Royalton Splash Riviera Cancun: Resort was top notch

Staff were fantastic. Food was amazing. Kids had so much to do all day. Drinks were definitely not watered down!!! Our butler’s were top notch. Fridge was stocked each day. Due to sargassum the beach we didn’t use, but the pools and lazy rivers made up for it. Kids loved the water slides, bowling, trampoline. Vibe team had games going for kids and adults.

Grand Sirenis Mayan Beach: Fantastic resort

The resort was beautiful.We really enjoyed our stay.The food was fantastic .The grounds were beautiful,and the staff were very friendly.The monkeys were so fun to watch.Would definitely recommend this resort

Bahia Principe Explore Tulum: Great experience

We were returning visitors and the resort did not disappoint. People are very nice as usual. Thing to improve: the quality of the beer However food quality and choices more than compensate for the less than stellar beer. The seaweed was atrocious, I wish they had a mechanized way of cleaning the beaches rather than manual labour. Another issue I have is with how prohibitively expensive are the stores on site. No big deal, I just voted with my wallet, but if prices would be more affordabl [... read more]e I would have probably spent some money.

Paradisus Playa del Carmen: Oddly inconsistent experience. Disappointing.

We checked in on a Friday night. We were escorted to smaller unkept check-in which smelled like sewage. We were offered drinks and I requested my usual but they only had cans of pop which I'm not used to at a 5 star resort. We were given verbal instructions on how to get to our room. The hallways were very dark and an elevator was out of service so we got lost and had to come back again to the main lobby - again used to being escorted to our rooms at most five-star resorts. On the walk to our ro [... read more]om there were beer bottles scattered on the floor which was not pleasant to see. We went to the Blue agave that same night and our server was so rude. I asked for a virgin margarita and he said "so just lime juice?" He cut me off when ordering too. The service did improve throughout the rest of the days but be forewarned, if you checkin at night you will be very disappointed as a first impression which is not a great way to start off an experience. The room service food is very inconsistent, when it was fresh the ceviche and steak tacos and rigatoni were delicious. if you go with kids, half of your restaurant choices are gone as they are adult only. You only get 3-4 choices so during a week long stay, it will get very repetitive. We got food poisoning from the hibachi place. The shrimp aguachile at the Mexican restaurant was raw (grey). The buffets have no fresh food station like pasta or omelet. They have no toys or rental equipment for you to use if you have children so you will have to bring your own. All in all of you have gone to other 5 star resorts you will feel so disappointed here. We did enjoy breakfast at The Lunchbox, Victor and Carmen were amazing. Carla at the kidsdom was so sweet. Manuel at the aqua park was a machine. Such hardworking staff overall. Everything switched up on Monday when more guests started checking in and managers came on site. Our room service did a pretty great job cleaning the room, organized things in the room wrapped up chargers which was a really nice touch.

Grand Sirenis Riviera Maya: Didn't disappoint!!

This was our first trip to Mexico and we were very impressed with the resort. Although it's big and there is a lot of walking we didn't mind because there was always wild life to see. The staff was friendly and helpful. Warren ended up having a medical problem and the security staff stayed with us until the medic had transported us to the clinic on the resort. Unfortunately Warren had to go the hospital for over night. When I was leaving the next morning to pick him up the security guard ha [... read more]d come to check on my husband to see how he was doing. We didn't use the beach because of the seaweed/smell was strong. The choice of pools were great. The food was awesome, buffet had lots of choices. we were allowed 4 A la Carte's, Steak House, Italian, Brazilian and Japanese. They were all delicious. My only complaint was the Spa. The service we had was awesome but the price we had agreed upon changed 3 times. ended up being $50 more then the agreed upon price. It is definitely a resort we will visit again.

Grand Sirenis Riviera Maya: Grand Sirenis

Hotel and grounds were excellent. Employees always greeting you. Food was always good both buffet and a al carte. The spa was overpriced as well the prices differed between the spa and the front desk. Would go there again but not use the spa.

Bahia Principe Escape Sian Ka'an: We keep going back as this is an amazing resort for the price!

Everything was perfect. The room, the services, the staff with a very special "thank you" to Sebastian and Antonio at the Los Corales Steakhouse. We've travel quite frequently and these 2 servers were absolutely amazing. We have already booked for November and can't wait!

Bahia Principe Explore Tulum: Beautiful Resort

The Grand Tulum was a beautiful resort. You are limited on where you can eat. You get 3 a la carte meals per week at one of 8-10 restaurants. But all of your other meals are eaten at the beach Truck (tacos, quesadillas, burgers, fries, etc) or the buffet. Gets a little repetitive over the course of a week. The best part about eating at the buffet was one of the servers, EDWIN! He was the funnest, warmest, most loveable humans. By far the highlight of our stay there! THANK YOU EDWIN!!!!

El Dorado Seaside Suites: Beautiful Resort

Very clean and well maintained. Beautiful resort. We were not informed about the personal concierge, when we did find out the one assigned to us wasn’t there so we never met her, ended up learning and finding everything on our own with some difficulties in some areas of the resort. The upsell of packages (food, spa etc) was a bit much. Shuttle to airport over 2 hrs due to going off route to pick up people, making that resort location not favourable to travel too and from with that type of tra [... read more]vel/shuttle itinerary (understand that is more of the airline Sunwing issue).

Iberostar Waves Paraiso del Mar: Wonderful stay at Del Mar!

We loved our stay at this resort. It was our first time to Mexico and it did not disappoint. Staff were outstanding, food was delicious, rooms clean, lots of games and fun at the pool. Great excursion with Cancun Adventures to Tulum ruins & Cenote caves. Only complaint would be the beach. Water was rough and there was a ton of seaweed. They worked to clear it but it was everywhere on the beach and in the water. If you love the beach would not suggest Mayan Riviera during Jan-June (as per locals) [... read more]. Otherwise, overall it was a fantastic resort with lots to do, eat, drink & play!

Bahia Principe Explore Akumal: Not what it used to be

No buffet on the resort sucked.ate at coba or tulum because the buffet that was replacing akumal was so small and no varity room was very small for a family of 4 barely any entertainment. Tulum resort was pumping. So we paid alot of money to stay at akumal but was at Tulum pretty much our entire trip.

Barcelo Maya Tropical: Clean massive resort!

This is a massive 5 star resort with lots of amenities. Best part was the free Hydro-therapy at the spa. However, the sheer size actually works agains the resort. It takes a while to figure out how to get from one place to other. They have a shuttle between multiple resorts, but they probably needed some golf carts for travel. The beach is at one end and the buffet at another. All restaurants are very time bound, likely due to the massive operation size. However, the facility is immaculately Ma [... read more]intained. Pool is large. Restaurants are awesome. It is worth taking the premium package!

Bahia Principe Escape Sian Ka'an: Great Serene Vacation

We were hesitant to stay at the Sian Ka'an as it is not directy on the beach however that was not an issue due to the availability of shuttles to get us to a private beach area on demand. We loved the quietness of the resort and the beautiful jungle surroundings.The food was wonderful everywhere. We were caught off gaurd a bit by the restriction on ordering more than one appetizer, or entree at the a la cartes etc. We've never encountered this before. The resort could use a facelift.It is a bit  [... read more]dated but still very comfortable. They could have more shuttles at dinnertime to accomodate guests needing to get to a reservation.The entertainment was wonderful but they could use more space for guests to sit and enjoy. A few days the leaf blowers were going for 2 hours straight. I realize they want to keep grounds clean but it was a bit much so early in the mornings while people were trying to relax poolside. Drinks are just ok. Pressure to buy wine as all resorts lately and drinks mixed for mass production unless you specify. Despite these few areas of imerovement, we loved it and would definitly go back as we realize nothing is perfect. They do not actively enforce the no smoking rule and they should. I know its hard but people clearly disregarded rules but no one said anything.Overall had a wonderful vacation. YOu will never get bored as there is access to so many resort pools and restaurants.

Blue Bay Grand Esmeralda: very nice

Everything was very well kept and clean the grounds staff were always keeping everything trimmed and looking good. Pools were very nice and the daily entertainment was great in the pool areas and elsewhere.

Barcelo Maya Beach Resort: Well kept resort

Beautiful resort well laid out , lots of choices from entertainment to food . Service is slow to some time non existent be prepared to yell if you want service . Everything in the stores here are extremely overpriced

Grand Riviera Princess: Big Resort :)

The hotel/ resort was very large in size and I did enjoy that. There were so many different pools and amenities that you could really go anywhere on the resort and do anything. I found the rooms to be clean and proper. We lost power in the room for 3 hours one of the days and there was zero water for a few hours the other morning. There was plenty of buffets and à la carte restaurants to choose from so there is no shortage of food or drinks. There were shows each night in the lobby that were co [... read more]ol for all ages. This place had a good gym set up with plenty of equipment in good working condition. I had a chance to get a massage and that was great too. Everything seemed very clean and the staff was always working hard for everyone. With the new smoking laws in Mexico they have created “smoking areas” in the resorts for those to have cigarettes or enjoy a cigar. That “area” is just a patch of gravel with an ashtray + sign. Waiting in lines for food or drinks was not bad at all and the quality was great. There was a foam party on the beach and it was a blast for everyone. The disco on the resort was a nice one and well air conditioned. There was plenty of seaweed along the shore but that can’t be held against them, that’s the entire coast. I will say that the hotel was going to amazing lengths to remove it so that’s great! I would definitely recommend this hotel but I would caution those who may have distance issues but let me not leave out the fact! That they have golf cart shuttles everywhere and elevators if needed. One complaint I have is that the staff to seem to have a 5 second rule (not sure) where if they knock and you don’t make it in time or respond fast enough they just let themselves in the room. This happened 3 times while I stayed there. Once was for spraying for insects (which obviously was working because I saw none in the rooms) and the other were hotel staff at the wrong rooms. This did not diminish the vacation. Great place, fun time and I would go back.

Bahia Principe Explore Akumal: Bahia Principe Akumal

The staff are great, the a la cartes fabulous. Reduced buffet due to renos - not nearly as good as past visits. The room was in a state of disrepair, lights not working ripped door screen, etc. Renos are underway, but basics should still be kept up in the meantime. Booked 6 months ahead, but we were not told of renos until shortly before departure. All bars ran out of tequila, only cheap no-name white tequila was available, or sometimes no tequila at all. No tequila in Mexico? Ran out of other  [... read more]liquors as well. Groundskeeping and cleanliness were good. Have been going to Bahia Akumal since 2002, but we were disappointed this time

Bahia Principe Explore Coba: Bahia coba

The resort is fairly large but easy to navigate...staff were exceptional...pool layouts made it somewhat difficult to find shaded areas.....access to beach was by trolly but only 5 min trip...buffet and ala cartes were really good ...all in all our experience went well ...only change we would like to see is quicker trolley times as some waits were almost 20 mins

Bahia Principe Explore Akumal: Excellent service

It was a clean and nice place. Fun and good activities for kids Had lots goof service all over Hotel and rooms were clean I would recommend this resort people to visit and try. Enjoyed alot and had fun

Catalonia Riviera Maya: I’ll be back

I was extremely pleased with my experience at Catalonia Riviera Maya. The people were absolutely amazing right from the moment I arrived, Special kudos to my new friends Fransisco and Garardo who made my experience even better! I’d recommend this resort to everyone!