Palma Real: Getting tired looking

This is our 2nd trip to the Palma Real. The food was better this year we thought. The rooms are looking a little tired. The service from the staff was very good. The hotel is very well situated as close to beach and downtown. I'm not sure I would return here again...I may but it would be dependant on the price.

Palma Real: Average resort

We enjoyed this resort, we only paid 650$ per person so we didn't expect 5 star food, rooms or treatment. Most staff were friendly and always willing to help. We plan on returning if the price is right.

Gran Caribe Sun Beach: Disappointing (First visit 3 years ago) was better

New paint but still same OLD building. Waited an hour for Holasun representative to show. No-show, no call. Lobby clerk said we would have to pay to phone her. Asked another rep to get her to see us. NOTHING. We will try iTravel2000 next time and another resort. Had better luck with them.

Gran Caribe Sun Beach: there is better

best was the booze and Beatles Bar down the strip, staff was great except Giovanni the entertainment team director, he's lazy. Rooms are big and clean, hotel somewhat clean. Food was sub-par. Beach was great although we had to walk to it. Beach bar was never open? Desk manager did nothing to accommodate us at all and we only had 1 request, and that was that 5 of us could be on the same floor and then had the nerve to ask for some articles upon us leaving.

Palma Real: Great Resort for the Price

This is my 2nd time there and we stayed (3 of us) the last week of October /2014 and were there in March. Great location and great staff... If they remember you from the last time which they did you will be treated great. (we tipped alot with things which mean more to them instead of money -typical toiletries, shoes etc. panty hose etc) Should out to Yana, Janet, Karina, Noel.. love you guys... you make the trip with your constant hospitality. The resort Reception area needs a working though. ev [... read more]en thought we went back it was hard to get the same rooms as before 1242 and 1243. Returning customers should be thought of when requesting the same rooms from their first trip on the first week of March. Had a few issues and attitude from a few new ladies in the reception area and got a total run around..... Beach-is great as always, beach bar needs more staff and a variety of snack for those who don't wish to treck back to the main hotel to eat.. one day they'd have sandwiches, on day if you're lucky burgers.. NEVER once were their Fries??? Entertainment staff-Alvin is a sweet guy.. a bit of a snack though so watch out.. he knows how to manipulate and get things from you etc...

Gran Caribe Sun Beach: Amazing Resort

The hotel was great although a little run down but who cares, the time that I spend in my hotel room is not worth even getting disappointed over. They were in the process of painting the hotel anyways. The people were incredibly warm and friendly. I would go back in a heartbeat.

Palma Real: A Very Pleasant Stay

My friends had a good time at the Bellevue Palma Real during a 7-night, 8-day stay in late September. Don't let the words 'hurricane season' deter you - it only rained briefly for 3 of those days. There were many things to like - plentiful food, smiling service, lively entertainment, the proximity to the beach (a 5-minute walk away) and nearby party venues like Calle 62 and the Havana Club. Some things that may put you off are that the food will be repetitive after a while and that the place may [... read more] be feel deserted during low season.

Palma Real: excellent

for what I paid for it's amazing! The staff are super friendly.The food has improved compared to previous visit.location is excellent, at the center of the town. The rooms and its bed,linen,curtains,towels need improvements.

Palma Real: Disgusting Hotel

No warm/hot water during night time, reported 3 times but nothing was done. Food sucks!!!! it is repeatedly serve in a day, then you would see it again the next day. Flies in the dinning area is just massisve !!! all over the place and to think the room is air conditioned.

Palma Real: Amazing resort

Great Resort. It was close to downtown so I will always go and dance. I could also go to the Havana club for free. They also had nice choreography shows at night. The swimming pools were also great and clean.

Palma Real: Fantastic Resort

We had an amazing time at the Palma Real. Great location. Food was good. You could walk down the main strip and visit restaurants if you wanted. The beach was excellent, clean and crystal clear water. The grounds were very well kept. Very clean rooms. Staff was very helpful and pleasant. Could not do enough for us. We have been there three times and are going back in February 2015 and April 2015.

Palma Real: Great Vacation - Wonderful Time!

When one is going to Bellevue, one should be realistic. You are not getting a room at the Taj Mahal. The buildings are a little dated and the beach is a two minute walk from the hotel, but the location is superb. You are literally minutes from "downtown Varadero." The staff are superb, and while the food is mediocre at best, there are great places to eat off the hotel. *Hint, try the park near the beatles bar - great Italian place there!" Read online, you'll find nice places to eat all over Vara [... read more]dero. Breakfast is almost always good, lunch and dinner have their days. There is a A La Carte Pizza place on the resort that offers decent food. Don't make the vacation about food. This place has a couple swimming pools, a nice section of beach, great staff and running utilities. The rooms were cleaned daily and the lobby bar was 24 hours. The rest is what you make of it. We had a blast and have considered going back!

Palma Real: Worst front desk service ever

Will never go to this resort again. 9 out of 10 people were unpleasant and RUDE, we were ignored when help was needed, our air conditioner never worked, we were hot in the room, ants all over the floor n sink, no locker in room, next day were promised to get one. It never happened. When asked at front desk they blamed the other person. No one took responsibility. I don't go to cuba for the food but, even the food was terrible. The grounds are not kept. I was actually embarrassed to take pictures [... read more]. I didn't like the surrounding. This resort is not worth the cheap price. I rather pay the extra money for a better experience.

Palma Real: Needs TLC

We have gone to this resort twice in the past over 5 years ago and loved it. Our third time in March 2014, not so good! This resort is very run down. They have not kept it up over the years. The pool decks were pebbly, cracked, not good for walking in bare feet. The food was awful, even the a la cartes. I can't stress enough how terrible it was, so dissappointed. We had to go out to local restaurants to eat. The bedrooms were ok. The shows were average and the staff were just doing their jobs, d [... read more]id not see the friendly, can't do enough for you staff I've seen in the past. Not sure what happened to this place, I think it went under new management that obviously doesn't care about the place. I do not recommend this resort to any one.

Gran Caribe Sun Beach: Good location

This was a simple hotel with hot water, in downtown Varadero close to everything. The rooms were cleaned every day and the hotel staff were all very helpful. We did not eat at the resort while we were there, but from what I was told, it was average.

Gran Caribe Sun Beach: Not going back

I have stayed in much better. I would not stay there nor would I recommend it. Been to Varadero 6 times and this was the bottom of the totam pole for me. Chamber maid invaded my privacy and found very little for kids to do.

Palma Real: Going back in Oct again........

been to this hotel about 8 times,for a 3 & half star it is a nice resort close to town.The staff in this resort are fantastic,the food is your typical cuba food but nice resturants within walking distance,beach a short walk across the road no big deal & bar at the beach serving burgers & chicken,Looking forward to going back in Oct to celebrate our friends 50th birthday....................

Palma Real: amazing stay?

First trip to Cuba and the staff at this resort were so accommodating and helpful. Resort was clean and well maintained. We will be back next year.staff was always happy , smiling and engaging. We loved it here!

Palma Real: Very clean.

Our information regarding distilled water was not good. We just used bottled water and really cleaned our sleep apnea machine when we got back to Calgary. We were upset coming home in Toronto- the hassle we got about carrying this machine with us a carry on luggage. The only problems we had with the hotel was to get a converter for the machine but a girl at the desk was able to get one from another hotel the next day. We had a leaky toilet that took all week to get fixed in fact the last night  [... read more]was the only night we did not have a swimming pool in the bathroom. The food was good, The service in the hotel in general was great. The maid was excellent and the soux chef was extremely polite and told us of good places to visit while in Varadero.

Gran Caribe Sun Beach: Overall good experience

We were a little disappointed when we first showed up because the hotel is a little dated. The first day service was not great but this greatly improved as we made friends with a few of the staff. For Under $700 per person you cannot complain. The beach is nice and there are many good restaurants around.