Dreams Puerto Morelos Resort and Spa: Nice resort

The hotel was very nice, clean. Room was very nice lots of options for food and drinks. The beach was lacking due to all the rocks and seaweed. The patio was open until 11 , wished it stayed open longer but there was a bar inside. Activities and shows were constant. Room services was quick All and all a good vacation and a beautiful resort.

Iberostar Waves Paraiso del Mar: This resort was amazing!

This hotel was definately a good pick. The pools were large, many chairs, shaded areas to relax. The food was very good, lots of choice. The beach had lots of sea weed, they tried to remove it daily, the water was very wavy. There are flamingos, peacocks, other animals walking everywhere. They did not expect tips, some people left them, others did not. We enjoyed the Iberostar del mar, from check in to checkout everything went smoothly. Thank you Louise Endean, you made everything about trave [... read more]l great from our first conversation wondering what hotel to choose, to our departure. We will definately choose you for our next travel destination.

Bahia Principe Escape Sian Ka'an: Best Resort By Far!!

Me and my wife stayed here for 7 days. We had an exceptional experience. There is 24/7 Room service at no extra vharge. All the staff are extremely friendly. We appreciated jose at the buffet and marianne at the excursion desk. And the life guards at the smaller jacuzzi pool where very tentative and alert looking out for our saftely constantly. The rooms were spacious, the bathroom and showers were clean. Book your dinner reservations 10 days in advance as the al la carts book up fast. Go to mai [... read more]ko as much as possible.

Ocean Riviera Paradise: Nice Resort

The resort is really nice, clean and very well maintained. We loved the water park and the older kids had fun in the kids club playing video games and ping pong. The food was great lots of selection. Easy to book restaurants on the app just wish they weren't so strict when you have a big group. We were 15 and there were times we had to be seated separately and away from each other. The major upset is the beach. There is absolutely no beachfront at this resort. We needed to walk about 5 mins  [... read more]away from the resort to get to a small section of beach which did not have any chairs or any shade and it was a open to the public. Also the restaurants do not have A/C not sure why as they have the ventilation installed but when asked why no A/C most of the employees do not speak English. Was very uncomfortable to eat while you are melting from the heat. I felt for the employees who had to work in that uncomfortable heat. Overall we had a great time but would not return because of the no beach situation.

Dreams Riviera Cancun: Fine resort

All was good except not enough staff at the reception and waiting times for some restaurant were too long, they need to fix this issue specially for high charges that is paid to stay at this hotel , staff was great

Grand Sunset Princess: Amazing

The beach was great no problem finding beach chairs at all. The pool area was also good but not enough chairs in the shade so we didn’t really use that area. Really great nighttime entertainment, and lots of things to do. Food was mediocre though the Italian restaurant was good, but the service in the Thai restaurant was terrible Could just have been the people working there the night we went though. Our room was on the third floor and overlooked the gardens which was amazing. Nice big room cl [... read more]ean. If only the food was better at the buffets and it would’ve been perfect

Sandos Playacar Beach Resort: Great Resort

It started out not great because our room was not ready until 4.00pm (check-in was supposed to be at 3.00pm). The first room shown to us was on the main floor which we didn't want. In the 2nd room the WIFI didn't work. In the 3rd room where we finally stayed, the fridge wasn't working at all. Later, we found fruit flies in the room; the hair dryer didn't work at all, and the water pressure in the shower was very low. When all this was brought to the attention of Customer Service, they were quick [... read more]ly taken care of to our satisfaction. They compensated us (through the curtesy of the Chief Concierge, Luis Enrique) with 2 special dinners and a Spa Massage and Hydro Therapy. At the restaurants, even the resort restaurant manager (Humberto), assistant manager (Javier) always came up to greet us very warmly.

Barcelo Maya Beach Resort: Perfect for families with young children

We recently stayed at the Barcelo Maya Beach Resort, we had a great vacation - 5 nights with our kids 3.5 and 1.5 years of age. The check in process was quite slow but I had read that prior to going so was prepared. The rooms were average resort rooms - nothing fancy but met all of our needs. We had booked a ground floor room due to bringing a stroller but found out there were elevators so could have stayed higher if we wanted to. The food was average resort food, lots of options and flavours. O [... read more]ur kids loved the soft serve ice cream machines that were located in the buffet as well as the lunch snack bars at each resort. The kids pools located at the Maya beach and the Caribe were perfect for our little ones, allowed us to sit on the edge of the pool and be within reach when needed but we were also able to relax. Drinks were delicious, although if the bar was busy it was sometimes difficult to get service - but they’re trying their best. Only cons which weren’t really even “cons” but the main buffet didn’t open for dinner until 6:30pm so our kids snacked in the room before dinner and the nightly entertainment didn’t start until 9:30 which we missed due to wanting to keep our kids on a normal sleep routine. There wasn’t a kids show prior at an earlier time which would have been nice. Overall we loved the resort and would return in a heartbeat!

Barcelo Maya Colonial: A super fun time!

A really clean and beautiful resort! Beaches were nice, pools were fun, and service was friendly and always willing to help. Food was actually pretty good too! There’s tons to do here, AND it’s literally walking distance to two famous and beautiful cenotes. Right between Tulum and Playa, there’s a lot of opportunities for fun excursions too. It was a wonderful trip—especially for the price!

Bahia Principe Explore Coba: Horrible resort

The rooms of the resort are so dainty. Definitely not a 5 star hotel. Would never come back here. The hotel lacks English speaking workers. Bunch of locals everywhere. Buffet is the same selection of food everyday.

Catalonia Playa Maroma: Best resort with the best staff!

Catalonia Playa MAROMA was a beautiful resort with the best staff! Everyone was very friendly and welcoming, the beach was amazing, food was delicious with a wide range to choose from, and the activities were fantastic.

Bahia Principe Explore Akumal: Amazing, as usual

We just completed our third stay at Bahia Principe Luxury Akumal, and once again had a wonderful experience. Clean resort, friendly staff, delicious food! We are already planning out next trip back.:)

Iberostar Waves Paraiso Beach: Terrible Customer Service

Pros and cons to everything, but I was shocked by how terrible the front end service was. Experienced issues the first week and can’t believe they’re still in business with how things are handled there. The grounds are beautiful, it’s so fun having the animals around, the beach is gorgeous (I would suggest staying away from the rocky parts which you can see clearly), the food had a great selection, the cleaning and food staff were always great - essentially if you experience zero issues, y [... read more]ou’ll be fine, but if you have any issues, basically keep them to yourself or you’ll be frustrated beyond belief and waste way too much time. My first night after a full day and night of travel we arrive, and there was confusion because there’s 5 hotels on this one resort - all the perks we were looking forward to that we saw weren’t actually included with where we booked which was a huge let down. We had the option to upgrade but it was really expensive, so we let it go and it just was what it was - definitely very misleading and kind of shady, but we didn’t let it bug us. First night, I had the most terrible sleep and MAYBE got 4 hours cut up because of this drunk group of guys trying to bash into the neighbouring room. I called security - eventually the bulk left, and the AC turned on which is quite loud so the remaining sound was drowned out. I was woken up again by a drunk person continuously knocking and tapping on the door trying to get in again - called security again. Managed to get back to sleep, but woke up again to drunks trying to get into the door, called security for a third time.. and after this phone call they then started fidgeting with my door handle trying to force their way in. I was literally appalled that I had to call security three times in a night, and they claim someone came each time, but to call not once, not twice, but three times? I can honestly say I already didn’t feel safe after night one of 13. Went to the lobby the following day to see what the heck happened, and time and time again no matter who I talked to, everyone just justified what happened as though it was normal and there was no issue and I’m essentially overreacting. Being a family friendly resort with a baby and having a group of drunk men trying to force their way into rooms in the middle of the night repeatedly? Nothing was offered, no apologies were made, it was this constant flow of the systems they have in place and how everything is handled and there was no problem. We were then told by our hands on travel guide at the resort that the front desk/concierge workers are known to be more of sales people and less people people, which makes sense because of how much you’re up sold. Following this shocking display of a clear lack of customer service, we went to their sales presentation as you got some perks for going, so why not? It’s actually an ingenious program that would have been considered, but no longer was when the first manager came to us prior to it starting and asked how the stay has been so far, and we told him the truth of what happened the first night. Response? Didn’t acknowledge it at all, clarified that we knew this was a sales presentation, signed off, and passed us along. Who in their right mind hears of someone having a terrible experience their first night, completely ignores it, then continues to try and sell you more time spent at this resort? It was appalling the demeanour in how they talked to us and looked down on us - just like we were money for the taking. Didn’t care at all about us. This was now an experience we brought to the front desk to bring attention to how off putting this resorts dynamic was - but there was more justification, no one really cared, and we were actually sickened by how some treated us. Eventually we clawed our way to the front end supervisors and managers who could finally help us, but it’s very clear that this resort runs on a very top down, hierarchical model where people are paid poorly and are not happy, which actually made me really sad. Again, the food staff was incredible always, the cleaners were sweet as can be, and you’ll get good and bad everywhere you go, but for the Human Resources and front end to be that bad, I honestly don’t know how they’re still afloat. This was only the beginning of our problems but I won’t write them all here as the issues all came back down to the same thing - lack of leadership and knowledge of dealing with people. Even very small things that weren’t a big deal but we wanted to get sorted out became huge confusing issues that were impossible to get to the bottom of.. we spent way too much time in the lobby dealing with things on our vacation. Very disorganized, inefficient systems - we chatted with a lot of other people staying there who were as confused as we were when we arrived, as most things aren’t explained, the map barely makes sense, and you’re kind of just left to your own devices. Multiple families we met on their way out after a week stay said they had just learned of helpful things like the shopping centre, the Iberostar app, the times of buffets and a La cartes, etc. I’m not sure if covid made resorts worse, but prior vacations I’ve never experienced anything like this. We’re business owners so that’s where our perspective on this is all coming from - if our business ran this way and we treated our customers as we were treated, we wouldn’t be in business today.

Bahia Principe Explore Coba: SERVICE WAS GREAT FOOD CHOICES NOT GREAT

We had a nice stay. Service was good. People very helpful and friendly. Food choices could be better. Only had bacon one morning. Only food choices are fish and pork. No Beef A bit if chicken. Over all we had a nice vacation.

Barcelo Maya Palace: Terrific

The grounds were meticulous and well lit at night. Loved the covered walkways, fountains, and decor. The pool areas were well designed and had plenty of lounge chairs for everyone in our group. Very much appreciated the shade coverings, hammocks, and quality beach towels. The food was great, with the exception of the seafood restaurant that required reservations, which was mediocre, including the desserts. Most of us didn't finish our meals. The accommodations were spacious and had a [... read more]ll the amenities needed.

Bahia Principe Explore Tulum: Nice relaxing resort

The Air Canada shuttle bus ride from the airport to the hotel was disappointing. Once onboard, the guide informed us that they would be making several stops at different hotels, and it would be a total of 2 hours and 45 minutes to arrive at Bahia Principe (the last resort on the trip). The toilet on the bus did not flush, so there was a urine smell. (Note: the return shuttle bus from BP to the airport was better as it was direct but still took 2 hours. It was a van, so no toilet and therefor [... read more]e no urine smell.) During the week, it was hard to find the Air Canada rep (Carlos) at the resort. Resort staff always reported seeing him "somewhere" on site. He was supposed to be in his office 9:30 am - 2 pm but was never there. I overheard other guests say they had been looking for him for 2-3 days. On our 3rd day, the resort staff tracked him down for us and told him to come meet with us in the lobby. When he arrived, he told us he doesn't do an orientation, and that Guest Services could answer all our questions. I asked how to know the time the return bus was leaving for the airport on May 30 and he said it was 6:10 am. I told him we weren't flying out until 6:00 pm, but he said that he was sure that the bus was leaving the resort at 6:10 am, as it takes a long time to get to the airport with the road construction, etc. I later learned there is a binder that lists all the airlines departure flights and the associated shuttle bus departure times from the resort. It showed our bus was departing at 12:20 pm. So, this particular AC rep really wasn't helpful at all. Upon arrival at BP Tulum, the check-in process for every person in the line up seemed to take a long time. At 3:15 pm the room was still not ready, so staff said to go to the buffet. At 3:45 pm a trolley drove us and our baggage to the room, where the housecleaning staff were still inside finishing up. Throughout the week there was a outside sewage smell that seemed particularly strong near the villas in section 33. It didn't smell inside the room with everything closed, but I didn't want to sit outside because of it. The resort is very clean, and the entire grounds are meticulously groomed. Every one of the staff work very hard to ensure that their guests have anything they want, and are having a good time. The all-inclusive wrist band also acts as the door key, so you do not need to worry about losing the key, and it tracks the time and each person that has entered the room. There is also an in-room safe that you program with your own digital code. The room was spacious and nice with an in-room mini-fridge that was replenished every day with beer, soft drinks and bottled water. I found the beach to be disappointing (narrow in spots, rocks, clumps of seaweed), so not very good to walk along. Therefore, I spent most of my time at the pool area. Yukutan Buffet - Although somewhat repetitive each day, there was a good variety of food, and there were several stations to watch your specific food order cooked in front of you. (I did not eat at the other restaurants, so cannot comment). The waiters at the dining area of the Yukutan buffet were great, and they gave the guests 5-star service. However, as the Yukutan buffet was open to the outside, it was quite humid and sometimes uncomfortable to sit in the dining area. There were birds flying throughout the buffet restaurant and landing on chairs and tables. The staff were kept busy cleaning up bird poop off the tables. If someone left their table to go back to the buffet's food prep area, the birds would instantly be on their plate scavenging the leftovers. In addition, there were a lot of coatis that were not afraid of humans, and they would get uncomfortably close. One even came into the dining area of the Yukutan buffet restaurant and put its paw on a patron who was sitting at the table! Eeek! In general, I would recommend this resort as it was relaxing, clean, and provided good value. The downfalls are the lengthy time it takes to get between the airport and the resort, the slow check-in and room access, and disappointing condition of the beach.

Catalonia Playa Maroma: Awesome resort

Rooms were clean and modern, with cleaning 2x daily. The restaurants were good especially the steakhouse and Tapas. Pool and beach were amazing and cleaned daily, and all the staff was great! Shows in the theatre were so good and the entertainment staff was amazing!! Daily activities like beach and pool volleyball too!

Grand Riviera Princess: okay resort

the resort was very clean and the staff were all very welcoming. the reason this resort wasn’t my favourite was how big it was , it took forever to get to where you needed to be. also the food wasn’t the best, we expected better food and service for what we paid but in all honesty it wasn’t that bad. i would recommend to do platinum if you stay here or you don’t have access to many restaurants and amenities. a lot of animals on this resort so if you don’t like animals then i woudlnt re [... read more]commend.

Bahia Principe Explore Akumal: Momo

The hotel rooms are old and need of repair. They are doing renovations. Our room was ocean front and damp and musty smelling. We transferred to the newer building at 56 dollars a day more. They are doing their best with what they have. The cleaning staff went on strike as well so other staff had to fill in.

Grand Riviera Princess: Overall I give this a 4 Star review, however there were some issues thus please read my review!

Some things here were great and some not so great. The resort is humongous. My wife has a bit of a bum knee thus couldn't walk to the beach or the far pool where most of the activities were every day. Thankfully they have a trolly that runs up and down the length of the resort that will give you a lift! It takes roughly a five minute wait for it to get to you, however the drivers of the trolly, they ROCK. I give them five stars all day long. Very nice people. Upon entry to the resort afte [... read more]r check in however, they have someone bring you to a desk to explain about the resort. We were exhausted and just wanted to get to our room as it was early evening and was a very long day getting there. We figured we were going to be given just a bit of information, however the presentation at the desk was a bit lengthly and the main goal of it was for him to get you downstairs the following morning for their sales people to sell their time shares. We weren't fully aware of it at the time that that was the end goal, however the next AM we went down stairs and their sales people greeted us where we learned that they had a 1 1/2 to 2 hour presentation all about their hotel. If I want a time share, don't worry, I'll seek out a time share. This whole experience to us was VERY NEGATIVE and made me at the time never want to return. On this front, I give the hotel 0/5 stars. I was very unhappy about this. First impressions are so important and this was a very bad one. Next issue I had was at check in for an "upsell" to premium. The Canadian dollar has depreciated against the Peso by about 20% in the last year. Going to Mexico was always fun as you could go to these resorts, get an awesome deal as it is "all inclusive" only to find that really now they have it set up as classifications. Have the main coloured bracelet and you get some drinks, or pay $19 US for premium to get 1st class treatment and all of the other alcohol. And they don't even give you a list as to what you can order thus for the first day I was almost thinking I could only get Corona. Turns out that the upsell is just for more expensive alcohol like "Grey Goose Vodka" and premium tequila's etc... All inclusive should be "all inclusive" and no upsell. I give this part of the resort 1 star. For beer they only serve Corona... no Duseci beer or anything else. Personally I don't prefer Corona. I give the resort 2 stars for them having only the one beer. Food in the buffet was always cold. Very bland and little taste. You would think their hot plates that they have the food over top of would keep the food hot. The pancakes, French toast and waffles... don't even touch them. Hardly any egg on the French toast and the food was there for hours and hours never being replenished. Nobody would barely touch them thus it just sat there. You know how if you go to McDonalds and the fries are sometimes cold? It is gross. McDonalds has a policy that they throw the fries if not eaten within a certain time period and usually they are good at that. But say for example the waffles/pancakes and French toast, it doesn't get eaten because they are disgusting. Throw it out and replenish for crying out loud. Don't make so much and have some fresh stuff. There are two grills there and you can get a hot omelette made... have a cook at the second grill cooking up the other stuff! I give the buffet one star. The one restaurant "The Chill Out Bar" that is located at the beach. It isn't included in the "all inclusive". We heard good things about this place thus decided to give it a try. We had the best wine of our lives, AMAZING SERVICE as well as the best rib eye steak I have ever eaten in my life... granted the bill was hefty by the time we were done, however the food and the service plus amazing AMBIANCE made it worth every penny. I give this place a five star review all day long. Our waiters name was Rafael. Amazing waiter and they have a gem here. I give him 5 stars as well. We gave him a VERY generous tip. The pools were amazing. We preferred the one closest to the beach. I give the bar tenders at this pool a five star review. They were awesome. Each day at this pool they also had activities. The staff that did the activities were absolutely amazing. We played water polo, they had dance classes... the team that does this is superb and a blast to watch. I give this a five star review for them. The service outside of the pool was almost non existent though... very seldom did they have someone come and take your order... occasionally but not very much. 2 star review for this. The outside of the resort is spectacular. They keep the grounds well manicured and a full time team of staff keeping up the place. Beautiful. Five stars for that. Rooms were kept up ok by the maid service each day. They weren't perfect, and not being critical but they did miss getting some stuff done once... nothing too bad though. I give them 4 stars. The room itself though.... shower head leaked off of the top, and the hand held part that was an option leaked profusely. We were just glad to get wet though as it was super hot thus didn't complain... it did the job. The last day we were there though we noticed that the toilet seal must need replacing as water was leaking out from the bottom which was kinda gross when going to the bathroom in the middle of the night. Granted last day there we just left it as it was... but they could do a much better job at maintaining the rooms... at least that is how our room was. I give the room 3 stars overall. My coffee pot wasn't working though... I had to complain 3 days in a row finally getting a bit upset the third day for them to bring a new coffee pot to my room. 1 star for that. Next is the beach. They do a great job cleaning up the weed that is common for the area and I feel sorry for all of the resorts for this. Expect to pay a small fee that they charge upon check in that they have for environment. There is a LOT that they have to keep up on and by the end of the day the beach is covered again. Not the hotels fault and they do the best that they can. For us though, we've been to Cancun years prior. The beaches at Playa Del Carmen just aren't as good as they are up in Cancun due to Cozumel blocking the coast line. If we were to go back, we'd go back to Cancun and not Playa due to this reason. It is a bit more expensive in Cancun, however for the beach, personally I'd go to Puerta Vallarta over Playa Del Carmen to save a bit of money anyway as the beach here isn't all that nice in all honesty. Beach rating I give 2 stars but again, this isn't part of the hotel's fault as the location is the location thus just a heads up if you are reading this. Service on the beach is about the same as around the pool. Occasionally someone would come by, but not very often. 2 stars for this. If you do go to Playa Del Carmen though... some people say not to miss 5th Ave. 5th Ave is ok but we wouldn't go back there. Not worth the $50US taxi ride (total there and back). If you do want to go, there is a shuttle that is way less expensive. We didn't know about the shuttle until the day after of course. Make sure to go to the Xcaret excursion though. We saw Angel, he has a desk near the back pool and this dude rocks. 5 stars for him as he got us a decent deal. I had found a bit better of a price by searching discount codes, but decided to go through Angel anyway as he had so much information and was an awesome guy. Even gave me messages on WhatsApp to help me when having questions. For that event, get the "plus" package to get the meal. The buffet there was amazing and a lot more expensive if not purchased with the ticket. The package also comes with a locker for storing stuff and trust me, worth every penny.