Hotel Camino del Mar: Great resort

I was there in June for 12 days and had a great experience with my husband and friends. The best service was from manager Carlos. Very nice and have Ben many times to Cuba and never met a manager who cares about the guests so much. Thank you so much for a great time. See you again.

Hotel Camino del Mar: Melia cayo Guillermo paradise on earth

This hotel was way more than we expected! The grounds are beautiful. They are lush and full of green and the beach is absolutely breath taking. The staff are amazing and make you feel so welcome! We loved the lobby bar there is entertainment nightly and the service was outstanding! We will be back for sure. !!! This is a five star for sure!

Melia Cayo Coco: Amazing

We found this hotel to be our new favourite in Cuba. Incredible beach, with plenty of palapas to get shade. Did not need to be up at the crack of dawn to reserve as there were enough for everyone. Small pool, but who goes to a beach resort to sit by a pool? Food was some of the best we have eaten in Cuba. We found all the staff to be top notch.

Melia Las Americas: Wonderful! Especially for golfers!

We loved everything about this resort. This is our second time here and there have been several improvements. The resort is clean and well maintained. All of the staff were very pleasant and very helpful. We love the proximity to the golf course (2 minute walk if that!) and the course itself is beautiful! The beach and large and wide with several umbrellas and huts to hide under. The live music at the beach bar was our favourite. The food was somewhat repetitive but we always found somethi [... read more]ng to eat! Would highly recommend! We will back this November!

Paradisus Rio De Oro: Great Resort !

Been to Varedero 4-5 times, Holguin and Pardisisus De Oro is far better ! Great beach, white dusty sand, require beach shoes as some areas are rocky but lots of areas of no rocks, snorkeling ok , scuba diving nearby . Majority of the staff at the resort speak excellant English and go out of their way to accomodate you and provide excellant service. All ala cart restaurants were excellant, buffet had good selection with hot or cold plates and was very good for a Cuban buffet. Have been twice t [... read more]o this resort and will be going back for sure !

Paradisus Rio De Oro: Solid Place

First time in Cuba. Would go again. So very hot so in pool all day !! So many places to visit on this vast planet of ours - choose wisely , always a reason to go somewhere different - Cuba was a great choice .

Melia Jardines del Rey: What a great experience

The staff were amazing, friendly and went above and beyond to ensure our vacation was memorable. This was my first time in Cuba and made some amazing memories. The food was decent (I didn’t starve) and the impetus were my go to every morning!! Also something about their butter hit everyone’s taste bud and was definitely a must have at every meal. We went in off season (july3rd) and there was not many vacationers but I loved that there were plenty of locals that absolutely enjoyed every  [... read more]minute of being there. We went into moron city and were treated as family. Definitely a place to remember it was beautiful, hot and memories were made that will last a life time!

Paradisus Princesa Del Mar: Fantastic resort!

A fantastic adult-only resort with gorgeous grounds. I have been to Cuba at least 10 times, however this resort is the most beautiful. It is a bit older now, celebrating 15 years, but well maintained. Chairs on the beach could use an upgrade though. Many of them have been damaged and are no longer comfortable. Lovely and welcoming staff as well. Looking forward to returning!

Paradisus Princesa Del Mar: Very nice resort.

We loved our stay there! Everything about the trip was amazing and we have nothing negative to say except not comfy and old chairs on the beach.The grounds are very well done. The public areas are clean. Rooms are dated but clean.

Melia Marina Varadero: A good place to vacation

The service staff were polite and efficient but the rooms were older and did not offer much besides basic comfort. The facilities are amazing and the entertainment was good. No internet in rooms. Internet reception in the lobby was limited. A lot of bugs and the tour guides make u feel uncomfortable with they way they ask for gratuity. But overall a great getaway.

Paradisus Varadero: A good vacation, excluding food and construction closures at this resort.

Our adjoining rooms were great (clean, spacious, well-air conditioned and comfortable). The grounds were well maintained and the tropical gardens were beautiful. The beach was stunning, but quite a hike from our rooms (carts were available to transport us if needed). The pool was good. The swim-up bar was sometimes open. There were several lounge chairs and cabanas available. Many amenities were closed or unavailable due to construction (sports centre, largest pool and many restaurants were all  [... read more]closed). This offered limited choices. Food was mediocre at best. The buffet restaurant which was the main option for breakfast and dinner was repetitive. Some was okay. Nothing was what you would expect of a 5-star resort. The only a la carte restaurant that seemed available to us was just awful. The worst chicken ever (slimy, chewy and greasy). Our concierge (butler) service was useless. There were 2 who alternated days that were assigned to us. They really didn't have the time of day for us. They did not provide the services that were listed. We had to seek them out to book the a la cartes and this seemed to be a great inconvenience to them. They messed up several times and rather than apologize, they became very defensive about it. If our package was more expensive for this service, it wasn't worth it! There were 4 staff who went out of there way to be friendly and helpful (our maid, our porter/ bell hop, one of the bartenders at the lobby bar and one of the young women at the front desk. I only wish I knew their names so that they could be further commended. Everyone else could take lessons from them about customer service. No one else seemed to care. Our Sunwing rep (Janel) at the resort was helpful. The excursions (Sugar/Rum/Cigar and Havana were good). We had amazing guides. We had a difficult travel day for our return trip. We got up at 5am, expecting a 6:45am pick-up at the resort. While waiting in the lobby, we received a call informing us that our flight was cancelled and we would be picked up at 5:30pm for a 9:30pm flight. We were already packed up and had checked out of our room. We were exhausted. Although we had gained a day in Cuba, it was kind of a wasted day. At the Cuban airport it was chaotic. We waited in line for an eternity to check-in. So slow. Sunwing did not communicate well with us at the airport. The flight was delayed even more. We didn't end up boarding until midnight. What a long, frustrating day! Overall, our vacation left us with mixed feelings. Right now with all the construction and amenity closures this is not a 5-star quality resort. Hopefully this will change once this is completed because there is potential for it to be amazing. Sunwing really needs to work out their flight issues. Too many flight changes, delays and cancellations which is confusing and frustrating for travellers. Also, if someone pays extra for advanced seat selection and pre-boarding on flights, these service should be honoured. Our advanced seat selections were bumped (double booked with other passengers) and the premium service package which we paid for did not easily allow us to pre-board for our return flight. Apparently this applies at the Toronto airport only and not at the destination airport (only Elite plus is recognized as priority boarding). This needs to be clearer when people are purchasing these services.

Paradisus Varadero: Mixed Review

Our adjoining rooms were spacious, clean and comfortable. The maid did an excellent job of making up our room and our mini fridges were stocked regularly with water and other beverages. The luscious tropical gardens were beautiful and well tended. The beach was stunning. The pool was nice and there were lots of available cabanas and lounge chairs. Some of the staff were friendly and helpful, but others were not. Due to construction on the resort, many amenities were unavailable which was disappo [... read more]inting (the sports centre, largest pool and many restaurants were closed). The food was mediocre, with limited options (repetitive buffet, some strange concoctions). Only one a la carte was made available to us and it wasn't very good (worst chicken I've ever had!) The concierge (butler) service was not helpful at all. There were 2 assigned to us for alternating days, but we only met one (the other didn't bother to meet us.) Booking our a la cartes was difficult and she made it seem like we were inconveniencing her. We had to seek her out and when she messed up our reservations she became defensive and lied. We didn't ask much of our concierge, but she didn't deliver at all. This was disappointing. Our flight to the resort was great. The return flight was delayed by 12 hours. We got up at 5am, only to find out that our flight was cancelled and we wouldn't be picked up until 5:30pm. Our time at the Cuban airport waiting for our departure was pure chaos. Poor communication from Sunwing staff. Long delay. Herded like cattle in the check in lines. Overall, we enjoyed things about our vacation, but there were some elements that could be much improved, especially for a "5-star resort."

Melia Cayo Coco: Amazing resort.

Best resort I have been to in Cayo Coco cuba. Will definitely return. Been going to Cuba for 17 years and I can honestly say this is a five star resort. The food the service the staff best In Cayo Coco cuba. It was the perfect vacation from beginning to end thank you Melia Cayo Coco. Even though this is an older resort and the rooms are a bit dated, they are comfortable and very clean. With the rooms being a bit dated for me it is a plus because you actually feel the Cuban culture. The grounds  [... read more]are so beautifully kept. I have nothing negative to say about this resort. I had an amazing week, thank you Melia Cayo Coco. I will definitely return next year.

Paradisus Princesa Del Mar: Perfect kid-free vacation for couples

Upon arrival you are welcomed into the spacious and alluring lobby/bar. Staff were friendly and polite. Layout of the resort is well done (aesthetically beautiful). Quite close to white sands and awesome beach. Spent more days at the beach than the resort pool. Both had their own bar. Quite difficult to land a poolside bed unless you head out early in the day. People tend to leave towels to keep poolside bed while going off to lunch. I obtained a poolside bed with my girlfriend and 45 mins later [... read more] a married couple and their son claimed to have kept their towels on it but bed was empty and clearly looked available. Family then complained to upper management and because they spoke Spanish fluently, the staff ignorantly sides with them and told us to vacate the bed or we would be removed from the hotel. This was our last night of our vacation so we saved ourselves from a nightmare and gave up the bed and headed to the beach. Complete unfair solution to a problem that we never caused. 24 hour snack bar was convenient. Stayed in hotel # 5 but then requested to switch rooms due to air conditioning problems. Moved to hotel #6 and rest of stay was comfortable. Food was exceptional. Lack of fresh vegetables with a la carte restaurants but better options at buffet. Overall 8/10 with the food. Coffee was excellent. Breads always seemed stale but that’s due to the humidity. Room service was on point. Nightly entertainment was fun and enjoyable. Would recommend to do excursions. Catamaran was fantastic. Definitely need to visit Havana.

Melia Marina Varadero: Satisfactory resort, but needs improvement...

Grounds and public areas were lovely! Rooms were ok, however housekeeping needs to get their act together...some towels were delivered dirty, pillows were extremely thin and flat, so we ordered more ( one pillow delivered wasn’t even an actual pillow...it resembled wool folded and stuffed in pillow-case!), and there was no toilet-paper replacement one day (thankfully we had brought a few of our own rolls, as it took and hour and a half for housekeeping to supply!!!). Check-in was supposed to  [... read more]be at 4pm, however our room wasn’t ready until 4:45pm. Re dining feature...our package included 3 a-la carte, but only 2 different restaurants were available. Buffet was satisfactory considering lack of food supplies in Cuba.

Melia Buenavista: Amazing Resort

The hotel is small and quiet, beautiful grounds, excellent butler service, friendly staff,limited food choices for dinner, premium drinks, very long bus ride from the airport, no butler service on the beach

Sol Cayo Santa Maria: Sol Cayo Santa Maria

Amazing place. You got three pools to jump into plus the beach not too far. Diversity of foods is awesome. There's markets around for you to go browse some souvernirs. The staff is really nice and helpful.

Melia Jardines del Rey: The customer service is not what I expected

The hotel was nice and clean, the service at the restaurants and the reception was good. However, the service at the customer service office was very disappointing. We had to call 6 times in two days to have the bottled water replaced at our room. The food was very blend.

Sol Palmeras: Great resort overall

We didn't go to many resorts in Cuba but this one was the best. The beach and water are impeccable. The layout is very convenient - everything is in the arm's reach. The resort is clean and staff is friendly, rooms are comfortable enough. A few observations that may help to make the right choice: - the resort is not for meat lovers, which is common for Cuba, but many non-meat choices are available and no one goes hungry. - guests living in rooms facing outside of the building circle may enco [... read more]unter noises from service buildings even at night (ventilation, etc.) - pool was not great by the looks of it, but we didn't use it at all If you are there for beach and ocean, this is the right choice

Melia Marina Varadero: Great hotel!!

Very impressed with hotel room. Lots of space, all the amenities, great bathroom with separate shower and bath. Most helpful for a June visit is that it was always at the right temperature with individually controlled central air conditioning plus ceiling fans. Also a balcony with two chairs. Pool was nice but personally found the Caribbean music too loud, so preferred the beach. Beaches gorgeous! Crystal clear water, white sand, shower and washrooms very close. Having been told tha [... read more]t food in Cuban hotels is generally plain, I found it fine. The 'made while you wait' breakfast omelettes, mangos (when ripe) and coconut ice cream were my favourites. A fair bit of variety; some food overcooked. One note is that hotel advertises multiple a la carte restaurants but only one was open a day (perhaps due to low season). Overall I found the staff exceptionally courteous and helpful. The only exception is that the day we arrived, the front desk staff repeatedly told us our rooms would be ready in 10-15 mins. We arrived at 3:30pm, check-in time was 4pm, and 2 out of 3 rooms for my party weren't ready until 6pm. There was no-one else visibly waiting for a room, so not sure if they were short staffed or cleaning rooms for new arrivals wasn't prioritized. A suggestion for future is that if it's known rooms won't be ready for an hour or two, to let visitors know this, provide somewhere for them to change, and advise them they can wait by the pool or on the beach. Overall it was my first time in Cuba and I will definitely be coming back! I will definitely consider returning to this hotel.