Overall, the resort and location was beautiful, safe and friendly staff. The beach and pool was great but their could have been more towels, chairs and umbrellas. The hotel could improve on their organizational skills for checking into the hotel as well as refreshing the towels. The food was fantastic and totally made our trip more enjoyable. Would definitely go back to the Bahamas!
Had a great time at Memories Grand Bahama. Loved the steakhouse, the cleanliness, friendly staff and overall safety while on vacation. My only "cons" were the beach seems cramped and I never seemed to have towels put in my room. Other than that, great vacation!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Littlemiss -
Verified Purchaser
Memories Grand Bahama: Amazing holiday!
This trip was beautful I really enjoyed myself great service from everyone. Especially the maid that cleaned my room she was fabulous. I plan on returning one day with my son next time. Thank you for making my stay as wonderful and beautful as it could be.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Natz -
Verified Purchaser
Grand Lucayan Breakers Cay: Great relaxing vacation
We really enjoyed our ocean view room. The hotel was very comfortable, the pools were great, and particularly the infinity pool. The staff was really nice, but service was on the slow side. I am not sure that we would have enjoyed it as much if it had been in higher season (as we went towards the end of April, and the resort was not full). We were a bit annoyed by the signatures and the pink slips after every meal, but in the end we did not have any bad surprise of wrong charges. We did not try [... read more]the restaurants that required reservations, but we enjoyed the ones we did try. We would go back in a heart beat. The real only down side was check-in: arrival in the hotel lobby at 10 AM, waiting in line for 2 hours to get a lunch ticket as the room was not ready, and waiting in line again from 3 to 4 p.m. to finally get the keys to our room. It would be great if the flight time could match the hotel check-in hours.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Lperry -
Verified Purchaser
Memories Grand Bahama: Great memories!!
This was our 1st time to the Bahamas, overall it was a great week.. Hotel was short on towels everyday but all you had to do was ask and you received... The food was excellent, even better then any place we have stayed in Mexico. There was lots to do, Casino, marketplace, Pro club was fun.... I would have stayed longer if I could have... Also every trip we have taken has been booked through Trip Central and the service has been the best!!!!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
JTM 1 -
Verified Purchaser
Memories Grand Bahama: Sun of a beach
Everyone was very friendly, food was great and the drinks were cold. They had activities all day and night long. The rooms were clean and same as the over all resort. The flight from Toronto to Freeport was quick and didn't waste anytime (made it there and back way faster then expected)
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
ERIC16 -
Verified Purchaser
Memories Grand Bahama: Great getaway trip with family
The hotel and the grounds we're beautiful ! The food was fabulous and the entertainers we're awesome ! The hotel staff could use some training in Customer Service to better resolve issues that came up during our stay, such as dirty rooms, improper rooms (suppose to be a king but double beds instead, etc) no hand towels, facecloths and towels for bathing, stocking the mini fridge, providing guests with prompt service when need be, etc... The beach could use more chairs and umbrellas (functionning[... read more] umbrellas not broken ones) There seemed to be a reoccuring theme of " we dont have any" in regards to water bottles, pop, towels for the room, towels for the pool, straws, clean sheets, etc..
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
THE brad -
Verified Purchaser
Memories Grand Bahama: Amazing beach!
Good resort, nice rooms, all in all a good trip for the price in Bahamas.
Good food as well however more variety or selection would be nice.
Great staff, very friendly!
Lots of excursions available however not needed with all the sea life right at the beach on the resort!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Isabel Maria -
Verified Purchaser
Memories Grand Bahama: Great vacation
The room I had was really nice. The room was always done by 2pm. Getting clean towels was never an issue. The staff at the buffet and the diamond club staff at the beach were really very nice. If you can, you should go with diamond club the chairs have nice cushions and we also had a cabana that we could have a little nap after lunch. The diamond club offers drinks and a lunch menu delivered to your chair. The beach was very nice as well.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Caroh -
Verified Purchaser
Memories Grand Bahama: Wonderful Resort
The food was AWESOME, the staff were GREAT, very polite and respectful. The beach and Ocean were FANTASTIC....There was an issue with towels, hand towels and facecloths for the rooms, very limited access.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Mppm -
Verified Purchaser
Memories Grand Bahama: Amazing food and especially seafood!!
This was a good resort. It is still a fairly new one. Entertainment could be better. Food fantastic so many choices. Bar services great. Ocean fantastic. It could have more daily activities like drinking games in the pool.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dugger -
Verified Purchaser
Pelican Bay: a dream location resort
wow overall this was beyond our expectation the views of the bay and boats are such a relaxing feature to get up to in the morning peaceful and calming. we cant say enough about the service and staff love everyone of them front desk clerks to the house keeping staff whom promptly cleaned our room daily when they say paradise this was it pools very clean and checked daily the food was fantastic cooked to perfection beaches were clean and always something going on excursions are wonderful they rea[... read more]lly knew how to accommodate everyone especially, the disabled which we highly respected , the security was unbelievable you always felt safe, we felt like family everything was a 2 minute walk from the resort whether you wanted to shop go to the beach or take a beautiful ferry under the sunset to tiano beach your options were always open so much to do the grounds were very clean from the airport to the resort, so impressed with the cleanliness of all the grounds such cheerful people always welcoming you, lounge chair pads removed daily then replaced, the rooms were very large and spacious stocked daily with fresh items ,the drinks are so excellent and refreshing the best of the best,when you remember a lot of staff names as we did from each department of the resort that tells you something ALFONZO,, KALIEB security, SAL front desk.,LIZ our cook for morning breakfast,JENNIFER, from room inspections, our wonderful bartenders from bones bar and lounge swim up pool LEO,,and JORDAY, sabor manor restaurant all staff amazingly work hard to make your stay a memorable one its a home away from home CHARLES CHARLSTON and his DEPUTY, department of police ,this was more then just a hand shake this is a place we call our second home,,with that being said it was our first time to the wonderful PELICAN BAY see you soon ...highly reccomend
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Happy customer -
Verified Purchaser
Memories Grand Bahama: Wonderful Holiday
The food and people are what makes the resort! Had a memorable trip. All good except that they need to invest in more sun shades, and the entertainment is not up to par with other resorts. Otherwise we had a great trip with lots of time spent at the beach.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Pappa -
Verified Purchaser
Memories Grand Bahama: very nice resort
rooms were clean ,food was very good ,staff was very friendly . My only complaint was the lack of washcloths and hand towels.Had a good experience with the a la cartes as the food was delicious. Good family resort.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dave Alberta -
Verified Purchaser
Memories Grand Bahama: Ok resort. Nice location. Great people
The Bahamas was a very relaxing vacation. The hotel was clean. The rooms are small and it is an older hotel. The beach and water were great. We went to the local restaurants often. I would go to the Bahamas again but would look into a hotel that was not all inclusive as leaving the resort was awesome. The drivers are courteous and seem to watch for pedestrians
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Kaydotnas -
Verified Purchaser
Memories Grand Bahama: “Amazing food and culture, gorgeous beach
My husband and I just spent a week at the Memories Resort in the Bahamas - April 5-12. The trip overall was amazing, we had such a great time. The resort itself is a work in progress, so keep that in mind.
Check-in was pretty crazy, though they really did try. It was organized well, yet a lot of the rooms weren't ready. Overbooking or understaffed? Our room was not ready at 3pm. We had to wait until 345. A lot of other people had the same problem. Definitely something they need to work on. Towe[... read more]ls are a big problem here. We didn't change out our towels everyday so it wasn't bad for us. When we did switch them out, we didn't get replacement towels. This was solved by calling down to the front desk. They had them at our door within 15 min. A friend we met on the resort actually had to use toilet paper to dry off!! hahahaha we laughed so hard at this but honestly, this is an issue. This couple had no towels all week. They were using their beach towels to shower and dry off.
The room itself was kept well and clean. The fridge was restocked everyday. The bed was very firm. My husband had a hard time sleeping all week. That's just preference and what you're used to. The toilet is a little strange and you have to get used to how to flush it. Push it gently and only half way to get a whole flush. If you push it all the way down, it doesn't flush properly.
The food at this resort was amazing. You have to try the Steak house and Japanese/sushi. The food was so delicious and the staff, overall feel and ambiance was great. Try the macaroni as a side at the Steak house!
The Selections Buffet was awesome. Everything was excellent. You can't go wrong by choosing this for dinner. They had a Caribbean BBQ night on the beach and that was my favourite.
The Prop Bar was another great restaurant. They're open 11-2am and even turn into a dance bar at night. It's a great environment with the best bar-tending staff at the resort.
The Italian restaurant was a waste of time. It's exactly what they serve at the buffet. You have to wait an hour to sit, order and get food that isn't even as good as the buffet. My noodles were undercooked and the Alfredo sauce was like water with a touch of Alfredo. I would suggest skipping this restaurant. They should revamp this resto and make it something worth while. Eat Italian at the buffet and make it to your own liking.
The pool bar staff were my least favorite. I'm not sure if it's a matter of them being unhappy working at that bar, they're under paid, or it's a personality thing. I mean, day in and day out, working at the pool bar which was literally non-stop all day, I can understand. But, everyday they seemed unhappy. Perhaps management should have some sort of rotation schedule to switch up the bartenders and where they serve. Working at the pool bar everyday has to be tough. It's the liveliest place during the day at the resort; the bar staff should have the personality to match and keep up.
The Social Bar was open from 12pm all day/night. The staff were kind, but mostly quiet. Andre was my favorite. Very nice guy with great energy.
They actually have real Caesars here with Clamato! That was a great surprise.
Free wi-fi that works all over the resort and on the beach. Amazing.
Everyone in the entertainment staff was great! Mama B (I think that was her name) was my favorite. They are all so full of energy and make everything 10x more fun! The three guys (I never got their names) were so funny and awesome to be around. They would make great bartenders!!! One had short braided hair, the other was Latin and was an amazing dancer and the last was tall and slim and great at getting a crowd going.
Look out for these great staff members. They are the ones I took notice of and saved their names in my phone:
Tanille at the steak house - excellent server who dealt with us in a group of 8. She was attentive, outgoing and very friendly. We tipped her 27 bucks.
Lavardo at the Prop Shop. Very nice and kind guy. Great server.
Perron at Selections Buffet
Andre at Social Bar. Awesome guy!
Tracy at Italian - even though the food wasn't good, she was a great server.
Nathan for breakfast Selections buffet. One of my favorite servers. He's so sweet and kind!
Daniel at the Prop Shop - hands down the best bartender on the resort. The other staff could really learn from him.
The pool was great. Make sure you get up early and reserve your lounge chair with your towel and personal belongings. One thing I can't stand is how guests will put their towel on a chair in the morning and not show up until 2-3pm. That's a full day of someone else having to sit on the ground because of their selfishness. I wish there were lounge chair police! Even as grown adults, people are incapable of being smart and considerate when putting their items on a chair they don't plan on using.
The beach is so beautiful. It reminded us of Cuba. Same as the pool, reserve your chairs early and if you want an umbrella, 5-6am will get you one. Any later than that, the chances are very low.
This resort is family-friendly. There were a lot of babies, young children and teens. They had kids activities everyday. Spider man and Ironman showed up on the Saturday. That was so awesome!
There is a market directly across from the resort. We went there many times throughout the week. The people who work here are so friendly and were not pushy at all. If you have been to Cuba, you can understand how bad that can actually get. This place, it's comfortable, clean and everyone is so kind. They have a few banks too. RBC, Scotia bank and a few others. Lots of high end and souvenir shops. They even have a Subway, Pizza Hut, Dominos. I've never seen these while travelling (I haven't been to Mexico) so that was neat.
One thing I noticed is there were no stray dogs or cats. I've seen them everywhere I've been except here. They are either very good at keeping the population under control or they don't allow them in the tourist area.
Overall, I would recommend this resort. Keep an open mind and remember, the good outweighs the bad!
Stayed April 2015, travelled as a couple
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Barney2 -
Verified Purchaser
Pelican Bay: Wonderful relaxing 2week vacation
the room was a nice surprise. The upgrade to an waterside suite was well worth it. Rooms are spacious and comfortable with a comfy couch, chair, flat screen TV, and desk. The buffet area had 2 coffee makers (1 pods), fridge and microwave, and a quaint copper sink. The separate bedroom had a nice sized closet (no drawers), king bed, and another smaller flat screen. (Got to watch some playoff hockey and see the lovely weather back home. Lol) the bathroom was completely tiled with 2 double sinks an[... read more]d bath. ( the tep. settings need very fine tuning and the water pressure wasn't that great...but it was only a miner issue). Nice balcony with 2 adirondack chairs and foot rests. AND A GREAT VIEW! Watched all manners of boats daily. The resort had 3 pools, and a nice restaurant/bar by 1 pool. There was a quiet pool and the pool with "BONES BAR" and swim up bar. The grounds were immaculate. While relaxing by the pool daily we were asked about the place. Were they condos? Can you stay longer? Are the rooms as nice as the outside? What are the people like? They were impressed. We opted for breakfast included. I would not do this again. For the first few days there was a good selection of hot and cold foods and fruits and pastries. With the exception of the last day this was not the case. Although the staff at the complex was very friendly and helpful the breakfast staff was not. The "Market Place" was adjacent to Pelican Bay. There are many restaurants and bars and a variety for all tastes. We found that the people staying at "Memories" and "Grand Lucayan" seemed th prefer to eat here rather than their resorts. We opted for a couple of the sites to see. On the advice of the front desk we opted for a taxi to take us. Great choice. Very friendly, very informative,and easy to talk to. Adrienne was also a better deal than the tours. We were given a cell phone and could call him whenever we felt like returning. Tours are about 3 hours with 2 hours of driving! The most impressive was Gold Rock beach in the natural reserve. BEAUTIFULLY UNTOUCHED! Having been to the Bahamas in the past I found many things have changed. The people in general are not overly helpful (except for Pelican Bay) and they are slow. We planned on relaxing and not too much more ( a little Casino time ). This was done to perfection. We had a great holiday at Pelican Bay. Definitely choose the suite/waterfront and preferably the 4th floor. And enjoy happy hour at Bones from 5-7! Cheers,
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Julieberto -
Verified Purchaser
Memories Grand Bahama: Awesome Holiday!
It was a very beautiful resort. We have never been to the Bahamas. I would totally recommend going if you haven't.
We have been to Mexico numerous times and we have been to Cuba. It is very different. We found it shopping for trinkets evpensive, the beaches not as clean or maintained. Service slow and layed back as in comparison.
We found the food very good, the people beautiful inside and out. Rooms decent, as well as atmosphere in the restraunts.
I was asked if I would go back...my answer is d[... read more]efinitely!
I still think the Mayan Riveria is still my favorite.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Cknox2015 -
Verified Purchaser
Memories Grand Bahama: Small...but perfect!!!
I prefer smaller sized resorts...so I LOVED IT. The rooms are well appointed and comfortable. You have to try the steakhouse and the sushi. We always had amazing service at the prop club! No complaints