Great Staff and Hotel!!

The hotel is very tourist feels, food was 3/10 they more variety and need better quality. The hotel is very nice and quite. Need more entertainment music. The facilities closed early need to have it extended. such like the pool at the bar closed at 6pm. The hotel is going a major renovation during our stay the main bar was closed but alternative one was open to the other building. The place is vey nice and safe but they need to maintain everything, food, facilities, buildings etc.Location is Gre [... read more]at very close to the entertainment areas beach is just 2mins walk!!!Location is 8/10

Palma real

Amazing pools, if you like clubbing it's the place to go as clubs are nearby. The rooms are spacious, beds are comfortable. The food is alright be sure to bring your own spices as it's pretty bland. Very big resort. Staff is nice. Daily shows and participation games in the afternoon.

WONDERFUL

THIS RESORT WAS AMAZING. STAFF WAS FRIENDLY AND THE ROOMS WERE CLEAN..I WOULD STAY HERE AGAIN..ENTERTAINMENT WAS FUN ALSO.. I WISH THERE WAS ALITTLE MORE AVAILABLE FOR CELEBRATING A WEDDING TO A CUBAN. IT SEEMS UNLESS U HAVE 10 TRAVELLERS FROM CANADA THERE IS NOTHIONG AVAILABLE ALTHOUGH I WOULD GLADLY BRING IN 10 FAMILY MEMBERS FOR THE DAY TO ENJOY THE CEREMONY. WE HAVE HAD TO RELOCATE OUR WEDDING FOR THIS REASON. WE GOT ENGAGED AT PALMA REAL AND WOULD HAVE LOVED TO HAVE OUR WEDDING THERE

Blindsided

This resort seemed nice from the outside. However, our experience at this resort was poor. Our A/C didn't work in our room; the bar staff at the lobby and pool area seemed pained to serve us, they were grumpy for the entire time we were there. We foolishly thought that tipping generously would change their attitude towards us; but our money seemed to add insult to injury when we tipped; seemed like we offended them with our tips. All the staff were unapproachable and extremely unprofessional, ex [... read more]cept for two lovely waiters, two waitresses and Jesus. We went for breakfast a morning only to find all the dishes that were put out for service filthy. We had to bring this to their attention and wondered how in the world they could have missed that. There were swarms of flies everywhere. Added to all the other stuff, our maid gave us one roll of toilet paper for our entire trip good thing I took my own; she even used our phone whilst we were in the room and spoke about us (thinking most likely that we didn't understand Spanish fortunately we do). I know you may be thinking that this was just my experience etc. but I'm from the Caribbean originally; it takes a lot to phase me. Take my advice and book another resort. This one needs new management and a heart.

Quite Basic

I found the hotel quite basic and the food was not so good. I am not a foodie but we ended up eating out in the evenings There are plenty of restaurants near and not expensive There are many markets near but they close quite early in the evenings The beach is about 7 minutes walk and is lovely

Thankfully it was only 4 nights

I booked this resort for a cheap and quick 4 night (3 days) last minute getaway. I knew it was only a 3.5 star, so I went with low expectations as this is Cuba. Except for the food, everything was as expected for a 3.5* (simple lobby, basic older room, basic entertainment, small pool, tiny bugs crawling on the sink and furnitures etc… As for the food, I think 1 star is too high! You have to leave a $20cuc per towel deposit...which is $120 cdn for 4 towels...of course when you sell back [... read more] your cuc, you don't get back the same $120 cdn. Bring your own AA and AAA batteries as both my room and my daughters room remotes had no batteries. When I asked at the front desk, they said we needed wait for the next day cleaning staff... we left and still no batteries for the remotes. I asked for a wake up call at 4 am not to miss the transfer to the airport... and of course non reliable, they did not make the call... thank god for our reliable phones. Now for the generous 1 star for the food!!! It was by far the worst food we had in about 12 trips to Cuba… mostly had stayed at 4 or 4.5 stars, what a difference a half or full star makes! The Buffet had absolutely no variety and what they had was mostly awful. It was really hot in the Buffer as I don't think they turn on the AC. The Beach Bar serves hot dogs, hamburgers and ham & cheese. So we decided can't go wrong with hamburgers. Oh yeah you can!!! All 4 of us had ants on our burgers so after taking a few bites we each found a few ants! As for the drink, it was the hottest rum lemonade or rum strawberry we ever had. The slush was water and we got 1 ice cube! (stay away from the beach bar) We tried to reserve for a la cart resto and was told they were full but to try and show up and hope for a cancellation. When we showed up and asked, they responded that unfortunately there were no cancellations so they refused to accept us. at 7pm there were a total of 6 people eating in a resto that seems it can hold at least 100 people??? We actually went to have pizza at the Plaza America mall... so image how bad the food was to actually go out to pay for a meal! The best part about the trip was we only had to stay there 4 night... thank goodness!

Needs some work

For the positives first. The place is clean, they are starting to put some money on the look of the place mainly decorating, the grounds are well groomed considering the temperatures in July, the majority of the staff are both warm and accommodating. The hotel beach area across the road is good with lots of sun beds, and an area where you can get limited food and beverages. The negatives. The food was very dire, lots of flies in the restaurant, even in the Italian restaurant on site so called [... read more] "a la carte". Best place to go is the "La Fondu" just around the corner on the main drag where you are able to get reasonable sea food at reasonable prices and friendly staff.

Awesome time

This hotel is in the perfect location Renovations were ongoing The staff at this hotel are so friendly and will help you This place is so close to restaurants and lots of clubs. I have stayed at Palma Real many times and plan to return real soon

Great resort

Very clean resort, staff was friendly and very accomidating to your every need, food was good for most of the part but honestly a good barbecued steak back home was well appreciated! No complaints what so ever, great weather, great pools and beach:))

Location, Location, Location

This resort is right in the thick of it, next to many attractions including nightlife (Havana Club, La Comparsita, Block 62 and 59), as well as Jasone Park. Food was good, and the resort staff were friendly, would definitely recommend this resort.

Good value...great location

Received a welcome drink on arrival while we were waiting to check in. Check in time was quick. Pools clean. Room very clean - hot water available, air conditioner worked, blow dryer worked, attentive maid service every day, plenty of towels. Lots of healthy different food, fresh grilled fish every day, no processed junk food here, i.e. French fries. Close to Beatles Club for nightly entertainment and renowned Varadero beach. Great excursions available. Fourth time here... want to go again!

Bellevue Palma Real

The resort was dated but what resort in Cuba isn't. The staff was friendly the grounds where kept up and a lot of updates were being made while we stayed. I would recommend this resort based on location beach was 5 minute walk (Canadian time not Cuban) The food was very good the one thing I really enjoyed was the fact that each lobby of your complex had it's own bar very nice. The burger bar was great for that late night snack or after a long day and night of drinking.

Decent resort for our money spent

I feel this resort was great for what I was looking for. I don't go on vacation to get pampered like a queen, I go for the vacation. Good was good compared to others I stayed at in Cuba. Room was decent to lay my head when need be and the grounds 23rd perfect. Not too large but jus enough.

Great Resort

This was a great resort, the ground were beautiful. The rooms were nice, good size, and clean. The food was good, with a large selection, we brought some spices with us but did not us them, there was a lot of dishes that we didn't what they were, so you had to try them, most of them were good. Great swim up bar and 3 other pools to use. Beach was great, just a 2 min. walk, once there you didn't have to leave because they had their own bar and food service on the beach. All the staff was friendly [... read more]. Great location, you could walk down town from the hotel. We would go back again.

Great location, amazing staff!

This was my first trip to Cuba and the Palma Real was a great place to stay. it is an older resort and it shows it places but the staff are wonderful and more than make up for the hotel. the hotel is well located with the beach, shopping, restaurants and bars all within easy walking distance. I will defiantly be returning.

Excellent resort

Grounds were very kept. Food was fantastic. But limited. To eggs in the morning. I have taken my family to Cuba 12 times. And always craved Wendys when returning to Toronto. But for some reason. This time my self and the group of 8 were satisfied.on the drive home.All and everyone working at this resort.Are super kind and do there best to please with a smile.Not an inconvenience. To have you visit there resort. I have friends that have been there at least 30 times. And i will be returning there  [... read more]in 3 weeks.If work allows. at the very least i will be sending my children. 600.00 all inclusive. What more could u ask for. being on a budget. With 2 kids in collage.SPEND TIME ON THE STRIP LIVE BANDS PLAY FROM 12.00 NOON TILL MIDNIGHT. 2.00 a drink free pour. There is a pile to do in Varadero. unlike santa lucia cayo coco santa clara santa maria. Not being stuck at a resort playing 50 games of cards. Personal preferences. Great food at Fondue bar on calie which i believe is call 63 but expensive. Barba Coa right at the beach entrance is excellent . Travel down to call 49 at noon live bands. to call 63 all day fun. thanks Troy

Will Never Return

This was my 3rd stay at this resort so I know and am not expecting a 5 * resort and I like to have a good time while on vacation. The customer service and building/room maintenance has declined dramatically since my last stay. Good: Location; Entertainment; Restaurant Staff & Chefs and Cleaning staff; Food Choices Bad: Long line-ups at lobby bar; Many rooms/Buildings in disrepair - mould/dampness and smells, holes in ceilings, no lighting in halls and hallways with pools of water, no more entert [... read more]ainment in the lobby before dinner BUT good entertainment at pool & evening shows. Terrible: Front Desk check-in and customer service was the worst. My experience checking into our room after a day of flying was so bad that I will NEVER stay at this resort again. Reception staff were less than honest and helpful.

Good resort!

It's a good resort for the price. The room is clean and room service is good. The evening entertainment events are excellent! The flipside is that you need to walk a few blocks to get to the beach. Some staff at the 24 hrs snack bar are rude.

Great resort!

Had an amazing time. Beach is right next to the resort. Bar and clubs are also right beside the hotel. Atmosphere and environment was 10/10. Food was also fantastic, there were a couple nice restaurants near the hotel if you wanted a change from the A LA carte. Would definetly reccomend this place to anyone and everyone

Average

Grounds, pools, public area & main restaurant were good or even better. Rooms were very inferior; our room had black full of mildew ceiling around A/C system, we got sick with green mucus every morning.