Family Vacation 2019

The hotel grounds were very nice and clean. Food is amazing Kids club was awesome at the resort beside Hotel needs to work on service and hire more staff Our kids loved the ice cream and pizza shop👍

Senator Puerto Plata

This resort is a gem in the making. When the renovations are completed, it will be one of the most beautiful holiday destinations that I have been in. The food was good and the coffee, ice cream and bakery shops are an added bonus.

Great Resort!

We loved everything about this resort. Although it is still not completely renovated, it was great. There were 2 a la carte restaurants open. There is 2 more coming soon. The Steak house was excellent also the Italian. The buffet was also very good. The staff was wonderful in every aspect of the resort. Always attentive to your needs and making sure you enjoyed your vacation. The wifi was excellent. The beds and pillows comfy and new. There is quaint little street with shops including a ice-cr [... read more]eam store, pizza shop and a coffee\bakery shop and all was included! The beach is not huge, but we are pool people and the pool area was great.

Amazing resort

Great job on the renovation beds were nice and comfortable only down fall was we ran out of hot water around 5:00 every night the steak house was awsome but they under cook the beacon so we went down to the playabachata for breakfast We definitely be going back again just loved this place

Fantastic resort

We loved it, it was a bit modern for our normal taste but we absolutely loved it! It was fresh, crisp,clean and the people were amazing!! The Employees treated us excellent and made it fun. The food was great and lots of choices. The beach awesome, the pools greats and rooms nice and comfy!

Great Resort

The Senator resort is not yet fully finished with its renovations but that being said it is a great place to relax and enjoy, very modern and sleek. Once fully complete (in another 6 months) the place will be fabulous. The rooms were clean, tidy and updated with extra amenities. The food at the buffet was very good and that says something considering that I had to eat gluten free. My options were limited but I could always get something fresh from the grill along with rice, vegetables and fru [... read more]it. The two a la carte restaurants also had excellent food and good options. A couple more restaurants will be opening soon. The staff were all friendly and very willing to assist and serve. I would definitely recommend this resort for a great vacation.

Fabulous

Although this resort isn't completely finished...they need artwork and signage, it was spectacular. Food was excellent no matter where we went. The buffet needs signs as to what everything is as some things are not what you expect or contain seafood etc.One of our group was gluten free and had no issues at all. Lots of loungers and pool towels but this will change as the hotel gets busier. Right now you can help yourself to towels and don't have to sign up for a la cartes but that will change so [... read more]on. Found the shops okay but didn't have rum for sale, which I thought was odd. Buy your souvenirs from the guys with booths on the beach to the right of the hotel, coffee at the shops at the hotel and rum at the airport(for half the price on the beach) Don't want to say too many good things or too many people will book....

Will be Beautiful when its finished

They have really made a lot of improvements already. The pools look great. the food was great we especially liked the Steak House. Not all the A la cartes were ready yet. The service in the main restaurant got better as the week went on ( they have a lot of new staff). We had to go next door to watch the shows. The Sports bar is great. Our room was great. Great king size bed and great pillows. Yes there were things lacking but, they are working on it. We would go again, but if it becomes a 5 sta [... read more]r we likely won't be able to afford it.

My stay at the Senator

Hotel, grounds well maintained. New transformation of old to new excellent. Needs colour. Pools too cold to enjoy at this time. As I reli d on my scooter to get around for the two weeks I was there, all staff even though they were New we’re respectful. AirTransat very good to deal With as Well

Amazing resort

Such a beautiful &clean resort,rooms very clean&comfortable,food was good ,nice beach &pools,lots of beach&pool chairs,one of the best resort I’ve been too😎,will sure recommend this resort& U could go to the other 2resorts that Senator own&enjoy their amenities,U can’t ask for more

A Beautiful Work in progress

We enjoyed our stay very much The renovations are still going on but the grounds and pool areas are very well kept. Everything was very clean. The only thing that wasn’t great was the staff were almost all inexperienced and it was very evident in the dining area Hopefully with experience and some time that will improve. We look forward to returning next year. T and S

Sold resort

The hotel has been sold. The new owners seem to have good ideas and experience. Time will tell when they actually take over. The food was ok (not great). Hotel was quite old but in good repair. The beach was very rocky and had a red flag for the two weeks .Our departure day we had a power failure no lights or a/c. There was no PA system to keep us informed. Manuella had us in a junior suite but the building was the furthest from all facilities and the room was on the second floor. Pretty [... read more] hard getting up with a walker so we exchanged for a standard room closer to our friends and the dining room. We should be entitled to a cash refund for the difference. The sunwing flight had little room between seats. Felt like sardines. Not impressed ! Sunwing rep was not helpful.

Scenic View

After reading multiple reviews on this hotel after booking we were sceptical. The hotel will close in April as it has been bought by Senator Hotels. We stay in the Bachata rooms for one week during March Break. The grounds were well maintained & there were plenty of staff seen in public spaces cleaning. The rooms are old, outdated & mouldy. The bathrooms had mildew & walls & drawers had mould. That was the biggest turnoff! The pool were fine but again there were broken pool tiles & chips around  [... read more]the pool & stairs. The food was what you would expect at an all inclusive. Nothing great but there was variety. The ala carte was a joke. Had to line up early to sit in a small area of the pool area restaurant for an 8:30pm seating. The food was not worth the wait! We traveling on a Sunwing package & due to weather our flight was delayed a day so we had to stay one night at the Merengue! Wow you haven’t seen or smelt mold till you have stayed in those rooms. The walls & curtains literally had black mould spots everywhere! Since we were getting in those rooms at 3am from the airport we had little choice. In Canada schools are closed down for black mould. Not sure how a hotel stays open. Would I go back? BIG FAT NO! But it won’t exist in a month anyways. Good luck to new owners who will have to do some fancy renovations. We we’re gouged since we traveled during a holiday ... it was not 4.5 stars. Maybe 3 stars. Entertainers were great at keeping everyone happy & engaged! Don’t go!!!

My husband and i were at the riu bachata amazing resourt

,the grounds were well manicured, the staff were very friendly,,the food was ok lots to choose from but could have better choices the same every day,the rooms were very clean,my husband is a double amputee upon arrival we didn't have our disabelled room it took two days to get it.

Great resort

Well kept resort in a very scenic area. Staff very helpful and friendly very friendly people at the resort most are repeat customers. We were pleasantly surprised with this resort. Food at buffet better than alot of places. Alacarte’s were just ok

Very happy with are choice.

Great fun, easy to meet folks.Great new memories ! Value Excellente ...3 times in a year, love it..New friend planning on doing it again next year because of great times..For sure beach is rocky, bring water shoes and no complaints..No snow and warm !

Review of Bachata

The grounds were well kept in the main areas, in outer areas not so much and were underwhelming. The rooms were dated and the beds/pillows were uncomfortable. The room smelled musty and worse when the underpreforming A/C was on. We kept door open for fresh air and breeze. The pool area & lobby were nice when there were not smokers nearby. The food was nice but overly repetitious. The dining area on the veranda surrounding the restaurant allowed smoking, so not so nice when you are starting a mea [... read more]l and have that blowing toward you and it wafted into the resturant. The 'main street' was half empty and only souvenir shops open. There was a gym there also but very hot, not good A/C. The beach was nice and the general area very picturesque. There were vendors approaching you on the beach for hair braiding, and water craft activities. I understand this hotel has been sold and new owners take over at the end of the month. Interested to see what they do...

In general the resort is fantastic

Just got back yesterday and the resort it self could not be kept cleaner. Always employees everywhere inside and out working. The staff are sooo nice and always trying to please everyone. At the pool they have a group that are so entertaining , keep you active, and laughing. Food is really great , with a huge variety,although I did get a bit ill one day but that's the Islands. A resident pharmacist got me up and running pretty quick.{ no pun intended} My one complaint would be the worst, and ve [... read more]ry old mattresses and pillows EVER. Like sleeping on a concrete slab and my head on a pillow filled with oranges. Not acceptable. So yes to the folks who take care of you there,and overall more good than bad. Many people say they return yearly there

Quite wheelchair Accessible

I am in a wheelchair, but also can use my rollator Walker for short distances, but there aren't many short distances. We have travelled. The pathways were in good shape and fairly flat. There are several ground floor rooms that should be asked for ahead of time. The toilet was directly behind the door, which wasn't good! There are only 2 bathrooms on site. They have good grabbers in the bigger stalls. Just be careful, as the floor is very slippery. There are ramps to all places, but you have to [... read more] look for them.

Good time for the price

I've read a lot of bad reviews about this resort and some fair ones, I'll start with the good Pros: food was fantastic, pool was nice and resort was exceptionally clean and well looked after. The staff is amazing and always happy to help. Cons: air conditioner did not work and rooms smelt strongly of mildew. The smell was almost unbearable. The liquor was bottom shelf garbage and sugary mixed drinks. The beach was very rocky and always red flagged due to the current. Bring beach shoes. People [... read more] do pester you frequently on the beach just politely say no thanks. The reps are decent and the guides and nice. All in all its a nice resort well worth the money if you get it for a decent price. Be aware it's closing soon. Will revisit once it's upgraded!