Annoying

Very nice, clean and new. Treatment on arrival and over the next couple of days was enough to ruin the week for us (in a nutshell, time sharing). The beach appeared man made and was unusable due to a very high volume of sea weed. Maid service was worse then any other of many resorts we've stayed at

Royalton cancun

Resort was amazing. Staff were available and couldn't have taken better care of us. Food was very good. Can't say enough about our trip everything was incredible. Tour operators were funny and informative

A Little Slice of Heaven

The service, the grounds and restaurants were superb. The meals in restaurants were all served with love and the dishes were all presented nicely. I travelled with two twenty year old girls ,and they did not want to leave the resort. I have been to a Sandals before and Royalton compares to it. Great place for families, couples and solo travellers,and if you want to party it up ,bring your friends. Very safe, clean magnificent resort and the pictures do not do it justice. I challenge you to go an [... read more]d find something negative because we could not. If food allergies are a concern ,this resort is for you. Free wi fi ,all over the resort ,so im not sure that was a good thing or bad... Lea

Pretty Great

We stayed at Royalton for 5 days for our honeymoon. Its a great resort. The room was amazing with the private terrace jacuzzi. The bars were pretty accomodating for non alcoholic drinks. We felt like we had a great time. Service everywhere was great. The only thing is you wont find good coffee or tea. Its way too strong. And the beach wasnt great. Too much seaweed! Also, not enough umbrellas on the beach for shade.

First Class Resort

Rooms were beautiful. TVs in the room had movies, HBO,sports. Restaurants were great. Didn't have a bad meal. Service excellent. The nightly shows were very good. The sports bar was great. I watched NFL draft, playoff hockey and Blue Jays baseball.The 3 different hotels within the Resort were well separated. Hotel is fairly isolated. An hour or $50 cab from Cancun or Playa. The beach was nice but the water was not clear as I expect for Mexico. The main complaint was lack of umbrellas for the cha [... read more]irs. If you can't be in the sun all day. This is an issue. With all the money spent on this resort, could have bought a few more umbrellas, for pool and beach. Hate getting up early to fight for umbrellas and chairs. Need a food service on the beach or have food in the beach bars.

Clean, modern resort

My Fiance and I travelled to this resort April 28th to May 5th 2015. Flew with Sunwing. Arrived at the resort around 2:30pm. Check-in was very fast and easy. Got our ocean view room right away. Room 6217. Very clean, and spacious. Open concept very romantic. I'm going to make this simple. ROOM: 9/10 - Clean, great layout. Could have used a more luxurious turn down service. IE light aromatherapy candles, run a bath etc. (Had that experience at another hotel) The beds are extremely clean and sup [... read more]er comfotable. FOOD: 10/10 - BEST FOOD I HAVE HAD IN MY LIFE. Aracharra Tacos from Agave were amazing. Steak from Hunter's was phenomenal. Armidillo's was to die for. LOCATION: 7/10 - People say it took 15-20 mins to go down the road to the hotel. Not true, maybe 5. There is nothing surrounding the resort so if you don't mind not leaving, it's perfect for you. We stayed on the ocean view side but some people on the marsh side said there was a slight smell on the balcony and lot's of bugs. Did not experience any of that. A little loud on the main pool side in the evening but that's to be expected when they do shows. BEACH: 7/10 - Seaweed wasn't horrible, sand was beautiful, ocean stunning. SERVICE: 9/10 - Everyone was so nice, saying "my pleasure" after every "thank you". Did not encounter one rude person. I gave a 9 instead of a 10 for accomodation reasons. I couple we travelled with had a 11 month old and she went to sleep super early and it was Dad's Birthday. Mom wanted to surprise him with steak. Hunter would not allow her to come pick up and take out any steak. They said they were too busy. Which was not true, we ate there with out any wait and there were tables open. HOTEL: 9/10 - Set up was great, not too big not too small. Amazing coffee house and icecream bar. Buffet is huge as it should be because when it gets busy, it is packed. Resteraunts were to die for. WIFI through out entire hotel even on the beach is an amazing plus! Over all this resort is wonderful and I really enjoyed my stay. The resort is brand new and just settling so there are some quirks. Nothing that seriously effected my stay. Give it a shot! You won't regret it.

Outstanding resort !!!

Resort was by far the best I've ever seen or been to. Everything was extremely clean and well looked after, food was great, entertainment was good... Staff were so friendly.. Not a complaint about the place! Amazing!!!

Fabulous resort!

What a great family trip! We travelled as a family of three (son 5) and had a wonderful time. There is a real relaxing, spa like vibe throughout the resort with fabulous amenities (Kids club, café, sports bar..etc.) All fantastic!

Amazing Place

The rooms were very modern, spacious and elegant. The food was very good, we went to all the restaurants and the buffet and the buffet was the best I have ever had at an all inclusive resort. The drinks were top shelf with a vast variety of drinks.

Excellent resort!

We had a great time at the Royalton. The service, rooms and food was amazing. We would certainly go back! The beach is great for walking but did have seaweed. We were aware of this when we booked so it did not have a negative effect on our trip experience.

Great Resort!

Food was great at all restaurants we had a chance to try. Buffet had an awesome variety. Entertainment every night was good and we really liked that fact that it was all in the open air areas where you could watch from the al a carte restaurants or from the comfort of your room if you had a room in the main building facing the pool/ocean. Resort was really clean for the most part, but there are still some small glitches with a new building which are being sorted out. Beach was not swimmable due  [... read more]to high amounts of seaweed - not sure if that's a one time event or something that is chronic. Sand beach area was nice and wide, but could have used a nightly raking to keep it clean but we were there during a very busy time which was difficult to keep up with when it came to fast service and ultimate cleanliness with the resort being at 100% capacity during the easter weekend. We would go again for the close location to the Cancun airport, the food, the comfort of the rooms/beds and the entertainment quality. If its beach swimming you are looking for this is not the resort for you.

Great Hotel BUT Read my Review

Excellent Hotel, Excellent food but there is two things that I did not like. One is to wait from 10AM to 3pm to get my room. The other thing is that I was pushed to attend a 3 hours meeting to market Royalton Hotels, which I said before I attend it , that I am not interested if it is for Time sharing and guess what it was for time sharing but in a different way. DO NOT ATTEND THESE MEETING. IT IS A WASTE OF YOUR TIME GUYS.

Great Resort

As a family of 4 (2 kids under 7) we found the Royalton to be a great spot. The pools and restaurant options were great and the staff were friendly with the kids. The kids pool did have a problem with the small tiles coming off, but it did not affect our stay. We did see some people have cuts on their feet.

Beautiful resort

Enjoyed our stay at the Royalton Riviera. The room is exquisite, beds are comfortable, food excellent. I was disappointed with the weeds at the beach however we were told that this phenomenon was happening all over the Mayan Riviera! The pools make up for this if you don't mind hanging out there! There are still a few things to iron out as a new resort i.e. the time it takes to check was a 2.5 hour wait for us (after check in time at 3 p.m.). Staff are friendly. We tried phoning the front desk o [... read more]n several occasion but it kept on ringing and ringing. We simply walked there to obtain the service we needed. The only reason I don't give it a 5 start would be that the grounds are still very much in its infancy and there aren't much greenery or trees there; and is missing a bit of the Mexican feel... perhaps because it is very luxurious and modern looking!

Great Vacation at Royalton Riviera Cancun!!!!!!

Overview- we are a couple aged 30-33 and booked a 7 day stay in the main Royalton hotel in the standard room category: luxury junior suite. Check-In- we arrived at 12 Noon and were greeted with towels and champagne. Meet were escorted to the front desk and advised our room would be available at 1pm, given bracelets and went to look around. We were upgraded to an ocean view room. I would give the check-in process a 3/5 only because we were hounded the minute we left the front desk by someone off [... read more]ering to give us a "tour of the place" (aka and $200 worth of free vouchers to attend a breakfast meeting for the vacation club). Rooms- we loved our room- it had all the main amenities, slippers, mini fridge with beer, soda and water with chips (no juices). Free calling to Canada. 24 room service. I would give the room faculties a 4.5/5 Pools- they are plentiful but we could never find a chair, likely because it was so busy due to it being Easter break. The splash park pool for kids is amazing and (if I had kids) I would bring my kids here just for that feature!! Sadly, we decided to upgrade to a swim out at The Hideaway because we could never get a chair anywhere. We paid for the upgrade although we understand some guests continue to get free upgrades. I would give the pool facilities a 3/5 because at max capacity this resort was not able to accommodate all guests who paid to use these facilities. Security does checks and did remove belongings left unattended for over 45mins to ensure "reserved seats" could be used by the countless guests seeking a poolside lounger. Beach- soft sand, many chairs but only some with umbrellas but no beach palapas anywhere. There is a beach bar at the main area, one at the Diamond Club and one at The Hideaway. There is seaweed and this is a problem on the entire coast (which isn't a resort specific problem) but we aren't ocean swimmers so it didn't matter to us at all. Restaurants- the food was excellent. There is good variety in all the menus with casual and more formal dining options. All restaurants are exactly as described on the hotels website. We ate at every restaurant except Agave. I'd give the food 5/5!!! We thought the food was as good if not better (in variety, quality, presentation and overall taste) than Secrets Puerto Vallarta, Dreams Puerto Vallarta and Excellence Riviera Cancun. Hotel facilities- my absolute favourite thing about this resort was the endless options you had for relaxing- there were couches and sittings areas, poolside porch swings, seating by the coffee shop, at the different bars, indoor and outdoor areas......it was wonderful to have all these different seating places to relax (providing they weren't occupied). I loved the shops/casino area. I also loved the Mexican market evening on Mondays. The aesthetics of this property are gorgeous with detail to everything. The exterior driving up is not grandeur at all until you walk through the resort. Leaving to come home on our transfer bus you could hear other people say "wow! What's his place called? And look at that ocean view!!" I would rate the facilities 5/5. The only negative is the "single stall" public restrooms--these just aren't practical for the number of guests staying at this resort- many were always occupied and needed cleaning; often lineups. Bars- all the bars have top-shelf liquor, tons to pick from and some of them have drink menus including fun drinks for kids. I would give the quality, service and variety of bar options a 4.5/5. Housekeeping- this needs improvements- some days we had housekeeping and some days we didn't get it; we only had turn down service 2x out of our 7 day stay. They did clean the room well when they did come but sometimes the mini-bar guy forgot to leave coffee. I'd rate this area a 2/5. Room service- about a 35minute wait, food was always still very warm and delicious. However, every time I called I waited on hold forever so much that sometimes I'd hang up and call again. I rate this a 3/5 because it takes so long to get through. The Hideaway (adults only)- as mentioned before, we paid to upgrade for the last half of our vacation and had a swim-up room in the Hideway. I'll write another review under that after but I just want to say that this changed our holiday. Yes--the pool area was still busy and chairs were sparse but we didn't want a chair because we spent most of our time in the swim-up pool. It was sooo worth it and just made our vacation that much more awesome. If you are an adult couple wanting to relax poolside without the hassle of chair hunting at 8am (when you are trying to sleep in) than a swim-out room is a MUST! If anyone wants a criticism it's that the Hideaway is actually considered a separate resort (if you were booking in online)-- but all the other restaurants/bars and other facilities are for everyone including kids so be mindful that you are not staying exclusively in an adults only resort if you plan to use the other facilities of the Royalton. So the negatives!????-- 1. Vacation club hotel staff--we were constantly pestered by hotel staff offering us our $200 in vouchers if we came to a breakfast-- they are EVERYWHERE! There are concierge desk outside the elevator on every floor in the "family area" of the Royalton and we did not like being bothered all the time. We did not go and constantly said no. 2. Busy busy- it was Easter weekend and this resort was full. We couldn't get pool chairs by 8:30 everyday and I felt this was so unfortunate because everyone is a paying guest who should have equal opportunities to enjoy he facilities. I was ready to change hotels for the last part of our stay just so I could actually relax on a pool lounger but thankfully we upgraded to the other side and atleast had a a swim-out. There really isn't room for the hotel to get more chairs, it's already crowded--it just was a busy time of year and we were disappointed that we had to pay more money to essentially enjoy private pool facilities since the main ones we hoped to use were over crowded and the pools were jam packed (no floatie may relaxing unless you wanted a ball in the face). .................. Overall, we met some fun people, really loved the modern amenities of the resort and would return here if we book a swim out room preferably in The Hideaway. It will definitely be hard to find a resort that offers the amenities that Royalton Riviera did! We will Consider our next holiday possibly at this resort again or another Royalton property as we found our overall experience comparable to Dreams, Secrets and Excellence (although this place does not have the relaxed adults only intimacy of Excellence). Go for it, have fun and as their theme song says "live the Royalton life".

Very nice property, but understaffed.

The property is new, extremely beautiful, and quite modern. Most rooms are very nice (the ones facing the mangrove do not have a good view). Check-ins is the only major disaster. Everyone I talked to was not given the room he/she had booked. They start by appointing you to a room facing the mangrove (even if you booked an oceanview room), until you hassle them enough and they eventually find you a better room later or the next day. The front desk blocks you from talking to any managers. Other th [... read more]an that wrinkle, overall everything was good. Service was very slow at times, but that's because they're understaffed. Their staff actually work very hard, and we found them honest (e.g. our housekeeper found a missing earing).

Amazing Resort!!!!!!!

This hotel is the best hotel we've been to and we have been to lots of others. People that complains about this hotel can ONLY be those who doesn't like modern style hotels. Everything is amazing at this hotel. Only issues was that the seaweed is unbearable at the ocean and sometimes the wait for the restaurant can be frustrating. My family will sure go there in few years.

Luxury resort!

The hotel was beautiful and very luxurious! The service was top notch, the accommodations were very comfortable, the food was delicious. The only thing that we didn't like so much was all the seaweed on the beach

Best ever

Absolutely beautiful resort. Have been to quite a few over the last 12 years and Royalton tops them all. Food was the best. Pools were awesome and all the staff friendly and helpful. My room was big and that shower, loved it.

Good value for money

Nice clean rooms. Great staff overal, but the front desk staff seemed a little shady. I was offered an room upgrade for cash and they asked me how much I'd be willing to pay. The food was pretty good. A little isolated as this is a new resort and not much development next to it.