Riu Ocho Rios: Great Resort

The highlight of this resort was being able to go snorkelling right in front of the hotel. Spectacular. I can not wait to see what this resort looks like once the renovations are complete in the fall.

Riu Santa Fe: Lovely resort

The resort is quite large, so there is lots of walking to the pools and restaurants. The food was only fair, serving the same buffet each day, and there were no true a la carte restaurants. Even the a la cartes were served buffet style and served most of the same items that were at the buffet. We were also there during the US March break, which made for a lot of noise at night, lots of drunk teenagers who crowded the pools and bars. The staff were nice and tried to accommodate as best as p [... read more]ossible. I would probably not fly with Sunwing again. Planes are too small and crowded, always late, ran out of food on the flight to Mexico, and poor service on board.

Riu Santa Fe: Great Stay!!

We were suppose to stay at the Riu Santa Fe for 11 days but upon arrival they told us that we had been upgraded to the new Riu Palace Baja California that is directly next door. This gave us access to all 3 Riu resorts here. We did spend a fair amount of time at the Santa Fe. Its is an all ages resort so it will appeal to more people in the younger age groups. The grounds are very well kept and the food at both buffet and a la cartes is very good. Be aware that since its an all ages resort, it c [... read more]an get quite loud some nights when they are having the night time pool parties. The first week were were there it was quiet for the most part. But the second week became spring break. That is when things started to get get loud and out of control. Made us happy that we had gotten the upgrade. Aside from the second week that we were there the Santa Fe was an enjoyable resort to be at.

Riu Palace Peninsula: Amazing resort

Loved the beach area, we had a double balcony with fantastic ocean view. Staff were excellent. Food very good. I have already recommended this property to numerous friends. Loved the whirlpool tub in the room with view to the ocean.

Riu Caribe Cancun: Amazing Resort

The Riu Caribe was an absolutely beautiful resort. We stayed there from March 2-9/19. The hotel was just the right size, with excellent service, food, pools and beach Breathtaking views from our balcony. The room was very clean with lots of room. Loved the fact that you could get on any local bus just steps out front of the resort and go down the hotel zone to do some shopping in some great Brand Name Stores. 20 pesos to ride the bus one way - it only too 8-10 min to get to a huge outlet mall. [... read more] Felt very safe in this area. Would definitely recommend this resort to anyone and we home to return to this resort again next year!!

Riu Cancun: Fantastic Vacation

The Riu Cancun is our favourite Riu property. The entire resort is spotlessly clean and modern. The grounds, plants, and beach are looked after with the utmost care and all staff go out of their way to smile and help in any way they can. The food is always fresh and there is a great variety of dishes and restaurants as well. The atmosphere is very relaxing and we felt completely comfortable and welcomed at the resort.

Riu Playa Blanca: Very decent resort

The hotel was what we expected from a Riu chain of hotels. Device was amazing. The rooms were modern and quite big, all with decent size balconies. entertainment was ok but repetitive. A la carte restaurants were average but the buffet was better. The beach was not very welcoming due to the colour of the sand and the murkiness of the water. The 4 pools were good but do not expect to do laps because all of them were shallow, just great to lounge around for with your drinks at hand. Overall, de [... read more]pending on what you expect from an all inclusive vacation, was great. The best part was that the airport was 10 minutes away from the resort.

Riu Emerald Bay: Excellent vacation at the Riu Emerald Bay

The Riu Hotel Emerald Bay Mazatlan was our first visit to a Riu Hotel. We recieved our check in on the bus on the way to the hotel which was a bonus. I personally do not like heights and had hoped to be on a lower floor. We were on the 16th floor and I thoroughly enjoyed the views from our room. The last night we upgraded to the zaccuzi suite and now we would definatley book a zaccuzi suite for the whole vacation next time. The suite was beautiful. At first glance the hotel is very impressive. T [... read more]he hotel is situated at the north end of Mazatlan away from the noise and crowds of the golden zone which was great for us. The hotel overall is very clean, the rooms, pools, grounds and beach area very very clean and well decorated. There were ample beach and lounge chairs, we never went without. The staff is amazingly friendly and quick to serve. The guests were also well behaved. No waits at the buffet, only twice before dinner we waited for the elevator to go up from the beach and a very short wait at the bars if at all. Anytime we had an issue like a burnt out light bulb, mini bar or even when we broke a glass it was promply attended to and the front desk called within the hour to confirm our issue had been attended to. The buffet at breakfast, lunch and dinner were delicious with many choices. We had dinner at the asian and the Mexican restraunt. The asian restraunt was the best asian food we have ever had at any resort we have stayed at in Mexico. As far as the construction, in the day there was little interuption from the noise. It was interesting watching the workers from our room. I am sure the additional services will enhance experiences at the Riu. I have absolutley no complaints except having to leave to go home. I would highly recommend this hotel. I would for sure stay at the Riu Emerald Bay again and all other vacations anywhere I would will have a preferance for a Riu hotel. I should mention Sunwing was great, we took 2 excursions. One was the city tour our first day and the information on Mazatlan was extremely informative. The second tour was the Sensation catamaran that showed us the ocean view of the city. Both tours were excellent. The only improvements maybe would be the enertainment and check out. The entertainment was at times not suitable for children and the dancing music was repedative. The cultural enertainment was very good, but the entertainment could use an upgrade. Big lines at check out, but when it was our turn it was quick, efficient and perefct timing. The wait and congregation in the lobby gave us time to say our goodbyes to the friends we made. There is no comparision to other hotels in Mexico we have stayed. Thank you Riu for making our first visit to Mazatlan amazing.

Riu Palace Paradise Island: Great vacation

My husband and I spent 4 days at the Riu, Nassau March 3-7. Fantastic beach and hotel. Staff were all friendly and the service was very good - from the room service, restaurant and bar tenders . We didn't make it to the a la carte's but the buffet and outdoor grill were very good. Lots of options at the buffet and different each night. Nice quick walk over to the Atlantis, the Marina at the Atlantis and the Craft Market. Will definitely recommend.

Riu Playa Blanca: Great Resort

Good food , good variety. Clean well kept resort. Friendly , helpful staff. We never felt as though we were pressured into tipping the staff. The service at the restaurants was timely. The waiters were there when needed but not all over you . It is setup well for families. Large well equipped pool for children, Pool with swim up bar, a smaller pool also which was quiet and great for relaxing in . The entertainment was probably average for resorts. The beach was large with lots of lounges avai [... read more]lable. There was a nice breeze most of the time which was welcomed. The water was slightly rough most of the time and not real good for snorkeling. Overall a real nice retreat and an enjoyable stay.

Riu Palace Tropical Bay: Excellent Resort

The hotel is fantastic after the reno's. Staff are wonderful. Grounds kept very clean Food quality has slipped a little since last year. Not as much selection but tastes very good. I don't feel the management treats the staff as well as they should

Riu Plaza Panama: BEAUTIFUL RESORT

Beautiful Resort I found the staff did not go out of their way to serve or to wait on you I don't know if it was because they didn't have to rely on tips like most resorts do they said you could tip if you wanted but even when we tipped it did not make a difference we went to shows and the staff would walk by and not even ask if we would like anything to drink

Riu Vallarta: A+ For Effort

The staff were all friendly & acommodating overall. The variety of food offered would please anyone, however I found it to be a little plain. The pool area was nice but the beach was great. The entertainment was your standard menu

Riu Palace Jamaica: Riu Palace Jamaica

This resort is the most friendly & clean I have ever stayed at..Hotel staff very accomodating- I broke soap dispenser they sent maintenance right up to fix Grounds very beautiful & well maintained.Buffet could hAve a little more variety.Restaurants have a nice choice to choose from although I would like to see an authentic Italian restaurant. Beach is small but never have to wait for chairs.I would recommend Riu Palace to friends & family.

Riu Ocho Rios: Great resort

Overall great time. Beds could be better. Hard as rocks and seem very dated. Would go back for sure! Beach was awesome. No trouble with a 3 year old. Al la carte restaurants do not need reservations. Staff very friendly. Great vibe.

Riu Palace Macao: Fantastic Resort

This is our second time at Riu Palace Macao and will go back next year. The properly is very clean, the rooms are very neat and clean. No complaints about the food and THE STAFF ARE VERY VERY FRIENDLY. The group age is between 45 to 75 approximately and maybe a hand full of young adults. The entertainment during the day and night is fantastic.

Riu Yucatan: Great trip

The resort was clean. The staff was very friendly and helpful breakfast was good but the dinners need work. dinner at the steakhouse was delicious the beach was gorgeous well maintained even with the seaweed being the worst they have had this year.

Riu Santa Fe: Lively resort

Everything was good. The only change I would make would be not to go there in March as it is spring break and quite noisy and not relaxing. The food was good and lots of it. The amenities was good. The location is priceless with the view and close to town. The service was excellent from staff and very polite.

Riu Guanacaste: Absolutely beautiful resort....The beach not so nice.

The grounds were beautiful. The employees were very professional and efficient. I did not have to wait for anything in the dining room or the restaurants. I met a lot of wonderful people while travelling alone. Unfortunately, when I was leaving, I asked for someone to come to my room to assist with my luggage. The man who came asked if I was alone and I said yes. He immediately took $20.00 from the table which I had left for the maid. I tried very hard to make him understand that what he  [... read more]had done was wrong but he just laughed and would not put the money back. He kept saying "too much". Upon checking out, I filed a complaint with the front desk and they provided disciplinary action to the man immediately. When I saw him again in the restaurant before I left, he was angry with me. When I paid that much for a vacation, it is unfortunate that this incident even took place. It left me with a very bad feeling. Otherwise, I have no complaints. It was lovely.

Riu Playa Blanca: Nice resort

Very clean. Food was fantastic. The only downfall is that the locals come and stay at the resort on the weekends and they take over all areas. They have no respect for the tourists. They come to the pool with the bar with their kids. Huge blowup floaters and their own radio to drown out the music playing in the bar.