - 

Verified Purchaser

Riu Palace Aruba: 5 Star Resort!

The resort was absolutely beautiful! The group of 10 loved the fantastic views from our rooms, the meals, the Caribbean Sea, the people that worked there and the entertainment. This is my 8th time coming to Aruba. Aruba is my favourite Caribbean Island and I have travelled extensively. I hope to return again to Aruba in the future.

Location
Value
Food
Beach
Rooms
Service

Next Page