Grand Memories Varadero: Beautiful Resort

Grounds are kept very clean. Rooms need a lot of work as they are very dated and run down. Staff for the most part were very friendly. Food in the alacarts was good for the most part. The buffet was lacking especially the fact there was no bread most days. Toilet paper was in short supply.

Sanctuary at Grand Memories Holguin: Santuary at Grand Memories

Will this us our third time spending our vacation at the Santuary . Our first trip was in 2023 and we just loved this resort! From the lobby of this resort to the restaurants , santuary bar. To the la carte restursnts, beach, pools , we enjoyed it all. The butlers and all staff are pretty amazing they go above snd beyond to assist or help in any way they can . Their smiling faces would just make anyone’s day . Our flight to and from was perfect ! Food was very good. Considering the fact [... read more] of what the Cuban people are having right now . We felt truly blessed ! Big shout out to our butlers , Grabiel, Melissa, Hyki, Marlon, Basilo General Maitre . My husband and I are looking forward to returning to this beautiful resort ! Thank you to everyone at the Sanctuary Resort! We love you

Sanctuary at Grand Memories Santa Maria: Beautiful resort

Not sure where to start our stay at santuary cayo santa maria was amazing. As for the staff they amazing and absolutely beautiful always ready to help.The beaches had to be the most relaxing part of the trip. I would suggest any one to visit cuba. Lucy Melo

Sanctuary Cayo Largo: 3rd Time Visit

I love this hotel and the island.Wish we could have gone from Toronto.We had to go out of Montreal which is 8.5 hours in a car.The food is excellent and the staff are very friendly and efficient.if you have been before there is a repeat dinner and a Gala dinner the night before you leave.There is a sandy area at the hotel but you cannot enter the water there.There is a free bus 3x a day and coming back to 3 beaches.The most important thing to know is 1 beach is clothing optional so do not freak  [... read more]out if you go there and 2 hotels that are also clothing optional.The island has always been known for this.You can go to the other hotels ( not many open) but guests cannot come to you.The accomodation is fantastic, bungalows.So pleased I returned.

Memories Caribe Beach Resort: I wish I had known….

The beach and staff were fantastic. Unfortunately, that’s where it ends. The majority of the public toilets didn’t flush or have toilet paper. When we turned the sink on in our room, cockroaches came up more than once. The wifi was unreliable at best. Our “superior” package only included wine, draft beer, rum, and maybe gin; very little mix options available. The beds were box springs with liquid proof mattress covers. The sheets weren’t changed once, just tucked back in. To get a new beach towe [... read more]l, you had to go to front desk and ask for a towel change to your room at night. The water features around the resort were stagnant and resulted in lots of mosquitoes. The desk staff clearly didn’t communicate, as every seemed clueless when returned to talk to a manager, as directed. A manager was never available.

Memories Flamenco Beach Resort: Great time!

We had an amazing time at Memories Flamenco in Cayo Coco. All of the staff were amazing. Smiling and cheerful and willing to please. The room was a little dated and we had only warm water. Our building only. But that doesn't bother me I know what to expect. There were renovations going on to modernize the resort which is a great sign. The beach as always was amazing. The pools were both clean and fun. One busier one more chill. The food was great and we never had any shortages that I saw. All so [... read more]rts of mixed drinks, beer and red and white wine. Plenty of non alcoholic drinks too. The only thing that I would say, which has absolutely NOTHING to do with the resort in particular as a whole, is to be leary of some guests. We had an issue a couple nights. So I say this to any single travelers and youngsters, you're not in Kansas anymore and believe your instincts. Be leary of strangers who approach you. All in all I would 100% go back to this exact resort

Sanctuary at Grand Memories Santa Maria: Terrible experience!

Im shocked at the positive reviews. We found the food disgusting. You have to go to the grilling stations and get something fresh, buffet is cold and lots of flies. No specialty restaurants, they all serve the same meal. Not much else for food options. The beach has a Food shack and there is one by the pool. They serve a sandwich only, nothing else and seating by the beach is pretty decrepit and dirty. Pool was dirty and lots of algae, tiles missing everywhere. Never once saw it cleaned  [... read more]or chemicals added. No toilet paper ever in public bathrooms, sometimes not even a seat. Cold water in our room for three days until we asked to move, which they did. Ran out of beer and rum and vodka all the time, though bartenders are selling bottles under the table then they water down the rest to make it last the day Property is old and dated and steps, stairs and railings lose and dangerous. Positive - our room was clean always and the butlers were all very good, especially Jose who went above and beyond.

Memories Caribe Beach Resort: Favourite Resort

This was our second visit in 2025 and our 10th visit to the Memories Caribe. We booked a Premium Lakeview room on the top floor. We were assigned building 24. We had hot water every day and everything worked fine in the room. The resort is older and the rooms could be renovated, but they are clean and comfortable. FOOD: great variety. The a la carte restaurants were really good. We did not notice any shortages. We enjoyed having the Premium service breakfast on several days but also liked th [... read more]e variety in the buffet. Beach snack bar and BBQ were great. BEACH: absolutely gorgeous with crystal clear water and clean white sand. You can walk for miles in either direction. Walking on the sandbars at low tide is such an wonderful experience. STAFF: very friendly and helpful We will definitely return to the Memories Caribe in the future.

Memories Flamenco Beach Resort: good resort

we had a main floor suite in building #2 with a fabulous ocean view. Ample hot water, AC working throughout our stay, excellent maid service and daily supply of water pop and beer. Food was adequate although repetative. Bread, butter and eggs/bacon every day. Although we had booked Premium , we found no real advantage. Premium drinks were limited, premium breakfast and lunch was inferior to the buffet although in a more relaxed atmosphere. Service was great. Our flight with Sunwing was good with [... read more] no delays. Nothing negative to speak of. One shout out to our tripcentral agent Oneil Graham for the great service on booking. Highly recommend him.

Sanctuary at Grand Memories Varadero: Excellent experience

14 day stay at Sanctuary. Check in was ok but arrived late so not much intro the resort. 1st room was ok but as we were there for 14 days we looked at upgrading to a room with a king bed. Best thing we ever did as our room was amazing overlooking the pool. If you have just the right amount of beer you don’t hear the party animals outside. No power outages, no food shortages and always cold beer hot water and toilet paper. We were not really interested in the butler service and never contacte [... read more]d them and did not really see the benefit of the premium stay so cannot comment on that. The pool bar staff Roxana Fiallo , Judi, Jude were always very friendly and helpful so will miss them. The only annoying part was listening to people whining about things that are not to their expectations picking the most affordable getaway and those that stuff their plate and then leave half of it behind. Skipped the bus back to the airport and took a 1952 Ford convertible with Alex, amazing! Would definitely go back to this resort.

Sanctuary at Grand Memories Santa Maria: Meh

Meh Front desk awful Food cold Bugs in my room ..said they were ants. Tub way to high No hot water in the block finally got fixed 2 days before vacation was over. Garden view back of building looking at garbage. Beach amazing Communication regarding events very poor. New manager Eric didn't even care to ask how everything was knowing we had no hot water. New manager was watching soccer while there was only 1 bartender working the lobby bar that was busy . The manager didn't  [... read more] even jump in to help. That is poor management! Bus was almost 2 hours late bringing us to airport therefore we had no chance to use the VIP lounge which we paid extra for. I was really on the fence about this hotel but now writing this review its clear. I will never go there again let alone recommend it to anybody.

Sanctuary at Grand Memories Holguin: Great time

The resort was a great time where we met some amazing friends who will be life long. Good food and okay beach but stunning pools to make up for it. Definetley will be going back in the future.. see you soon!

Sanctuary at Grand Memories Holguin: Puzzled?

Beautiful grounds, however, all else unfortunately lacks greatly. Very mismanaged. First two days no bread products, however, surprisingly had an abundance on our last day of vacation? Always running out of varied types of alcohol in certain areas, but in stock just feet away at the next bar. Rooms smelled musty. TV and internet kept cutting out throughout the week. At one time had no TV and internet for two days? Staff very uninformed and more than a few were very exhausted. Bartender made me a [... read more] margarita with rum? I think we were there at a time of short supplies. Very unfortunate because I would have gone back but can't risk it.

Memories Caribe Beach Resort: Amazing Resort

Great resort, good drinks and nice beaches. Definitely for the older crowd so if you’re going to party i’d recommend somewhere else. But for a chill relaxing time it was amazing. ( don’t get me wrong there was still some very fun late nights ).

Sanctuary at Grand Memories Santa Maria: Hotel is getting bad

This was my 6th time at this hotel in the past 2 years. Used to be very nice and no shortages. I was there the first week in January 2025 and all was still good. My last trip at the end of March was not that good. Bars did run out of rum and even cola. Food is very limited. Mini bar now only consists of 1 pop and 1 water per day. They are pushing the prestige members and are mainly catering to them. I was only able to get into one Ala carte all week, it was always full. Beach and pool  [... read more]chairs can be hard to get. Most of them are taken by 7am even though no one is around. Beaches and staff still amazing and good service.

Sanctuary at Grand Memories Santa Maria: I would not go back

The people in the beaches were amazing. The facilities were extremely unsanitary. There was no hot water in my building the entire week. It was also no power for two days. A lot of shortages on beer and rum. The food was terrible. And the bugs were definitely out biting. I would consider this hotel to be a two star. I’ve stayed in Cuba about five times now and this was one of the worst. We weren’t able to get an à la carte dinner. A young lady was electrocuted in the pool while we were there. I  [... read more]have nothing really good to say about the resort other than the people and the beaches Were great..

Sanctuary at Grand Memories Varadero: Nice Resort

We stayed in the Adults Only Sanctuary part located behind Grand Memories. Our room was perfect, the bed comfortable and our mini fridge was stocked every day. The buffet food was good and the a la carte restaurants were great! One need of improvement is having enough golf carts to take people back and forth between the 2 main buildings. There were many older couples and some others with mobility issues. It was a great week!

Sanctuary at Grand Memories Holguin: Amazing resort !

We just came back from this resort and can’t stop to talk about it . From the hotel room(perfectly cleaned every day by Lia , fridge stocked up ) Dining ( lots of it on daily buffets, the bread was not always there , but the yummy cheeses made up for it . We were never hungry . Tried many authentic Cuban dishes . Also we had dinner @ Japanese restaurant and that was amazing . We had 2 special lobster dinners with sparkling wine and a beautiful music . The grounds are nicely kept and you see pe [... read more]ople always working there . The beach is lovely and clean with enough chairs to sit . The pools are nice , big and sparkling clean . And again lots room to sit . And finally the staff . Where to begin ? We love them all ! They smile and are always ready to help. They really care to make people feel good and extra special . Thank you very much for that ! We very much appreciate you . The only thing I missed is nightly entertainment. There is a theatre ,but I never seen anything happening there . Also some water exercises in the pool would be nice . Overall we had a blast and would recommend this resort . Teresa & Julian

Grand Memories Varadero: Love Cuba despite a few flaws

Overall, enjoyed stay Wifi spotty and unpredictable Room keys had to be reset 8-10 times Food variety greatly reduced post Covid. Fresh grilled fish amazing Rooms starting to look dirty and shabby. Sheets and towels were not changed during stay Staff helpful and pleasant A trip to Cuba is worth the few minor concerns

Memories Caribe Beach Resort: We'll return!

This was our fourth time to Cuba, and it was our favourite visit so far. We loved the resort, the beach was spectacular, and as with every place we've visited in Cuba, the staff were lovely. The food was quite good at the resort, and I loved that the bars had espresso and cappuccino machines. There was only one other resort beside us, and on the other side was a large lake and estuary. Walking along the beach in that direction was wild and gorgeous. Thanks to the nature on that side, the birds a [... read more]nd bird song around us was the cherry on the top. Make sure to pack bug repellant, though. As with many beaches and tropical countries, the tiny no-see-ums will make quick work of your legs. Once I put a bit of repellent on my legs, I didn't have a problem. Also, remember it's Cuba. There might be the odd power outage or maintenance issue. However, this resort has been the best of the lot so far! Loads of people at the resort had been going there year after year. I can see why. You can now count me among them! This place is wonderful.