Sol Turquesa Beach: Good resort!

Very nice resort to stay at! Highly recommend. Clean rooms and very friendly staff. The beach is absolutely stunning and a spot to live on for the vacation. Definitely lots of stairs, they get easier everyday. There is alternate routes without stairs, but it's a longer walk. Pools were always clean and very nice ! Only down side, was the food. Same thing everyday, very slim variations with food choices. Highly recommend though!

Memories Flamenco Beach Resort: Janurary 2018 - 2 weeks

let me start with the checkin experience. there are 2 counter for checkin. One for Diamond Club and one regular checkin counter which was abunded by about 60 people. the waiting was horrible. some people waited for more than one hour to get checked in and the Diamond Club counter could not be bothered by pitching in. The hotel is big and it only has 1 buffet restaurant and one snack bar by the pool. They also have 3 or 4 specialized restaurants with minimal seating. During our stay the hot [... read more]el was full . The line ups were unbearable at times and not enough staff to cater to everyone. This hotel has major water and sewer problems. The public washrooms by the buffet, reception and lobby bar was always closed due to backups of toilets and floor drains. We went 2 full days without water and always no pressure. Hot water was an issue frequently. Everytime it was reported to the reception, they kept on saying the hotel has no water. I walked in to the lobby bar washroom at 2 occasions where the floor was full of poo..... As a diabetic , there never were diet coke and sweeteners were very scarce. They actually ran out 6 days after my arrival. As for the diet coke , I always need to run to the lobby bar to see if they had any. Snack bar, buffet and swim up bar never ever had any. As for the service, if you dont tip you dont get the proper service. you do wait a very long time to get a drink. As for the beach it was nice but the sand was full of broken sea shells that were very sharp and my granddaughter got her foot cut . They really should try and remove or grind the shells down. I was not impressed with this 5 star hotel. I have been to Cuba hundreds of times and this is the worst hotel i have ever been to. I do quote this hotel as a 3 star. Will never go back to this hotel again.

Sol Turquesa Beach: A vacation gone bad

I have always kept an open mind while travelling anywhere. But this vacation turned out to be a disaster when I slipped and fell hitting my back on tile steps at the beginning of our trip.The resort is not accessible unless you are in the front buildings (100’s) It is dangerous when it rains as everything becomes slippery and there is a great deal of tile throughout. I was not an isolated case and our vacation was ruined. I will consider all of the negative reviews next time and become more se [... read more]lective. Air Canada Vacations will never see another dime from me.I will not return.

Sanctuary at Grand Memories Varadero: Major Disappointment

in Cuba, usually a safe rule is a 4-5 star resort should be somewhat half decent. The hotel is aged and not very well maintained or cleaned, room dirty, NO HOT WATER, musty smell. Cigarette butts everywhere, especially the beach. Despite trying to look past minor things we were overall very disappointed with this hotel, will never return.

Royalton Splash Punta Cana: Family Friendly Hotel

The people here are friendly, helpful and very accommodating to kids. Resort is a little older but kept very clean. The food was very good and lots of kid foods that children like. Loved the free WIFI throughout the hotel. The pools were a lot of fun. The water park looked like fun but that ended up being the biggest disappointment for us. We brought two grandchildren, both girls, one eight and the other six years old. The sisters are very close and always play together. When we arrived at the w [... read more]ater park we were told the eight year old could only use the adult side of the water park and the younger could only use the toddler area. It was based on a height requirement. They would not let them stay together even when I very nicely asked if they could be together on either side. We were refused. That was unfortunate as the water park was one of the biggest reasons we chose this resort.

Royalton Splash Punta Cana: Wonderfull resort

The hotel was very clean, never missed a towel or anything. Food very good. The ground was very clean and the hotel staff were very nice and polite. It was very nice that we could also enjoy some of the facilities of the Royalton Hotel. Also it was so easy to get to the beach with the train transportation between both hotel. The beach is very nice and having a specific place for the Memories splash on the beach, the bar and a restaurant (buffet) for lunch was nice too. I would return anyt [... read more]ime.

Royalton Splash Punta Cana: Very nice resort

This was the second time to Memories Splash. My family enjoyed the pools, water park and the beach was amazing. We knew going down that the floors are slippery so be careful. The service and food were good however the service and food at Royalton(which we paid extra for) was excellent. I would go back to this resort but would stay at the Royalton as everything seems better there. The value at Memories is very good.

Sanctuary at Grand Memories Santa Maria: Nice place

It's older the food is typical the beach amazing the pool area clean and nicely done lots of hot water and pressure the room dated but clean we had butler and he made our reservations dinner and we could have a la crate every night 2 bottles of water and drinks in room every day.

Sanctuary at Grand Memories Varadero: Meh...

Hotel was ok but did not meet expectations based on reviews/ranking, have stayed at better in Varadero for less $. Had to ask concierge staff (could never find our "butler") for multiple things that should have been included (drinking water, robes, towels, toilet paper, etc). Hot water is solar heated only, bad weather = COLD showers all week. Definitely not an adults only resort, just adult section of very large family resort and you will likely need to visit the family section on multiple o [... read more]ccasions. Great Beach, and pool area. Enjoyed the private lounge with nightly live music. Nice quiet section has a lot of potential, but just not quite there in my opinion.

Grand Memories Varadero: Very nice resort...friendly staff!

The service in the restaurants was excellent...The food was always fresh and delicious with many choices. We especially enjoyed the grilled fresh fish and vegetables and the roast turkey! We loved the Cafe located inside the lobby building! We went each evening after dinner and enjoyed a specialty coffee. We sat in the piano lounge and the piano player was awesome...Wonderful time!!!

Sanctuary at Grand Memories Santa Maria: Great Resort

This is a very nice and relaxing Resort to visit. The entertainment is top notch and there is always something going on. The food was great as well with good variety. The staff was friendly and nice to visit with .

Memories Caribe Beach Resort: Good resort

It still has some evidence of hurricane damage, but in pretty good shape. Staff was great, entertainment was great. The room was not that good. No door on bathroom. No locks on exterior doors. I can't see how this hotel has a 4 star rating.

Resonance Blu Varadero: some positives some needs improvement

We stayed at Memories Varadero Jan 8-15. The resort is quite large which isn't a bad thing, atleast you get daily exercise! The beach is stunning! They have a section for diamond club and theres always loungers available. The bars on the beach are great and the snack bar BBQ was good as well. The food at the buffet was repetitive but that is like any resort really, and again like anywhere you go in Cuba, food is hit or miss. I ended up getting food poisoning the last night, atlas it was th [... read more]e last night so my trip wasn't affected lol. The grounds are lovely, the staff are amazing, my boyfriend lost his chain with 2 rings on it and two days later we were told a young girl found it and gave it to a staff member from the entertainment them and when we located him he had it and gave it to us!! The shows are great the disco is super fun at night and the activities during the day are super fun and really get people involved. Now of course for the needs improvement part. I don't wanna say negative things as I know the staff work so so hard to keep people happy but these are just 2 things that i feel can be worked on. The bathrooms at night at the theatre and around the disco area are just horrid...sadly.. i get the no toilet paper thing so i always had some on me, but the smell of sewer coming from somewhere and out of 3 toilets 1 flushed and the bathroom was flooded every night, hopefully it was just water lol But if the toilets were all working and the source of the leak was fixed it would be great. The other thing was the cleanliness of the activity pool...garbage left for days, debris in the pool floating, cigarette butts that have been in the pool and around for days, i get thats the ignorance pf the guests being lazy and dirty but it would be nice if each morning it was cleaned up. I had a good time and met amazing people and Chico from the entertainment team was just wonderful, will i go back? Sadly no, i thought i would try a new place but i think ill go back to my usual spot :) Keep up the great work though Memories

Sanctuary at Grand Memories Santa Maria: Best beach

Hotel was clean, no insects or mosquitoes, slight issue with air conditioning, Room complete with fridge and full bottles of vodka and rum plus soft drinks. Good TV reception including CTV and CNN as well as sport channels. Internet only works in the main lobbies but still problems using Skype. Food both buffet and restaurants were very good and well stocked. The beach was fantastic - clean clear warm water with no stones, no shells, no sea weed in the water or the beach. Some sea weed did [... read more] appear on windy days, which was cleared from the beach as it appeared, The sand was white soft but firm both on the beach and in the water. You can walk out for quite a distance and see your feet in the clear water. Best beach i’ve Been to.

Grand Memories Varadero: Grand Memories Resort: the 2 star experience...

No mohitos available in the hotel...in a Cuban hotel... Cuban Restaurant closed...in a Cuban hotel... My room was closest to the Cuban bar, therefore due to the volume of the live bands I got to sleep @ 1AM each night. I had multiple centipede problems in my room probably due to the angle of the hallway to the entrance of my suite, which pooled water and attracted bugs under the door and into the room. Guests are only permitted to make 2 reservations per week in the a la carts. Never had thi [... read more]s issue in Quatros Palmas previous years. Too Many French speaking entertainment nights in Cuban Bar. Cannot understand what is being said. When it rains, there's usually only 1 place to go, the lobby which is packed with people and no where to sit. Sometimes had 1 small bath towel in the room, sometimes had 2, thin and stained at times. Filtered water not replenished daily. Mirror in bathroom has paint/stain splatter on it. House keeping sometimes cleaned the room daily, and sometimes didn't. Overall condition of room was a 1 star. Check in at front desk was good. Trying to find our rooms at 5AM in the dark was not. Older staff member who drives the golf passenger cart was not helpful in finding our room. Just pointed to the other side of the resort and drove away. Staff in lobby bar and the coffee bar were fantastic. Italian restaurant food was sub par. Food in international restaurant was better. Customers who want to buy a cigar are not permitted to enter the walk in humidor in the gift shop. Every other place in the world will let customers do this. And I buy a lot of cigars...but not from this resort. Chairs are being reserved at the beach or paid for to the staff with a few pesos, so if you arrive at the beach after 9ish, there's no more chairs available. Second buffet was only open twice in 8 days. The zombie show in front of the buffet was scaring some older people and children. Not smart...not sure who the general manager is of this hotel, but they need to wake up and start caring about their property. The issues listed above are not that difficult to fix. I used to sell products to hotels so have stayed and dealt with a lot of them. I would rate this hotel as a 1 or 2 star at best. Would I stay here again? Absolutely not...value for money? 2/10.

Grand Memories Varadero: Very nice resort

We enjoyed our stat here. The staff were very friendly and accommodating. The pools and the grounds of the resort were lovely. The beach was great, not to far if you book the buildings/rooms down closer to the beach. The food was good, nothing to write home about but Cuba's not about the food. There was a nice variety even though and the hours of the meals were well laid out. The nightly entertainment was really nice as well. Definitely would go again.

Grand Memories Varadero: Memories I will definitely remember

Worst resort I have been in. This is my second time to Cuba and I have been to numerous all inclusive resorts. Resort was dirty, buffet served the same food everyday and a lack of beach chairs. When I checked in at 6:00 am after a 7 hour flight, there were no towels in my room and the toilet was not flushing. The room had a musky smell. Also the room was situated right across the Cuban Bar which played until 1 am. You are in Cuba thinking that Mojitos will be readily available...not here.  [... read more] No Mojitos. Not only that, the specialty Cuban Restaurant was closed the entire time we were there. There is second buffet area but was always closed. So the first buffet area was a nightmare with no clean tables available. Stay away from this resort.

Memories Flamenco Beach Resort: Another great time in Cuba

Considering this area was hit very hard by Hurricane Irma just a few months before our trip on December 19th, 2017, it was in remarkable shape and fully functional with the only noticeable damage being the amount of rooms that were still unavailable due to repairs. This was our first time in Cayo Coco and this was definitely the nicest resort we've stayed at in Cuba as we normally opt for a different travel experience than this, but it was a nice change to just sit back, relax and enjoy the a [... read more]mazing services of a nice resort. We've been all over Cuba, from Varadero to Holguin, for a total of about 6 times in the last 5 years and the main reason we had not done Cayo Coco before is the lack of local connection. There is no town or village to wander through and meet locals, its just completely isolated. You don't find many locals on the beach or at the shopping center ($5 CUC bus fair per person, return trip included), so its just tourists and resort staff. We love to spend our time making friends with Cubans, eating at the small family restaurants, and getting away from the resorts. But you won't get that here, unless you rent a car, or hire a taxi and spend a few hours traveling. The beach is typical of a Cuban beach, mind blowing beautiful. The hotel food was better than you expect for Cuba. As far as rooms go, its Cuba, so there are some issues, and my profession being in property inspection, I could tear it apart with an endless list of issues. But who goes on vacation for the room? You're in paradise, be happy and don't worry about the little things that don't matter! The staff as always were amazing, including at the kids club where we left our son at for a few hours each day, though most of the time he ended up being the only child, the staff were great at playing games and he would ask us to take him back! We checked out the nightly entertainment about 5/7 nights and it was good each time. For later night entertainment there is a disco / night club off the resort which you will have to pay for your own drinks, beers were $3 CUC and locals go too (which is great to us, we loved seeing one of the kids club staff there enjoying herself!) This was about our 10th time booking through Tripcentral.ca and about our 5th representative and once again, they made sure everything went smoothly and remain the only travel site, agency, etc., that I recommend!

Grand Memories Varadero: Resort was ok

Room was clean Showers were always cold Public bathrooms had no locks Buffet was very crowded Beach was very crowded Not enough beach/pool chairs Had no towels on last day as we had to leave them in the room for noon checkout Night entertainment was enjoyable Food was alright

Memories Caribe Beach Resort: just ok

public areas were well kept it is a quiet resort, if all you want is to relax good place. If you want more suggest a busier resort. Staff is helpful and pleasant. Plenty of food to choose from with the buffet choices. Alacarte was minimal. Grounds were ok but need a lot of work, this could be due to the hurricane from passed summer.