Wouldn't recommend unless you get a great deal

Overall just OK experience at this resort. If we didn't get such a good deal, I would not recommend at all. Pros: beach sand is nice, water blue and green, nice friendly staff for the most part, a la Cartes were better than buffet but not great, westjet flight experience good as always, rooms are decent, rainfall shower head was great, good water pressure Cons: overall finish work of resort is poor for such a new resort, lack of beach towel exchange... They really stink after 5 days, very poor [... read more] fruit and veggie selection, very pork heavy buffet, beach was washed away a few months ago but still OK, paths and walkways poorly finished and slippery, 2 hour shuttle from airport, money exchange booth hit and miss. Basically a lot of little annoyances add up to being a big deal. We booked based on early excellent reviews but those reviews are not reality anymore. Many other guests said same thing. This place just doesn't operate efficiently or logically. Book for the beaches if you get a great deal... The rest isn't worth it unless you happen to love pork and hate fresh fruit.

Visually stunning.

New resort, the main layout is good. The beach is very rocky in places and the beach bar is at the far left side rather than towards the nicer beach to the right. The food is typical Cuban resort food but I thought the a la carte restaurants were great. Loved the smoothie bar in the morning. We got diverted to Havana due to weather and arrived 8 hours late to the resort at 3:30 am. Staff was ready and waiting to get us checked in and to our rooms for some rest. Very impressed. Pool is impressive [... read more] as is the bar service throughout the resort. Some mosquitoes so bring repellant. Good shrimp at the snack bar. Great shower in the room but only the suites have a tub to soak in.

Awesome time!

The drive to the resort was 1 1/2 but you get to see the true Cuba. Lots to see and take pictures. Long wait to check in rooms weren't ready. But when they were they were great. Top floor was beautiful looking out to the beach. A la cartes were good. Snack bar 24 hrs was execellent. The resort was new and very clean

Rooms where nice.

Hotel is quite new so rooms where very nice. Grounds still needing a little work but lobby and dining rooms were nice. Some types of food seemed to be limited, not enough change in the food choices at the buffett.

Warwick at santa maria

I would not return to this resort. It was a new resort but on day 1 there was no water anywhere in the resort. They got it fixed and on day 2 our building had no water. Upon arrival with three bus loads from our flight, they only had 1 server on. Day 3 they started running out of some of the more popular foods and not getting what they were substituting it for. By day 5 I was so done with the same food every day. The staff were friendly and the rooms were gorgeous but not going back there.

A Wonderful Vacation

My husband and I had a wonderful holiday and enjoyed all aspects of this resort. The pools are beautiful with wicker loungers and lots of shady areas but the beach is rocky and it is tricky to get into the water and very little shade. We did enjoy the ocean and big waves but after the storm there was hardly any beach so preferred the beautiful pool. Beach towels are in your room on arrival and can be changed at the pool. Food at the buffet was good, especially the shrimp and delicious fish cooke [... read more]d to order. We enjoyed cheeses, prosciutto, olives and figs with crusty brown rolls to follow and of course the famous Cuban ice cream. Smoothies at breakfast were made fresh with your choice of fruit. The 24 hr snack bar served us a nice breakfast one morning when we slept in past the buffet hour and we enjoyed lunch there a couple of times and the battered shrimp and fries were good. My husband had a double burger which he said was delicious. Drinks at the Lobby bar were top end and each evening I enjoyed a nightcap of Ballentines Scotch Whiskey and my husband had the 7 year old rum. The barmen were very entertaining while being fast and efficient and soon knew which drinks we enjoyed. The Coffee Bar by reception was a popular place and had a good variety of coffees and teas, always served quickly with a smile. We had a lovely meal at Le Med Al a Carte with champagne, followed by a delicious Chocolate Raspberry Mouse birthday cake. Our plates were set on fire before serving the cake. A lovely touch and a surprise set up by Customer Service after I told them my husband was celebrating his birthday. Our room was in Bldg 2 on the 3rd floor with a view of the ocean from every angle. A lovely modern room with flat screen T,V. and a rain-head shower which was terrific. Lots of hot water but not at 5p.m. when everyone else decided to shower. After 6p.m. was a perfect time to enjoy it. Our frig was filled daily with water, pop and beer plus tea and coffee which we enjoyed in the room. Towels are changed if left on the floor. Some days clean towels were not available until later in the day as laundry is an issue on Cayo Santa Maria. Pillows are very hard but we always take our own so no problems and our bed was comfy, we slept well. There is a hair dryer in the bathroom and iron and board in the closet which I found useful. We had rain a couple of days but there are large umbrellas in the room and golf carts were running around the property regularly so you could always get a ride if you wanted one. Staff were terrific at all the bars and dining areas and I found reception helpful the one time I needed them. At the pool and beach waiters would go around asking people what they would like to drink. Staff always had smiling faces and a Hola wherever we went. Some Theatre shows were very good but others not so much but such is life wherever you go so not complaining. The Aqua ballet was lovely and with all the lights around the pool was quite enchanting. We enjoyed the music and dancing in the evening in the Lobby Bar and later by the stage. Sometimes the entertainers joined in and that was lots of fun. One night we got a conga line going in the Lobby Bar which was a riot and so nice to see everyone join in and have fun. This was our 6th visit to Cayo Santa Maria so we knew the bus ride was a long one of almost 2 hours but there was a bathroom on our bus which I am sure people appreciated. We booked with Hola Sun and flew with Cubana and we only have terrific things to say about them. Flights on time leaving both ways and arrivals were early. Good service, a nice filling snack and pleasant crew. All in all, a wonderful vacation to Warwick, Cayo Santa Maria.

Beautiful resort, very clean and modern.

The hotel was beautiful. Lovely grounds, amazing pool and beach. The staff were very friendly. Our stay was mainly positive except for the maid service. Our room could have been ready by 4:30pm, and most days it wasn't. But other than that, we had an awesome time. Would definitely go back!

2 stars - AT BEST!

We've been to lots of Caribbean resorts over the past 20 years. The buildings and the pools are beautifully designed, but the pools were filthy, literally garbage and food floating around in the water all thru the day, every day. Drinks are watered down and served in the tiny plastic cups - not 5-star quality at all. We got sick from the food early on and had upset stomachs for most of our 10 day stay. The beach was nice until a storm took most of the sand away, leaving rocks, coral and jellyfis [... read more]h. The pool bar staff were great, as were the bartenders in the downstairs lobby bar. But reception staff were awful, and didn't care that they were. Nice tennis courts, and great lessons from Alan (sp?) Food was pretty bad everywhere, including the a la carte restaurants. The resort is also very isolated, can't walk the beach very far. Would NOT recommend this to anyone. Worst vacation ever.

Beautiful New Resort!

The Warwick is a nice, clean, new resort, great staff for the most part, some kinks to be worked out and I am sure they will do well! The pools were kept clean, the rooms were cleaned well. My first time to Cuba, went on a couple excursions and they were great fun!

Very nice resort

This is our 5th resort on Cayo Santa Maria and I would rate it as one of the best. There are still some kinks to work out. Upstairs lobby has no bar..only coffee..so servers must go up and down stairs. It is not exactly handicap friendly though it claims to be. Buffet is small and selection one of the worst. Ala cartes are good and snack bar is great. Beach has more rocks than others on cayo but lovely.

Beautiful place

I know it's still under construction but it's a beautiful place. Hopefully they will be building a lot more facilities around and closer o the beach area. The people were amazing. They do need to work on the food a bit. Most dishes were good, just need more of a selection.

Wonderful New Modern Resort!

Refreshing to see such a new style of hotel in Cuba, the level of service and the food, especially the a la cartes, surprisingly good! Hotel well laid out, gorgeous pool and of course beautiful beach! Celebrated our Anniversary and my husband's birthday, and they certainly made it special!! Very much looking forward to going back next year to celebrate my birthday this time!!

Had the place to ourselves!

We had a great week at Warwick. The layout is nice and the staff very friendly. The food was fine, a la carte restaurants better than the buffet. That being said breakfast at the buffet was very good. It is the wet season so the bugs were very bad in the evenings. As for the room it was clean and new. Beds a little firm and the shower sometimes had a funky smell. The beach is broken into 3 areas and the one to the far right around the point is by far the nicest. Not great snorkeling.

Great resort

this resort was great! brand new! the food was good and the beach was beautiful but small and was newly developed so a few rocks. this resort is very isolated so you cannot easily go to town as the town is 90 minutes away by bus or taxi. but if you want isolation in a beautiful place this is it!!!!

Memorable adventure

The resort is breathtaking. Upon arrival you enter a large lobby which allows you a beautiful view of the pool. However I wasn't impressed with their booking precedure. I specifically asked for a ground level room but to my surprise they had me on the third level. TheI really buildings are nor wheelchair accessible. When I asked to be changed to a ground level it felt as if I was asking for the impossible. The funny part is that the hotel had barely 10% booking. Easily I could have been moved to [... read more] a ground level. Another disappointing aspect was paperless washrooms. Often I was left to rummage for a tissue, but after three days of waiting for toilet paper to be available in the facilities I brought it to their attention and finally the problem was solved. The entertainment was a good pastime yet in time they should consider better shows. The food was alright and always plenty. The staff made the trip more than memorable. They are welcoming, loving and caring. As for returning to this establishment, I don't believe I will. This location is great for someone looking for pool and beach but if tourism is more to your liking, this resort is not closely linked to major areas. In addition, due to low clientele, bus tours were cancelled. This made me feel cheated for I really looked forward to see the local areas and it's history. The only try available daily was the catamaran. There is a bus to the nearby market for two pesos each way. It was okay to get away for a few hours but the market was limited. The pools are exceptional but staff should be aware of the plastic glasses people leave around the pool. Placing garbage cans might encourage many not to litter. Be aware the shuttle to the hotel takes close to two hours. Travelling in the dark to and from the airport added to the disappointment. We arrived around midnight and had to be at the lobby by 3:00am for the shuttle to the airport for the return flight.