Allegro Cozumel: Amazing trip Cozumel Allegro

Beautiful well maintained resort.. staff very helpful and friendly. Ocean front well maintained. A la cartes and buffet very good. Lots of choices for all ages and ethnic tastes. We felt we got our moneys worth and some. One of the best resorts we have been to so far...will definitely be back again.

Barcelo Maya Beach Resort: Beautiful Resort!

The rooms are not fancy but extremely clean as well as the whole resort. My sister is Celiac and they were amazing making sure she had her own meal three times a day and she had absolutely no problems. There is something for everyone on this resort and would definitely recommend it to anyone. It was rather windy when we were there so we were unable to snorkel or use any of the beach non motorized equipment but did not have a hard time finding other things to do. My only concern is the way th [... read more]at they do the check in because it was not very efficient. They need to prebook rooms before the night before and speed up check in.

Occidental Cozumel: Beautifully natural and quiet

This is a recently renovated not very big resort with lush vegetation and gardens. Friendly and knowledgeable staff Amazing beach and water with nice clean pools. Well stocked bars. Very good alacart restaurants.

Occidental at Xcaret Destination: Great vacation

We really enjoyed our vacation at this hotel. The lush grounds and wildlife are what attracted us to this property and we were not disappointed. We saw monkeys, deer, coti, iguanas and more. The hotel is very nice although older has been recently renovated. The restaurants were all delicious and no reservations required for the à la carte. The beach although small (man made cove) is pretty and the waters are calm which makes it perfect to sit and enjoy the water. We also walked the rocky shorel [... read more]ine. The view is stunning. With the bar, restaurant and restrooms nearby we spend most of our time at the beach. We finished our days at the pool going back and forth between the quiet pool with shallow walk in end and the busier livelier pool with swim up bar. The service was great. Everyone is eager to help and very friendly. A little far from the airport but we were closer to all the parks we wanted to visit so the location was great for us.

Occidental Costa Cancun: Good for the money

We found this resort last minute for a cheap price. The resort was clean. The food was good. The beach was small. Only 1 pool. Some of the music played was not appropriate for children. We had a late pick up on our last day (5:25pm) and were told we could not eat or drink past 1pm. We also found the service very lacking on our last day at lunch so we didn't leave a tip at that meal.

Barcelo Bavaro Beach: Lovely resort

The beach was beautiful, the food very good. We ate at the Miramar buffet for most of our breakfasts and lunches. Very nice selection, fruit wonderful and the omelets superb. Our waitress, Analy was marvelous and kept us in champagne every morning. We discovered the Adults Only pool and bar called "El Cielo" with its spouting frogs. Great spot ! The activities were numerous and we participated in Kayaking, yoga, Zumba and games of Rummikub on the rainy days. Lovely holiday, highly recommen [... read more]d the resort

Barcelo Maya Colonial: Disappointed this year!

Had a great stay last year! This year we stayed for 2 weeks. However, the service at the buffet was hit and miss and service at the restaurant beside the pool was terrible. The waiters would rather stand around and talk than look after you!! Specialty restaurants were excellent. I got sick from the food twice. Both times from eating at the buffet. For sure the second time was from eating mussels. Turns out it was also our last night which made for a poor trip flying home!

Barcelo Bavaro Palace: A great time

We returned to the hotel and had a wonderful vacation at a. It could use a little TIC as it is starting to show its age, but aren't we all. We didn't get to all the Al carte restaurant however the ones we did eat at were fine. The staff as always was wpnderful. I just wish the staff had better English. Then again I should learn spanish

Allegro Cozumel: Allegro Cozumel

Grounds excellent, food good. Room assignment poor due to close proximity to theater with its loud reverbating noise nightly. Service excellent from staff. Transportation to Hotel excellent and also to the airport.

Palma Real: Can't complain for the price

Since the Barcelo group took over in Dec-Jan. they are making an effort for improvement. The food is as good as before but repeatative. Still not enough beach chairs. Only 2 a la carte restaurants and they really need improvement on the menu, the buffet is a better choice.

Palma Real: In one year went extremely down hill!

Hello, my partner and I recently stayed at the Barcelo Allegeo Palma Real in Varadero, Cuba and I have to say that we were very disappointed. When I had first received the email that Barcelo Allegro had bought the Palma Real I was quite excited, as I have stayed at a Barcelo in Punta Cana and various times at the one in Puerto Plata and was expecting great things but I was sadly disappointed. I have stayed at the Palma Real various times since 2009 and always enjoyed it. I love the location and  [... read more]the staff are very helpful and friendly. The rooms had been dated but always clean and well maintained. Not this year. Although the regular cleaning crew did the best they could with what they had to work with it appears that more staff should be added to keep up with long term maintenance, not only in the rooms and buildings but the pools as well. There is mold in bathroom and on the furniture, holes in walls and ceilings, Stained towels, sheets, pillows, broken furniture and glass on decks, there is no theme night for meals just the same boring meals night after night (we ate supper off the resort after the 3rd night for the rest of the week), the staff are still happy and fun, the guest elevators in either building don't work, the pools have a green scum around the bottom edge of each pool, the quiet pool is falling apart and I was there in 2009 when it was closed and redone, the entertainment in the evenings is dull and boring and needs to be changed because no one goes, there is no longer beer in bldg lobbies, now guest pay $ 20 for towel rental that gets returned at the end instead of a towel card, while we were there staff did a room inventory in our room and did not close the room door, the pool cleaner only pours chlorine but doesn't clean pool, there are holes and broken tiles in all the lobbies that people could get injured on. We do not consider ourselves picky people, as we expect water shortages or cold water at certain times and don't need robes in our rooms but this trip was bad and unsanitary. I used to recommend this resort but won't anymore and will not be going back ourselves. I have pictures to prove I am not exaggerating.

Occidental Punta Cana: nice resort

hotel well maintained staff very friendly little bit of a line up at bars but not too bad food was quite good,always found something to eat beach does not have a lot of shade but wanted sun anyway room was renovated so very comfortable would go again

Occidental Caribe: Occidental caribe

Hotel was very clean , staff at the bar stations at the best of time was friendly and quick to serve drink . Speaciality restaurants were ok but the japenese was our favourite, the buffet was horrible and the food was not what we expected compared the the occidental we stayed at in Aruba . Definitely will not be my first choice again . You need more shaded area by the pool which was very clean

Occidental Tucancun: Superbe stay

Amazing the staff was the best rooms were clean the waitresses were one of the best I have seen polite smiling and attentive thank you very much we have just good comments unfortunately it was very windy the entertainment was Special

Barcelo Solymar: Had a great time!

The hotel was clean and as two women travelling alone, we felt very safe both on and off the resort. The common bathrooms were always very clean and well stocked. The a la carte restaurants that we went to (Spanish and seafood) were both excellent. We were pleasantly surprised to receive an extra a la carte dinner as repeat guests of the hotel (this was our second year). We met lots of the other guests and all of the staff were lovely. Our only disappointment was that the beach bar has not [... read more] yet been rebuilt after it was destroyed in last year’s hurricane. I would definitely stay at this resort again.

Barcelo Bavaro Palace: Always a great place

Place is well kept grounds look great, nice pool areas, food is good I am meat and potatoes so I was happy but lots of different foods. Beds were good a few little things like sticky taps, paper holder broken never fixed they just keep putting paper without reporting but going back again before end of the year

Barcelo Bavaro Palace: Great vacations

Everything was ok, the dining options were excellent, the facilities as well. We had a great experience. I recognize the high quality of the service, but also that there were no personal interaction. I felt I was one of hundreds, thousands of visitors, a number. Thats why I will not probably go back. Also the prices during March are too high. The check in for our return flight was very unpleasant, the waiting was too much. We arrived at 11.10 and it was 12.40 and we weren't even passed migra [... read more]tion. Too much stress , the flight was at 1.30 pm, but it was delayed.

Palma Real: great resort

I was pleasantly surprised by the hotel. Although a 3 star it was clean and the grounds were well maitainted and most everything worked. The staff were always helpful. The location was fantastic. The food was not the strong point but there were many choises.

Occidental at Xcaret Destination: Excellent experience

My husband and I just came back from a week at the Occidental XCaret in Mexico and we loved just about everything about it. The staff was very attentive, polite and went out of their way to accommodate us whether it was in the restaurants, beach, front desk or even the cleaning crew. The food was tasty and plenty at the buffet and we only ate at 3 specialty restaurants which were good (steak house, sea food and Italian) but overall was a very nice experience. The thing that stood out the mos [... read more]t about the Hotel was the excellent cleanliness all over: the pathways, the pool area, the hotel inside and grounds. There were people constantly sweeping, washing or painting the different areas of the hotel to keep it spotless. We were in awe of the amount of trees, plants, greenery that surrounded the hotel which meant that a lot of animals were present on the grounds all the time. These little creatures (monkeys, parrots, exotic birds, salamanders, iguanas, were always around but did not bother us. They also had white tail deer, tapirs, and larger animals inside enclosures for clients to admire. We ever have had such good service at a hotel since we have started to travel 35 years ago. The only negative part of the trip was the beach. It was far from the hotel and had lots of sargassum (seaweed) which is unfortunately not the Hotel's fault but due to the warm weather currents and storms in the Caribbean sea. This is not a hotel for people with mobility issues because of it's large size.

Barcelo Bavaro Palace: Awesome Time!

Hotel was great! This was my third time staying at this resort; first time on the Palace side. Although a lot busier than the Adult Only section, it was still great. From the room, to the service, food, hospitality, entertainment, I loved it! :) I always recommend this resort to others because you really can't go wrong! GREAT WORK BARCELO!