Paradisus Rio De Oro: Great resort

Great service, good food (better than expected), liked beach, pool and activities, rooms very clean. Suggest bring small flashlight. Lights along beach path not working at night. Water was out for several hours on last night. Great job on updating rooms and resort overall. Quiet area. Would definitely recommend and go back again.

Melia Jardines del Rey: Good value

The resort is very good value. The grounds are well kept and the buffet is good. The pools are quite large and good and the entertainment is very good. The biggest drawback for us was that when we went in early May, the mosquitoes were very bothersome.

Tryp Cayo Coco: Mediocre Resort

The food at this resort was terrible - no one goes to Cuba for the food but there was no variety in the food and the lunch and supper buffet were the same everyday. There wasn’t enough food for guests because locals would take all of it and the food you did get was either served cold or undercooked. The whole hotel was run down and not well taken care of. They were short staffed and the staff that were there were not friendly (except a few). The resort was over run with locals while we were th [... read more]ere and they were rude - throwing bread into the pool for the birds while people were swimming, the kids were going around dumping cigarette butts into the pool and peoples drinks. No water pressure or warm water ever. The only good thing I have to say about the resort was the entertainment was good.

Melia Marina Varadero: Great place

Really enjoyed our stay there. We traveled together with my 27 y.o. daughter and had a great time. The room and resort were clean, staff very pleasant and helpful, the food was good. I know that people say that you don't go to Cuba for food, but our restaurants and buffet were actually pretty decent. The only thing that we were not happy about was the snack bar at the pool. Only once we were able to have pizza there which was very good. So, we decided to have it again the next day. Well, first t [... read more]hey told us that "Four Seasons" pizza wasn't available. In this case, we ordered Margarita pizza, poutine and cheese sticks. We waited for almost an hour to be told that neither Margarita pizza or cheese sticks were not available. Seriously? you didn't know about that an hour ago? Hamburgers were just served to the table near us and we asked for the same. Guess what? Not available!!! at this time I started to wonder if it was us that they didn't want to serve any food? But we were still sitting at our table, having a drink and waiting for the poutine. At least. And then the poutine arrived. I am not a difficult person and enjoy simple things in life, but I was offended by what was put in front of us on the table. Little plate with maybe 15 french fries, a slice of "singles" cheese on top and nothing else. not even a drop of any kind of sauce, although the menu said there is some "special" sauce. For that we waited an hour!! Next day we decided to give it another try, thinking they just had an off day.. Well.. again, they didn't have pizza because the cheese wasn't delivered. On our last day, we just stopped there for a drink, didn't want to try our luck with food anymore. I wanted to order a bloody mary. A simple cocktail that was on their menu. Correct. They didn't have the ingredients.. That's the only place in the entire resort that was disappointing. Other than that we really enjoyed our stay there.

Melia Cayo Santa Maria: Swimmers Paradise

Just returned from a sunny, hot week at the Melia Cayo Santa Maria and found it a very well run resort and really have very view complaints. I had asked for and received an ocean view room on the 2nd floor near the beach which was clean, spacious and bright. I go mainly to enjoy the beach and swimming and was not disappointed, the water was truly amazing especially the last 3 days when the ocean was so calm. It's great as there are no motor sports allowed. I also discovered a great place to go s [... read more]norkeling right off the shore in the naturalist beach section. There were hundreds of colorful fish in shallow waters. I enjoy Cuba as I always feel safe and know the local people work hard to maintain a decent lifestyle for their families. The grounds on the resort are lovely and there was a chorus of bird songs in the morning on the way to the dining hall. The pools are clean and well maintained. I found there was some walking to do to get around which I did not mind but would possibly be hard for someone with mobility issues. The food was adequate, lots of fresh bread and pastry like treats... I enjoyed the restaurant down by the beach with a grill and found the food was well prepared and the service excellent. Sunwing flights and pick up times were right on. It was a lovely week.

Sol Rio de Luna y Mares: Love this resort!

This resort is in such a beautiful setting, the beach is magnificent with great snorkelling. The gardens are kept beautiful and the grounds are kept very clean. Rooms definitely need some updating as they are showing their age, the hotel has started to do updates so some of the sections were closed when we were there. The nightly entertainment was good we enjoyed the live bands and singers. Food was ok, there was a short supply of bread and some fruits, some days there was no bread at all.  [... read more]The hotel staff are very accommodating and helpful. Will return!

Melia Las Americas: A resort with a lot going for it!

My wife and I returned home May 13 after a one-week stay. Had a very good time, no major concerns. The hotel lobby is a showpiece with beautiful floor tiles and complementary décor, lots of comfortable, attractive seating, classy piano bar, spacious. Walk straight through the lobby and you can head for the beach or hang out with the card, backgammon, and chat enthusiasts on the covered patio. Golf course to your left, pools, restaurants, theatre to you right. Our room was a notch below [... read more] the lobby standard but clean and comfortable, all fixtures worked. Huge balcony, (larger than the room), with small table and chairs. The refrigerator was re-filled with soda, beer, and water every day, no fuss. Housekeeping and maintenance staff we met were all pleasant and helpful. Really enjoyed the pools. The larger pool at its maximum width is . almost 50 meters so you can get a nice workout with a few lengths if so inclined. This pool has a "bubbler" insert which provides a great lower back massage. There also are two jacuzzi tubs. We had a delicious dinner at the Italian restaurant which has funky décor and shouldn't be missed. We both had the Greek salad, my wife had fish and I had the 4-topping thin-crust pizza. It was all good! The buffet food is hit-and-miss. Some items are bland, some cold, some over-cooked, some under-cooked etc., and dinner rolls and muffins are sometimes stale. But there's lots of good stuff - - just try small portions the first day or two until you find things you like. Also, the sliced cheeses and sliced meats are very tasty so you can always make yourself a nice sandwich! The beach is great, very wide and very clean. Water is clean, warm, shallow so you can comfortably go in and splash around or just cool off. All in all, we had a good time at Las Americas and would recommend it for quality and value.

Melia Jardines del Rey: Great trip!

Great place, great people, food was decent but the same all week. Avoid the juice at the restaurant. Beach and pools were gorgeous and the room was beautiful and well kept. All of the staff were amazing!

Melia Peninsula Varadero: Amazing Resort

The grounds are beautiful and very well kept, lobby area is a great size and lots of room, dinning room beautiful and to eat outside is breathtaking. Large pool with lots is chairs and most of all the BEST beach in the world!!!!

Sol Palmeras: Amazing Potential

Staff were amazing (only exception was the store clerk and ala carte reservation staff) The check in process was slow, which was disappointing at 130am. Check Out was much faster. I wish there was AC in the lobby. Much needed at times. There was a bit of a smell in the lobby and in the rooms. Something we have experienced at other Tropical Destinations, but could be avoidable to create a better experience. Beach was beautiful. Pools were fine. Bars were great. Only ate at 2 Ala Cartes (Mexi [... read more]can and Brazil) Both were great. Rooms do need a bit if work (grout, etc...) Maids did a good job, but rooms could probably use a major clean. We chose this hotel based on the Trip Advisor reviews and ratings, and with a bit of work...this hotel could be Amazing. Also wish there was refreshments in the room fridge, just warm water. No pop or beer....something offered at other all inclusives we have stayed at. Entertainment was decent, wish there was an outdoor show. There was a beach party advertised on Friday...we thought it was at the beach...but it must have been an indoor show :(

Sol Palmeras: our first trip to Cuba

This was our first time to Cuba and we were not disappointed, the beach, Hotel area, pool, attractions and best of all the friendly employee's and staff they were amazing. We stayed in the bungalow that was very nice had lots of room and our Maid was great. The area was very clean and the sun wing rep was great, especially the day trips, we done two of these and they were great to see the area and City. The impression before we went was unsure and a little daunting, that was quickly gone once w [... read more]e had the first few days in, we enjoyed the train transport and got some walking done. Our biggest adjustment was the food, even though the selection was great and very good we just had to adjust out pallets

Melia Las Antillas: Sex and salsa

I thought I would write a book after our stay ( me and the misses of 35 years) The name “” sex and salsa”. It’s an adult resort fill with string bikinis and Latin music. Unlimited drinks great food super beach great pool area friendly bartenders and Cuban entertainment. Well I need not say any more. Try it your self Oops did I mention second honeymoon.

Sol Palmeras: Amazing Resort

This hotel is great. Rooms were a little dated but clean. Food was plentiful and tasty. Staff were friendly and courteous. Olga in the buffet went above and beyond. Lasiel in the lobby bar was a sweetheart. Our maid Beatriz always had our bungalow clean. We had an ongoing issue with the AC but was always looked after as soon as the call was made. My only complaint is with the mattresses. Not very comfortable. That being said... I would return to Sol Palmeras in a heartbeat! Looking forward t [... read more]o our next visit!!

Melia Cayo Coco: Beautiful and relaxing atmosphere

Stayed at resort May 4-11. Perfect weather all week. Beach is amazingly beautiful. Food at the buffet was excellent. Fresh meats and fish are cooked at your request with a good variety every night. All waiters and cooks were friendly. Overall, service across the resort was excellent. Rooms are dated but very clean. Only small drawback was the inconsistency of mixed drinks at the bars. Some bartenders were excellent, others looked like they rather be home. It pays to tip, be friendly and c [... read more]hat up bartenders to get the drinks made to your liking. Resort is small and compact so you can walk easily to all areas. Would definitely return to the Melia.

Sol Palmeras: Very clean and wonderful resort

The rooms were clean, air conditioner worked very well, fridge kept drinks cold! The beach was incredible! Staff were polite and friendly. Beach towels were big and fluffy! We want to bring the kids next year!!

Memories Cayo Largo: Back again

This was our 9th annual visit to this resort and unfortunately some things have changed for the worse. There is apparently a new General Manager, a new Head Chef, and a new Food and Beverage Manager. Starting with the positive, the food was slightly improved over previous visits, but there are some shortages. Given the difficulties Cuba is currently facing, this is not unexpected. However, quality and quantity is impressive. Now for the list of negatives. The beach maintenance is terrible. [... read more] Granted they are experiencing more erosion and seaweed than normal, but the mounds of seaweed are huge and the beach is no longer pristine. There are also new signs both for the beach and the pool stating that clients are not allowed to reserve chaises (loungers), but it is not enforced. Many beach chaises were "reserved" all week by the same towels and t-shirts, even overnight. Apparently tipping the beach staff overrides the rules. The new Food and Beverage Manager is everywhere. He hovers, and the staff appear to be nervous when he is around. He seemed very critical of the staff and we never saw him giving praise. Many staff expressed their frustration at being expected to do more with less and some even had 12-hour shifts extended to 18 hours, and were then expected back 6 hours later. The worst example is the main bar, which typically has only two bartenders working very hard to keep up with demand. On top of that, one of the two is now expected to provide table service to the patio, adding to the workload and stress. People in the past were quite willing to get their own drinks at the bar and take them to their tables, but are now being told to sit down and the staff will "happily" serve you! We have never seen the staff look so unhappy. We miss the genuine warm smiles. Every visit also includes a "returning guest" dinner. Every other time we have been to this resort, the General Manager and other Managers have attended this event early on to thank the returning guests for their patronage. Not this time; not one Manager was in attendance. It's a small thing, but marks another negative change. Lastly, the accommodations are in serious need of renovation and repair. The support beams over the balcony roofs are crumbling and there is exposed rebar in the concrete. A large chunk of concrete fell onto our balcony on our final night. Luckily, we were not outside at the time. Water leaked from the air conditioner and required a bucket to keep from soaking the floor. There are signs of water damage everywhere. Bathrooms too are in desperate need of an overhaul. Oh, and one more thing: why do guests need to wear bracelets when the resort next door is closed? In fact, we were never required to wear those annoying things during our first six visits. What changed? In conclusion, we cannot recommend this hotel in the current state and are not planning a return in the near future.

Paradisus Rio De Oro: Superior resort

The hotel is the best of best in Cuba. I enjoyed the adults only options. My room was very nice and housekeeping was excellent: clean towels every day. Staff was super nice, location of my room was excellent, close to the beach and close to the pool and main area. I enjoyed it so much. I am highly recommending this hotel. I spend most of my time at the beach, ohh, the best beach in the world.

Melia Cayo Santa Maria: Wonderful trip

The hotel is a nice small property that was only minutes away from everything. The resort was always clean. Service was great. The beach had a numerous amount of shade. The pools had a decent amount of seating but at peak times it might be a little challenging getting a spot. Our only complaint was the small selection in the buffet compared with other resorts we have gone to. Having said this the snack bar was one of the best we have had. We did not go without food all week and we were not hungr [... read more]y. We would definitely return to this property.

Paradisus Rio De Oro: The best in Holguin

It is like being in paradise. Royal service is fabulous. Every employee is super friendly and helpful. Very accommodating for my strict vegetarian diet. The pools are spectacular. The beaches amazing.

Paradisus Rio De Oro: Why go anywhere else?

This was our fourth trip to "our" resort and it is the only place we will go in Cuba. The resort has absolutely everything we were looking for four years ago and the staff who we now call friends treat us better than our so called friends at home in Canada. The junior suites are spacious and kept clean while our fridge is fully stocked by the best room service attendants...Jorge Leandro Perez being personal favorite. There us never a problem finding something great to eat...the pizza at the pool [... read more]side restaurant is great. We love the disco at night with DJ Oso playing the music we request every night. He's an awesome guy and anyone who has the opportunity to get to know him should do so. All in all, the resort and the areas off resort are our favorite places outside of Canada. We cant wait until next year to return. We prefer to visit in May and June as it is not as busy. Best resort in Cuba....say no more. DALE & ANDREA (Nova Scotia, Canada)