Our Verified Customer Rating 3.8

Our Verified Customer Rating 3.8

(4602 Reviews)

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Private  - 

Verified Purchaser

VH Gran Ventana Beach Resort: Nice resort

We go down to Puerto Plata to do missionary work and we stayed at this hotel 3 times. They always take care of their guests. The beach is beautiful and the staff are very friendly and helpful. The entertainment is lacking. The gym is Rundown and is in desperate need of a makeover.

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Private  - 

Verified Purchaser

Viva Heavens by Wyndham: this resort was very good value - the food was good - the service was good - entertainment staff were excellent including everyone to join in and new everyones name

The room and the grounds were very clean and constantly being looked after - well maintained - the service was excellent - the beach was a 10 minute walk but was good to exercise with all the good food and drinks we had - only down side was they would never call us when we asked for a wake up call - thanks to our agent - she was helpful in helping us make this decision - we were hoping for Punta Cana - she recommended this resort - so glad she did - excellent decision

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Soprano  - 

Verified Purchaser

Viva Heavens by Wyndham: Very nice Resort

The resort was very clean & the staff & entertainment was very good.The staff at the pool kept us entertained & were very pleasant & warm towards us.The beach area was wonderful & lots of chairs available.Having terrific weather also made our stay much more satisfying.This was our 1st all inclusive resort and we will probably be back.

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Private  - 

Verified Purchaser

Viva Tangerine by Wyndham: Great Stay!

The overall hotel was well kept , other than the terrible water pressure in our hotel room. Rooms were clean , maids came everyday to clean. The entertainment every night never disappointed.Going on the beach was annoying do to the vendors. Food was alright , a different country or theme every night and lots of variety. All the staff was very nice.

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Private  - 

Verified Purchaser

Marien Puerto Plata Hotel: It’s great when I upgraded. Like to have cleaning service little better and needs to put more water then rest off the drink.

This was my Second visit and I love to go again to.last time we have 10 rooms and this we have 3 rooms booked. We all planing begger group next time. I like use same resort in Mexico to. But next I love to try VIP fasality

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Private  - 

Verified Purchaser

Marien Puerto Plata Hotel: Be-Live Meriden

My Grandson and I had a great 2 weeks at the resort. It was my second time there. the food the staff are all make you feel like family. This time I used the Kids Club and Veronica and Maria were amazing. My Grandson wants to go back and bring his mother he said she would love it. Tracey Oliver and Adrian Oliver

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Private  - 

Verified Purchaser

Viva Heavens by Wyndham: Good for the Price!

The best aspect of this hotel were the people for sure. Everyone is always available to help you out in any way you need. Other things to highlight include, the food quality with a la carte restaurants that do not require a reservations, the common areas were always clean and well maintained. The only thing I was disappointed with was that the ac was not turned on when we arrived so the humidity in the room was pretty high; which made the beds feels wet that night. We did talk to the manager and [... read more]

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Margy2018  - 

Verified Purchaser

Viva Heavens by Wyndham: Good for the price

Good food. Excellent staff. The entertainment team is amazing. The room was clean. (Even if they don't change our bed in 7 days). Some room have humidity and small bad. The spa time was wonderful. Bad: in the reception they offer you a free day pass in other club. We lost the time. It was a lie. The city is fool the garbage. It's too bad.

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Private  - 

Verified Purchaser

Paradise Playa Dorada: Not enough value for the money paid

Paid for a Superior Garden View room but wasn't able to get this room when checking in at the reception desk. The tours offered via Air Transat at this hotel was a rip off as well. Food was mediocre, with lots of repeat dishes. The Italian restaurant was awful, serving what tasted like canned soup and same items from the buffet; fish and chicken dishes were overcooked and bland and the wine offered was "cheap" resort wine that had a spoiled fruit aftertaste. There was a section of the menu th [... read more]

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Private  - 

Verified Purchaser

Viva Heavens by Wyndham: Highly recommend

From arrival to leaving, I found the service was excellent. The entertainment crew worked from morning to night to ensure a good time was had by all. Lots to do on and off resort. Great value for your money. Would definitely recommend.

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Private  - 

Verified Purchaser

VH Gran Ventana Beach Resort: Gran Ventana

We had to pay for a lock to the safe, we had to pay for wifi. There was no iron in the room. I had to go and ask for an iron from the front desk and then housekeeping came back about 2 hours later to retrieve it. There weren't enough umbrellas by the pool and beach. I don't think it is hard or expensive for a resort to purchase several more umbrellas.

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HS84  - 

Verified Purchaser

Cofresi Palm Beach and Spa Resort: Great staff, beautiful resort. Will visit again

We went for a one week all inclusive vacation late July/early August. First I'd like to thank the staff for being so kind and hospitable. They are responsible for making this trip a fantastic experience. The resort itself had more than enough pools and a huge beach area. The a la carte restaurant's were to die for but the buffets could use some improvement. The rooms were clean and well maintained and with A/C. We met some friends and I think we all agreed to make this an anual trip! Fantas [... read more]

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Private  - 

Verified Purchaser

Cofresi Palm Beach and Spa Resort: Beautiful Resort

This rrsort is well maintained and beautifully kept. Very clean and great night entertainment with shows everynight. Beautiful beaches and the food is delicious with a great variety. The only draw back is the staff that try to get you to buy the membership in order to partake the vip sections of the resort and the fact that you must be a member to travel here as a vip. Some of the staff were pushy and then acted bratty for not going on the tour. I experienced both. I choose not to go on the t [... read more]

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Private  - 

Verified Purchaser

Playabachata Hotel: Huge disappointment!!

Being our 3rd time to this resort we were both excited and looking forward to it. Our room was awesome! However, we felt as though we were forgotten because the resort was packed with locals and couldn’t believe how loud and rude they were. We couldn’t get near the pool area all week and seen dirty diapers laying around the pool area among other things. The food wasn’t the greatest. We did make the best of it though but we won’t be going there again ☹️

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Private  - 

Verified Purchaser

Iberostar Waves Costa Dorada: great resort

the grounds were well kept the buffet breakfast and lunch were repetitive but i think you get that at most all inclusive but there was allways something for everyone . the dinners were theme different each night wed was dominican shrimp and lobster the al acarte were good there are 3 . the staff were very helpful and polite the house keepers were very good but we did tip them 5.00 per day the room was good but we did have an o/v the hot water and pressure was good the mini bar restocked every  [... read more]

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Dabidejpn  - 

Verified Purchaser

Paradise Playa Dorada: Heavenly Retreat

Everything about this place was beautiful! The grounds were meticulously kept, buildings a painted beautiful pastel colours and the pool (we upgraded to the Select) was perfect!! The service was warm and friendly and the food was delicious!!!

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Jaybird  - 

Verified Purchaser

Paradise Playa Dorada: Dominican holidays

The grand paradise is the best resort I have ever been to, the place was spotless and the facilities were the best yet.the select option was remarkable with gourmet food and drinks,the staff were very friendly.the pool was the cleanest I have ever seen and plenty of chairs and towels every day.the flight both down and back was not good as the delays were horrific,about 9 hours down and 4 hours return due to technical problemss.this needs your immediate attention.i would rate this resort as the b [... read more]

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BM49  - 

Verified Purchaser

Marien Puerto Plata Hotel: Good not great resort

The Reort was nice lobby was on the smaller side but had the air conditioned bar at the front good for night time . The pool and bar were good nice big pool which was nice Beach was average little seaweed nice sand good views . Hotel room was nice decent size air conditioning not working for 2days took so long to get fixed not acceptable. Once fixed room was nice had a partial ocean view nice balcony. Comfy bed. The buffet was not good at breakfast was decent though. However the alacarte we [... read more]

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Nicole  - 

Verified Purchaser

Iberostar Waves Costa Dorada: FANTASTIC RESORT

We had a fantastic trip to the Dominican Republic. Iberostar Costa Dorada is a spectacular resort. The service was excellent, the staff was very friendly and always willing to accommodate. There was great entertainment and fun for the kids each night. The only recommendations I would make is for them to clean up the seaweed on the beach. Other than that, my overall experience was great and I would recommend you stay at this resort!

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Private  - 

Verified Purchaser

Marien Puerto Plata Hotel: Rated a 5 star.. in 2002

Upon checking into the room, there was an extremely strong smell of cigar smoke. Reported this to the front desk and wasn’t able to switch room as everything was booked. They sent a worker with a open coffee packet to help with the smell (two days for the smell to go away). Room was mediocre... mould and stains on the ceilings and bathrooms. Phone didn’t work and a few of the outlets didn’t work. 2/3 of the guests were locals, encountered a few who had little manners but majority were frie [... read more]

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