We really enjoy this hotel. It’s clean and the restaurants are all fine. What is nice is that is you are there for an extended stay (us 10 days) then the resort is big enough that you can have some variety in your dining. All is all we would go back.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
AlvaradoFam -
Verified Purchaser
Wyndham Alltra Punta Cana: Amazing vacation!
Myself, my husband, and another couple just returned home from the Jewel Punta Cana. We went for 8 nights to celebrate our 10th wedding anniversary. I am pleased to say the resort met and exceeded all our expectations. The resort itself is beautifully maintained with lush gardens and palm trees. There is a little area with Koi fish where you will find the flamingos close by if not in the pond itself. The pool is huge and they can be seen maintaining and cleaning it every morning. The rooms are[... read more] clean, a good size and I didn't find the bed uncomfortable.
THE FOOD - well I can't say enough about how good it all was. I gained weight on this trip for sure! There were so many options available in the buffet. The only thing I didn't care for was the fact the buffet wasn't open for dinner every night, only Friday and Saturday nights. The rest of the nights you had to go to a specialty restaurant. Don't misunderstand, all of the restaurants were delicious and you weren't required to make a reservation, it was just some nights you wanted the options available at the buffet. I have to give a shout-out to our waiter Clavel. He was fantastic and always made sure we had our Simosa at breakfast to start our day.
THE BEACH- The beach was nice, but I am spoiled with the Cuba beaches so I am always comparing to there. You had to swim in a sectioned-off area due to the large coral reef in front of the resort. If you go to get in the water outside of that sectioned-off area the lifeguard starts whistling at you to get you out of the water. You can however walk forever on the beach which was really nice.
THE BARS- Daniel at the Sunken Treasure swim up bar was AWESOME!! He was always smiling, dancing and quick with the drinks but not overdoing the booze. His Margarita's were delicious!
LOBBY BAR- The staff, sorry don't remember the names, but the staff on both shifts were fantastic. Never an empty a glass, always a great drink and a smile on their faces.
I am just going to sum it up that it was a fantastic place, a great trip and I wouldn't hesitate to go back again!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Smitcath -
Verified Purchaser
Wyndham Alltra Punta Cana: Fantastic experience
This resort really exceeded our expectations. Staff were always friendly and attentive. Rooms were up to date and clean. Food was never a issue a large variety. I loved that you did not need to pre book al a carte. My only disappointment was the beach straight ahead was not swimmable so you had to go down the beach a bit and there was a small section they had roped off to swim in. This however is not in the control of anyone but mother nature lol. I would recommend this resort to anyone.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Cala -
Verified Purchaser
Ocean El Faro: A one time
Hotel is nice, food not what I expected. Canadians…no bacon for breakfast! Only a handful of staff enjoy their job. As the the rest, service is horrible. Poor management I would say. Staff turn their backs towards a line up of customers and they chit chat, their conversations are more important than your presence.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Ocean El Faro: Beautiful Resort
Hotel was beautifully kept. Staff not so friendly gift shop overpriced. Food was good desserts amazing Mikes coffee shop is fantastic, the Italian ala carte horrible. All other restaurants were great. You need to wake up early to book tese for the al a cartes
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dar and Meg -
Verified Purchaser
Melia Punta Cana Beach Wellness Resort Adults: Great time - first time in Punta Cana
This was our first trip to Punta Cana. We chose this report as it was advertised as being - adults-only, quiet/zen, and with a good selection of restaurants. We booked The Level and in our opinion that was the right thing to do. We chatted with many non-Level guests and they had a very different experience: "limited or no service on the beach or at the pool, only one restaurant available for both their lunch and dinners daily (buffet at the beach), crowded golf cart service, delays getting r[... read more]ides to and from, limited access to information of activities, +++" With Level access you can book restaurants via your butler, and get daily schedule updates. Plus an additional "a la carte" for breakfast, lunch or dinner, plus the private lounger with indoor and outdoor seating, snacks and a full "help yourself" drink area, and lastly the rooftop bar - which was very nice to have. The room was clean and pretty (building 14) and close to everything we wanted. The cleaning staff were amazing and we never had to ask for more towels. Mini-bar service daily was never missed. With Level you can ride to and from everywhere in private golf carts, and they really make sure that you don't wait long. We did however think that we'd have access to the restaurants at the Caribe side, and we did not. So there were really only 4 "a la carts" available for dinners, and only 1 "a la cart" for lunch and breakfast. Restaurant quality I'd say was very good. Excellent service everywhere too. Entertainment staff were almost non-existent at first, but came around near the end of the trip (thanks Nelly!). We learned that some of the activites are not done by in-house staff, but outsourced. The spa is beautiful. The beach was nice enough, but not to Cuba standards, however better than anything we've stayed at in Mexico. Hi-lites: paint day, yoga, mud treatment at the beach, and the spa services (one 1/2 hour massage is included for the Level (non-wellness package)). Service in the Level areas everywhere was excellent. Overall this was a fun, quiet trip - which is what we wanted. If you want a party, don't go. If you want to chill and get great service (Level), it's a good choice. Big thanks to the restaurant and beach staff. And to Jorge at Level Concierge who helped us get the perfect room. And Butler Bernadino is fantastic! Do Google reviews for them, one by one, they love that. Almost everyone working at this resort deserves a huge thanks! I'd also recommend Tripcentral - we always book through them and they don't miss a detail - special thanks to Sandra T, Jim O and Danielle S.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Sabra90 -
Verified Purchaser
Occidental Caribe: Not impressed
I wasn’t impressed with this resort at all. I will not be back and I would suggest to anyone looking to book this resort to definitely reconsider. Food at the buffet is horrible, hotel is outdated and needs major repairs and cockroaches were found in our room.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Popoff69 -
Verified Purchaser
Bahia Principe Explore Legend: Average OK but not amazing.
We stay in Bahia Principe Fantasia in beginning of October.
First, rooms strong smell of mold, its not that we can't handled but be ready for this.
Cleanliness of the rooms was ok.
Swimming pool and splash pool was maintaining well.
Buffet just prefect, ignore all restaurants accept Japanese.
Beach activities just nothing. Completely zero.
Bars, especially Lobby you have to tip them otherwise they almost ignore you.
Shows and evening entertainment was not amazing but not bad.
Gene[... read more]rally not bad, but I will try next time something else.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Annieka -
Verified Purchaser
Ocean El Faro: Worst experience
Walking in the hotel on the first day and seeing the lobby was beautiful however, everything from that point onwards was terrible. The rooms smell musky and mouldy, the sheets felt dirty and the bathroom did not have face cloths. I had to change room when I got there because the room smell really bad and I was traveling with my 3 years old. I also travelled with my dad and 3 days into the trip, I had to take my dad to the doctor because he could not breathe in the room which cost my brother and [... read more]I $430 US after which as soon as he was out of the room, he immediately started breathing better. My brother looked at the air filter that is supposed to be white and it was black. The food was terrible, if you are not traveling privilege, please don’t go there. This is the worst experience I have had in all my vacations over the years. I have requested to talk with a manager 3 days before leaving and I was not able to because he was not available. One morning I woke up and my entire body was swollen ( my skin get swollen and itchy when exposed to dirt). The room feel damped all the time, your money and clothes feel damped and if the bed. I will not ask anyone to travel to this hotel ever
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Bambu: Party Resort!
If you’re not into parties stay away. App helps a lot, as you can order things you might need
This resort also has lots of kids.
Checkin in ok, rooms ok, usual Dominican open bathrooms, with water closet.
TVs not working to good at first. Air cold or off, same with fan … both noisy as with drunk people returning from disco at early hours,
Pool areas are not the cleanest, stained chairs, and stained beach towels… no cleaning going on that we could see other than the pool guys throw[... read more]ing pails of water from pool onto deck tiles.
Pool Bathrooms are cleaned only 1 a day, late afternoon atrocious!
The bars are great, and the bartenders will make you happy!
No need for reservations other than the steakhouse which we did not partake in..
Also way too many smokers! Show as where as usual in resorts
1 week was enough
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Explore Legend: Magical !!
Fantasia is a great place for families with children. Plenty to do to keep you and the younger kids; ( I suggest ages 1 to 10.) as active or chill as you prefer. . Pools and water slides. Kids club. Nightly entertainment from 8 pm. The light shows and fountains make the place look magical !!
The resort is bright and sunny during the day, with shade under canopies or umbrella. Even with some daily showers, it dries up quickly. Rooms are spacious enough for adults and children. Mini fridge fille[... read more]d daily and food, snacks and drinks are plentiful.
It is a great destination in the Caribbean so do expect to see some insects and small critters around, which my 4 year old grand child was excited to see.
A short tram ride will deliver you to the Fantasia section of the beach, where the snack bar is located. A short walk over to the left you can enjoy the new pool features of the Punta/Bavaro resorts. Overall we could not ask for more; except more days !! lol
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Toni -
Verified Purchaser
Royalton Bavaro Resort and Spa: September 2023
I would go to this resort on and on! No complaints overall!
My only suggestion: more place to hang clothes in the balcony, barely any space
Also very humid rooms , if we did turn off the AC the floors would be very wet.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Kathy -
Verified Purchaser
Bahia Principe Escape Ambar: Very nice resort
The grounds were well kept and the staff very friendly. The poolside ladies were amazing. Rooms were kept clean. The food was overall quite good.
I did have one disappointment...it seems like you cannot attend the Dominican emtertainment night without an additional fee...this woukd have equated to approx 30.00 per person, which I thought was quite steep.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Margaritaville Island Reserve Cap Cana Hammock: Beach lovers avoid!
We had a good vacation but we are pool people. The beach is so bad at the resort they tell you to walk to the next resort. However even walking to it is tough as there is broken glass everywhere so forget long walks on the beach. Also the shoreline has a ton of seaweed ( way more than anywhere I’ve seen) and coral so hard to walk into. Aside from that food is better than almost any resort I’ve been too. Rooms are beautiful. Get the villa. It’s worth it. Although ac is an issue across [... read more]resort. Staff are great. Drinks are as good as anywhere and when went it was dead. We almost had the pools to ourselves. Don’t go if you have kids as there is NOTHING for them and almost no activities if you are into that.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Gatco -
Verified Purchaser
Melia Caribe Beach Resort: Really bad resort, not worth it.
I recently stayed at the Melia Caribe in Punta Cana, and I was not entirely satisfied with my experience. While the hotel was not terrible, it was not up to par with what I expected from an all-inclusive resort.
Here are some of the specific issues I encountered:
* The hotel is starting to show its age. There were some areas that could use more maintenance, such as the pool area and the lobby.
* The rooms were not always clean. I found spider webs on the ceiling fan in my room, and the AC[... read more] was very loud.
* The service was inconsistent. Some of the staff was very friendly and helpful, while others were rude and unhelpful.
* The food was mediocre at best. There were a few dishes that I enjoyed, but overall the food was not very memorable.
* I found cockroaches in some common areas of the hotel. This was very disgusting, and it made me feel uncomfortable staying at the hotel.
* The pools were not very clean. There were not enough staff members to keep the pools clean, and I saw several cats sleeping in the pool beds.
Overall, I was not impressed with my stay at the Melia Caribe. For the amount of money you have to pay to stay there, I think there are better options available.
I would recommend that the hotel management take some steps to improve the following areas:
* Invest in more maintenance. The hotel is starting to show its age, and some areas could use a fresh coat of paint or some new furniture.
* Improve the consistency of the service. All staff members should be trained to provide excellent customer service.
* Improve the quality of the food. The food should be more consistently delicious and memorable.
* Clean the pools more regularly. There should be enough staff members to keep the pools clean and free of debris.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
David922 -
Verified Purchaser
Ocean El Faro: not a 5 star but a wonderful vacation
I'll start by thanking the people who helped us through out the vacation Nicky the receptionist who gave us the best swim up Teresa the housekeeper and here friend who took over Luis the tram driver who was amazing .Then i would like to thank all the bar staff at the swim up bar by the lazy river . All the staff from ground keepers servers pool cleaners you are amazing helpful friendly and not at all nasty like some of the reviews have said .The room was amazing best swim up we've had the vide[... read more]o reviews are 100% accurate however the patio door was really hard to open and shut it is very heavy even the house keepers had trouble so resident animals two cockroaches both taken care of very efficiently and quickly by the staff a crab(Ernie)and a family of Gecko's. The pools are great food not so much if your a foodie you'll hate it however it is good for everyone else , themes at the buffet sometimes hit and miss best restaurant blue moon worst dolce vita best vibe Sakura and the steakhouse is good too .Wifi is good no problems with or the hotel app which makes it easy to book restaurants and see menu's programs etc ok shop expensive aren't they all gym didn't go or spa again too expensive for us casino is it? tiny bowling great fun bars good mike's coffee bar great no problems getting served entertainment good not great but they all work their butts off to make it a good evening no the cons beach not great to much seaweed and very rocky plus the sellers drive you nuts now the big no no the Premium guys they will not take no for an answer and when you say no at the end of the pitch they get real nasty!!! so if they come up to you just tell them to f off they understand that . ! will finish on a positive we had a great ten days and would come back in a heartbeat
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Royalton CHIC Punta Cana: Great, Good & Not so Good!
The Great; Marie our personal concierge was amazing and always kept us up to date with activities and meal options. Polo and Leydy of the serving staff were top notch. Watson and Jean Carlos as pool waiters were fast. The spa was a wonderful experience and well worth the time and cost, the individual staff attention was exceptional. Insomnia cafe was a feature and the diamond club beach bar and restaurant was a gem spot.
The good; Food was often similar but good quality. The drinks were varie[... read more]d and with Diamond club you could get almost anything, even expensive scotch. All staff were friendly and more than willing to try and help.
The not so great; other than the spa, the hotel needs repairs in all areas. *Our room didn’t smell wet which was good but had broken tile, a broken light shade and lots of flaking paint. The hallways, stairwells and most common areas had some disrepair. An evening storm had knocked clay tile from roof which shattered on the ground; took 3 days before the shards of dangerous pieces were swept up.
The hotel pool was dirty; all walls were covered with algae, lots of tiles missing, garbage floating around (which I know is guests inconsiderateness) but even in the morning the pool was dirty. By the afternoon it was not good.
Advertised beach and pool volleyball consisted of 1 terrible ripped up water logged ball and no organization. The vibe team were more interested in anything to do with dancing. *The fitness instructors were well organized and consistent.
Beach was not good; seaweed (which can’t be helped), a tractor was driving around overloaded meaning he wasn’t picking anything up… needs training. *Waves were beautiful.
Suggestions; more pool cleaners from 6pm or at 6am. A deducted repair team with a lead hand who can recognize and prioritize repairs. The team also needs proper tools. As an example; a plumber in the lobby bathroom spent 2 days changing urinals because he didn’t have the proper equipment. He also was unrealistically asked to reuse tiles that were not meant for the job.
Finally we enjoyed our trip. The good outweighed the bad and we made it 4 out of 5. We are not complainers at all but if we were a negative couple the rating would have been a 2 or 3.
5th Royalton and will stick with the brand but maybe not CHIC until a remodel.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
MikeD -
Verified Purchaser
Sanctuary Cap Cana Luxury Collection Adults Resort: Sanctuary Cap Cana
Amazing resort with great staff going above and beyond. Our very own plunge infinity pool was a special touch. Honeymoon suites in the Castle were fantastic with lots of privacy. Restaurants were very good especially the Steakhouse. Our butler took care of anything we needed all week. The VIP service was great at the airport. 9.9/10
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Very well traveled -
Verified Purchaser
Melia Punta Cana Beach Wellness Resort Adults: very nice large resort
The resort is close and a short drive from airport a big bonus. The ground are beautifully kept and lacking of wild life.
Check in was very smooth but the room was not ready.
The room was very nice but the bathroom was so small.
The main pool was large, too deep for most people, if you were not over 5 feet 5 inches it was over your head and the pool was very dirty every day, only seen someone clean it 1 time in the 7 days we were there, not impressed .
The food was just ok and not very imp[... read more]ressed there either. Not much to chose from.
The transportation in the resort was very good to get around from anywhere you were.
Over all very disappointing .
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Grand Bavaro: Bahia Principe Grand Bavaro Is Not A Good Choice!
Bahia Principe Grand Bavaro, is a very bad maintenance hotel, everything is falling a part! tripcentral is great company! I'm refering to the hotel in question! We have to book Bahia Principe Grand "Fantasia" that is a great hotel so, void this hotel at all cost! In general the staff and location is very friendly and somehow likes to help, however, it all has to be with the hotel poor maintenance!