More Cons than Pros

We (brother in law his wife and us) arrived at the resort to get informed they were overbooked because of a wedding so they gave us our VIP wrist band and transferred us to next door resort. Iberostart. They added another wrist band for regular guests for this resort so we could use their facilities. We have to wait till past 4 PM to get our rooms and they were far apart from each other.. They were to inform us next day if we will remain in this resort or go back to our original. Next day in  [... read more]the afternoon we moved back to our resort where we have to wait for our rooms. Sunwing offered us 1/2 hour massage each and a romantic dinner per couple for the inconvenience ( I will refer this at the end) and they also offered a massage to another couple we met as well and they were upgraded to VIP status. After we moved back my brother in law realized he forgot his jacket and cellular so we informed reception, VIP lounge so they could contact Iberostar. Three days after we kept going and asking about this we were informed they found the jacket but never found the phone. We continued encountering small problems so we expended lots of time going back and forth to either talk to the reception of the hotel or the Sunwing rep. It was raining the last 3 days of our stay and this showed leaks all over the resort so we will see cones warning of wet spots and in some cases only a blue towel which they were totally wet. Last day we decided to go to the Disco located in the Main entrance and there were only a few cones and some towels soaking the leaks. We were avoiding the towels with no presence of cones close to the entrance when suddenly I step on a wet spot and I felt and bang my head violently on the floor. I waited for the Doctor and she checked and put a patch on my head and asked my wife to wake me every 2 hours and left. Next morning we were waiting on the lobby for our bus for he airport and the couple that was moved to VIP was asking if we received the VIP treat. VIP treat was a list of items that VIP people will received, like a bottle of Rhum, massage, bottle of wine with each meal, etc etc which we never received. A few comments from the resort before the final BANG!!! Pool area, always full, people putting towels to reserve spots from before 7 a.m Beach area same thing VIP area same People trying to take you to go to a meeting for time share and beach people offering massage, pictures all day. To finalize this exceptional bad week. 2 days after our arrival back home I have to take my wife to emergency where she stayed for more than 3 days and she contracted Salmonella. And this is only a quick review. The positive I can say about this resort is that employees in restaurants and bars are extremely friendly and will try to please you at all times even after watching them work from early in the morning to late at night.

Stress vacation

Resort overbooked. Moved to next door resort waiting for next day to be moved back. Wasted two days waiting to be check in ( schedule for after 3 p.m.) Leaks in buildings and floors were wet . Reception install warning cones but looks like run short of them so they put towels which were wet all the time. Pool always full as well as beach. Food below average Every time you go to buffet area you will encounter people trying to sell you something. Annoying. Visited 3 restaurants. I went to t [... read more]he Mexican, Brasilian wearing dress shorts but I was not allow to do so in the Mediterranean. Shouldn't you use the same rule in all of them. I will not go back.

Be Live Collection Marien

Smaller sized Hotel with extremely friendly and efficient staff. The staff make this hotel as a vacation location . The hotel in spots is a little worn but not enough to worry about. The rooms were exceptional and extremely clean. We have enjoyed this location so much that this time was our second visit.

The Resort was Good

Overall the resort was good. Only negative thing I could say is the service lacked. Didn’t seem like customer service was a priority in the main buffet. Most walked around looking like they hated there jobs. Otherwise the food was great. The pool was great! The beach was maintained. Just the overall service lacked. I would go back. I just know I won’t need much tip money. And that I probably will have to get my own coffee in the morning!

First time in the Dominican Republic

The staff were always friendly, thoughtful and helpful. Everything was well organized. Poolside activities were engaging. The grounds were immaculate. There was a large selection of food at every meal. We didn't get everything we asked for in a room - got one king bed instead of two beds - but the room exceeded our expectations in every other way: ocean view, two bathrooms, two TVs, two balconies with Muskoka chairs......

Great

Average We were in ocean view The room is average Service people are awesome Our room was super clean Beach was clean the waves can be challenging Food and drinks are average The pool was very nice Entertainment night shows were good

Amazing trip.

Went with my financée. Hotel was very nice and the food was great. Wasn't huge on the Mediterranean restaurant but Brazilian and Mexican ones were great. Beach Was beautiful! Excellent entertainment at the pool and shows. Great people running the events at the pool. will definitely be back.

Great Resort!

My Family and I really enjoyed our stay at the Be Live Marien Resort. The beach was very beautiful and clean, with lots of lounges to lay on to soak up some rays! The water was a nice temperature and if you like a few waves at times like us, you’ll love this beach too! The pool is huge and the entertainment crew made it very enjoyable also! Night life began every night with some live entertainment at the theatre and there were night clubs to enjoy afterwards and a casino as well if you want [... read more]. There is a multitude of food and drinks of many kinds, so you’ll never go hungry or thirsty and the staff all around look after people very well! We enjoyed our trip and highly recommend this resort to anyone

Amazing staff!!

Overall resort was very good. Food was very good and grounds/ pool were kept very clean. Entertainment staff were absolutely amazing. they always kept us entertained and laughing! We would highly recommend this resort.

Amazing grounds

Grounds where very good. Beach very nice. Beach chairs not well maintained Ubgrated room, but wouldn't have save key included. Staff was very friendly and helpful. Rooms overall clean, but needed renovations.

Good times had by all ...

We really did enjoy our stay at Be Live! We got good advice from hotel staff and great suggestions for excursions. Activities onsite were frequent and a fun staff organizing competitions, aerobics, dance lessons etc. The grounds staff were always busy ensuring that the whole site was clean, even the public beach (I guess all beaches in the DR are public) was kept very clean! ... oh, and they had a Pasta bar that was Amazing!

Nice hotel but missing a few essentials.

We had a great time, however there is no swim up bar or lobby bar. It’s was missing a good place to socialize. It was hard to meet new people or chat with them. Happy I wasn’t travelling alone. My bf also got pretty sick on the last day. Something he ate, our guess is chicken. Other than that, the rooms were clean, the food was good, the people are nice for the most part. I feel like tipping is very important there, compared to other places I’ve been to. I didn’t really like the fact t [... read more]hat locals were permitted on the resort on weekends. They took over a lot of pool space and it was a lot more rowdy. I had asked this question before booking and was told it only happened on off season so was disappointed to learn the opposite once we were there.

Awesome resort!

Everything was fantastic! The workers are amazing and friendly. Can’t say anything bad about this place hope to go back soon!! The pool is big. They have a great duty free, and a gym. The beach was gorgeous. Weather was also incredible!

Good resortg

Good resort, Normal food, Good beach and good entertainment. Only one hour of free WIFI and it too is not up to standard. It was off for more than 24 hours. Snack bar is only open till 2 AM not 24 hours.

Good value

The resort was a great size and excellent for a family vacation. The staff was very friendly and accommodating. The rooms were clean and adequate. The buffet lacked variety, but the a la carte restaurants were great; particularly the Brazilian restaurant. I got a massage during my stay and they ended up charging me more than what I had originally requested because I asked for more pressure - this is my only negative comment about the resort. I would come back to Be Live (and skip the massag [... read more]e next time).

Great time!

Rooms/bathrooms were quite large, rooms were not cleaned verybwell though. Theywould come early for ypur towels and then ypu wouldnt get any back for around 6 hrs. Food at the a la cartes was incredible Buffet, not bad at all, lots of options Loved the grounds! Pool was amazing Guys at the gift shops are so pushy as they arent employed by the resort, go to the duty free if you need anything We went to paradise island....HIGHLY recommended. Do the VIP one and spend the extra cas [... read more]h Nightlife was great. 2 clubs within 1min. Weekends the resort is invaded by locals.

Review from a family travelling with toddler.

MOSTLY POSITIVES: Travelling as a young family of 4 with two toddlers, we found the location was great. A short trip from the airport and a short cab ride from town. The rooms were fair, tidy and bright. Though we ran into the regular issues we've come to expect in the Carribean with showers not being getting very hot and not a lot of sound proofing so people coming and going at all hours was noticed. The pool was huge and had a sloped gradual entry for kids. The beach was really nice an [... read more]d quiet with white sand and very warm water. The kids center was nice and clean; we enjoyed the staff there. The buffet was good with some variation in the dinner menu. After two weeks, we had had enough but for a week, it'd be great. All the regular restaurants don't open til 6:30 which we found a bit late. The a la carte service was good but very slow so we only made it through to dessert the once as two hours in a restaurant was too big of an ask for the little ones. A FEW DRAWBACKS FOR YOUNG FAMILIES: The nightly entertainment for children which looked great started too late for the small kids to attend. The adult entertainment as well started late and always ran behind schedule. The front desk staff had very limited English which made simple questions very difficult and left us unsure of their answers on several occasions. OUR ONLY NEGATIVE: But it was a pretty strong negative. Three out of the four (including the two kids) ended up with food poisoning on our last night after dinner at one of the a la carte restaurants. We'd been sharing a salmon dish that I'd thought at the time tasted a bit strange. It made for an awful night and we were all super tired on the way home. OVERALL: The hotel was quite nice. The amenities were sufficient. Family friendly. Not too crowded (though we went a bit off season). Great location. Though we probably wouldn't go back again after the last day's experience.

It was a great resort, glad I was there in off season. Felt that if they were full it could of been very crowded.

Everything was looked after quite nicely but again could see problems when resort was full. Loved the variety of foods and no extra charges on premium alcohol. My room was clean and surrounding area. Nice pleasant staff, I had an enjoyable time.

A resort you want to vacation at

My son and I stayed at the be live collection marien in puerta plata for 7 days October 12-19 we had a amazing 7 days the staff was amazing an very friendly they went out of there way to make each guest welcome. There daily activities at the beech or around the pool. There was Nightly entertainment at the Theatre . the grounds were kept clean an beautiful . Our room was cleaned everyday with fresh towels to shower in an the the fridge always stocked with water drinks an beer. There was a vari [... read more]ety of foods at the buffet everyday along with the snack bar at the beach an the A la cart were awesome as well. The only complain that I do have witch is I guess not connected to the resort is the locals who worked the beech they are very persistent and annoying with trying to get you to come to the flee market. They will not except no for a answer so for that made me stay away from the beech area witch was a little disappointed because I love being at the beech. Over all my son an I had amazing trip and definitely will return again very soon

Fantastic Vacation

Rooms were clean and resort is just big enough. Staff is friendly and food is tasty. Will definitely go back!!! Only issue is the bathtub took a long time to drain 😔 Beach is beautiful and pool is quite large and decided quiet vs party