Iberostar Origin Daiquiri: Great family vacation and kiteboarding

Stayed here Jan 5-12, the temperature dropped to 24 the day before we arrived, and Jan is a windy month, but lucky for us, we were there to kiteboard. And the kiteboarding was amazing! I was charged 30cuc just to get my kiteboard bag from the airport to the resort, a bit of a cash grab considering It didn’t cost anything to fly the gear here all the way from Canada, but it cost $45Cdn to but it on a bus for a 1/2hr drive, maybe it was an AirTransit thing as I’ve never paid this fee the past  [... read more]5 trips, but this was the first time flying with them. After the first night we moved to a room on the east side of the resort, right beside the pool, ground floor. This was a perfect location for us, we used the patio door all week, steps to the pool and close to the beach. The staff was happy and helpful, daily they would come around the pool and take drink orders, they were serving donuts each day, chopping open fresh coconuts. We even had special coffees delivered right to our patio in the morning. We would tip, but we didn’t tip everyone every time, and it certainly didn’t effect the attitude or service of the staff. We ate at all the restaurants and a-la-cartes. The food was really good for a remote area of Cuba. We were comfortable letting our two sons stay up late as the resort is small enough that it feels very cozy and safe. A couple nights they came home at 3-4 in the morning, having met friends their ages (16 & 19). Only complaints were that it was not super hot, but it is January and you can’t control the weather, the there was some bugs, but we were the ground floor and our patio door was open a lot of the time. Kiteboarded 6 out of 7 days, I did pay the 25cuc, which is supposed to pay for the rescue guys, but they never came back the rest of the week. So basically I paid to use the ocean. Cash grab. Although it is a great place to teach, both my sons got up and we’re riding. So happy to see, it was worth the cost of the trip right there. Low tide is a fun time to walk way out on the sandbars, great for photos Over all it was amazing and would return but maybe in April when it’s a little warmer

Hotel Camino del Mar: Worst Resort in Cuba

Terrible hotel doesn't even have the basic amenities figured out. No Running water, No A/C, bed bugs, problems with lack of batteries for the in-room safes. Drinking water promised every day to be provided in the room, didn't get a bottle once even after asking multiple times. Way below even standards in Cuba. An entire building block had no running water while we stayed there. Some rooms are infested with bed bugs, we were unfortunate enough to start with one of those rooms. There was some good [... read more]; beach was gorgeous, food was okay - extremely over salted but decent selection. After 3 terrible days in this supposed 4 star resort we were finally moved 2 resorts down to the Grand Imperial Muthu from MGM. We'll never book a vacation in another Melia run hotel. The Air Transat Rep for the Hotel (Frank) is possibly the worst rep we've ever encountered, argumentative, arrogant and accuses customers of lying when you bring concerns up. Tours organized by Frank are terrible and not worth purchasing. Any problems that arise he dissolves himself of accountability.

Hotel Camino del Mar: Just alright

This resort was having major water and a/c issues. Although, it affected us minimally (room 2308), others had no hot water or a/c. As always, the staff and beach are fabulous. The food was ok. The public spaces were kept very nice. Unfortunately, the women's bathroom near the pool had no running water. Couldn't flush. The poor lady had to keep dumping water with a bucket down to keep them clean. We enjoyed ourselves, but would try somewhere else next time and not recommend to people with high [... read more] expectations.

Hotel Playa Coco: Happy Vacationers

We were at Hotel Playa Coco 7 years ago. Our daughter actually met her husband there who was also vacationing with his family. So we decided to all go back including their 9 month old son. We had a very nice time. Tripcentral did a great job with their requests (crib). We had connecting rooms making it easy for us grandparents to babysit. The rooms were very large with balcony, clean, and we could see the ocean. The food was good, the pizza was the best, fish and fries...delicious! The b [... read more]uffet was well equipped...like we say always something to find that is good to eat. Yes and as always the staff were kind, accommodating, and very friendly. The young ones met some great people over the week and even ran into old friends. The drinks were delicious, coffees, Spanish coffee..yummy. The weather was ok...always had some sun, a bit windy but January is unpredictable. The beaches are spectacular, the smaller pool kept us happy the whole week, thanks to Tammy at the bar. No nit picking for us...great place, great deal! Special thanks to Jenn Black from Tripcentral and coworker for assisting us in a mistake on the passports....Tripcentral you went the extra mile, THANK YOU SO MUCH. And Thank you to Hotel Playa Coco...Happy Vacationers

Melia Jardines del Rey: Beautiful resort nice beaches

The hotel was very nice room very comfortable and clean staff friendly and helpful The food was not very appetizing at the Buffett but the a la cartel restaurants were ok by Cuba standards I liked the ice cream bar and the entertainment was great the Rock band by the pool in the afternoon was terrific

Memories Caribe Beach Resort: Great Resort

Check in went smooth. Welcome drink upon arrival. Room clean and spacious. Food good and plentiful. Coffee and tea good and hot at Bars and Beans Cafe. Great ice cream Beach nice and sandy and shallow 24 hour bar had good pizza's. One day we did have warm shower water Staff and grounds great

Melia Jardines del Rey: Wouldn’t return

The resort itself is beautiful, as it’s only 5 years old. We took a taxi from the airport and got checked in right away instead of having to go through the weird check in process this resort has where everyone waits in a room and they take everyone’s passports and return to call you one by one. It was nice to get checked in immediately! We got to our room in the dark and had a long day of travelling. Our tv did not work and our toilet did not flush. The next morning someone came and “fixed [... read more]” the toilet but it never did flush properly. It would ONLY flush liquid, not toilet paper or #2 lol.. The tv got fixed two days later which wasn’t a huge deal but was still nice to be able to relax and watch something at night. The resort is really large so it’s hard to know where you’ll want to be for the day. You never know which pool is going to be more entertaining that day. On that note, we didn’t see ANY entertainment by the pools until our very last day there. The pools had lots of dirt and algae on the ground and sides. My 5-year-old son cut two toes one day from swimming in the pool. The pool bartenders were pretty good although you could tell who tipped more than who because they definitely prioritized based on how much they were tipped. We tried so many different coffees and cappuccinos and never enjoyed any of them. We’ve always enjoyed the coffee at the other Cuban resorts we’ve visited. All of the bars ran out of things all the time. One day you’d be able to order something (ie mojito) and the next you couldn’t. We got sick of the basic drinks really fast! The water from the bars and restaurants was really good and tasted like back home, which was nice! The other resorts we’ve visited you could taste the difference and I’m wondering if they were actually giving us bottled water or not looking back. The week we were here it was super windy so the beach wasn’t as enjoyable but that’s by no means the resorts fault. The beach was beautiful and still very busy despite the wind. We couldn’t find chairs so we were sitting on our towels and it was disastrous with people just walking on top of our towels and also the wind blowing. Would have been better if we’d got there earlier and found a spot. Again, the wind wasn’t something the resort could have prevented. Perhaps having more chairs available would help but even still we were being hit with sand near the water and had to wear glasses to keep it out of our eyes. The food. It was relatable to the other resorts we’ve been to in Cuba. There was always something you could eat. My son lived off hot dogs which actually tasted great. However they’d bring out small amounts of the better things at a time and the other rude tourists/Cubans would take THE WHOLE TRAY. Hash browns in the morning, for example, were extremely hard to get. It was partially the resorts fault though, as there would be one tray of the good stuff and no kidding 5-10 trays of the same rice or cut up hot dogs. We paid for a lobster dinner. $20CUC per person. They told us to come at 6:30. We came and sat down. By 8:00 we still hadn’t even been served a drink. My fiancé went to the manager and asked what’s going on and said not to worry about getting the food to us and we would go to the buffet. They rushed the food over to us immediately and it was cold... it was disgusting honestly. The manager said to find him the following day and he’d make it right. The next 4 days we were told every day there was no manager in. Finally on our last day we demanded to speak with a manager and were again told no manager. Finally they said ok fine and got the manager. He told us to come for 6:00 and he would have lobster dinner ready for us because we had to leave by 7:00. We got there at 6 and no one was there. Come 6:15 he went to find the manager and every one acted like he was crazy and no one had told him he’d get another lobster dinner. They finally gave us a free a la carte, which we could have had anyway because we only used 1 of 3 through the week. The Mexican a la carte was fantastic. The Cuban was terrible. It was at the restaurant on the beach so we were eaten alive and it was pitch black out so it wasn’t even like it was a nice view. They didn’t offer to seat us or anything, we had to go up to them to ask to be seated. Then we sat for half an hour without even being handed a menu so we decided to just leave and go to the buffet. Other people at the same dinner were telling us they waited over an hour to even order. It wasn’t busy so I have no clue why this was happening. All in all, we made the best of it and had a good time still but I absolutely wont return to this resort or recommend to my friends! We love Santa Lucia Camaguey, however we wanted to try somewhere closer to the airport for our sons first trip. Also the entertainment at night was so wonky. They have this massive beautiful theatre and plenty of very comfortable seats but they rarely had shows in there? Most of the time they were on this tiny terrace that only had a few tables or in the lobby which also had limited seats. It was really weird!!!

Melia Cayo Coco: What a beautiful trip!

This was our second trip to Melia Cayo Coco and we were not disappointed! I love the complete service that is found at the resort. It is clean, spacious, right on a white sand beach with a beautiful pool option as well. There are activities on the beach and around the pool all day if you want to be active or you can choose to just lounge. A number of restaurants providing great food and one 24 hour restaurant so it doesn't matter what time you arrive you can eat. The a la Carte restaurants  [... read more](3 choices) provide scrumptious food (you must book a reservation). The Buffet is open for breakfast, lunch and supper with a wide variety of tasty foods. We will go back, actually many of the people we met there have returned year after year to this resort!

Gran Muthu Imperial: Amazing!

Resort was beautiful and exceptionally clean throughout! Staff were wonderful. Beach is beautiful. Complaints about food in Cuba resorts is common but we were never left hungry and always able to find something to eat. Definitely would return.

Gran Muthu Imperial: Great Resort

For Cuba this is cream of the crop. The rooms are upgraded and spotless. The food was the best ive had out of the 3 times ive been to Cuba. The drinks were amazing. Pools are stunning and clean. The beach sucks. If youre look to spend lots of time in the sand and ocean this isnt the resort for you.

Memories Flamenco Beach Resort: Mid-range, at best

Grounds were well laid out, and common areas were lovely. Rooms were ok, but bathroom, namely toilet, was terrible ( afraid to use toilet seat-not good!). Gave the impression that cleanup after hurricane was rushed? Public toilets were horrific. Buffet was way too small for the number of seats in dining room, and having staff to slice deli meat, cheese and fruit to order was a pointless waste of time- more staff for omelettes, pancakes, ala carte meat/fish etc would have made more sense. Tabl [... read more]es were slow to be reset, and cutlery cleanliness was suspect. The beach, however was gorgeous and wide, with plenty of chairs

Melia Costa Rey: Beautiful Property!

Stayed 7 nights in early January 2020. The rooms are modern and housekeeping did a great job to maintain a clean and tidy atmosphere during our stay. The grounds are beautiful and also well maintained. We were able to eat at all 4 a la carte restaurants which was a nice treat to get away from the buffet those nights. I was warned about the food choices in cuba being very limited and bland but that wasn’t the case here...the food was much better than I was expecting. Overall we had a great [... read more] stay and were always treated well by the staff and locals, I would definitely return to this resort and recommend it to anyone looking for top shelf accommodations in Cuba.

Melia Costa Rey: Very nice resort away from all the commotion.

Considering the hotel went thru a hurricane 2 years ago they have done a good job getting it re-opened. Enjoyed the food with good variety. Enjoyed the nightly shows and the service was beyond expectation. Hopefully within a year the resort will be back to where it was before all the damage.

Melia Jardines del Rey: Needs a lot of work

The resort was packed . Food consistently running out like bread.bottled water for rooms unavailable for 3 days . Paid for elegance and received no robe or welcome gift . No water for 2-3 hours multiple days . No towels . Very disorganized staff . Will definitely not return . Positive - beach was great

Gran Muthu Imperial: Great Resort

It was the perfect size. The facilities were clean and pleasant. The food was good and always a lot to choose from. Beautiful rooms with great service. My only complaint is that the gym opened at 9:00 am it would have been preferable to be open at 6:30 or 7:00 am.

Iberostar Origin Playa Pilar: Great Place for Family Vacation

We were a party of 12 for a friends and family vacation. This was our first trip to Cuba, and it won't be our last. We were very happy with the resort - not too big, and not too small. The grounds were well-kept, pool was sparkling clean, and rooms were clean and comfortable, even though a bit dated. No one in our party had any issues with their rooms - all was in good working order. The a-la-carte restaurants were very nice - The Tapenyaki (Japan) restaurant was by far the favourite with o [... read more]ur group. The'beach' area we actually were very happy with, even though there is only a small portion of actual beach that goes directly into the water. The rest of the beach area is covered with a dock, with steps directly into the water. Our party actually preferred the dock area - this way we weren't getting sand where it didn't belong. The steps from the dock into the water were in need of repair - a couple steps missing and one that was only half attached - but certainly not a deal-breaker! The ocean was gorgeous! The water was so clear and the bottom was soft sand. We could see many different starfish and conch shells in the water. The snorkeling was great too! Just down from our resort was Pilar Beach - it truly is one of the most beautiful beaches! The buffet restaurant was ok..... We were told that the food wasn't great, however we found that there was always something to eat, and never went hungry - even the picky eaters in our group were ok with the food. We will be back to Cuba, and would like to go back to this resort. The staff were so friendly! Thanks for a wonderful vacation!

Grand Muthu Cayo Guillermo: Nice resort with poor service and food

The hotel and the pools with the beach are fantastic. The bars and bartenders are great but the food was very poor in diversity at the buffet, difficult to get your 3 meals à la carte as availability is limited and the service ( coffee, water, soft drinks...) was lacking. We were there from January 3-10 and we had only 3 days of good weather. Not many activities or things to do in Cayo Coco.

Memories Flamenco Beach Resort: Never again

Memories was so much different then 5 years ago. The staff was rude and we had upgraded to Diamond club and paid the extra $ Our bed sheets smelled like mould. We Couldn’t even book à la cart for the first few days the diamond club restaurant was awful. The diamond club beach Loungers were broken. They ran out of food they ran out of ketchup, they ran out of french fries they ran out of hotdogs. The only good thing I can say about this hotel was where it was situated on the ocean. It was ve [... read more]ry disappointing my daughter had to sleep with a T-shirt over her pillow so she didn’t smell that dank smell. Everyone we spoke to was very disappointed with the hotel staff and the hotel amenities and the overall hotel Atmosphere. It’s unfortunate that the stop was overworked and they all seemed like the head of their life. Nobody was helpful and no one made us feel like our well earned money was put to good use

Melia Jardines del Rey: Lovely Resort

I thought the hotel itself, rooms, entertainment and bar service were very good. The ground keeping was very well maintained and the beach was stellar! My only complaint was the food service. Because this hotel is so large and caters to so many people, we found the breakfast and dinner buffet service very, very, very chaotic and busy. At times you could not get a plate or a bowl for ice cream or a glass for the fruit smoothies. It was a long wait to get though the special food lines like made [... read more] to order chicken or fish even the french toast very very slow. The food also was very repetitive and we ate the same things for 10 days. The exception to this was on New Years eve. Because tables were pre-booked it worked well and the spread was a 10/10 including lobster and shrimp. They did a fab job here. This all being said we would return to this Melia resort as we felt comfortable there.

Melia Cayo Coco: Terrific vacation over Christmas

Family vacation with our 21 yr old son and 19 yr old daughter. The resort was perfect! The resort is on the quiet side and was perfect for relaxing. On the flip side, the kids always had something to do and had fun in the evenings at the billiards bar and disco. Loved that the resort was only 20 minutes from the airport. Highlights: Live music at the pool for an hour at 9:00am and 5:00pm every day, champagne and oj in the lobby every morning, foam pool party one afternoon, evening entert [... read more]ainment in the lobby, and Christmas Eve champagne toast in the lobby, and dinner. Overall: The beach is spectacular and the staff is amazing - some of the nicest, friendliest people I've come across. The food was really good and there was a lot of variety. The a la cart restaurants were good too. On our last night we ate at the Mediterranean restaurant and for a small upcharge I ordered the lobster and it was well worth it. The Mediterranean restaurant was our favorite. We stayed in the older part of the resort and our bathroom was really dated. We only had warm, not hot, water most mornings (maybe the resort was at capacity?). That said, we always had hot water in late afternoon when we were getting ready to go out for the evening. Beds were comfortable. The location of our building was terrific! Right in between the beach and the pool and close to everything, so it was perfect for us. I would prefer to stay there again based on the location alone. There were a lot of activities to do throughout the day, but for the most part we just chilled at the beach or the pool. It was the perfect vacation for our family and we would go back there again.