Relaxing friendly resort

Enjoyed the smaller size of this resort. The layout has the feel of a small Spanish village with small squares with fountains for sitting and enjoying a cold beer amidst the mature palm trees and Caribbean sun.

Amazing PEOPLE

Beautiful grounds and pool, the room was nicely renovated with a great shower and bath. Meals were fine and good selection. Our main complaint was the uncomfortable beds and pillows. One would expect at least newer beds and decent pillows in a Four Star Hotel even in CUBA. The staff were excellent and did their best to accommodate any problem. Judy at the Front Desk went out of her way to help us. Good Job and thank you.

Good resort

Need to be careful of which room is being given. Some very moldy with wet mattress. Came when we mentioned air conditioner is siezing up. Very rusty carbage can in bathroom. No hooks for towels or face cloths, very dim lighting in bathroom ,drain in shower plugging. Things that could be improved upon very economically. Skeleton of frog in bathroom ceiling light. They did come immediately and removed it but didn't bother to clean light. Still bugs etc left behind. Silly! Mattress could be impr [... read more]ove upon. Husband felt springs. Bbqs at beach great. Restaurants OK. Bucannero was best. Grounds were very pretty. Pool very nice. Animation team great. Nightly Music was great in their square . Great drinks.

Very nice

Grounds were well kept, painted, clean. beaches were clean and well kept. Washrooms could have been better maintained with soap and towels more regularly. The staff were friendly and many activities were offered like dance lessons, and some games. Charly was so friendly and kind. More water aerobics would be great.

Great resort

This resort was a pleasant surprise... the food was very good, all 3 a la carts were very good. The staff are amazing, so friendly and helpful. The room was big and comfortable with the exception of a poorly operating coffee maker. I would recommend this resort to anyone.

Nice resort

Some concerns: there was poor cleaning in the rooms and we had to ask several times for more soap and more toilet paper. However, the staff and food were great. The only other thing that I did not like was that if you did not tip for the first drink, the server would not come back and one of our group would have to go up to the bar for service.

Very disappointed

First time in Cuba. This resort was very disappointing. In desperate need of repair. 8 of us went, we had 4 room, 1 room was missing a light fixture (bare wires coming out of the wall). One room didn't have a bathroom door!!! No 24 hour bar! No swim up bar! The staff was nice and the entertainment team was always fun. But overall not a great resort. Won't go back.

Pack the bug repellant

The staff were friendly and helpful, service excellent and the food far surpassed my expectations. Grounds are also very well maintained(barring one exception) and scenic. Although there seems to be a renovation project in the works there are still rooms that need some serious attention. Seized patio doors, broken balcony furniture and not one operational Jacuzzi were chronic complaints amongst the guests I talked to. I am sure most of these deficiencies will soon be resolved but there is one ma [... read more]jor issue. Dead center of the resort there is a man-made lagoon. The lagoon was designed to circulate still water by means of fountains but currently holds a foot of stagnate, algae blooming, bug larvae covered water. They toss chlorine tablets in everyday but seems to be unsuccessful as I am covered from head to toe with bug bites.

Beau séjour

Premièrement lors de notre arrivée le service a été médiocre même nul. Les employés avaient l'air d'avoir hâte de retourner à la maison. Personne pour nous aider a trouver notre chambre et en plus nous étions 2 couples et nous étions pas dans le même immeuble et en plus nous avions 2 lits 3/4 au lieux de 1 lit queen. Très mauvais départ pour l'hôtel. Le lendemain matin nous sommes allés voir la réception et tout c'est arrangé. le resort quand même propre sauf les toilette [... read more]s publiques manque un peu d'amour. La bouffe passable. Chambre très propre grâce à REGLA. La plage superbe mais vraiment belle. Le service du déjeuner et diner un gros merci à ZULY sympathique, souriante et en plus elle parle français. Nos soirées de 20 à 21 heure il y avait un spectacle près du hall d'entrée et nous avions toujours le même serveur YACIEL un phénomène, parle français, toujours un sourire. Petit bémol construction tard le soir.

Beautiful gardens and beach

The layout is lovely. The beach beautiful . The weather amazing and barely any mosquitos. Overall food was ok. Cappuccino great a good sense of community. The excursions were wonderful. Day trip to Havana ...boat trip to see dolphins and a swim at an amazing beach. Great value for your money.

Hotel was OK!!

The food is what was good. This hotel was okay, nothing special. Large pool with a pool/snack bar area which was nice. Billiards area was small, only accommodated two pool tables and one ping pong table. Entertainment was lacking big time, nothing to do in the evenings or during the rainy weather. Housekeeping could have done a much better job cleaning the rooms, like mopping the tile floor and providing towels when required. Most staff was nice and friendly. Overall this was I would say a  [... read more]3 star not a 4.5 star like stated at time of booking.

Three Stars

The staff of Iberostar Playa Alameda were amazing. Could not do enough for you and always had a smile on their faces. The rooms were clean but there were plumbing problems with the shower and the towels left something to be desired. There was not enough storage area for clothes and accessories. We were not impressed with the A La Cart restaurants and after trying two of them went to the buffet for the rest of our meals. The beach was lovely and lots of activity around the pool area. The  [... read more]nightly entertainment was excellent. Again, it was the staff that made our vacation enjoyable. More upgrades required to make this a lovely resort.

Gorgeous Resort!

The Iberostar Playa Alameda is located near the end of peninsula. The accommodations are in several three level apartment style.buildings. Ours had a living room/bedroom combination with a large bathroom with a tub and a separate shower stall. We had a balcony to view the well kept grounds from our third floor suite. We had been to Cuba before so knew to take an electrical converter and adapter as the power is 220. The food at the buffet was quite good and we enjoyed the a la carte Cuban dining [... read more] so much we went twice. All the staff were pleasant and friendly and very hard working. I will certainly return to this resort!

Fantastic Time at Iberostar Playa Alameda!

A friend and I traveled to Cuba January this year (2017) and we stayed at the Iberostar Playa Alameda resort, and I must say it was awesome! Cuba is such a fantastic destination and this resort just added to our fond memories! Great food, great service, and the staff were outstanding! We could not be happier with our choice of resort! Thank you Iberostar for making our vacation perfect!

Nice

Not a 4.5/5 Nice hotel clean good food and good service grounds meticulously kept A lot of stuff under repair spa hot tub bridges Rooms good size Towelservice had issues and hot water Weather was cold n rainy which always makes a difference Staff friendly

Not a good place to stay

The resort is dated and feels claustrophobic all over resort from the pool to the reception area. Rooms are dark and dingy, especially the bathrooms. The rooms (we had 2) had a smell. The beach is on a hill, ocean is rocky. The buffet where food is feels like your in a basement. This resort is rated 4+ but is no where close to that.

We enjoyed the Resort!

Liked the size( not too big) we were with a good sized group & never lost each other. Meals were good, & service was good. Staff were friendly & made friends with some. Weather was awesome & loved the beach, we used the pool very little & enjoyed the foam party. The events staff was a lot of fun!

Great Resort

We really enjoyed our stay at the Iberostar Playa Alameda. The resort was very well maintained! We found that all the staff at the resort were very friendly & very helpful. We would recommend Iberostar Resorts to our family & friends!

So-so resort, but great staff

Got room #1032. There was no hot water when we checked in. I had to take a cold shower since I hopped in the shower and got myself wet already. After taking the cold shower, I told the reception about the problem. They said they'll send someone. We waited but no one came, so we went to eat since we were hungry. After dinner, they said they'll send someone in 20 minutes. They still didn't come. So the first night, we did not have hot water. They finally came to fix it next morning. Even then, the [... read more] water was not HOT. It was lukewarm. Also, the washroom and closet doors don't close completely. They are wooden doors, so they probably expanded due to the heat. The remote controller didn't work on the TV, and no power to the safe. The overall room looked old-fashion. But the staff was amazing! The awesome staff made up to our crappy room. We went in December, so the cost to stay at this resort was quite high. I know 4.5 star in Cuba is not 4.5 star, but I'd at least expect to have hot water. I didn't feel like I got what I paid for. However, we made the best of the trip and it was still fun.

Nice, yet, Disappointing!

The front of the hotel, especially the check -in main area need immediate renovations. Some work was being done at the time of our stay. Lots of noise all days long!!! The second half of the hotel ( close to the beach) is very nice and renovated.The beach itself is beautiful...loved my long walks every day. I upgraded our room to Romantic Room, but there was nothing romantic about it, except bottle of champagne in the room. The shower head didn't worked on our arrival, so to get replacement, w [... read more]e had to wait day and half! Also, we had to ask multiple times to get towels changed in our room. The fridge in our room was filled only every second day, which included 2 cans of beer only and 2 waters! Wow!!!! I have been to Cuba 5 times, but this one was most disappointing! This was a very special trip to celebrate my 50th Birthday, but I am very disappointed in the whole experience.I wish we went to a different hotel. I would never go to Iberostar Playa Alameda again!